Ratings based on 137 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Walton Beach, FL

Very comfortable

Posted Jul 23, 2014
I and my husband had a business trip to Jacksonville, and it was our first stay in this hotel. Since that time it will be definitely the one, when we'll stay in this city. The room was very clean and spacious, there was a convenient desk with planty of space for our computer, printer, e.t.c. My big concern was a kitchenette, because we had a strong limitation on our food, and I preffered to cook myself. So, I had everything I need! Besides that, the hotel had a various choice of fully cooked or half-stuff food (available 24 hours). And by the end of day we were able to watch TV with ajustable hoder.
Comment from Hotel Management
Jul 29, 2014 by LKMitchell, Hotel Management
The staff is very happy to know that you found your stay convenient and comfortable for your needs and expectations. We do hope that you will make us your home away from home when you are in the Jacksonville area in the future. We appreciate the rating and feedback, thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando

Good for longterm corporate stay

Posted Jul 8, 2014
Pros: safe location cheap kitchen free laundry free wifi free parking nice clean studio good staff...very helpful pets allowed cons: not super close to food/shops big dead bugs in laundry/mini mart no printer (yes fax tho yay) no free breakfast overall it a nice spot...wouldnt recomend it to vacationers or families due to location being in.a business park...but for the price its AWESOME...i mean compared to othrr 50$ a night propertiez this wins hands down
Comment from Hotel Management
Jul 18, 2014 by LKMitchell, Hotel Management
We greatly appreciate the rating and all your comments from your recent stay! We hope that your travels will allow you to return to the Candlewood Suites Jacksonville in the near future. Thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good price

Posted Jul 1, 2014
Pros: Friendly staff, and comfy bed
Cons: pest control
Overall, an ok experience. We were in room 207 and there was quite a lot of noise coming from the room above us. There was a garbage can in the hallway which made the hallway smelly. And last but not least when we got home and opened our luggage there was a roach. I don't have problems with roaches in my home so it had to come from the hotel. However, none were visible while we were there.
Comment from Hotel Management
Jul 19, 2014 by LKMitchell, Hotel Management
We sincerely wish your experience had been better than "ok," as we focus to deliver the best guest experiences and exceed your expectations. If extreme noise is reported from other guest rooms we do contact the guest; we hope you were able to report it and that it quieted down. Please know that our property has a pest control program and if any pests do get inside they should be found expired. Our apologies for not meeting your expectations during your stay. We hope to have another opportunity in the future to WOW you! Thank you for taking the time to comment.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge, LA

Hotel was very clean

Posted Jun 27, 2014
The room was clean. The staff was very friendly. Only downside was the bed. It was hard. Price was wonderful so we were able to look past it. The room overall was really nicely laid out, nice amenities. No pool but it has a gym. We'll stay there again despite the hard bed :)
Comment from Hotel Management
Jul 29, 2014 by LKMitchell, Hotel Management
We're sorry you found our beds a little too firm for your comfort; but, we're also glad that the cleanliness and service exceeded your expectations enough for you to enjoy your stay with us. Thank you for taking the time to comment and rate your experience, we appreciate it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 10, 2014
It was a nice hotel very clean and enjoyable place to stay the guide in the bedroom was wrong but we made it work.
Comment from Hotel Management
Jun 17, 2014 by LKMitchell, Hotel Management
Thank you for your feedback; and, please accept our apologies for any inconvenience caused by our in room directory. Please know that we hope you will choose to stay with us again in your future travels. Thank you for the 5 star rating!
5 out of 5
Recommended
for Overnight Stay Before Destination
by Ann from New Orleans

Nice place to stay for a night

Posted Mar 26, 2014 on Hotels.com
My husband and I stayed here on a road trip to Miami. Our stay here was comfortable and enjoy about. The location was great because it wasn't too far from the interstate. Overall our stay was pleasant and we would stay here again.
Comment from Hotel Management
Jul 29, 2014 by LKMitchell, Hotel Management
Thank you for commenting and for the 5 star rating. Our location is great for the traveler with easy access to all of Jacksonville's major highways and interstates; yet, we are situated in a quiet and clean area of the city. We do hope you will choose to stay with us again!
5 out of 5
Recommended
for Couples
by DON from CENTRAL FL.

ONE NIGHT IN JACKSONVILLE

Posted Mar 17, 2014
Pros: CLEAN ROOM HAD EVERYTHING THAT WE NEEDED.
Cons: FOR US ALL WAS GOOD.
WE WERE IN JACKSONVILLE FOR A PLAY AND THE ZOO. EVERYTHING WENT GREAT, WE WILL DO IT AGAIN.
Comment from Hotel Management
Mar 25, 2014 by LKMitchell, Hotel Management
Though you were in Jacksonville only one night we're so glad you choose to stay with us. We hope that you will keep us and other Candlewood Suites locations in mind during your future travels. Thank you for the rating that you gave!
4 out of 5
Recommended
for Everyone
by Derek from Atlanta

Good value for the cost.

Posted Feb 20, 2014
Pros: the price, the rooms, the location, comfortable bed
Cons: Update the appliances. They are obvious pre-renovation purchases. My refrigerator randomly made tapping sounds.
Location: Not much to do nearby other than a Dave & Busters
Stayed there for 2 nights while my mother attended the Mayo Clinic. Saved over $100 staying here instead of where we stayed last time. Gave up the good breakfast to stay here (they don't serve breakfast) and the 5 minute ride, but the food at the clinic made up for what we missed. Breakfast wasn't worth an extra $50+/night.
Comment from Hotel Management
Feb 26, 2014
We appreciate your comments and for the rating for your recent stay. We are pleased that you found the value in staying at Candlewood Suites; with a full kitchen in every suite you are able to prepare and eat breakfast in the comfort of your room on your own schedule. We hope to see you again during your next visit to the Mayo Clinic.
4 out of 5
Recommended
by A verified traveler

nice hotel

Posted Jan 27, 2014 on Hotels.com
The staff was very nice and helpful.
Comment from Hotel Management
Apr 5, 2014 by LKMitchell, Hotel Management
We appreciate that you chose to stay with us during your recent travels to Jacksonville; we thank you for your comments and for the rating! Please visit again!
5 out of 5
Recommended
for Everyone
by Mike from W

Comfortable Reasonable Hotel

Posted Jan 25, 2014
2-day trip to Jacksonville for business. The hotel staff was extremely friendly and accomodating.