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Reviews of Courtyard by Marriott Jacksonville Airport

3 out of 5
Courtyard by Marriott Jacksonville Airport
14668 Duval Rd, Jacksonville, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 270 out of 482 reviews" "
Rating 8 - Good. 125 out of 482 reviews" "
Rating 6 - Okay. 45 out of 482 reviews" "
Rating 4 - Poor. 21 out of 482 reviews" "
Rating 2 - Terrible. 21 out of 482 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet setting
Stayed 1 night in Apr 2024

10/10 Excellent

ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Tonia

Liked: Amenities
Everything
Stayed 2 nights in Mar 2024

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did a late check in and just stayed one night to break up a long road trip. Staff was very friendly and the room was clean and quiet.
Stayed 1 night in Mar 2024

10/10 Excellent

Carla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Front house staff were kind, and very helpful for checkin. They even checked in with me when I was on my way out to dinner, asking if everything was good in my room! Great hotel, and crew.
Stayed 1 night in Mar 2024

8/10 Good

Paula

Super comfy beds! Great night sleep. Suggestion: full bottles of water 2-4 bottles, the water in Florida is hard to drink.
Stayed 1 night in Feb 2024

6/10 Okay

Deborah

Traveled with partner
Disliked: Amenities
The bistro was limited menu.. We turned in our rental so we were stuck with it! The room was comfortable and clean. Staff is nice.
Stayed 1 night in Feb 2024

8/10 Good

Jakub

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed overnight, good choice for an early airy flight time.
Stayed 1 night in Feb 2024

10/10 Excellent

Norman, Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Nick on Mar 6, 2024
Thank you so much for choosing to stay with us while in Jacksonville! We are thrilled you enjoyed your stay with us and hope to see you again on your next visit to the area!

8/10 Good

Barbara

Liked: Staff & service, room comfort
My room had a funny unclean smell.
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This experience was excellent.. I would recommend and stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the of above .everthing was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Leanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Sylvia

Traveled with partner
Liked: Staff & service
Property was average. My bed is sqecing every time I moved, no upc plugins. Couldn’t charge my Husbands phone
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the better hotels for the price in the area. Walking distance to a few 24 restaurants and gas station/stores.
Stayed 1 night in Dec 2023

10/10 Excellent

Vanessa

Stayed 1 night in Dec 2023

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Lisa

Stayed 1 night in Nov 2023

10/10 Excellent

Laura

Stayed 1 night in Nov 2023

6/10 Okay

B

Liked: Cleanliness, staff & service
Great staff
The staff was amazing, very friendly and super helpful.
Stayed 1 night in Nov 2023

6/10 Okay

Geoffrey, CLAY

Stayed 1 night in Nov 2023

10/10 Excellent

Todd, New York

Stayed 1 night in Nov 2023

8/10 Good

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Balcony Love it..
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Almost no sleep
No sofabed which i usse to help with my back issues. One of the main reasons i slected this hotel. Tv did not work. Maintenance got it working but then it would not completely turn off. Tub was very slippery. Hard for us older folks to stay standing
Stayed 1 night in Nov 2023

8/10 Good

Christopher Edmund

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and clean. Comfortable sofa in the room to watch TV. Staff friendly and attentive
Stayed 2 nights in Nov 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
I will always enjoy this hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Hugo

Stayed 3 nights in Oct 2023

10/10 Excellent

MICHAEL, RALEIGH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceed my expectations
Stayed 1 night in Oct 2023

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
When wife and I went to shower there was NO cold water coming through the shower. water was hot enough my wife ended up blistered on her chest from the water. Also for an accessible shower it was great until you stepped out of the shower. water was all over the floor as shower curtain wasn't long enough to help corral the water and keep it in the shower. Got out and since I use a cane or wheelchair depending on how the day is going I slipped in the bathroom and hurt my left knee.
Stayed 1 night in Oct 2023

10/10 Excellent

Marion

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean room. We booked a room with a sofa and king bed. There was no sofa.
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
This hotel was superb! Carpet was so clean we didn't feel like we had to keep our socks on. Safe, quiet area and parked right out front. Check-in was quick and easy
Stayed 1 night in Oct 2023

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

ral

Traveled with family
Liked: Cleanliness, staff & service
Good
Stayed 1 night in Oct 2023

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Nick on Oct 3, 2023
Thank you so very much for choosing to stay with us while in Jacksonville! We are thrilled you enjoyed your stay with us and hope to see you again on your next visit to the area!

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Amy

Business traveler
Liked: Cleanliness, amenities
Property is clean. Bed is comfortable.
Stayed 1 night in Sep 2023
Response from Nick on Oct 3, 2023
Thank you so much for choosing to stay with us while in Jacksonville and for taking the time to provide feedback on your stay! We are so happy to learn that you enjoyed your stay with us and hope to see you again should your travels bring you back to the area!

10/10 Excellent

Benita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CM
It was good
Stayed 2 nights in Sep 2023
Response from Nick on Oct 3, 2023
Thank you so much for choosing to stay with us while in Jacksonville and for taking the time to provide feedback on your stay! We are thrilled you enjoyed your stay with us and hope to see you again should your travels bring you back to the area!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff
It was great! Shuttle came quickly to pick us up from the airport, it was late after 11pm. Hotel staff gave us recommendation for late night food and it was delicious. I think this hotel should offer continental breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

Chandler

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very quiet even though they we re almost at capacity that night.
Stayed 1 night in Sep 2023

8/10 Good

kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean. They offered great shuttle service. The representatives were pleasant.
Stayed 1 night in Sep 2023

10/10 Excellent

Gloribelle

Liked: Cleanliness, staff & service, property conditions & facilities
Front staff was super friendly and accommodating. Room was clean. Coffee shop does stairs was great.
Stayed 1 night in Sep 2023

10/10 Excellent

Carol

Stayed 1 night in Aug 2023

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable and nice
Stayed 2 nights in Aug 2023

10/10 Excellent

Cammie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful good size room.
Loved it. The room was great. The people working were very nice. Only complaint was , inside my room i could see out in the hallway through my door. The door did not fit in the door jam. Door was a tad bit to small. I used towels to close in the door so you couldn't see in or out. Great stay though!
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super staff!
Clean room, great shampoo & body wash, but best of all was Pam who checked us in. She was super-friendly and made us laugh after a long, hard day. Very much appreciated!
Stayed 1 night in Aug 2023
Response from Nick on Oct 3, 2023
Thank you so very much for choosing to stay with us and for taking the time to provide feedback on your stay! We greatly appreciate your kind words about Pam and will make sure to let her know she made a positive impact during your stay with us!

10/10 Excellent

Travis

Liked: Cleanliness, property conditions & facilities, room comfort
Solo trip
It was amazing friendly customer service and supporting f to add
Stayed 3 nights in Aug 2023
Response from Nick on Oct 3, 2023
Thank you so very much for choosing to stay with us! We are absolutely delighted you enjoyed the stay and hope to see you again in the future! We also greatly appreciate your kind words about our team!