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Reviews of Country Inn & Suites by Radisson, Jacksonville, FL

3 out of 5
Country Inn & Suites by Radisson, Jacksonville, FL
5945 Youngerman Cir E, Jacksonville, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 507 out of 1001 reviews" "
Rating 8 - Good. 303 out of 1001 reviews" "
Rating 6 - Okay. 101 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Pallavi on Apr 15, 2024
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Raymond

Traveled with family and small children
Liked: Staff & service, amenities
The property was ok. Staff was nice and helpful! When we got to the room the door cracked open with inside security latch so that was a little concerning. Some of the towels weren’t white but others were. The sink was chipped in the bowl and then we turned on the TV the screen was going out and blacked out bars. There were crumbs at the edge of the bed on the floor.
Stayed 1 night in Apr 2024
Response from Pallavi on Apr 8, 2024
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Apr 2024
Response from Pallavi on Apr 4, 2024
Thank you for staying with us and appreciate your feedback!!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024
Response from Pallavi on Mar 29, 2024
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Jacksonville, FL - JVLL. We sincerely appreciate your feedback and are happy to hear you had a great experience with us

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
They had a fabulous breakfast buffet, with lots of choices.
Stayed 1 night in Mar 2024
Response from Kellogg on Mar 26, 2024
Cindy, Thank you for taking the time to share with all about your stay here at Countryinn & Suites.

6/10 Okay

Darlene

Traveled with family
Place was in a bad neighborhood hotel next-door was disgusting
Stayed 2 nights in Mar 2024
Response from Pallavi on Mar 23, 2024
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Mya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very respectful front desk representative.
Stayed 1 night in Mar 2024
Response from Pallavi on Mar 14, 2024
Thank you for staying at Country Inn & Suites by Radisson, Jacksonville, FL - FLC18. We hope to continue to provide great experiences for you. We sincerely appreciate your feedback!!

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Pallavi on Mar 10, 2024
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Robert A, Tallahassee

Liked: Cleanliness, staff & service, property conditions & facilities
Just fine
Stayed 2 nights in Mar 2024
Response from Pallavi on Mar 5, 2024
Thank you for staying at Country Inn & Suites by Radisson, Jacksonville, FL - FLC18. We hope to continue to provide great experiences for you. We sincerely appreciate your feedback!!

10/10 Excellent

Stacy

Stayed 2 nights in Mar 2024
Response from Pallavi on Mar 23, 2024
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Danny

Stayed 4 nights in Feb 2024
Response from Pallavi on Mar 21, 2024
Thank you for staying at Country Inn & Suites by Radisson, Jacksonville, FL - FLC18. We hope to continue to provide great experiences for you. We sincerely appreciate your feedback!!

6/10 Okay

Leanne

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
From the outside it looks brand new and beautiful but on the inside it is different. It smells like it has been a smoked in facility that is trying to mask the smell with cleaning products. The plug in on one wall doesn’t hold the charger. It keeps falling out. The fan in the living room area where the couch is is shaking and squeaking. The bed was comfortable and clean.
Stayed 1 night in Feb 2024
Response from Pallavi on Feb 24, 2024
Apology for the experience you had with us. I have informed the staff with your concerns and we are working hard to take the steps of providing a more pleasurable stay for our guest.

10/10 Excellent

Tarane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are workng hard to make the guests feel welcome and comfortable.
Stayed 1 night in Feb 2024
Response from PALLAVI on Feb 14, 2024
Thank you for your feedback and we appreciate your business.

8/10 Good

Caleb

Stayed 1 night in Feb 2024
Response from Pallavi on Mar 21, 2024
Thank you for staying at Country Inn & Suites by Radisson, Jacksonville, FL - FLC18. We hope to continue to provide great experiences for you. We sincerely appreciate your feedback!!

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Pallavi on Mar 21, 2024
Thank you for staying at Country Inn & Suites by Radisson, Jacksonville, FL - FLC18. We hope to continue to provide great experiences for you. We sincerely appreciate your feedback!!

10/10 Excellent

Ramon, Harlem

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old but well worth the money we paid. Our bed was very comfortable.
Stayed 1 night in Jan 2024
Response from Pallavi on Jan 21, 2024
Thank you for staying with us and appreciate your feedback!!

10/10 Excellent

Carlos

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great and the customer service was nice as well also the breakfast bar was awesome.
Stayed 1 night in Jan 2024
Response from Pallavi on Jan 19, 2024
Thank you for staying with us and appreciate your feedback!!

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Pallavi on Jan 16, 2024
Thank you for staying with us and appreciate your feedback!

4/10 Poor

Christine

Traveled with partner
The carpet was filthy and torn in places. The air vent was full of dust. The room had a funky smell. Would NOT recommend.
Stayed 1 night in Jan 2024
Response from pallavi on Jan 14, 2024
Very sorry for the experience you had with us. I have informed the staff with your concerns and we are working hard to take the steps of providing a more pleasurable stay for our guest. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Bruce

Stayed 1 night in Jan 2024
Response from Pallavi on Feb 3, 2024
Thank you for sharing your experience with us we appreciate your feedback!

6/10 Okay

john

Liked: Staff & service
Location is not easy to find
Stayed 1 night in Jan 2024
Response from pallavi on Jan 11, 2024
Very sorry for the inconvenience of finding the location, Thank you for staying with us, and appreciate your feedback!

4/10 Poor

Steve, Metropolis

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The a/c rattled and had a board underneath to help Prop it in place. The room had a pet odor. The table surfaces needed to be wiped down. The room appeared uncared for.
Response from pallavi on Jan 11, 2024
Very sorry for the experience you had with us. I have informed the staff with your concerns and we are working hard to take the steps of providing a more pleasurable stay for our guest. Thank you.

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Worse property we have stayed in, room carpet badly stained multiple areas, refused to refund, very unhappy with motel.
Stayed 5 nights in Nov 2023
Response from pallavi on Nov 30, 2023
Very sorry for the experience you had with us. I have informed the staff with your concerns and we are working hard to take the steps of providing a more pleasurable stay for our guest.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Staff
Stayed 1 night in Nov 2023
Response from pallavi on Nov 24, 2023
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Jacksonville, FL - JVLL. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness, staff & service
Bed was uncomfortable as well as the surrounding area. Property somewhat run down compared to other Country Inns we've stayed in
Stayed 1 night in Nov 2023
Response from pallavi on Nov 17, 2023
Thank you for staying at Country Inn & Suites by Radisson, Jacksonville, FL - FLC18. We sincerely appreciate your feedback!! we apologize for the concerns you shared about your experience at this hotel.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Overestimated Rating in my Opinion
I was surprised by the rating on hotels for this location once we arrived. It is aging and showed the signs. Staff was very friendly though so I wouldn’t want to give negative feedback on them. I would not rate this as high as it is. Mainly the rating set higher expectations than the aging facility can meet. The air quality was poor and mixed with the cleaning agents used we found ourselves unable to stay. Granted my son and I were getting over colds so that made it harder. I think the overall rating and price should have been lower considering nearby places being much newer and nicer for not much more. Adjusting the ratings and fee would put it more inline with where the aging facility really stands in my opinion.
Stayed 1 night in Nov 2023
Response from KJ on Nov 13, 2023
“We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service and our hotel. We will consider your feedback.”

2/10 Terrible

Pedro, miami

Disliked: Cleanliness, staff & service, property conditions & facilities
No shower curtain.Room Smelled horribly
Stayed 1 night in Nov 2023
Response from pallavi on Nov 9, 2023
Very sorry for the experience you had with us. I have informed the staff with your concerns and we are working hard to take the steps of providing a more pleasurable stay for our guest. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely,

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
The hotel was ok. Shout out to the young lady that worked the evening shift at the front desk. She was super friendly, kind and helpful. I did not get her name but she was working the desk around 9 or 10 pm on Saturday night.
Stayed 2 nights in Oct 2023
Response from PALLAVI on Oct 30, 2023
Thank you for staying at Country Inn & Suites by Radisson, Jacksonville, FL - FLC18. We sincerely appreciate your feedback!!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, convenient location -- a great place to stay when travelling.
Stayed 1 night in Oct 2023
Response from Pallavi on Oct 17, 2023
Thank you for staying with us and appreciate your feedback

8/10 Good

Lisandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Pallavi on Oct 10, 2023
Thank you for staying with us and appreciate your feedback!

10/10 Excellent

Kathy, Ft Myers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property
Stayed 1 night in Sep 2023
Response from pallavvi on Oct 2, 2023
Thank you for staying at Country Inn & Suites by Radisson, Jacksonville, FL - FLC18. We hope to continue to provide great experiences for you. We sincerely appreciate your feedback!!

10/10 Excellent

Gracia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Pallavi on Oct 1, 2023
Thank you for staying with us and appreciate your feedback!!

8/10 Good

Fred

Business traveler
Liked: Staff & service
Large room, quiet, had laundry machines
Stayed 6 nights in Sep 2023
Response from pallavi on Sep 28, 2023
Thank you for staying at Country Inn & Suites by Radisson, Jacksonville, FL - FLC18. We sincerely appreciate your feedback!!

8/10 Good

Christopher, Port Orange

Business traveler
Liked: Staff & service, property conditions & facilities
Dodgy part of town.
Stayed 1 night in Sep 2023
Response from Pallavi on Sep 28, 2023
Thank you for staying with us and appreciate your feedback!

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The staff were beyond friendly and made the stay perfect.
Stayed 3 nights in Sep 2023
Response from pallavi on Sep 26, 2023
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Jacksonville, FL - JVLL. We sincerely appreciate your feedback and are happy to hear you had a perfect stay with us.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good everyone was very friendly
Stayed 2 nights in Sep 2023
Response from pallavi on Sep 26, 2023
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Jacksonville, FL - JVLL. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.

4/10 Poor

Leslie

Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
This property was nothing like the pictures I saw that convinced me to book with them. Unsafe, old, noisy, and the staff was average.
Stayed 4 nights in Sep 2023
Response from Kathy Johnson on Sep 21, 2023
“We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.”

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and helpful
Stayed 2 nights in Sep 2023
Response from pallavi on Sep 21, 2023
thank you for staying with us and appreciate your feedback.

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from pallavi on Sep 21, 2023
Thank you for staying with us and appreciate your feedback!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean the staff was super nice I enjoyed talking to all of them
Stayed 7 nights in Sep 2023
Response from Pallavi on Sep 19, 2023
Thank you for staying with us and appreciate your feedback!

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Pallavi on Sep 25, 2023
Thank you for staying with us and appreciate your feedback

6/10 Okay

Jeanmarie

Stayed 3 nights in Sep 2023
Response from Pallavi on Sep 9, 2023
Thank you for staying with us and appreciate your feedback!

10/10 Excellent

Jacob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from pallavi on Aug 9, 2023
Thanks for staying with us and appreciates your feedback!

10/10 Excellent

Isaac

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I forget what motel it is right beside Country Inn & Suites by Radisson where I stayed. Too much noise and ratchetness going on around their property which is a little too close for my comfort. However I enjoyed my stay at this location, I just had to watch my back going and coming in. Thanks for the hospitality.
Response from pallavi on Jul 29, 2023
Thanks for staying with us and appreciating your stay.

10/10 Excellent

gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Pallavi on Jul 23, 2023
Thank you for staying with us and appreciate your feedback!

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk awesome. Room clean and roomy. Stairwells could use updating. Walking distance of restaurants. Will definitely stay again!
Stayed 2 nights in Jul 2023
Response from Pallavi on Jul 23, 2023
Thank you for staying with us and appreciate your feedback!

8/10 Good

Maria Jose

Stayed 2 nights in Jul 2023
Response from staff on Aug 3, 2023
Thank you for the 4/5 star rating, looking forward to having you back to show you a 5/5 star.

4/10 Poor

Michele

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property smelled damp snd rooms were not very clean ( air vents and such were layered in dust) The paint was peeling on the room doors and walls. After specifically choosing a hotel with a pool, the pool was green/ unusable for our entire stay despite being assured it would be fixed each day. The ice machine was out of order for the last day of our stay and there was no other ice available. The staff was friendly and as helpful as they could be with the things they could control.
Stayed 2 nights in Jun 2023
Response from Tashiona on Jul 4, 2023
Wow, Michele I can't even believe the experience that you've faced while staying at our location. Thank you very much for choosing our location to vacation as well as extending while staying with us.I had a meeting with housekeeping and management regarding any touch-ups or paint issues we're having to be resolved immediately. The pool is under repair due to a failed pump and we deeply apoligize that the pool company aquaman informing us daily that the pool will be fixed without specific details on when the needed parts will actually arrive for repair. Also we apoligize regarding the ice machince it is very hot outside and it's an inncovience to not have that running properly for use. These issues ARE being handled this week and we hope that you will stay with us in the future for a greater stay. Thank you again very much and I empathize with your concerns.

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tahara
Amazing and comfortable
Stayed 2 nights in Jun 2023
Response from Pallavi on Jul 2, 2023
Thank you for staying with us and appreciate your feedback

4/10 Poor

Frank

Liked: Staff & service
Disliked: Property conditions & facilities
Damp smell , definitely mold. The staff was WONDERFUL but the facility looks good aesthetically...just deep issues with the building.
Stayed 4 nights in Jun 2023
Response from TASHIONA on Jun 24, 2023
I am very sorry for your experience with us. I have shared your experience with management and the staff and we're working quickly to resolve any issues on our behalf. Thanks so much for your stay and again I deeply apologize.