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Reviews of Casa Marina Hotel

3 out of 5
Casa Marina Hotel
691 First Street North, Jacksonville Beach, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 319 out of 674 reviews" "
Rating 8 - Good. 188 out of 674 reviews" "
Rating 6 - Okay. 91 out of 674 reviews" "
Rating 4 - Poor. 41 out of 674 reviews" "
Rating 2 - Terrible. 35 out of 674 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Sonya

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There is no onsite parking. When checking in we were told that we have to fine a spot across the street in the strip mall. This was a Sunday and everyone was at the beach. It took us 3 hours to find a parking. Then was told there was wedding and that it should be over by 11. We were given the room right where the music was set up. It’s so loud we can not hear the tv. This should have been told to us before coming. Will ever stay here again
Stayed 1 night in Apr 2024

6/10 Okay

Chris

On the beach. Roof top bar. Cool old building.
Stayed 1 night in Apr 2024

8/10 Good

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place close to everything
Stayed 2 nights in Mar 2024

8/10 Good

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room was very nice, super close to the beach and I love how old the building is. I hate mentioning how long it took for the shower water to get hot but it took almost 10 minutes and the shower fixtures were falling off. I would definitely stay again.
Stayed 1 night in Mar 2024

8/10 Good

Lisa J.

Traveled with family
Liked: Cleanliness, staff & service
Overall, for an oceanfront resort you couldn’t beat the price. The hotel needs updating. It definitely has an old historic charm to it. We would definitely stay again. For the price and location it’s a great place to stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lou Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming historic property that has not remodeled the "quaintness" away. Breakfast OK. Beds were comfortable. Suite is spacious. Plumbing needs to be updated.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint and beautiful ocean front !! Definitely will be back!!
Stayed 1 night in Mar 2024

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Casa Marina. It is beautiful, the food is delicious, and the staff are friendly and helpful. We were very pleased with our stay and will definitely be staying there again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Pamela, Tampa

Stayed 1 night in Mar 2024

8/10 Good

Sherri

Traveled with partner
Liked: Amenities
This property is very old but pretty! The main down fall was the rooms don’t have curtains and when the sun comes up it’s bright! They had construction going on while we were there and were unaware so it was noisy but the staff is very friendly and the breakfast was good.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dwain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Daniel, San Diego

Traveled with family
Disliked: Amenities, property conditions & facilities
Place has a great location and the outside looks pretty nice but once we got into the room you can tell that it needs bathroom upgrades, faucets and fans were loud, hot shower took awhile to warm up. Anyway, so excited that it was supposed to be a ‘European hotel boutique’ but wasn’t what we got unfortunately.
Stayed 1 night in Mar 2024

4/10 Poor

Dora

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Dawn

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very quaint, historical hotel. Very clean, and very comfortable. Near the pier, and within walking distance of alot of the bars and shop's...so long as there is availability we will be staying here when we come to Jacksonville in the future.
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Stayed 2 nights in Mar 2024

6/10 Okay

Angela

Liked: Staff & service, property conditions & facilities
I tried putting in a request when booking for a room with an “ocean view” as was advertised as an ‘option’ on the website for my same room type. Since I did not hear back from the property, I called them when a few hours out to see if this could be confirmed, and I was told by the front desk person that it was, in fact, an’ovean-view room” on the second floor of the property. When I arrived a few hours later, it turned out that not only was this untrue, but the room reserved from me was right outside the front desk with a view of the nerving beach parking lot, and also across the hall from a very smelly “liquor room” and near maintenance. I also asked for a room with a bathtub which I was told I would have, as I had a bad back. Coming off my long trip. Not only was there no “stopper” on my tub, but the shower also didn’t work in that the turnstile only worked “half for shower, and the rest bled out into the bathtub.” So disappointing! A few people on staff tried to help me with other needs, including Jeff, but I had already been so disappointed by my experience by then for the untruths I’d been told, and the La luster room accommodations. Also - when I first checked in, my $122 room was charged instead as a $688 room which flagged my credit card company and they shut down my card. What is happening here that we can’t have simple needs met? Hoping the hotel comes through with a better resolve prior to my checking out tomorrow.
Stayed 1 night in Mar 2024

10/10 Excellent

Marsha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the "old spanish" feel of the place.
Stayed 1 night in Feb 2024

8/10 Good

Joseph

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

H Edward, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities
This is a beautiful property inside and out. It's located on a beach front near bars and restaurants. The rooftop bar at Casa Marina, called Penthouse Lounge, is romantic and offers great cocktails along with astonishing views of Jacksonville Beach. The room was clean and functional. Loved the minimalist decor with a sense of history. Two areas of improvement in the room include the bed mattress sunk in the middle and the newly installed window shades had no way of closing - there were no other curtains.
Stayed 1 night in Feb 2024

10/10 Excellent

linda

Stayed 1 night in Feb 2024

8/10 Good

Nora

Liked: Staff & service
Stayed 2 nights in Feb 2024

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 1 night in Feb 2024

8/10 Good

Katey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morgan and Kailie at the front desk were very helpfu,l accommodating and pleasant. We had to change rooms on the 2nd floor because the penthouse on the third floor was very loud.
Stayed 1 night in Feb 2024

10/10 Excellent

Lillian, Loganville

Traveled with partner
Liked: Cleanliness
I really enjoyed the rooftop bar and happy hour specials. The rooms however need desperate updating. There was a party and the music was sooooooo loud that our floor was vibrating and it was impossible to sleep. Breakfast was good.
Stayed 2 nights in Feb 2024

10/10 Excellent

olga

Stayed 1 night in Feb 2024

6/10 Okay

Patricia, Orlando

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
We loved the interior with its trubutes to old Jacksonville, both in decor & structure. Unfortunately, we were unable to get the hot water to work in our shower after running it for over 10 minutes.
Stayed 1 night in Feb 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean Front!
Stayed 3 nights in Feb 2024

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked how the hotel looked old on the inside. Beach and restaurants were close. Was a little noisy with music when trying to sleep.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Sherri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Casa Marine! Loved being right on the beach and how much there was to do within walking distance. The staff was very friendly and helpful. Can’t wait to visit again!
Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer, Westminster

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Tammy, Sarasota

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here when I come home to visit. The rooms are beautiful and the breakfast is awesome. It's right on the beach and near the pier. Thank you Jeff for helping me book for an additional night for my daughter and I on our last trip. We will see you again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2024

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great feeling of being in a hotel with such historical story. Also on YouTube found out that ghosts exist on property around room 104. We enjoyed the entire experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Margaret

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Houston

Traveled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Elaine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the history of the Casa Marina and the rooms were very clean. I also love the view of the beach and pier from our rooms. My only dislike was on the last morning of our stay we were downstairs eating breakfast and while I was eating at the bar a roach crawled on the bar.
Stayed 2 nights in Dec 2023

6/10 Okay

SUZANNE

Stayed 1 night in Dec 2023

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything inside the hotel was great but someone needs to clean around the outside of the hotel
Stayed 3 nights in Dec 2023

6/10 Okay

Karen

Stayed 2 nights in Dec 2023

6/10 Okay

Scott

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Quaint hotel, great location for walking around. Rooms nice, bathrooms great. Only problem was the bed - very poor condition of the mattress and linens; the pillowcases smelled like they had been allowed to sit in the washer for several days. Staff great other than the surly woman working in the morning on Wednesday, who is more interested in her phone than in your guests.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Felt like an old Spanish hacienda.
Stayed 1 night in Dec 2023

10/10 Excellent

Roger

Stayed 1 night in Dec 2023

6/10 Okay

Beverly

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
This is an Oceanfront Hotel and I think they need a definite update to include better linens, curtains for the room and staff needs to be more friendly. The workmanship that has been done in the showers for example is very sloppy and the shower head was very wimpy. On a positive note I loved the charm of the hotel and it was clean.
Stayed 1 night in Dec 2023
Response from Alicia Gavin, Reservations Manager on Dec 27, 2023
Thank you for the feedback, Beverly. We are currently remodeling our hotel. We hope to have you stay with us again in the future.

8/10 Good

Jason

Stayed 1 night in Dec 2023

10/10 Excellent

necdet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Michelle

Stayed 1 night in Dec 2023