Ratings based on 186 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom b

Bahamas

Posted May 10, 2015
Had to get maintanace to fix one of the beds. The baffle was messed up. The front desk lady did not know how to operate beds. Could only show sign on front desk. Whirpool only had I think 2 jets working.
3 out of 5
by A verified travelerfrom florida

Excellent location

Posted Apr 26, 2015
Booked hotel for location and name, but the beds were horrible. Could not get a decent night's sleep.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom georgia

very convenient to downtown Jacksonville

Posted Apr 22, 2015
Pros: everything.
Cons: lighting in room could be better.
Location: close to great restaurants, baseball field, football stadium, arena. not far from beaches.
front desk help Rose was wonderful. everyone was very friendly down to housekeepers and maintanence staff. breakfast buffet was very good. room was beautiful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel to go to FL Theatre

Posted Apr 5, 2015
Great hotel overall! Convenient to downtown, water taxis, FL Theatre. Hotel staff needs a bit more professionalism training regarding customer relations. Hotel facilities were great! Gym was awesome, pool is a nice hangout for the day, elevators on point. Room was a bit small (2 double beds). The room across the hall was also a double room and was much larger than the one we were in. Housekeeping was very nice and helpful! I would recommend this hotel to friends & family. Appreciated the pool restroom for women and all the amenities....oh the breakfast waiter (guy) so very nice with anything. Free coffee all day and night downstairs. Warm cookies were served at happy hour! So good!! Thank you Hilton
4 out of 5
Recommended
for Everyone
by A verified travelerfrom D.C.

Nice hotel

Posted Apr 4, 2015
the hotel was very nice the staff were nice as well they went out of their way to make you feel comfortable it was just the other hotel guests they were too noisy
5 out of 5
Recommended
for Everyone
by A verified traveler

Home away from home

Posted Apr 4, 2015
We attended a wedding and stayed at the Hilton Garden. our wedding was at 4:00 pm and although check in time was at 3:00 pm the staff bent over backwards to get us in our room by 12:00 pm so as to have plenty of time to get ready for the wedding. staff was great with everything and the prices were very affordable. I would highly recommend this hotel to anyone staying in the Jacksonville area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Winter Haven, Fl

Nice room & Facilties

Posted Mar 30, 2015
Real comfort, clean & wonderful staff. Shopped for antiques
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Friedrichshafen

Posted Mar 14, 2015
Gut geführtes Hotel. Die Gäste sind leider nicht alle von höchater Qualität, deshalb muß das Hotel auch die Sitzflächen austauschen. Da sind die aber dran. Das sieht man. Wir haben uns hier wohlgefühlt. Essen würden wir hier dennoch nicht, da der Frühstückskoch mit der Hand am Frühstücksmülleimer lehnte. War mit eines der besten Hotels bei den 30 in den USA in den letzen Wochen. Wir sind sehr kritisch. Würde ich bedenkenlos empfehlen. Mehr Sauberkeit gibt es in den USA nicht.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Mar 2, 2015
Pros: Great staff. Helpful and friendly.
We were able to check in at 9:30 am where normal check in is 3:00 pm.
2 out of 5
by A verified travelerfrom Florida

Nice hotel until you enter the room.

Posted Mar 1, 2015
The carpet was disgusting. The sheets has an unpleasant smell. There were crumbs on the desk and a water ring I had to clean off of the table. I travel a lot but I never usually stay at the Hilton and I'm likely not to again.