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Reviews of Holiday Inn Express & Suites Jacksonville-Mayport/Beach, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Jacksonville-Mayport/Beach, an IHG Hotel
2040 Mayport Road, Atlantic Beach, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 508 out of 983 reviews" "
Rating 8 - Good. 313 out of 983 reviews" "
Rating 6 - Okay. 97 out of 983 reviews" "
Rating 4 - Poor. 41 out of 983 reviews" "
Rating 2 - Terrible. 24 out of 983 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ANIBAL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very courteous and helpful
Stayed 2 nights in Apr 2024

2/10 Terrible

Joseph

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a room, only to show up to none available. Still charged me and won't refund my money telling me that I no showed. Basically called me I liar. Total fraud. Will not do business with Expedia or Holiday Inn again.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Stayed 1 night in Mar 2024

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Linda

Stayed 1 night in Mar 2024

8/10 Good

gregory

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024

8/10 Good

Waquisha

Stayed 3 nights in Feb 2024

10/10 Excellent

Ray

Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Larry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paul at the front desk was very helpful and breakfast was great
Stayed 1 night in Jan 2024

10/10 Excellent

Willie

4/10 Poor

Tracy

Business traveler
Liked: Cleanliness, property conditions & facilities
Disappointed
We were on the 2nd floor. The room above us partied from around 8pm until after 1am. After numerous calls to the front desk with no resolution we called IHG and they were able to make the front desk staff handle the situation. The breakfast is horrible as usual. This will most likely be our last stay at this hotel.
Stayed 2 nights in Jan 2024

6/10 Okay

Dustin

Traveled with partner
Liked: Cleanliness
To me the front desk lady that night was so dry and unwelcoming. I’m half Asian and come from a respectable family and I was treating her nice and couldn’t get anything nice from her. My wife though she had no problem with her but I just saw her as u welcoming from the beginning I didn’t want her help with anything.
Stayed 1 night in Dec 2023

6/10 Okay

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Janet

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome very accommodating
Stayed 5 nights in Dec 2023

4/10 Poor

daniel

Traveled with group
Disliked: Room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, fast check-in
Stayed 1 night in Dec 2023

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to everything. Easy access to food, shopping and Frank Hanna Park.
Stayed 2 nights in Nov 2023

6/10 Okay

Roger

Stayed 1 night in Nov 2023

10/10 Excellent

wilma

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Mamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

howard

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff. Very good breakfast!
Stayed 2 nights in Nov 2023

8/10 Good

Beth

Traveled with partner
Great little hotel for a brief stay. Excellent staff! Very basic amenities.
Stayed 1 night in Nov 2023

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for a wedding
Stayed 1 night in Nov 2023

2/10 Terrible

Lillian

Stayed 2 nights in Oct 2023

10/10 Excellent

Jenny

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gabriel, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room , friendly service , good free hot breakfast , nice jetted tub
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location for accessing Mayport Navy Base. In addition, Atlantic Beach is only 2 miles away making this a good option from a value perspective.
Stayed 2 nights in Oct 2023

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in this hotel location several times, I’ve never been disappointed. I would definitely stay again!
Stayed 2 nights in Oct 2023

8/10 Good

Rei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Oct 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here visiting my son in the Navy. Very convenient, as it is close to the base, stores and eateries. I will stay here on future trips.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities
Very nice place to stay in this area.
Stayed 1 night in Oct 2023

8/10 Good

James, Ft Walton Bch

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff & very clean
Stayed 3 nights in Sep 2023

10/10 Excellent

Paula

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and in good condition. The breakfast options were not real good. Egg white veggie omelet or questionable scrambled eggs and ran out of coffee.
Stayed 1 night in Oct 2023

10/10 Excellent

Joe

Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and has hot breakfast. Nice staff
Stayed 1 night in Sep 2023

6/10 Okay

Deana

Traveled with family
Liked: Staff & service, property conditions & facilities
It was very noisy and Breakfast was stale & cold at 9am
Stayed 3 nights in Sep 2023

10/10 Excellent

melinda

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOT JACKED IN JAX
I GAVE IT A POOR RATING BECAUSE THE DAY I WAS TO ARRIVE I RECIEVED A CALL FROM HOLIDAY INN EXPRESS STATING THERE WAS A GLITCH IN MY RESERVATIONS AND THEY DID NOT HAVE AVAILABILITY AT THEIR HOTEL AND WOULD TRANSFER MY LOCATION TO THEIR SISTER PROPERTY ACROSS THE STREET, CANDLEWOOD SUITES. IT SEEMS FUNNY THAT IT TOOK THEM UNTIL THE DAY OF CHECKIN TO DISCOVER THIS. I MADE MY RESERVATIONS ALMOST A MONTH IN ADVANCE. CANDLEWOOD SUITES WAS OKAY. IT WAS CLEAN AND THE STAFF WAS FRIENDLY AND HELPFUL, BUT I PAID FOR A FULL SERVICE HOTEL.
Stayed 1 night in Sep 2023

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was fantastic!! Supremely clean and comfortable. The staff was friendly and helpful. We enjoyed swimming in the pool and the breakfast in the morning. The elevator got stuck but the staff was on it and quickly resolved the issue. We would definitely stay here again!
Stayed 1 night in Sep 2023

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Sheretha

Stayed 1 night in Sep 2023

10/10 Excellent

Randall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Choice
We always pick this hotel because we know our stay will always meet our expectations. Pablo prepares great selections for the breakfast bar.
Stayed 1 night in Sep 2023

8/10 Good

Carolyn

Liked: Property conditions & facilities
The air conditioning was an interesting smell but it worked. The rooms were clean and staff was friendly.
Stayed 3 nights in Aug 2023

10/10 Excellent

Ruth, Gulfport

Traveled with partner
Liked: Amenities
Great property. Breakfast included healthy choices such as egg white omelets and turkey sausage as well as the usual ones. Fruit, juices, cereals, oatmeal, pancakes and cinnamon buns. Our room was serviced ever day including changing our towels, making bed and emptying trash - didn’t need to ask or schedule ahead of time. Was quite impressed and would return to the hotel again.
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast
Breakfast started early on weekdays (5:30am). I liked.
Stayed 4 nights in Aug 2023

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

8/10 Good

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and clean
Nice hotel clean and quite. Staff attentive and very helpful.
Stayed 2 nights in Aug 2023