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Reviews of Quality Inn Southside Jacksonville

2.5 out of 5
Quality Inn Southside Jacksonville
4580 Collins Road, Orange Park, FL

Reviews

7.0

Good

Rating 10 - Excellent. 326 out of 1002 reviews" "
Rating 8 - Good. 259 out of 1002 reviews" "
Rating 6 - Okay. 142 out of 1002 reviews" "
Rating 4 - Poor. 135 out of 1002 reviews" "
Rating 2 - Terrible. 140 out of 1002 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Marianne

The property doesn’t exist—and I expect a phone call from management in the next 24 hours discussing reimbursement!!!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Greetings Marianne, We are sorry that there has been some misinformation. The property does in fact exist. Please reach out to the property directly for resolution.

6/10 Okay

SHARON, Fontana

Traveled with partner
Liked: Cleanliness, staff & service
The room was exactly what you would expect for a 2 star. Bed was comfortable, room was clean. Unfortunately our room was directly across from a room that was used for employees or something and people were in and out of it all night talking loudly.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Greetings Sharon, I am so sorry that you did not have a 5 star experience due to the noise through the night. We hope that you will return in the future and provide us with an opportunity to leave a better impression.

2/10 Terrible

Carmen

Traveled with partner
Disliked: Property conditions & facilities
When I arrived the staff spent about 6 minutes outside smoking, the hotel was horribly dirty, the room felt dirty, and the bathtub was covered, everything felt horrible.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 18, 2024
Greetings Carmen, We are so sorry you did not enjoy your stay. I reviewed your stay record and did not find any complaint made to the staff during your stay. We wish you the best of luck in your future travels.

2/10 Terrible

thomas

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
tv had only a blue screen,towels for only one person soap for the sink none for the shower. tried calling the main desk no one answered about 4 in the afternoon. Not happy
Stayed 1 night in Mar 2024

2/10 Terrible

Lequan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024

2/10 Terrible

Misty

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Let me begin with the front desk agent was wonderful and helpful. The rest of the ecening how ever was horrible. I booked my stay with "Best Western" now Choice hotels weeks in advance! When i got to the "Best western" i was immediatly turned away because the hotel was overbooked. They had recently switched from best western to choice hotels. And rather than sending out email or phone calls to inform guest of this change and error on their end. I had to sit in a parking lot for nearly 2 hours on a busy competition weekend. Finding another hotel. To match my current rate. Also never happened! I then get charged for my stay at "best western" that i didnt even stay at! On top of being charged at the other hotel. Which i was told i wouldn't be! This whole experience has costed me and was just downright aweful! I am still trying to dispute my charges. That i was very clearly told would NOT happen. Also when i arrived the lobby was full of other very upset guest that were also being turned away. When I asked to use the facility's girls room. It was dirty. The toilette was overflowing. And paper towels on the floor. Very nasty lobby bathroom. Very loud and unwelcoming. But again the front desk agent was doing her best to control and handle the situation. Very poor of management to allow such a situation!
Stayed 2 nights in Mar 2024

2/10 Terrible

Sara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was listed as Best Western on your website. When we got here we were informed that it was now a choice hotel and they were not fully switched over. The staff had difficulty checking us in and we waited for over 30 minutes. The room was dirty and we had no towels. We later found out that this hotel is housing for homeless people. Very disappointed!

2/10 Terrible

Kojo

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Dated furniture Place looked dingy
Stayed 2 nights in Mar 2024

10/10 Excellent

Leeane

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

carlos

Disliked: Property conditions & facilities
I don't like that I don't have the option to change the payment method or credit card.
Stayed 1 night in Mar 2024

6/10 Okay

Karen

Business traveler, Traveled with family
Disliked: Property conditions & facilities
We checked in with 3 people and we had onl6 2 towels, so we had to ask for more, also there was shampoo but no conditioner, and they ran out of room keys, other than thet, its a bit dated but we all got a good nights sleep, and breakfast was good
Stayed 1 night in Mar 2024

8/10 Good

Tristan

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I come to Orange Park to visit my son who lives in Orange Park. This hotel is nice, quiet, clean and reasonable in price so I will continue to stay here during my visits.
Stayed 1 night in Mar 2024

10/10 Excellent

Josué

Stayed 2 nights in Mar 2024

6/10 Okay

Christy, Columbus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The woman at the front desk was very rude 😒 She had a real attitude. At 3pm, check in time, our room was not ready. She had the nerve to get mad bc we asked her what's time will our room be ready. Also, the sink in our bathroom was clogged. Poor customer service!
Stayed 2 nights in Mar 2024

8/10 Good

Curtis

Stayed 1 night in Mar 2024

10/10 Excellent

DARRISH, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024

4/10 Poor

Cesar

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Lack of maintenance Very strong smell of marihuana in the common areas
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Greetings Cesar, We are so sorry we fell short in ensuring your experience was the best. We appreciate your feedback and will use it to improve future stays.

2/10 Terrible

Hillary

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Room smelly, guy sleeping in uhaul outside, toilet kept clogging and they gave a plunger to use and still didnt work well, toilet in lobby backed up, no bottled water in vending machine and water fountain out of service, low water pressure, bed was uncomfortable and you could feel the springs in your back, pillows were horrible and small. 15 years ago this hotel was great .... not so much now. We checked out at 5:30 AM and went to a different hotel because of how bad it was. The people working there were friendly and that was the only goos thing.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 3, 2024
Greetings Hillary, I am so sorry that you encountered so many unpleasantries during your stay. We hope that in the future, you will give us the opportunity to leave a much better impression.

10/10 Excellent

gustavo

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
ALL GOOD
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 3, 2024
Greetings Gustavo, Thank you for your favorable feedback! Guest satisfaction is our utmost priority. We hope that you will come to stay with us again soon.

6/10 Okay

Scott

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were incredible and very nice! but the hallways smelt funky and our door was not only hard to open but also poorly installed. Also the room was not at all sound proof because we did hear everything outside our room. Other than that the stay was comfortable, clean, and had excellent staff service👍
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Greetings Scott, We are so happy that you chose us as your lodging destination during your travels. We greatly appreciate your feedback and will use it to improve guest experiences during future stays. We hope that you will return in the future and give us the opportunity to leave an even better impression.

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, room was large, includes breakfast.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Greetings Dwight, Thank you for your positive feedback. We hope to see you again soon!

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Greetings Joy, Thank you for your positive feedback. We look forward to being your preferred lodging location in Jacksonville, Florida!

8/10 Good

Mary, Erwin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, relatively quiet. We were in the room next to the gym and the TV was left on (loudly) and someone was working out at 4 AM, woke us up. Only 1 clerk working the check-in desk on a Saturday night. Had to stand in a line for about 35 minutes to check-in. Staff were very pleasant and helpful. Would stay there again.
Stayed 5 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Greetings Mary, Thank you for your feedback. We look forward to seeing you again soon!

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent for the purpose of my trip. Great breakfast.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Greetings Luis, We are so happy to hear that you enjoyed your stay. We can't wait to see you again when you travel to the Jacksonville, Florida area.

4/10 Poor

Kate

Stayed 1 night in Feb 2024

6/10 Okay

Michael

Good rate, sort of dated, small room.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 25, 2024
Greetings Michael, Thank you for your kind words and detailed feedback. We hope to see you again when your travels bring you to the Jacksonville, Florida area.

2/10 Terrible

TONY

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old not well taken care hotel microwave not working…Too much money for a hotel like this
Stayed 1 night in Feb 2024
Response from BWJ on Feb 12, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Frank

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Wish breakfast had more options, it was the same every morning
Stayed 3 nights in Feb 2024
Response from BWJ on Feb 12, 2024
Thank you for staying with us.

4/10 Poor

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was hard to open and close room door and bathroom door.
Stayed 1 night in Feb 2024
Response from BWJ on Feb 12, 2024
We do apologize that your stay with us was not pleasant. We have fixed the door issues. We do hope that you can come back and visit us again. Thank you for staying with us.

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great morning breakfast. Perfect for a couple of days stay!
Stayed 2 nights in Feb 2024
Response from BWJ on Feb 12, 2024
Thank you for staying with us.

4/10 Poor

Steven

Business traveler
I didn’t like anything.
Stayed 1 night in Feb 2024
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites

6/10 Okay

FRANCIS, LONG BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of highway noise
Stayed 1 night in Feb 2024
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites

2/10 Terrible

Timothy

Stayed 1 night in Feb 2024

8/10 Good

Camille

Traveled with family
Liked: Staff & service
The staff was helpful and pleasant. All areas of the property were clean. Breakfast was good. This is an older property and could use some updating but that is reflected in the price. I would stay here aga8n.
Stayed 2 nights in Jan 2024
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites

10/10 Excellent

Mulan

Stayed 1 night in Jan 2024

4/10 Poor

Jacqueline

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady bugs everywhere. The door lock was not working. Bathroom was dirty, would not come back at all
Stayed 1 night in Jan 2024
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites

8/10 Good

Cita

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites

2/10 Terrible

HIRAM, EWA BEACH

Disliked: Cleanliness, staff & service
Service was bad, no coffee complimentary drink or anything. Room dirty and nothing is walking distance
Stayed 1 night in Jan 2024
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites

6/10 Okay

Neal

Liked: Staff & service
The toilet in the room was loose and the ceiling fan was noisier than it should be.
Stayed 1 night in Jan 2024
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites

2/10 Terrible

Alexander

Business traveler
Disliked: Staff & service, amenities
I went to check into this hotel, and my reservation was not there. The time was approximately 2 in the morning, and I was exhausted from being on the road. The gentleman behind the counter seem to not know and said you got a call the name and number on the back “Sir” which said contact this property and I called it and it rang him. After this whole debacle went down, we ended up exchanging argumentative slurs, and raising our voices and I ended up leaving as I believe the gentleman behind the counter was lazy and had no intention as he just said call Expedi. As far as I’m concerned, I will not stay at Best Western ever again in a pinch or out of choice. When a client comes to a hotel at two in the morning, clearly exhausted from the road and the front desk is not intelligent enough to understand this, and that he/she needs to make an effort to help find his reservation. Maybe the quality of reviews would be higher.
Stayed 1 night in Jan 2024
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites

8/10 Good

Deanna

Stayed 1 night in Jan 2024
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Ok hotel
The pictures made it look nicer than it was. There was a big clump of hair in the middle of the floor in my room. Disappointed there was no hair dryer in the room. The gym had no fan which is ridiculous being in Florida, it’s hot and humid and there was no workout towels
Stayed 1 night in Jan 2024
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 1 night in Jan 2024
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites

10/10 Excellent

STACY, CLOQUET

Stayed 1 night in Jan 2024
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites

8/10 Good

Alexander

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites

2/10 Terrible

Graciela

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyday for the first 3 days of our stay, of a 6 night stay, we let the front end staff know that the shower bar was broken. Which made it messy to take a shower, to compensate you’d use all your provided towels to sop up the floor. That was never fixed the entire time of our stay. Ended up having to request towels daily to take shower, as the room was not cleaned for those days either. At 2:00 a.m. on the last night, we were woken up by the hotel guy... who checked us in last Saturday... Was trying to give the room to someone else and said we aren't supposed to be in this room as he opened our door and proceeded to wake us up... we ended up just getting dressed and headed to the airport early as there was no way we would be able to feel safe there any longer... He ended up apologizing, after he figured out that there was a mistake… Lol… Just a thought, if they had checked us out 2 days earlier, why did our room card continue to open the door? They said they had accidentally checked us out 2 days earlier and would refund us for the last 2 days of our stay. I’ve been home for 2 days at this point and still haven’t received the mentioned credit.
Stayed 6 nights in Dec 2023
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stay on first floor
This was the second time we choose to stay here. It is close to family. Both times the elevator didn't work. First time was during a remodel but was not told in advance. Figured they'd have fixed. No, This time just out of order and we got 4th floor. My wife struggles with steps. Won't use again. If you do request 1st floor.
Stayed 1 night in Dec 2023
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites

6/10 Okay

Steven

Stayed 4 nights in Dec 2023
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
All three ice machines not working. My sink drain was not only dirty the stopper was pulled and sitting on the sink not connected. Bathtub had obvious rust. My room was decently clean.
Stayed 3 nights in Dec 2023
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites

10/10 Excellent

WENDY

Traveled with partner
Liked: Staff & service, property conditions & facilities
Elevator broke during our stay…it was fixed within hours. I think that was good maintenance.
Stayed 3 nights in Dec 2023
Response from BWJ on Feb 5, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Richelle Darling General ManagerBest Western Southside Hotel & Suites