Unwelcoming check-in, was told upon arrival at 3:10 PM (check in starts at 3PM) that there were no more pet rooms available, forcing me to scramble for accomodations for the dog 3 days before Christmas, housekeeping did not knock on my door once for the entire 10 days I stayed, half of the stove did not work, the carpet on the 3rd floor was so uneven and lumpy I would hate to see what kind of damage is hidden under the 2nd floor ceiling. Didn't expect 5-star accomodations but not good enough.