Ratings based on 157 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Walton Beach, FL

Very comfortable

Posted Jul 23, 2014
I and my husband had a business trip to Jacksonville, and it was our first stay in this hotel. Since that time it will be definitely the one, when we'll stay in this city. The room was very clean and spacious, there was a convenient desk with planty of space for our computer, printer, e.t.c. My big concern was a kitchenette, because we had a strong limitation on our food, and I preffered to cook myself. So, I had everything I need! Besides that, the hotel had a various choice of fully cooked or half-stuff food (available 24 hours). And by the end of day we were able to watch TV with ajustable hoder.
Comment from Hotel Management
Jul 29, 2014 by LKMitchell, Hotel Management
The staff is very happy to know that you found your stay convenient and comfortable for your needs and expectations. We do hope that you will make us your home away from home when you are in the Jacksonville area in the future. We appreciate the rating and feedback, thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando

Good for longterm corporate stay

Posted Jul 8, 2014
Pros: safe location cheap kitchen free laundry free wifi free parking nice clean studio good staff...very helpful pets allowed cons: not super close to food/shops big dead bugs in laundry/mini mart no printer (yes fax tho yay) no free breakfast overall it a nice spot...wouldnt recomend it to vacationers or families due to location being in.a business park...but for the price its AWESOME...i mean compared to othrr 50$ a night propertiez this wins hands down
Comment from Hotel Management
Jul 18, 2014 by LKMitchell, Hotel Management
We greatly appreciate the rating and all your comments from your recent stay! We hope that your travels will allow you to return to the Candlewood Suites Jacksonville in the near future. Thank you!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good price

Posted Jul 1, 2014
Pros: Friendly staff, and comfy bed
Cons: pest control
Overall, an ok experience. We were in room 207 and there was quite a lot of noise coming from the room above us. There was a garbage can in the hallway which made the hallway smelly. And last but not least when we got home and opened our luggage there was a roach. I don't have problems with roaches in my home so it had to come from the hotel. However, none were visible while we were there.
Comment from Hotel Management
Jul 19, 2014 by LKMitchell, Hotel Management
We sincerely wish your experience had been better than "ok," as we focus to deliver the best guest experiences and exceed your expectations. If extreme noise is reported from other guest rooms we do contact the guest; we hope you were able to report it and that it quieted down. Please know that our property has a pest control program and if any pests do get inside they should be found expired. Our apologies for not meeting your expectations during your stay. We hope to have another opportunity in the future to WOW you! Thank you for taking the time to comment.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baton Rouge, LA

Hotel was very clean

Posted Jun 27, 2014
The room was clean. The staff was very friendly. Only downside was the bed. It was hard. Price was wonderful so we were able to look past it. The room overall was really nicely laid out, nice amenities. No pool but it has a gym. We'll stay there again despite the hard bed :)
Comment from Hotel Management
Jul 29, 2014 by LKMitchell, Hotel Management
We're sorry you found our beds a little too firm for your comfort; but, we're also glad that the cleanliness and service exceeded your expectations enough for you to enjoy your stay with us. Thank you for taking the time to comment and rate your experience, we appreciate it!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 10, 2014
It was a nice hotel very clean and enjoyable place to stay the guide in the bedroom was wrong but we made it work.
Comment from Hotel Management
Jun 17, 2014 by LKMitchell, Hotel Management
Thank you for your feedback; and, please accept our apologies for any inconvenience caused by our in room directory. Please know that we hope you will choose to stay with us again in your future travels. Thank you for the 5 star rating!
4 out of 5
Recommended
for Personal Event
by cathy from crestview

Posted May 28, 2014 on Hotels.com
overall stay good.
Comment from Hotel Management
Aug 9, 2014 by LKMitchell, Hotel Management
Your overall experience matters to us and we are pleased you had a good stay. Thank you for taking time to rate your experience!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 27, 2014 on Hotels.com
Comment from Hotel Management
Aug 9, 2014 by LKMitchell, Hotel Management
Though you did not provide any comments, we will take the 5 star rating as a job well done! Thank you.
5 out of 5
Recommended
by Stephanie from Chattanooga

Awesome hotel!!

Posted May 26, 2014 on Hotels.com
We popped on hotels.com looking for a hotel about 20 minutes before we arrived in Jacksonville, FL to begin our week long vacation! Found this Candelwood Suites at a great price for one night and thought "let's try it". We weren't expecting much for the price we paid, bit were we pleasantly surprised and our expectations were exceeding from walking I the door to a pleasant aroma! Our room was awesome and the excellent service was great! We will definitely stay here again!!! Thank you hotels.com!
Comment from Hotel Management
Aug 9, 2014 by LKMitchell, Hotel Management
We LOVE your comments and we love the 5 stars! It pleases us to know that we delivered a good experience and exceeded expectations. Hope we will see you again on your next vacation trip!
5 out of 5
Recommended
by Deanna from Tampa

Posted May 24, 2014 on Hotels.com
It was really nice and cozy. My only issue was that the bed made a horrible noise every time you moved. If you are a light sleeper, then you dont get the best rest. Other than that, I highly recommend this place.
Comment from Hotel Management
Aug 9, 2014 by LKMitchell, Hotel Management
Your feedback is appreicated and helpful to us, thank you for reporting on the issue with your bed. We are pleased to be able to let you know that we have invested in some new beds for replacement. We actually do listen, and we actually need our guests to report issues so that we can take action to make the experience better. We want to say thank you for the 5 stars too!
3 out of 5
Recommended
for Business Travelers
by AFZ from Milwaukee

Posted May 6, 2014 on Hotels.com
This place doesn't have anything extremely wrong with it. But it is a solid two star location. Room was basic queen and overall decent. Wife and I didn't sleep very well and it was hard to get a good room temperature. Water pressure in shower very weak but the sink was perfect. Hotel seems a bit used and that's why it just gets 3 stars.
Comment from Hotel Management
Aug 9, 2014 by LKMitchell, Hotel Management
We're sorry that you found our property basic; we love the new look of our suites since our renovation. There has been a lot of changes including additional storage and counter space. We don't like dissapointing our guests or not meeting their expectations; again, we're sorry that we were not able to "wow" you with our cleanliness and service.