Ratings based on 170 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveler from l

Great hotel, room not clean

Posted Sep 14, 2014
We checked In with two rooms for a night. The hotel itself is great, wonderful location, great ambiance, comfortable and the room set up was great. One of the rooms was in order and ok. The other room however was dirty, and when my friend pulled back the covers of her bed it was covered in pubic hair. It was disgusting. She works as a county health inspector so clearly this set her on a compete examination of both room in which she found several items that, in the county where she works, would have constituted violations. She called downstairs to complain and they told her there was no one to clean the room etc, she had to go down to the desk in her pajamas at midnight, demand new linens and then she ended up sleeping on the floor in my room. So the room we paid for was not even used. We talked to management in the morning and they said they would refund that room, but it takes over a month when you book through Expedia. Sincr she had to sleep in my room, and I did not get what I paid for either, I personally think we should have been refunded the entire stay. Other than that, the hotel was a great experience. I've stayed here before and would still recommend the facilities, providing they are clean.
Comment from Hotel Management
Sep 19, 2014 by Jennifer, Hotel Management
Good Morning, Thank you for your recent review regarding your stay with us. I am so sorry and was shocked to hear about the cleanliness issues you had in your guestroom during your visit. I can assure you that this is not typical for out hotel and was immediately addressed with the housekeeping staff after hearing this information. I do hope the rest of your stay was enjoyable and you give us another opportunity in the future to exceed your expectations and deliver an excellent clean and comfortble stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Contemporary desing of hotel

Posted Jul 8, 2014
We fell in love with this hotel! Very bright design, brand new furniture, spotless service, nice staff, have made our vacation unforgettable! Many thanks to the manager of this hotel!
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jun 10, 2014 on Hotels.com
1 out of 5
Recommended
by A verified traveler

No Room Available

Posted Jun 10, 2014 on Hotels.com
There was no room available when we arrived to check in.
Comment from Hotel Management
Aug 23, 2014 by Jennifer, Hotel Management
Hello, Thank you for your recent review. I apologize that there was not a room available for you when you arrived. I do hope that you were able to get comfortable accomodations elsewhere for your visit. My sincerest apologies for any inconvenience you experienced.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jun 4, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2014
Wonderful stay, clean beautifully decorated rooms, cold a/c... I'll be back!
5 out of 5
Recommended
for Families
by Denzel from Tampa

Adorable, Cozy and Modern

Posted May 29, 2014 on Hotels.com
The rooms are small but adorable and modern. I customer service can be a little more pleasant. Great room service, Nice/Warm pool, great gym...and the breakfast is really good! I recommend for small families and couples.
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted May 27, 2014 on Hotels.com
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted May 27, 2014 on Hotels.com
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted May 23, 2014 on Hotels.com