Ratings based on 486 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville

Right on the river

Posted Jul 21, 2014
Pros: Roomy, location, staff pleasant
Cons: Restaurants a little pricey and free in room Internet is not included
Location: Very close to sports venues
Nice comfortable hotel, some furniture a bit dated, still a nice stay
3 out of 5
Recommended
for Everyone
by A verified traveler

Event on site

Posted Jul 6, 2014
Nice, older...floor in room was filthy. Nice location.
Comment from Hotel Management
Jul 18, 2014 by Kristy, Hotel Management
Thank you for staying at Hyatt Regency Jacksonville Riverfront. We appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Okay hotel on the riverfront

Posted Jul 3, 2014
Location: **DO NOT** go to Jacksonville Landing. It's a skeleton of a mall with a few cheap shops and a sketchy crowd. Go to the beach instead.
The first day was a little rocky. The room wasn't clean and we kept finding long black hairs in the sink, bath towels and in the shower. But as soon as I told the hotel staff they had the room cleaned immediately and we never found another stray hair. After that the trip was great. The hotel staff was nice and very friendly.
Comment from Hotel Management
Jul 18, 2014 by Kristy, Hotel Management
Thank you for sharing your experience at Hyatt Regency Jacksonville Riverfront. We are sorry for the inconvenience you received; however we are glad to see our staff was able to turn it around. Thank you for your business.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and a short walk to Ever Bank stadium.

Posted Jun 18, 2014
We will definitely stay here again. Great staff, room, view and a short walk to Ever Bank Stadium. Extremely clean.
Comment from Hotel Management
Jun 30, 2014 by Kristy, Hotel Management
Thank you for staying at Hyatt Regency Jacksonville Riverfront. We are so pleased you enjoyed all aspects of our hotel. We appreciate your business.
4 out of 5
Recommended
for Everyone
by chuck from deptford, nj

If you're gonna stay in JAX, stay here.

Posted Jun 17, 2014
We visited during the Florida Country Festival. So, the hotel was close to capacity. The staff handled the volume with ease and made our stay seem more convienient than most all-inclusives. If you're on a budget, I'd recommend going outside of the hotel for food and drinks. It was pretty steep. Other than that, I thought it was a great experience in Jacksonville.
Comment from Hotel Management
Jun 30, 2014 by Kristy, Hotel Management
Thank you for sharing your positive comments regarding your stay at Hyatt Regency Jacksonville over Country Superfest. We are so pleased you enjoyed your overall experience; especially our wonderful amenities. We appreciate your business .
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 17, 2014
VERY busy hotel on the weekend we stayed. Staff handled it well!
Comment from Hotel Management
Jul 18, 2014 by Kristy, Hotel Management
Thank you for staying at Hyatt Regency Jacksonville Riverfront. We appreciate your business.
4 out of 5
Recommended
for Everyone
by Fei from FL

Beautiful hotel. Staff was just OK.

Posted Jun 9, 2014
Property was great and room was comfortable and clean. Staff seemed a bit overwhelmed with the crowd (was a busy weekend). Information desk did not know area very well and gave wrong information about an event in town as well as gave wrong location for Memorial Park.
Comment from Hotel Management
Jul 18, 2014 by Kristy, Hotel Management
Thank you for staying at Hyatt Regency Jacksonville Riverfront. We are pleased you enjoyed our beautiful hotel. We appreciate your feedback and will address in the appropriate areas. Thank you again for the business.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant stay

Posted May 30, 2014
Cons: safes & small refrigerators in the room
Impressed with the ease of checking in/out of hotel, very pleasant hotel staff, excellent restaurants/food on site.
Comment from Hotel Management
Jul 18, 2014 by Kristy, Hotel Management
Thank you for sharing your experience at Hyatt Regency Jacksonville Riverfront. We appreciate your positive comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from s

Great walking distance to landing

Posted May 27, 2014
Breakfast was fantastic Sports bar has best turkey burger Customer service is wonderful from the moment you enter Gift shop is pricey View is fabulous Rooms are very comfy I would return without hesitation Staff quick to meet request Room service excellent also
Comment from Hotel Management
Jul 18, 2014 by Kristy, Hotel Management
Thank you for sharing all of your wonderful comments regarding Hyatt Regency Jacksonville Riverfront. We are so pleased you enjoyed all aspects of our hotel.
4 out of 5
Recommended
for Everyone
by Andy from Miami

Good downtown location with easy reach to freeway

Posted May 16, 2014
Pros: Location near the River
Cons: nothing
Location: Close to The Jacksonville Landing
All as you would expect. Clean hotel with good facilities
Comment from Hotel Management
Jul 18, 2014 by Kristy, Hotel Management
Thank you for staying at Hyatt Regency Jacksonville Riverfront. We are pleased you enjoyed our overall hotel and outlets.