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Reviews of Extended Stay America Suites Jacksonville Deerwood Park

2.5 out of 5
Extended Stay America Suites Jacksonville Deerwood Park
8801 Perimeter Park Blvd, Jacksonville, FL

Reviews

5.6
Rating 10 - Excellent. 166 out of 1000 reviews" "
Rating 8 - Good. 176 out of 1000 reviews" "
Rating 6 - Okay. 191 out of 1000 reviews" "
Rating 4 - Poor. 161 out of 1000 reviews" "
Rating 2 - Terrible. 306 out of 1000 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany

Traveled with family and small children, Traveled with family
Liked: Staff & service
Manager was very helpful nice
Stayed 7 nights in Mar 2024
Response from Hotel Management on Mar 23, 2024
Dear Brittany, Thank you for your recent stay at Extended Stay America. We're delighted to hear that our manager was able to assist you effectively during your stay. Providing exceptional service and ensuring guest satisfaction are our top priorities, and it's wonderful to know that our team member met your needs with kindness and helpfulness. We appreciate your positive feedback and will be sure to commend our manager for their outstanding assistance. We look forward to welcoming you back soon!Sincerely,Hotel Management

4/10 Poor

Ryan

Traveled with family
Disliked: Amenities, property conditions & facilities
Location was OK. We were only there one night. Room had a musty smell when we came in. Bathroom, carpet and floors were not the cleanest. All amenities were either closed or out of service. Breakfast was bad coffee and a package muffin. Get what you get for the price but I would pay the extra and stay at a chain hotel.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 19, 2024
Dear Ryan, Thank you for choosing and complimenting us about our location. However, we regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the concerns so that they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

8/10 Good

Sharika

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I didn't like that the bathtub wasn't fully cleaned. There were several stains on the carpet. One of the elevators were broke and it's difficult for me to walk far distance or use stairs. My room choice advertised a sofa-bed which I didn't have. One of the side entrance doors didn't lock properly.
Stayed 2 nights in Mar 2024

4/10 Poor

Blows

Liked: Cleanliness, staff & service
The room that I was in had alot of problems: the tv kept losing signal, the light over the sink didn't work, no couch in the room, weak wash cloth, & no USB port charging outlets.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 16, 2024
Dear Guest, Thank you for your review. We apologize for any inconvenience you encountered during your stay. Your feedback is invaluable as we continuously strive to enhance our guests' ventures. Rest assured, we will address the issues you mentioned with the relevant teams to ensure they are promptly resolved and to improve the experience for future guests. We appreciate you bringing these matters to our attention and hope to welcome you back for a smoother and more enjoyable visit in the future.Sincerely,Hotel Management

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Whole building smelled like weed and cigarettes. Lights and vent fan in bathroom didn't work. Was missing shower curtain so couldn't shower. Lost signal on tv and phone was dead. Disgusting, sticky floors. Honestly the worst experience in a hotel ever. Also no breakfast or coffee in the morning.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 7, 2024
Dear Richard, Thank you for reviewing your recent stay. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Desk procedures - antiquated
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 3, 2024
Dear Paul, We appreciate your feedback regarding our desk procedures. Your satisfaction is important to us, and we apologize if our procedures did not meet your expectations. We continuously strive to improve our services, and your comments will be considered as we evaluate and improve our desk services at the desk. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more streamlined and efficient experience in the future.Sincerely,Hotel Management

6/10 Okay

Maninderpal, Ottawa

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I found the staff to be uninterested and aloof. During my nine- day visit, there was no breakfast or coffee for 4 of those days. There was no notice or warning provided or posted about it. There is no close coffee or breakfast shop around. The overall available facilities were good.
Stayed 9 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
Dear Maninderpal, Thank you for reviewing our hotel. It is nice you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered, and we will discuss them on a priority basis so that this can be handled carefully. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

2/10 Terrible

Brandon

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Chartered me twice for the same room
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 27, 2024
Dear Brandon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

6/10 Okay

Kimberly

Stayed 1 night in Feb 2024

10/10 Excellent

Sharika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Dodarhon

Disliked: Cleanliness, staff & service, property conditions & facilities
Sofa bed impossible to use broken and dirty
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 23, 2024
Dear Dodarhon, We appreciate you choosing us but regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Once again, we apologize for your difficulties and request that you give us another opportunity to provide a better experience during your next stay.Sincerely,Hotel Management

2/10 Terrible

Vittoria, Baxley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse experience I've ever had at a hotel.. the latch was broken on door, no shower curtain and the curtains were broke and couldn't close the whole way. At 3 a.m. we were woken up by a couple arguing and fighting until close to 5 a.m. there was trash in the hallways..
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 20, 2024
Dear Vittoria, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

4/10 Poor

nora

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff is rude and starts calling 3-4 hours before checkout time
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 20, 2024
Dear Nora, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We are very sorry that our service did not meet your expectations. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room. Had a nice stay!
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 19, 2024
Dear Tony, Thank you for your review and wonderful comments about our hotel. We are happy you found your room to be relaxing and very comfortable. Fresh accommodations are the foundation for a great stay, and we are glad we could provide this for you. Thank you for staying at Extended Stay America. We hope you will be back to see us again soon.Sincerely,Hotel Management

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Brent

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked about the property was that the rooms were directly across from each other. However, what I didn't like was that a door was propped open with a rock because the swiped device was broken.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 15, 2024
Dear Brent, Thank you for taking the time to share your feedback about your recent stay. We appreciate your positive note about the convenience of having rooms across each other. However, we apologize for any inconvenience caused by the door propped open with a rock. Your safety and security are of utmost importance to us, and we will address this issue to ensure that any necessary repairs or replacements are promptly handled. We hope to welcome you back in the future, providing you with an improved experience.Sincerely,Hotel Management

8/10 Good

donald

Liked: Cleanliness, staff & service
Very peaceful and quiet 🙂
Stayed 5 nights in Feb 2024

6/10 Okay

Amanda

Disliked: Amenities
There was nothing that I could say was bad or good. Aver
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 8, 2024
Dear Amanda, Thank you for sharing your review of your stay with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

6/10 Okay

donald

Liked: Cleanliness, staff & service, property conditions & facilities
Assigned room did not have appropriate furniture; no recliner nor sleeper only one sitting chair and two rollers Otherwise another great visit
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 5, 2024
Dear donald, Thank you for sharing your experience; we love that you could join us. We know how small details impact our hotel's overall impression significantly. Therefore, we apologize for your stay, which was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

8/10 Good

Denise

Stayed 1 night in Feb 2024

8/10 Good

donald

Liked: Cleanliness, staff & service
Some broken furniture in room
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 31, 2024
Dear donald, Thank you for choosing Extended Stay America. We take pride in offering outstanding service to all our guests, but we apologize for any inconvenience you experienced. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Hotel Management

6/10 Okay

donald

Liked: Amenities, property conditions & facilities
Appeared I wasn’t expected even with a 9:00 checkin
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Dear donald, Thank you for reviewing your stay. We apologize for any concerns that kept your stay from being perfect. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jennytza

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed a few nights and overall it went well. The front office was nice enough to help me with a situation we had with one of the room A/C that wasn’t working but they helped us with no problem and put us into another room. Thank you so much.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 21, 2024
Dear Jennytza, Thank you for your feedback and for being our guest. We're delighted to hear that you enjoyed your stay at Extended Stay America. Our aim is to provide exceptional value alongside our top-notch amenities and services. Thank you for choosing to stay with us and for taking the time to share your positive experience. We hope you'll consider us again in the future.Sincerely, Hotel Management

10/10 Excellent

donald

Liked: Amenities
Stayed 4 nights in Jan 2024

2/10 Terrible

Marielena

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very disappointed with my recent stay at this hotel. I specifically booked it because it was advertised as pet friendly, but when I arrived, they told me that they had no pet rooms available. I was very frustrated, as I had already made arrangements for my dog to stay with me. The hotel staff was very unhelpful and did not offer any solutions to my problem. I ended up having to find another hotel at the last minute, which was very inconvenient. I would not recommend this hotel to anyone who is looking for a pet friendly place to stay.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 10, 2024
Dear Marielena, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

4/10 Poor

Raven, Jacksonville

Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Unwelcoming check-in, was told upon arrival at 3:10 PM (check in starts at 3PM) that there were no more pet rooms available, forcing me to scramble for accomodations for the dog 3 days before Christmas, housekeeping did not knock on my door once for the entire 10 days I stayed, half of the stove did not work, the carpet on the 3rd floor was so uneven and lumpy I would hate to see what kind of damage is hidden under the 2nd floor ceiling. Didn't expect 5-star accomodations but not good enough.
Stayed 10 nights in Dec 2023
Response from Hotel Management on Jan 31, 2024
Dear Raven, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely, Hotel Management

10/10 Excellent

dorothea

Stayed 1 night in Dec 2023

6/10 Okay

GRACE

Stayed 2 nights in Dec 2023

6/10 Okay

Sergio

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Holidays
I enjoyed staying here. Perfect location for family and friends to meet up in the TownCenter.
Stayed 1 night in Dec 2023

6/10 Okay

Harrilyn

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2023

2/10 Terrible

Kensington

Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
With Kitchen amenities!!
Breakfast is one factor I decided to stay besides the cost per night. Breakfast consists of beverages and granola bars
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 10, 2023
Dear Guest, Thank you for staying with us and your kind review. We love getting feedback from our guests and truly appreciate your comments. It was great to read about the high points of your stay, particularly our fully equipped kitchen, and how much you enjoyed our complimentary breakfast. Thank you for choosing us for your visit; we look forward to seeing you again soon.Sincerely,Hotel Management

4/10 Poor

Sisie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There hallways need clean up and something smell like strong smoke weeds. Also air conditioners and heat need fix because heat is t working. It’s sad no closed captions on tv shows.
Stayed 5 nights in Dec 2023
Response from Hotel Management on Dec 9, 2023
Dear Sisie, We apologize for any inconvenience you experienced with the cleanliness of the hallways, unpleasant odors, and issues with the air conditioning and heating. Additionally, we understand the importance of closed captions for TV shows, and we'll share your concerns with our team to address these matters and enhance the overall guest experience. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back in the future for an improved stay. Sincerely,Hotel Management

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

mallik

Stayed 2 nights in Nov 2023

6/10 Okay

Fred

Stayed 1 night in Nov 2023

2/10 Terrible

Irma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Earl

Stayed 2 nights in Nov 2023

8/10 Good

Demecia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

ingrid

Had a difficult time getting the microwave to work.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
Dear Ingrid, Thank you for sharing your experience on your recent visit to the city. It is nice knowing you had a pleasant stay. It is always our effort to keep our guests happy and satisfied by our services. However, we apologize for any disappointment and inconvenience caused by the microwave not working in your suite, and we will share the remarks with our maintenance team for quick action. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

2/10 Terrible

Luz

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Joan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible room. Unclean. Dishwasher had standing water in it. Ants were around the sink in bathroom area. Marked walls. Curtain would not close. Halls had fans on floor because of leaks, not sure, or construction.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 17, 2023
Dear Joan, We truly regret to learn about your disappointing experience at our hotel. Please accept our apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

6/10 Okay

Clarence

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Shower didn't work and there were no utensils in the kitchen
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 30, 2023
Dear Clarence, Thank you for being our guest. It is nice to know you had a pleasant time here, but we are sorry for the issues that you disliked. Our concerned team is working on its improvement. Also, we will instruct our front desk team to mention our dishes policy during the check-in, that they are kept at the front desk to ensure cleanliness and are delivered to the guest's suite as requested. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for the price.
We came to Jacksonville to go to WasabiCon. It was my husband, daughter, and myself. The room was spacious. Had a full size fridge. The only thing was the king size mattress was hard, so it was uncomfortable to sleep on.
Stayed 1 night in Oct 2023

6/10 Okay

Sharon

Stayed 1 night in Oct 2023

2/10 Terrible

Al

Disliked: Cleanliness
Dirty rooms out dated
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 4, 2023
Dear Al, Please accept our apologies for anything other than a completely satisfying stay. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
Managed by very few staff
Stayed 8 nights in Sep 2023
Response from Hotel Management on Sep 25, 2023
Dear Guest, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for any shortcomings caused by your outlined areas. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope your next visit with us will be more enjoyable.Sincerely,Hotel Management