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Reviews of Motel 6 Jacksonville, FL - Orange Park

2 out of 5
Motel 6 Jacksonville, FL - Orange Park
6107 Youngerman Circle, Jacksonville, FL

Reviews

6.0
Rating 10 - Excellent. 212 out of 1001 reviews" "
Rating 8 - Good. 213 out of 1001 reviews" "
Rating 6 - Okay. 152 out of 1001 reviews" "
Rating 4 - Poor. 129 out of 1001 reviews" "
Rating 2 - Terrible. 295 out of 1001 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Chad

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
1st room they gave me didn’t have sheets or pillows. So they gave me a different room. That room only had one thin sheet, tv didn’t work, bathroom light didn’t work, my feet were dirtier when I got out shower, roach crawled across floor a few times, shelf was on floor next to bed because it was torn off wall and drug dealers were in parking lot. Worst hotel experience in 19 years of working on the road
Stayed 1 night in Apr 2024
Response from Lanisa on Apr 14, 2024
We apologize for any inconvenience you experienced at our property. We will get with our housekeeping department to ensure this will not happen again.

10/10 Excellent

Stacy

Traveled with family
Liked: Staff & service, amenities
My stay at Motel 6 has been GREAT! Im getting excited because the staff is cleaning the pool . It will be opening soon
Stayed 7 nights in Apr 2024
Response from LaNisa on Apr 11, 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

6/10 Okay

Sandy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was booked through Expedia. The area, staff and room was convenient. I did have to leave two weeks before my depart date, and unfortunately they do not honor refunds.
Stayed 28 nights in Mar 2024
Response from LaNisa on Apr 2, 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How close to a Shopping Center with a Publix, Dollar Tree 🌳, TJ Maxx, etc. That's so convenient and easy 😀. The Management and staff here ARE WONDERFUL!!! Always a pleasure..
Stayed 4 nights in Mar 2024
Response from LaNisa on Mar 29, 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at 10pm after making a reservation 20 minutes earlier, we were met with a sign that said, "Sold out. Contact whom you book with for refund if you have reservation. No staff appeared to be at the property. The night bell had no effect. We had to find another place to stay.
Stayed 2 nights in Mar 2024
Response from LaNisa on Mar 22, 2024
Dear Kimberly, We apologies for any inconvenience you may have experience at our property. We could not express enough how sorry we are for your experience. This not a repersentation of Motel 6 Orange park. We ask that you would give us a chance to make this right.

4/10 Poor

Matthew

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a ghetto dive motel
Stayed 1 night in Mar 2024
Response from LaNisa on Mar 21, 2024
The Management and Staff thank you for your Review.We are sorry you did not have a “GREAT” Stay with us as we try to give our guests a “GREAT” Stay every time.Thanks for letting us know about your stay as its thru our Reviews that helps us do better

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff here at Motel 6.
Stayed 2 nights in Feb 2024
Response from Nancy Y. on Mar 19, 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

8/10 Good

Stacy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from LaNisa on Mar 21, 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

4/10 Poor

Scherrie

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Reserve a room with double beds had only a towel and wash cloth call front desk was told only manager have the key for linen so waited till the next morning called front desk manger was there but she left already waited for linen till noon when the house keepers come in at 9 or 10 there’s no phone in room to call front desk used cellphone
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Scherrie,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
I could not check in
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Sarah,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Mac

Disliked: Cleanliness, staff & service
Floors dirty no toilet paper was beign kicked out since 9 am
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Mac,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
👎
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi James,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Katie

Disliked: Cleanliness, property conditions & facilities
Roaches
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Katie,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

10/10 Excellent

Kimberly

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service
Property is old and has flaws but the price and customer service makes it all worth it! The GM is the best and made sure my stay with my children was safe and made sure our room was close to the office. The housekeeper Angie is so friendly and on her job! Definitely would be my first choice of budget stays!
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Kimberly,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Stacy

Stayed 1 night in Feb 2024
Response from LaNisa on Mar 21, 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

8/10 Good

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice that this hotel is very close to many restaurants and shopping stores like T.J. Maxx.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi StacyThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Homeless people everywhere, people walking around at 4am looking for trouble.....
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi William,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

10/10 Excellent

Stacy

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and Friendly staff 👍. Quick with any kind of service needed such as getting new towels and any questions I may have. Thank 😊 You
Stayed 7 nights in Jan 2024
Response from Brand Experience Team on Feb 14, 2024
Hi StacyWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

2/10 Terrible

tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is rude and the area is trashed
Stayed 4 nights in Jan 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Tyler,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

10/10 Excellent

Motiree

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful. Helps no matter what the problem is. Donna is a great manager. And Kandy is a terrific assistant manager
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi Motiree,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Robert, DOVER

Liked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got my full refund thankfully. Everything was disgusting. Roaches everywhere, bodily secretions on everything, doors that don't lock, crackheads around.
Stayed 11 nights in Dec 2023
Response from Nancy Y. on Jan 17, 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Kay

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is amazing and work with you to make sure you're satisfied.
Response from LaNisa on Mar 21, 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

6/10 Okay

Hannah

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Kay

Stayed 3 nights in Dec 2023

4/10 Poor

Leslie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No no no
I WOULD ADVICE YOU TO STOP OFFERING THIS PLACE ON THE APP THERE WERE DRUG DESLS I HAD TO CHANGE ROOMS 3 times and the room I ended up in was invested by roaches noseems and wasn’t even clean I had people outside my room at all hours of the night I was asked by staff if I had weed and pain pills some guy asked me about crack and finally my next door neighbor was knocking on my door trying to find out if I smoked crack or if he could come in and smoke the drug deals were all the time but Maria was a great front desk person and the security guard was very kind the only two people were very nice
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Jan 3, 2024
Hi Rachel, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J.#Team6

2/10 Terrible

Truc Mai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This motel was the worst motel that I have stayed. There were no trash bags, no bath towels in the room. The refrigerator didn’t work, broken remote control to turn the TV on. The bedsheets were stained, smells. The motel was broke down badly. No living/staying condition. The bathroom was supper dirty, stained, smells horrible. I couldn’t use the bathtub due to hairy and dirty stained on the shower curtain. Do not reserve this motel. There was no Number that I can rate this motel.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 3, 2024
Hi Truc, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

6/10 Okay

John

Disliked: Amenities
You get what you pay for..not a great place but I didn't have any bad issues..room was clean and the wifi workec
Stayed 1 night in Dec 2023
Response from LaNisa on Mar 21, 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

2/10 Terrible

Nilton

Disliked: Cleanliness, staff & service, property conditions & facilities
Me diero. 2 veces cuartos que estavan ocupado por otras personas. Ariesgando mi persona
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Nilton, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

Angela

Traveled with family
Liked: Room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Josue

Disliked: Amenities
The shower of the room wasn’t working the keys to open the door wasn’t working and the staff was rod
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Josue, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

6/10 Okay

Michelle

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Michelle

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When i entered the room it smelled strong like a cat litter amonia smell. I sprayed a car spray i had. I seen and had to kill roaches in the bathroom and walls. Bed sheets were dirty. Ladybat check in was nice but there was police 2 cars outside for about 2 hours responding to to issues at the hotel so i couldn't even really get assistance she had her hands full with the police.... also i saw a needle in the wall by the tubes i have a picture truly alarming
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 12, 2023
Hi Michelle,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Maz K.#Team6

8/10 Good

Nilton

Stayed 1 night in Nov 2023

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1st non-smoking room smelled like smoke. Got key to second room and it didn't work had to go back down to office and they reprogrammed it. Spilled a little water from my small cooler on the floor and cleaned it up with paper towel and it was black from filth from the floor, very doubtful they bother to mop the floors. Later after dark found little roaches all around the shower. Not much available to keep baggage off the floors. This place is NOT worth the savings.
Stayed 1 night in Nov 2023
Response from D. Smith on Nov 24, 2023
Dear John,I am so sorry that your stay did not go as planned. Please know that we value your feedback and we appreciate you taking the time to let us know where we can improve. We hope that you will give us an opportunity to leave a better impression in the future.

2/10 Terrible

Lisa

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like anything about my stay
Stayed 1 night in Nov 2023
Response from D. Smith on Nov 24, 2023
Dear Lisa, We are so sorry that your stay with us was not what you expected. We truly appreciate your business and value your feedback.

4/10 Poor

Sylvain

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from D. Smith on Nov 24, 2023
Greetungs Sylvain,We are so sorry that your stay fell short of your expectations. We value your feedback and hope that you will give us the opportunity to leave a better impression.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Motel 6?! .... Motel 666!!!!
Short and Sweet. Roaches, allowed 1towel & washcloth per room, No Blanket..only a Sheet on bed...Blankets no longer provided, No ice on property, backed up Sinks, Tubs & Toilets, Feces on Toilet, A/C water leaks from our room.."and apparently neighbors as well...had severe puddles of water under our A/C and along wall/floor corner from neighboring room, floors FILTHY, VERY VERY rude staff at front desk...housekeepers helpful, considerate and friendly.. they should be at front to welcome guests and assist with stays.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Traveler,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff reasonable prices
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Angela,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith#Team6

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was great. Very nice and respectful.
Stayed 5 nights in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Sheena,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

6/10 Okay

Kimberly

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from D. Smith on Nov 24, 2023
Hello Kimberly, We appreciate you taking the time to provide a rating for us. We hope that you will give us an opportunity to provide an even better experience next time. We thank you for being a valued guest and we hope to see you again soon.

2/10 Terrible

Jeraldnic

Disliked: Cleanliness, staff & service, property conditions & facilities
Hate the place
Response from Nancy Y. on Nov 8, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Okay

Jacob

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff was great and very helpful. This is not a bells and whistles hotel. It’s a place to stay for cheap and You get what you pay for.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Nov 8, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from D. Smith on Nov 24, 2023
Greetings Eli, We appreciate you taking the time to provide a rating for us. We thank you for being a valued guest and we hope to see you again soon.

8/10 Good

Kiesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from D. Smith on Nov 24, 2023
Hello Kiesha, We appreciate you taking the time to provide a rating for us. We thank you for being a valued guest and we hope to see you again soon.

10/10 Excellent

Kiesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from D. Smith on Nov 24, 2023
Hello Kiesha, We appreciate you taking the time to provide a rating for us. We thank you for being a valued guest and we hope to see you again soon.

8/10 Good

Kiesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from D. Smith on Nov 24, 2023
Hello Kiesha, We appreciate you taking the time to provide a rating for us. We thank you for being a valued guest and we hope to see you again soon.

2/10 Terrible

Ramon

Disliked: Cleanliness, amenities, property conditions & facilities
All the rooms smell of cigarette smoke. On my first night, 4 police cars came onsite. There were prostitutes both walking around the facility and working out of one room. Drugs were being distributed out of another room with guards posted by the door. Several junkies and sketchy individuals were hanging around the facility. Every evening, when I returned to the hotel, I had to reset my key card—no floor mat in the bathroom. The water in the pool was green, and it seemed that it had not been cleared in months. No complimentary toiletries other than a small bar of soap.
Stayed 4 nights in Oct 2023
Response from Nancy Y. on Oct 27, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6