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Reviews of Fairfield Inn & Suites Jacksonville West/Chaffee Point

2.5 out of 5
Fairfield Inn & Suites Jacksonville West/Chaffee Point
561 Chaffee Point Blvd, Jacksonville, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 314 out of 548 reviews" "
Rating 8 - Good. 132 out of 548 reviews" "
Rating 6 - Okay. 58 out of 548 reviews" "
Rating 4 - Poor. 24 out of 548 reviews" "
Rating 2 - Terrible. 20 out of 548 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

S

Traveled with family and small children
Disliked: Amenities
Pool had a ring around it. Lamp in room didn’t work. Room overall felt a bit dark and creepy. However it was a large and spacious room. Said that it could sleep 6 with the sofa bed. Sofa bed was not much larger than a twin size mattress. Luckily there were only 4 of us.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
S, it's regrettable to hear about your concerns with the hotel room and the overall ambiance. We strive to ensure all our guest facilities, including lighting and additional bedding options, meet our guest's needs. It's great to know that the size of the room was satisfactory for your party of four. We continue to work on improvements to ensure future visits are more comfortable. We hope to have another chance to serve you.

2/10 Terrible

Mike

They charged $10.31 for parking. This was a normal hotel paking in front of building. This wasn't disclosed when we booked the room.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Mike, it's unfortunate to hear about your dissatisfaction regarding the parking fees. We understand how essential transparency is during the booking process. We should note, such charges are often included in the information provided during reservation and could vary based on the location. We deeply regret any inconvenience. We appreciate your feedback, as it assists us in enhancing our guest experience.

10/10 Excellent

Matilda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Check in was easy. Property located in a nice quiet area.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Matilda, thank you for sharing your experience at Fairfield Inn & Suites by Marriott Jacksonville West/Chaffee Point. We're pleased to hear that your check-in process was seamless and that you found our location to your liking. We aim to make every stay enjoyable and hope to welcome you back in the future.

10/10 Excellent

John

Liked: Amenities
Very clean Quiet
Stayed 1 night in Mar 2024
Response from Kendra on Mar 4, 2024
Dear John, Thank you for feedback from your recent stay with us. We appreciate our guests letting us know about their experience at our property. We aim to reach above the average standard to ensure that they stay is memorable and comfortable in a great way.We will be happy for you to come visit with us again during your next travels. Sincerely, KENDRA NEALFront Desk ManagerFairfield Inn & Suites Jacksonville Westkendra.neal@marriott.com904-693-4400

6/10 Okay

Philip

Disliked: Cleanliness
The parking here on a full house is ridiculous, I have photos of several individuals taking up 2 spots because they did not want door dents and mirrors knocked off, people were passing parking next door at a different business . The parking spots are very tight all around the building. Do not attempt to go around the building pulling a trailer or car dolly of any size, it is extremely tight bank there and its one way only driving thru the parking lot. My bathroom was ok but the shower is small and dated with someone elses hair stuck to the walls and inside of tub. Tub and shower curtain appear severely stained and dirty. I guess this that "clean" here do not attempt to remove mold. Bed slept fine and the laundry machines were great, more like your high end at home washer and dryer.
Stayed 2 nights in Feb 2024
Response from Fairfield Inn by Marriott on Feb 27, 2024
Dear Philip,Thank you for taking the time to share your thoughts regarding the parking issue on one of our sold out nights. I appreciate you bringing it to our attention. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback.Sincerely, Jasmine Harden

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in Feb 2024
Response from Fairfield Inn by Marriott on Feb 27, 2024
Dear Noah,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jasmine Harden

8/10 Good

Cathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Your colleagues at the front desk were exceptional, helpful, professional, very pleasant. On the other hand, the breakfast was awful. Although it was included in our stay, we had to leave the premises and buy our breakfast elsewhere. The bananas were completely green and inedible as was the honeydew melon. The sausage patties were hockey pucks, dry and hard. The eggs were obviously made from a powder. Just awful.
Stayed 4 nights in Feb 2024
Response from Fairfield Inn by Marriott Jacksonville West on Feb 19, 2024
Dear Cathy Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations while dining in the breakfast room. Your experience of you had with us has been shared with the Restaurant Manager who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve. Sincerely,Jasmine Harden

10/10 Excellent

Fredrick

Liked: Cleanliness, staff & service, property conditions & facilities
staff was very friendly.
Stayed 1 night in Jan 2024
Response from Fairfield by Marriott Jacksonville West on Feb 19, 2024
Dear Fredrick,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jasmine Harden

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fairfield Inn by Marriott Jacksonville West on Feb 19, 2024
Dear Ann,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Jasmine Harden

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
The hotel was clean, and comfortable, located off the highway with restaurants and shopping nearby. The breakfast was hot and good, and there were many choices. It was a good stay.
Stayed 1 night in Dec 2023
Response from Fairfield Inn by Marriott Jacksonville, FL on Feb 24, 2024
Dear Leon,Thank you for taking the time to share your thoughts. I will share your message with the entire hotel team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Jasmine Harden

8/10 Good

Benjamin

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Fairfield Inn by Marriott Jacksonville, Fl on Feb 24, 2024
Dear Benjamin,Thank you for taking the time to share your thoughts. I will share your message with the hotel leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Jasmine Harden

6/10 Okay

Andy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Cherrell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jeannette

Stayed 1 night in Dec 2023

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Dennis

Stayed 1 night in Nov 2023

8/10 Good

timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat clean, nice staff. Although the room did have a musty odor to it.
Stayed 4 nights in Nov 2023

8/10 Good

Jarrod

Traveled with family
Liked: Cleanliness, staff & service, amenities
The team members were excellent and went out of their way to make us feel welcome. The rooms had a few signs of age (missing sink drain plug, loose faucet, etc.), though the overall condition of the living and sleep space was good.
Stayed 1 night in Nov 2023

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for A Family Stay
Very clean rooms. Friendly staff. Great location.
Stayed 1 night in Oct 2023
Response from Team Fairfield on Nov 20, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear you enjoyed your stay with us and hope to see you again in your future travels.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ohio traveler
Spent 1 night here while traveling. Front staff were friendly, and David was especially helpful. Comfortable room and bed. Breakfast selection was good. Quiet room was appreciated.
Stayed 1 night in Oct 2023
Response from Team Fairfield on Nov 7, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear you enjoyed your stay. We hope to see you again in the near future.

10/10 Excellent

Mitchell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and maintained well. I would definitely stay again.
Stayed 1 night in Oct 2023
Response from Team Fairfield on Nov 7, 2023
Thank you for choosing to stay with us during your recent travels though the Jacksonville area. We are glad to hear you enjoyed your stay with us and hope to see you again in the near future.

10/10 Excellent

Kathy

Stayed 3 nights in Sep 2023
Response from Team Fairfield on Oct 4, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear you enjoyed your stay and hope to see you again in the near future.

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Team Fairfield on Oct 4, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear you enjoyed your stay and hope to see you again in the near future.

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Team Fairfield on Sep 29, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear you enjoyed your stay and hope to see you again in the near future.

10/10 Excellent

Lynette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good including the breakfast
Stayed 1 night in Sep 2023
Response from Team Fairfield on Sep 23, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear that you enjoyed your stay and hope to see you again in your future travels to Jacksonville.

8/10 Good

Roberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay!
The place was clean and very nice. Bed super comfy and the room. My only issue is the breakfast… no very good on the food. No taste at all. Even the coffee has a weird after taste. Anyway that’s pretty much it.
Stayed 3 nights in Sep 2023
Response from Team Fairfield on Sep 16, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear you enjoyed your stay. we appreciate all feedback whether it positive or negative to help improve our customer service for a better stay for you.

10/10 Excellent

Camie

Liked: Cleanliness, staff & service, property conditions & facilities
We came in to town to visit family in the area and celebrate our anniversary. Staff was nice, breakfast hit the spot and lobby and room were cold just like we like it. Definitly stay there again.
Stayed 2 nights in Sep 2023
Response from Team Fairfield on Sep 12, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear that you enjoyed your stay and we hope to see you again in the near future.

10/10 Excellent

Linda

Liked: Cleanliness
Very clean and nice room.
Stayed 3 nights in Sep 2023
Response from Team Fairfield on Sep 16, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear that you enjoyed your stay and hope to see you again in the near future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
If you’re traveling and need a room this is an excellent choice.
Stayed 1 night in Aug 2023
Response from Team Fairfield on Sep 1, 2023
Thank you for choosing to stay with us for you recent stay. We are glad to hear that you enjoyed it and hope to see you again in your future travels.

8/10 Good

Rhonda

Traveled with partner
Liked: Amenities
Hotel and room was clean and neat. I thought the hot breakfast items were very Luke warm at 7 am Indoor pool was very warm and relaxing! Overall stay was good.
Stayed 1 night in Aug 2023
Response from Team Fairfield on Aug 24, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear all feedback negative or positive as we strive to provide the best possible experience for our guest. We hope to see you again in the future if your travels bring you back through Jacksonville.

10/10 Excellent

Kim

Stayed 1 night in Aug 2023
Response from Team Fairfield on Aug 23, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear that you enjoyed your stay and hope to see you again in the near future.

10/10 Excellent

Mikayla

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Team Fairfield on Jul 22, 2023
Thank you for choosing to stay with us for your recent visit to Jacksonville. We are happy to hear you enjoyed your stay. We hope to see you again in the near future when your travels bring you back to the Jacksonville area.

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jul 2023
Response from Team Fairfield on Jul 22, 2023
Thank you for choosing to stay with us for your recent visit to Jacksonville. We are happy to hear you enjoyed your stay. We hope to see you again in the near future when your travels bring you back to the Jacksonville area.

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Team Fairfield on Jul 22, 2023
Thank you for choosing to stay with us for your recent visit to Jacksonville. We are happy to hear you enjoyed your stay. We hope to see you again in the near future when your travels bring you back to the Jacksonville area.

10/10 Excellent

Mikayla

Stayed 1 night in Jul 2023
Response from Team Fairfield on Jul 17, 2023
Thank you for choosing to say with us during your recent visit to Jacksonville. We are glad to hear that you enjoyed your stay and hope to see you again in the near future.

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Team Fairfield on Jul 16, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear that you enjoyed your stay and hope to see you again in the near future.

8/10 Good

MEIYING

Liked: Cleanliness, staff & service, property conditions & facilities
The reception was great at the front desk the afternoon i arrived.
Stayed 2 nights in Jul 2023
Response from Team Fairfield on Jul 6, 2023
Thank you for choosing to stay with us for your recent visit to Jacksonville. We are glad to hear you enjoyed you stay and hope to see you again in the near future.

10/10 Excellent

Curtis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the location being outside of the main Jacksonville hectic area, but easy to drive down the the Riverwalk for dinner. The room was quiet and comfortable and the staff was friendly and helpful.
Stayed 1 night in Jun 2023
Response from Team Fairfield on Jul 6, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear that you enjoyed your stay and hope to see you again in the near future.

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Team Fairfield on Jun 30, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear that you enjoyed your stay and hope to see you again in the near future.

10/10 Excellent

Andrew

Stayed 1 night in Jun 2023
Response from Team Fairfield on Jul 6, 2023
Thank you for choosing to stay with us for your recent stay. We are happy to hear that you enjoyed your stay and hope to see you again in the near future.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Team Fairfield on Jul 6, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear you enjoyed your stay and hope to see you again in the near future.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Check in was very fast and friendly. Excellent breakfast on concern is the roof had a little mold coming in the corner of the room.
Stayed 1 night in Jun 2023
Response from Team Fairfield on Jun 30, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear that you enjoyed your stay and we appreciate all feedback concerning the hotel. We hope you to see you again in the near future.

10/10 Excellent

Georgy

Stayed 1 night in Jun 2023
Response from Team Fairfield on Jun 30, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear that you enjoyed your stay and hope to see you again in the near future.

2/10 Terrible

Mark

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Waited 15 minutes to check in and then the desk clerk walked out and quit. Took an hour to check in even though I had mobile check-in through the app. Horrible service. We have a lot of visitors who stay here, going to recommend going somewhere else
Stayed 2 nights in Jun 2023
Response from Lynn Branscome on Jun 14, 2023
Dear Valued Guest,We appreciate hearing your feedback, I would be happy to discuss in person with you and or your company the documented circumstances that were surrounding your check in. We pride ourselves on delivering excellent customer service to all of our valued customers, and the associate you mentioned has always done that and will continue to be a brand ambassador for our property. The leadership team and I have spoke with all front desk associates to ensure they have the correct understanding of policy and procedures regarding interactions with the guests and or the team so as to prevent this type of confusion in the future. I am sorry for any inconvenience, thank you for being a Silver Elite member with our hotel and brand. Bonvoy.

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and facilities but best of all people were fabulous. We were in town for a funeral and will come back for pleasure next time.
Stayed 2 nights in Jun 2023
Response from Team Fairfield on Jun 13, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear that you enjoyed your stay and hope to see you again in the near future.

8/10 Good

SoGone

Stayed 2 nights in Jun 2023
Response from Team Fairfield on Jun 30, 2023
Thank you for choosing to stay with us for your recent stay. We are glad to hear that you enjoyed your stayand hope to see you again in the near future.

8/10 Good

C David

Stayed 1 night in Jun 2023
Response from Team Fairfield on Jun 4, 2023
Thank you for choosing to stay with us for your recent stay. We are happy to hear that you enjoyed your stay with us and hope to see you again in the near future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Team Fairfield on Jun 4, 2023
Thank you for choosing to stay with us for your recent stay. We are Happy to hear that you enjoyed your stay and hope to see you again in the near future.

6/10 Okay

Monica

Liked: Staff & service
Stayed 1 night in May 2023
Response from Team Fairfield on May 29, 2023
Thank you for choosing to stay with us for your recent stay. We love to hear feedback on how your stay was.

2/10 Terrible

Michael

Stayed 1 night in May 2023
Response from Lynn B. on May 10, 2023
Dear Valued Guest,Thank you for taking the time out of your busy day to let us know about your recent stay with us, I apologize as it seems like we have fallen short of your expectations as well as ours. I apologize on behalf of our entire team. We hope to better serve you in the future.