Ratings based on 153 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Walton Beach, FL

Very comfortable

Posted Jul 23, 2014
I and my husband had a business trip to Jacksonville, and it was our first stay in this hotel. Since that time it will be definitely the one, when we'll stay in this city. The room was very clean and spacious, there was a convenient desk with planty of space for our computer, printer, e.t.c. My big concern was a kitchenette, because we had a strong limitation on our food, and I preffered to cook myself. So, I had everything I need! Besides that, the hotel had a various choice of fully cooked or half-stuff food (available 24 hours). And by the end of day we were able to watch TV with ajustable hoder.
Comment from Hotel Management
Jul 29, 2014 by LKMitchell, Hotel Management
The staff is very happy to know that you found your stay convenient and comfortable for your needs and expectations. We do hope that you will make us your home away from home when you are in the Jacksonville area in the future. We appreciate the rating and feedback, thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando

Good for longterm corporate stay

Posted Jul 8, 2014
Pros: safe location cheap kitchen free laundry free wifi free parking nice clean studio good staff...very helpful pets allowed cons: not super close to food/shops big dead bugs in laundry/mini mart no printer (yes fax tho yay) no free breakfast overall it a nice spot...wouldnt recomend it to vacationers or families due to location being in.a business park...but for the price its AWESOME...i mean compared to othrr 50$ a night propertiez this wins hands down
Comment from Hotel Management
Jul 18, 2014 by LKMitchell, Hotel Management
We greatly appreciate the rating and all your comments from your recent stay! We hope that your travels will allow you to return to the Candlewood Suites Jacksonville in the near future. Thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good price

Posted Jul 1, 2014
Pros: Friendly staff, and comfy bed
Cons: pest control
Overall, an ok experience. We were in room 207 and there was quite a lot of noise coming from the room above us. There was a garbage can in the hallway which made the hallway smelly. And last but not least when we got home and opened our luggage there was a roach. I don't have problems with roaches in my home so it had to come from the hotel. However, none were visible while we were there.
Comment from Hotel Management
Jul 19, 2014 by LKMitchell, Hotel Management
We sincerely wish your experience had been better than "ok," as we focus to deliver the best guest experiences and exceed your expectations. If extreme noise is reported from other guest rooms we do contact the guest; we hope you were able to report it and that it quieted down. Please know that our property has a pest control program and if any pests do get inside they should be found expired. Our apologies for not meeting your expectations during your stay. We hope to have another opportunity in the future to WOW you! Thank you for taking the time to comment.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge, LA

Hotel was very clean

Posted Jun 27, 2014
The room was clean. The staff was very friendly. Only downside was the bed. It was hard. Price was wonderful so we were able to look past it. The room overall was really nicely laid out, nice amenities. No pool but it has a gym. We'll stay there again despite the hard bed :)
Comment from Hotel Management
Jul 29, 2014 by LKMitchell, Hotel Management
We're sorry you found our beds a little too firm for your comfort; but, we're also glad that the cleanliness and service exceeded your expectations enough for you to enjoy your stay with us. Thank you for taking the time to comment and rate your experience, we appreciate it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 10, 2014
It was a nice hotel very clean and enjoyable place to stay the guide in the bedroom was wrong but we made it work.
Comment from Hotel Management
Jun 17, 2014 by LKMitchell, Hotel Management
Thank you for your feedback; and, please accept our apologies for any inconvenience caused by our in room directory. Please know that we hope you will choose to stay with us again in your future travels. Thank you for the 5 star rating!
3 out of 5
Recommended
for Business Travelers
by AFZ from Milwaukee

Posted May 6, 2014 on Hotels.com
This place doesn't have anything extremely wrong with it. But it is a solid two star location. Room was basic queen and overall decent. Wife and I didn't sleep very well and it was hard to get a good room temperature. Water pressure in shower very weak but the sink was perfect. Hotel seems a bit used and that's why it just gets 3 stars.
Comment from Hotel Management
Aug 9, 2014 by LKMitchell, Hotel Management
We're sorry that you found our property basic; we love the new look of our suites since our renovation. There has been a lot of changes including additional storage and counter space. We don't like dissapointing our guests or not meeting their expectations; again, we're sorry that we were not able to "wow" you with our cleanliness and service.
4 out of 5
Recommended
for Business Travelers
by Rob from Fla.

Posted May 6, 2014 on Hotels.com
Nice, big room. Only major omissions are no complementary breakfast in the morning and no shampoo in the room. Neither are dealbreakers, but know before you go. Good value for the money.
Comment from Hotel Management
Aug 9, 2014 by LKMitchell, Hotel Management
Thank you for the rating and feedback; though we do not have a prepared breakfast for guests, we do however offer breakfast items for sale in the Candlewood Cupboard. Our most expensive offering is $3.75. Also, many guests choose to grocery shop so that they can enjoy their favorite morning menu in the comfort and privacy of their suite. Shampoo is provided in the bathrooms on the shelf near the vanity; our apologies if this amenity item was missed in your suite. This would of been an oversight of staff as we do provide bath and facial soaps, and shampoo. Again, our apologies for the missing shampoo and hope that this did not cause you an inconvenience.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Virginia

Check In

Posted May 1, 2014 on Hotels.com
We had a 12 hour drive to Jacksonville and didn't arrive until 2am. Registration was horrible she was rude as if we woke her up at her home. FYI that's your job! Other than that the stay was good.
Comment from Hotel Management
Aug 9, 2014 by LKMitchell, Hotel Management
On behalf of the entire staff, please accept our sincere apologies for the unacceptable check in experience; your comments have been reviewed with staff to improve our service. We are pleased that you enjoyed the remainder of your stay and had an improved experience before departing. Thank you for taking the time to comment.
3 out of 5
Recommended
for Personal Event
by Bruce from Jacksonville

excellent value

Posted Apr 29, 2014 on Hotels.com
Candlewood suite was surprisingly affordable and nice for the money in today's over priced hotel industry, like the no none sense approach of the hotel and the suite was excellent, not sure about the regular rooms, and all the furnishings are fairly new and clean very impressed with how nice the suite is for the money ! And all the staffs are very accommodating and friendly, had a very good experience and would definitely recommend and will stay with the hotel myself in the future.
Comment from Hotel Management
Aug 9, 2014 by LKMitchell, Hotel Management
Thank you for the comments and for the rating. Yes, we agree that there is a great value in choosing to stay at Candlewood Suites. The extended stay model is different from the transient hotel, but all of the differences equate to savings for the guest. We hope to see you again in the future.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Great room for the price!

Posted Apr 29, 2014 on Hotels.com
large room with separate bedroom from living and kitchen area. Friendly staff. Housekeeping doesn't come everyday which I really prefer. Staff are readily available when you need them though. Large varieties of snacks, drinks and coffee available. Room was very clean. Nice work out room with good equipment. Loved the location…15 min to downtown, 18 min to the beach!
Comment from Hotel Management
Aug 16, 2014 by LKMitchell, Hotel Management
We love the 5 stars, and love that you found a good value in choosing to stay at Candlewood Suites Jacksonville. Housekeeping services are weekly; but, we do provide linen and terry at the desk if our guests prefer to have these changed more often. Thank you again!