Ratings based on 253 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel staff

Posted Dec 16, 2014
clean and easy to access but the staff made the differnece. great folks at the front desk that truly cared if our needs were being met
5 out of 5
Recommended
for Overnight Stay Before Destination
by Foxglovesbearfrom Uk

Great location for Saw Grass

Posted Sep 16, 2014 on Hotels.com
Have stayed here before, and had another good stay this time around. The reception staff are very warm and welcoming, and the food in the Irish Bar Mulligans is good and reasonably priced. Location for anyone golfing at Sawgrass is brilliant, just 2 minutes away from the course, so very convenient. Would highly recommend!
Comment from Hotel Management
Nov 22, 2014 by Carol, Hotel Management
Dear Foxglovesbear, Your stated loyalty to our hotel is genuinely appreciated. Thank you very much for sharing your 5-star opinion of our staff, restaurant and location on Hotels.com. A high recommendation from a returning guest is especially valuable. We look forward to serving you again.
4 out of 5
Recommended
for Personal Event
by Tracyfrom Palm City

Posted Aug 31, 2014 on Hotels.com
Great hotel and restaurant/bar.Breakfast was great.
Comment from Hotel Management
Nov 8, 2014 by Carol, Hotel Management
Dear Tracy, thank you very much for the 4 stars and your kind comments.
4 out of 5
Recommended
for Shopping
by Fábio Leitefrom Brasil

Um bom Hotel

Posted Aug 27, 2014 on Hotels.com
Um bom hotel, organizado e limpo. Excelente atendimento por parte dos funcionários. O hotel em si está um pouco abaixo do nível Hilton de ser. Apesar de muito confortável, apresenta uma estrutura simples e sem muitas opções. O restaurante (pub) que atende o hotel possui um cardápio limitado de refeições, onde na verdade todos são sandwiches (lanches). O café é caro pelo oferecido, já que é adquirido a parte. Na realidade, um hotel caro para o que oferece, o que não desmerece o hotel em sim. Recomendo.
Comment from Hotel Management
Nov 8, 2014 by Carol, Hotel Management
Dear Fabio, thank you for your "Um bom hotel" review, particularly for your willingness to recommend us to other travelers. We are pleased that you enjoyed a "comfortable" stay with us.
5 out of 5
Recommended
by Gregfrom Memphis

Great location

Posted Aug 26, 2014 on Hotels.com
Room was nice and clean. Good restaurant and near lot of activities.
Comment from Hotel Management
Nov 8, 2014 by Carol, Hotel Management
Dear Greg, thanks for the 5 stars and your succinct but flattering and informative review. We hope to see you again in Ponte Vedra Beach.
4 out of 5
Recommended
for Golf
by A verified traveler

Posted Aug 25, 2014 on Hotels.com
Comment from Hotel Management
Nov 1, 2014 by Carol, Hotel Management
Thanks for the 4-star rating.
Comment from Hotel Management
Nov 1, 2014 by Carol, Hotel Management
Thank you for your 4-star review.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2014
Very nice a friendly staff. Not to far for jax beach. Great quite area.
Comment from Hotel Management
Aug 26, 2014 by Carol, Hotel Management
Thank you for your 4-star review and complimentary comments. We hope you'll visit us again.
3 out of 5
Recommended
by Seasoned Travelerfrom Los Angeles

Not bad, not great

Posted Aug 19, 2014 on Hotels.com
My stay was a very short one. I don't have terrible things to say about the Hilton Garden Inn, but don't have great things to say either. I will say that the people were incredibly friendly. I was very kindly greeted every time I passed through the doors. It was pretty convenient....not a lot of food options, but there is a Publix that is in the plaza.....so you can always pick up some light groceries. The one thing I did not particular enjoy was the odd smell of the room and bathroom. The water had a sulfuric quality to it....made it very hard to take showers and actually feel clean. Not sure if that is general water quality in the area.....golf course nearby is a plus....unfortunately I'm not a golfer.
Comment from Hotel Management
Nov 1, 2014 by Carol, Hotel Management
Dear Seasoned Traveler, thank you very much for taking the time to review your stay with us. We are very pleased that you found everyone to be "incredibly friendly" and that you enjoyed the hotel's convenient location. Unfortunately 'southern' water does take some getting used to, but rest assured it is clean water. We hope that if your travels find you in our area again, you'll let us "kindly" greet you again.
5 out of 5
Recommended
for Business Travelers
by Denisefrom Gainesville

Outstanding

Posted Aug 19, 2014 on Hotels.com
My family and I really enjoyed our stay in this hotel. From the time we entered we were greeted by a friendly and professional staff member. The room was clean and no fixtures were broken. The location is great because it's not far from the beaches. Thumbs up!
Comment from Hotel Management
Nov 1, 2014 by Carol, Hotel Management
Dear Denise, Words cannot express how pleased the team is to read your warm and complimentary comments. Thumbs up to you too!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando, FL

Nice Hotel Close to TCP Sawgrass

Posted Aug 13, 2014
Pros: Friendly Staff, close to other amenities.
Cons: Maintenance of the room.
Location: Right next to the TPC Sawgrass and the Sawgrass Resort.dw
This was a nice property--about what you expect from a Hilton Garden. I use Hilton Garden properties frequently, and now I am accustomed to the breakfast that is normally provided. At this property there is a Irish Pub connected with property and you will need to buy your breakfast. The cost is $9/person for the continental breakfast bar, and $11/person for the full grill. If this was mention when I made the reservation, I must have missed it. So keep this in mind when you consider the cost. The staff here were great, always pleasant and never missed the opportunity to ask how your stay was going. The issues I had were: the inside of the window were not cleaned and had 'hand prints' and 'head print' on them. One of my pet peeves! Also the shower head was not functioning properly--and I hate it when my morning shower is a hassle. Also you could tell that someone had rip off the towel rack of the wall and there no place to hang hand towels--so you had to put them on the already small vanity. I mentioned these things at check-out and they gave me some HH points.
Comment from Hotel Management
Aug 15, 2014 by Carol, Hotel Management
Dear dw, Thank you for taking the time to review us on Expedia. We are pleased that the staff was friendly and accommodating. Also, we appreciate your feedback about the maintenance items you found in your room. Thank you for your loyalty to the Hilton brand; we hope to see you again.