Ratings based on 215 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 17, 2015 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Davidfrom Casselberry

Tony makes the hotel better

Posted Jan 16, 2015 on Hotels.com
Tony the front desk man was exceptional he remembered us from our last visit and had everything taken care of. As always when you find someone this good you want to stay again. If he ever leaves I would find a new hotel closer to my business but as long as tony is there we will continue staying there.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tennessee

Would recommend!

Posted Jan 4, 2015
Cons: Bar hours
Location: Shopping with restaurants and sports bars within 1/2 mile.
Overall wonderful stay. The bar had odd hours, but the bartender made up for that with being a gracious host.
Comment from Hotel Management
Jan 7, 2015 by Tracie, Hotel Management
Dear Randy, Thank you for taking time to share your experience while at our Holiday Inn Jacksonville, and Congratulations on the win!!! We are so happy that you enjoyed your stay and we will definitely take your suggestion about the bar to our Food and Beverage Manager. We are glad Eric was able to make up for the hours.
5 out of 5
Recommended
for Families
by Williamfrom Fairfax

Very pleased

Posted Jan 4, 2015 on Hotels.com
Good location and nice new hotel
Comment from Hotel Management
Mar 14, 2015 by Tracie, Hotel Management
Dear William, Thank you for sharing your experience at our Holiday Inn Jacksonville. Our hotel is centrally located to most areas. We hope you will stay with us again when you are in our area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 2, 2015
Awesome !!! Very nice hotel... The staff were very friendly and went the extra mile helping us check-in a little early...
Comment from Hotel Management
Jan 7, 2015 by Tracie, Hotel Management
Thank you for your glowing comments about our Holiday Inn Jacksonville. We are so happy that you enjoyed your stay.
5 out of 5
Recommended
for Couples
by Robertfrom The Villages, FL

Great hotel on south side of Jacksonville

Posted Dec 31, 2014 on Hotels.com
Although hotel is several years old, it presents as a new facility. The hotel is convenient to 295, stores and restaurants. I would definitely stay at this hotel again.
Comment from Hotel Management
Mar 14, 2015 by Tracie, Hotel Management
Dear Robert, Thank you so much for the wonderful comments about our Holiday Inn Jacksonville. We are so glad that you enjoyed your stay and hope that you will stay with us again when you are in our area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London, England

Nice, new, clean hotel with excellent staff

Posted Dec 21, 2014
Pros: Everything
One of the most comfortable beds I've ever slept in. Unfortunately only had two nights in my own schedule, as u would have happily stayed a week! Friendly helpful staff, as well. Will definitely stay there again when I visit my sister. Just please note - Google maps has location.
Comment from Hotel Management
Jan 8, 2015 by Tracie, Hotel Management
Dear Linda, Thank you so much for sharing your experience. We are so pleased that you enjoyed your stay. We hope you will visit again soon.
2 out of 5
by A verified travelerfrom Tallahassee

Nice in the picture....

Posted Dec 17, 2014
Pros: Newer
Cons: staff attention to major detail, cleanliness from house keeping
Location: town center....major highway.
Bathroom still had hair in it from the last guest. The shower backed up to the point I was ankle deep....after reporting the problem to the front desk, they only said thanks. It was not fixed for my next morning shower so I left and found another hotel. THE ONLY REASON THIS HOTEL IS SHOWING GOOD REVIEWS IT DUE TO IT BEING ABOUT 4YRS OLD. Owners do not take care of it....break fast was typical blaaaa. I hate Holiday inns....I wont stay at one again.
Comment from Hotel Management
Jan 7, 2015 by Tracie, Hotel Management
Dear RJ, Thank you for taking the time to share your experience while visiting our hotel. I apologize that your room was not up to our high standards. We pride ourselves on cleanliness and great service and I am so sorry that we did not deliver this during your stay. I sincerely hope you will give us another chance so that we can show you that your stay was the exception and not the rule.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Great all around

Posted Dec 12, 2014 on Hotels.com
Great all around. Internet a little slow in the room but other than that, hotel was great!
Comment from Hotel Management
Feb 21, 2015 by Tracie, Hotel Management
Thank you for your comments about your stay at our Holiday Inn. We appreciate you choosing our hotel and look forward to seeing you again when you are in our area.
5 out of 5
Recommended
for Couples
by Christinefrom Panama City, FL

Very happy with stay!

Posted Dec 11, 2014 on Hotels.com
We only stayed there a few hours as we didn't arrive until 11pm and had to be at the Mayo Clinic at 6am the next day. However as they have a later checkout time than we are used to (12:30!) we were able to come back during a break at the hospital for our free, made-to-order breakfast and it was well worth it! The breakfast staff was a little overwhelmed while we were there but as long as you don't mind getting your own coffee and such it's just fine. The check-in/out staff was very friendly and helpful (Thank you Antonio!) and hotel was very clean. Will definitely stay again!
Comment from Hotel Management
Feb 21, 2015 by Tracie, Hotel Management
Thank you for taking time to share your experience while at our Holiday Inn Jacksonville.. We are so pleased that you enjoyed your stay and hope you will continue to stay with us while in the area.