Ratings based on 159 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2014
Very convenient for our cruise and to grab dinner or last minute items. Hotel is located just down the road from cruise terminal and 10 minutes to restaurants and shopping. Staff was very nice. In our suite room one of the beds were broken (angled), we did not have a closet to hang close for the next day and no ironing board in the room. The sofa was very stained.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 24, 2014
Very nice hotel everything was clean and the breakfast was great and refreshing
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with easy access to the city!

Posted Dec 24, 2014
The hotel was fantastic. It's right off the highway, but you cannot hear any of the highway noise. The cleaning staff came by too early in the morning for us to be ready for our room to be cleaned. The hot breakfast was a plus every morning and the staff was very friendly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Virrginia

Good location

Posted Dec 23, 2014
Pros: Location and breakfast options
Cons: Carpet and inside room upgrades
Location: Not sure
Stopped late and left early AM. Staff very friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with very good service

Posted Dec 18, 2014
Pros: Friendliness of the staff.
Cons: Cleanliness of the rooms
Location: There is a Wendy's nearby.
Staff was very helpful and friendly. Especially Shannon. Some more attention could be paid to the cleanliness of the rooms e.g. vacuuming in the corners and removing dust from surfaces. Bed mattresses where a bit too soft. Overall however a good hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2014
Pros: Close to the port
Cons: Offer a shuttle from the airport - even a minimal charge would be nice
Was only there overnight, but all was well. Disappointed they wouldn't allow a 30 minute extension on the check out time since the ship wouldn't let us board until an hour after they made us check out
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hilliard, OH

Close to where our cruise port.

Posted Dec 17, 2014
Was not expecting such a beautiful place, but was very pleased with everything there. The pictures on computer really shows how it looks. Room was like being in a four star hotel.
1 out of 5
by A verified travelerfrom Chico, CA

Our worst hotel check-in experience ever

Posted Dec 11, 2014
We get to the hotel at about 6pm and the lobby is curiously full of 10-20 people sitting around on the couches. There is one girl behind the desk and a line of people checking in. We hear her tell the people in front of us that they will have to wait to get a key to their room because she has to physically go upstairs and find out which rooms have been cleaned and are available for check-in. The maids aren't telling her anything, so she has to go see for herself (this is at 6pm!). We, the others waiting in the lobby and the ones coming after us are all in the same situation. Mostly checked in but waiting for a key to a room. Meanwhile she is "checking in" more people in line, answering lots of phones calls in between, and still not going up to check on which rooms are available. After about a half hour, she finally breaks away to check on the rooms and comes back. No one else seems to be around to help her. No second desk person, no head of maids, no hotel manager. It took an hour for us to finally get our key. One woman wanted to complain to the manager and was told that he would be in in the morning. Never have I seen such an example of a poorly managed hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for cruise travelers

Posted Dec 7, 2014
Pros: Convenience,friendliness of staff, breakfast
Cons: No
I stayed here with my parents before departing on a cruise from the nearby port. The hotel has an excellent breakfast and the staff is very welcoming and accomadating. We had a pleasant stay and will stay here again if we cruise out of Jacksonville.
3 out of 5
by A verified traveler

Extremely long check in

Posted Dec 4, 2014
Pros: Nice room, comfy bed
Cons: HOUSEKEEPING HAVING RESERVED ROOMS READY FOR THE GUEST!
My husband and I had a reservation but when we got to the motel, we had to sit in the lobby 2 hours waiting for the room to get cleaned. We arrived at 5:00pm so it's not like we arrived early. We were not the only ones....the lobby was full....every one booked on the 2nd floor had to wait. Unacceptable. Management was not very apologetic....