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Reviews of Stayable Jacksonville North

2.5 out of 5
Stayable Jacksonville North
812 Dunn Ave, Jacksonville, FL

Reviews

4.4
Rating 10 - Excellent. 96 out of 1001 reviews" "
Rating 8 - Good. 96 out of 1001 reviews" "
Rating 6 - Okay. 153 out of 1001 reviews" "
Rating 4 - Poor. 164 out of 1001 reviews" "
Rating 2 - Terrible. 492 out of 1001 reviews" "

4.4/10

Cleanliness

5.6/10

Staff & service

4.6/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

6/10 Okay

Rosaliz

Disliked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Jane B. on Apr 22, 2024
Thank you for your feedback. We appreciate your review and will use it to improve our services. We hope to welcome you back for an even better experience in the future. Thank you for choosing our hotel.

2/10 Terrible

NANCY

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible dirty unsafe looked nothing like the hotel
Stayed 2 nights in Apr 2024
Response from Jane B. on Apr 11, 2024
We are truly sorry to hear about your disappointing experience at our hotel. Ensuring cleanliness and safety is our utmost priority, and we apologize for falling short of your expectations. Your feedback is valuable to us, and we are committed to taking immediate steps to rectify the situation. Thank you for bringing this to our attention for choosing to stay with us.

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jane B. on Apr 10, 2024
We apologize for the negative experience you had during your stay. Your feedback is important to us, and we take it seriously. We are committed to addressing the issues you mentioned and improving our services. Please reach out to us directly so we can further discuss your concerns and work towards a resolution. Thank you for bringing these matters to our attention. We hope to have the opportunity to make it right and regain your trust in our establishment.

2/10 Terrible

Gaye

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was so deplorable that I refused to stay. I refused their service.
Stayed 3 nights in Apr 2024
Response from Jr on Apr 10, 2024
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Taylor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jr on Apr 7, 2024
We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Sergio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never will recommend it to anyone
Stayed 1 night in Mar 2024
Response from Jane B. on Mar 19, 2024
We're sorry to hear about your experience. Your feedback is important to us, and we apologize for any inconvenience you may have encountered during your stay. We're continuously working to improve our services, and we appreciate your input.

2/10 Terrible

janea

Stayed 2 nights in Mar 2024
Response from Jane B. on Mar 26, 2024
We apologize for the experience you had during your stay. Your feedback is valuable to us, and we take it seriously. We are disappointed to hear that we did not meet your expectations. We hope to have the opportunity to make it right and regain your trust in the future.

4/10 Poor

Diangelo

Disliked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Feb 2024
Response from Jane on Feb 22, 2024
We appreciate your feedback. We're sorry for any inconvenience during your stay. Thank you for staying with us.

2/10 Terrible

Gigi

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Mitch on Jan 21, 2024
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Kymaka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Jr on Jan 11, 2024
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

6/10 Okay

Eve

Disliked: Amenities
I left and came back to someone being in my room I said something to the lady up front she said no can't no one get in my room unless it was staff or myself well someone was in the room so it must have been staff
Stayed 6 nights in Oct 2023
Response from Jr on Dec 29, 2023
Thank you so much for taking the time to provide your feedback. We apologize again for the inconvenience and would love to know more about what happened. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Please DM us; we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Gwenn

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Do it
Roach infested, make sure you bring bug spray when you stay, they will find and excuse to keep your security deposit. I was told i my dog had one area to potty in but yet the entire property is full of dog feces. Would i stay there again... nope and i wouldn't recommend it to anyone.
Stayed 7 nights in Nov 2023
Response from Jr on Dec 26, 2023
We apologize once more for the inconvenience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at your words and see how we can improve things. Since it is our priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 Terrible

Donaya

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never come here again....had to wait for someone to come to property to even let us into the lobby. Disgusting room that hadnt been cleaned prior to our arrival so not sure why i had to pay a 150 deposit. Bathroom door broken, sink and shower gross and roaches everywhere
Stayed 2 nights in Dec 2023
Response from Jr on Dec 11, 2023
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since our priority is to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

2/10 Terrible

Andre

Stayed 5 nights in Dec 2023
Response from Jr on Dec 11, 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.

6/10 Okay

Matt

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Customer service was great, there was people running up and down the halls and the room was a little dirty (stained towels, no cable or anything like that)
Stayed 3 nights in Dec 2023
Response from Jr on Dec 5, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

10/10 Excellent

Kalsha

Stayed 2 nights in Nov 2023
Response from Emman on Nov 29, 2023
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

10/10 Excellent

Carlos Alberto Bristol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff service!!!!
Stayed 3 nights in Oct 2023
Response from Mitch on Nov 4, 2023
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

8/10 Good

lachrisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mitch on Nov 3, 2023
We appreciate your feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Thank you for choosing Stayable Suites.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mitch on Nov 3, 2023
Hi James, your experience in our property is our topmost priority. Can you please provide further feedback on the basis of your rating? We're constantly trying to improve our services, so your input is valuable. Thank you

2/10 Terrible

Tashana

Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty place
Stayed 3 nights in Oct 2023
Response from Jr on Oct 31, 2023
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since our first priority is to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and how we can improve things moving forward. Thank you for staying with us.

2/10 Terrible

Alejandra

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TERRIBLE!!!! If I could put ZERO STARS, I would! This is NOT a hotel or even close to being one. Read all of the negative comments. They call you the day of your reservation to let them know at what time you'll be arriving, then when you arrive, they have you wait for someone to come, not a front desk available. After waiting 15 minutes in the car, a VERY UNFRIENDLY lady arrived on her phone. She walked in front of us and did not acknowledge us at all; she opened the door and got in by herself. I walked behind her, the place looked and smelled terrible. I stood in front of her for about one minute while she was texting. I said hello, 10 seconds later she replied hello still looking at her phone, she said nothing else, we left. This lady was so unpleasant, the customer service was no help, don't stay here!!
Response from Mitch on Oct 21, 2023
Dear Alejandra, I’m sorry to hear that our staff wasn’t able to provide you with the service experience you were looking for.I will be sure to pass your feedback on, and we’ll work on improving our customer service in order to meet your expectations in the future. Thank you for taking the time out of your day to leave us a review!

10/10 Excellent

Moe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from JR on Oct 2, 2023
On behalf of our team, thank you for the positive feedback. It's well appreciated here, we're happy we met your expectations and it means a lot to us. Thank you for staying with us.

2/10 Terrible

Fernando

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy, the room looked like it was under renovation. The pictures must have been taken when it first opened, hotel looked nothing like pictures. Reached out to Expedia and said had to bring to hotel. Hotel didn’t care and said I should’ve read the reviews. Front desk only on property for 2 hours a day. Asked for TP and said they don’t give any out after check in. Will never use Expedia again!
Stayed 4 nights in Sep 2023
Response from JR on Sep 25, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

2/10 Terrible

Kim

Traveled with family
Disliked: Property conditions & facilities
Left. Did not stay. Awful. DONT DO IT!!!
Stayed 2 nights in Sep 2023
Response from JR on Sep 24, 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

DeAsia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was completely rude and no where around to help when needed
Stayed 4 nights in Sep 2023
Response from JR on Sep 12, 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 Terrible

Grace

Stayed 5 nights in Sep 2023
Response from JR on Sep 11, 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

otis

Disliked: Staff & service, amenities, property conditions & facilities
Nothing
Stayed 5 nights in Sep 2023
Response from JR on Sep 9, 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

zeidy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS PROPERTY NO HAVE HOUSEKEEPING ITS ANLY PEOPLE LIVING IN THER LIKE APARTMENT NEVER CLEAN MY ROOM NEVER CHANGE THE TOWELL THERE SAID I HAVE TO PAID 10.00 FOR GIVEME NEW TOWEL AND IN THE FRONT DESK NO PEOPLE IN THERE AFTER 4PM DO NOT STAY IN THIS HOTEL HORROBLE.
Response from Jr on Sep 7, 2023
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

6/10 Okay

Scott

Disliked: Cleanliness
Not the best but works in a pinch
Room had Roaches, though mainly stayed under couch and fridge. No desk so had to sit on bed hunched over the bedside table to use my laptop. Fridge and microwave were nice. Was not happy that they charge $25 per turn down service which I was not about to pay so I had to use the same sheets for a week. Was told there was an elevator, which there was, but 2 days after I checked in they shut it down due to "people inflicting property damage" I am slightly handicapped and all they had at check in was a 2nd floor room, so having to use the stairs the rest of my stay was hard.
Stayed 6 nights in Aug 2023
Response from JR on Aug 26, 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!
Less than 10 minutes after check-in the office was empty and locked. Did not see any staff after that. Bedside light fixture was broken, there was no toilet paper provided. Although there were marking for vending machines on the third floor, there were none, when I went to locate a soda machine there was an gentleman cutting a childs hair and gave me a bit of attitude. There were two televisions in the room, one was on the floor near the A/C, and the other took half a day to get working properly, and the cable service continually froze, as previously noted there was no staff to assist. However the roach races provided entertainment. The bedding was stained and the towels had hair on them (although both appeared to have been washed). The smoke detector was missing. I was never provided the Wi-Fi credentials. Fortunately the only thing reliable in the room was the A/C, but it did leave a puddle of water on the floor. There was a telephone number to contact staff, but to date I have not been contacted. I did not stay for the entire booking, and left one day early.
Stayed 3 nights in Aug 2023
Response from Jr on Aug 22, 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jr on Aug 19, 2023
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.

2/10 Terrible

Bethany

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Millions of bugs, not clean at all, told me I would get my refund and they denied Expedia when they contacted them. Drug residue all over the tables, no shower curtain, no toilet paper, broken sink causing water to leak onto floor, no one in office unless it's 4-6 pm. Melted candle wax all over walls and inside AC unit. Told me they can change a $25 cleaning fee
Stayed 7 nights in Jul 2023
Response from Jr on Aug 8, 2023
Thank you so much for taking the time to provide your feedback. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.

6/10 Okay

Kelley

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The front desk staff was amazingly nice, but the night security guard was creepy and rude.
Stayed 4 nights in Jul 2023
Response from Jr on Jul 24, 2023
Thanks for your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things.

2/10 Terrible

CAROL M.

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t know the place was also home for people down on their luck! we were traveling with teenagers and booked 3 rooms and I was quite uncomfortable to leave my girls alone in that environment! I was so lucky to get two rooms at the airport hotel! In the future you should not put this kind of motel on your site! This place and the whole area was unsafe!
Stayed 1 night in Jul 2023
Response from Jr on Jul 23, 2023
We apologize for the terrible experience, and we appreciate all of your feedback. Since it is our first priority to ensure the safety of our guests and to provide you with better service, we always check into the issues raised. Thank you for staying with us.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of the worst experience i have ever in my life came across. I drive all the way from out of town only to arrived at Stayable suites front doors been closed and locked. Do to corporate not having their business align together it really shows the lack of customer service . The hotel is flat out nasty. The smell of cigarette smoke and infestation of roaches just Done it for me. I did all i could to try and get my money back only for hotel.com and Stayable suites to not refund me my money back. The manager is rude and unhelpful. The entire hotel needs to be shut down the property is flat out a health hazard waiting to happen. Clearly whom so ever the owner of this property does not care for his or her staffs nor property it shows.
Stayed 2 nights in Jul 2023
Response from Jr on Jul 22, 2023
Thank you for taking the time to leave your feedback! We're sorry to hear that you had a bad experience and would love to know more about what happened. Please DM us, and we'll do our best to make things right.

2/10 Terrible

Joel

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, not cleaned, not maintained
Stayed 5 nights in Jul 2023
Response from J. on Jul 11, 2023
We are so sorry to hear that your stay didn't go as planned. Thank you for taking the time to share your experience with us. Without your feedback, we would not be able to continue to strive for excellence. We hope you have a great rest of your day!

4/10 Poor

Duane

Traveled with family
Disliked: Staff & service, property conditions & facilities
We had to wait for the manager to get there to sign in and when we got ready to leave the front office was still closed @ 9 am in the morning
Stayed 1 night in Jun 2023
Response from Kai on Jul 2, 2023
Hi Duane, Thank you for your feedback. We are continuously working on trying to make our services better. We will take this feedback in consideration. Thank you

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
They dis not have a room available for me
Stayed 1 night in Jul 2023
Response from Kai on Jul 2, 2023
Hi Angela,We apologize for what happened. Were you able to get another reservation somewhere else though?

2/10 Terrible

Raul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Jr on Jun 28, 2023
Hi Raul, thanks for sharing your valuable feedback! Is there anything in particular that you didn't like? We'd love to know more.

2/10 Terrible

stella

Traveled with family
We had roaches in the room, it was not clean had no towels or soap. The room was very dirty sheets smelled like sweat. And they won’t give me my money back. I was not going to stay there at all
Stayed 4 nights in Jun 2023
Response from Jin on Jun 26, 2023
Dear Stella,We deeply regret the unpleasant experience you had during your recent stay at our property. Your comfort and satisfaction are of utmost importance to us, and we apologize for falling short of your expectations. We take cleanliness seriously and are investigating the problems you mentioned. We appreciate your feedback and hope to have a chance to provide a better experience in the future.

8/10 Good

Carl

Liked: Cleanliness, staff & service, room comfort
Good enuf
Get what you pay for and this was worth $40 a night. Pretty quiet with 2 showtime channels. Dunkin Donuts adjacent. Thanks.
Stayed 10 nights in Jun 2023
Response from J. on Jun 21, 2023
We are so glad you enjoy your stay! We hope to see you again. Have a great day!

2/10 Terrible

Kimblyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Jr on Jun 18, 2023
We apologize once more for the unpleasant experience, and we value all of your feedback. Additionally, we always look into the expressed concerns because it is our top priority to ensure the safety of our guests and to serve you better.

2/10 Terrible

NaKeisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Dont stay at this hotel. My room had roaches slept on floor because the bed frame was broken and they wouldnt come fix it, they charge $100 deposit and when you leave they will take pictures of another room say its destroyed and keep it and split it between themselves, the pool dont swim in it it had feces smashed in bottom. Its not worth the money oh and the room doors you can just push them open they dont even lock. The only comfort i have is that the rude black girl upfront will have alot of bad luck from here out for lying about my room and keeping my deposit, God doesnt like liars i hope itll be worth it keeping my money because i literally bought a broom and mop to keep the room clean when i first got there i mopped the floor and it wasnt cleaned beforr i got there because the mop water was black when i was done. Keep my money lady and keep your karma.
Response from Randy on May 29, 2023
Thank you for your feedback. We will use the feedback to improve our service.

10/10 Excellent

Courtney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2023
Response from Randy on May 29, 2023
We appreciate your feedback. Thank you for choosing Stayable Suites.

2/10 Terrible

Jerome

Stayed 2 nights in May 2023
Response from Jr on Jun 18, 2023
Additionally, we always look into the expressed concerns because it is our top priority to ensure the safety of our guests. Thank you for staying with us.

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is horrible..we were not able to check in until 4pm. The room was nasty, the sheets are filthy and the staff is very rude...I will never stay here again and i would not recommend anyone to visit this hotel...I will be requesting a refund they charged me for a 24 hour stay but we were not there for 24 hours again we weren't able to check in until 4pm and check out is at 11am...This is a scam for them to take your money I paid for 24 hours not 14.
Stayed 1 night in May 2023
Response from Randy on May 23, 2023
Thank you for your feedback. We will use the feedback to improve our service.

2/10 Terrible

Tara

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Driver said the room was dirty and full of bugs.
Stayed 1 night in May 2023
Response from Randy on May 13, 2023
Thank you for your feedback. I really appreciate you bringing this to my attention. We will use the feedback to improve our service.

6/10 Okay

Rashaad

Stayed 12 nights in Apr 2023
Response from Randy on May 29, 2023
We appreciate your feedback. Thank you for choosing Stayable Suites.

2/10 Terrible

Latasha

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is super rude they treat this place like a concentration camp!
Stayed 7 nights in Apr 2023
Response from Randy on May 13, 2023
Hi Latasha! Thank you for your feedback. I really appreciate you bringing this to my attention. We will use the feedback to improve our service.

2/10 Terrible

GLENDA

Stayed 1 night in May 2023
Response from Randy on May 7, 2023
Hi Glenda! Thank you for your feedback