Ratings based on 701 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Plano, Texas

Nice Location

Posted Sep 15, 2014
Pros: Restaurants was great, and room service was even better.
Cons: housekeeping
Location: Near the river walk and lots of restaurants and shopping
This hotel is located downtown and very close to all of the action. I was there for a church celebration and for rest. It was quiet and peaceful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Omni in Jax

Posted Sep 11, 2014
Pros: Great wine menu and attentive staff but not pushy
Location: Near the Jacksonville Landing.
A great hotel in a good location. Easy to park and near a choice of restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Georgia

Posted Sep 2, 2014
It was my birthday weekend, and they made sure everything went as planned.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near a family event

Posted Sep 2, 2014
Nice hotel. Beds were very small and outlets in bathroom not functional. Otherwise a decent hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location and staff

Posted Aug 30, 2014
Cons: Bathroom
Location: Excellent
The Omni is very well located near the Jackson Landing (which is a total dud by the way) and in downtown Jacksonville. The entrance is very nice and the staff and their service are excellent. The room is nice but not great as the bathrooms is a little dated (especially they got to replace the bath-tub) and there is a lot of corridor noise meaning the space under the room entrance is not well situated. I had a nice view of the river from my room. A really good choice and with the pricing a great choice.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from FL

Central to everything down town.

Posted Aug 30, 2014
Cons: Only had feather pillows! I am allergic.
Very nice and extremely clean hotel. Close to everything. The staff were very attentive and knowledgable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Veey nice and clean hotel

Posted Aug 26, 2014
Friendly Guest Services, Nice Vallet People, Just Was A Nice Well Suited Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Irvine, CA

Great Hotel!

Posted Aug 15, 2014
Pros: The staff was very friendly and helpful, the hotel very clean, and the food was fabulous at the restaurant on site.
Cons: The gift store in the hotel was not so good; the attendant was not very friendly; inventory was not so good; not many necessities available.
Location: For restaurants, activities, shopping or site seeing, you must have transportation. There is nothing within walking distance near this hotel.
I have never been to this area and have never stayed at an Omni Hotel before. I must say that the Hotel is very nice; the staff is very friendly and helpful; and the room was very clean and comfortable. The restaurant at the Jacksonville Omni was very good! The food was fabulous and the staff was on very friendly and attentive. I visited the gym as well. It was not a very large space, but it supplied me with enough equipment to get the job done.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jul 17, 2014
The service was great at this hotel. The front counter staff member was really nice and friendly. I would stay at this hotel again in the future.
5 out of 5
Recommended
for Other
by A verified traveler from Atlanta, GA

Excellent hotel in the center of it all

Posted Jul 14, 2014
Pros: The food, the staff, the location, the bed, the price from Expedia
Cons: I have found this in several hotels and it always grosses me out, the sink and bathtub back up a little when water is running, the drainage isn't good
Location: The Landing Shopping center - I'll be honest not much there except the nine west outlet, but great sports bars on the water. Cigar lounge, Riverfront
This was my first stay at an Omni hotel and because of my experience at Omni Jacksonville on 7/11-7/13 I will make every effort to choose Omni on my next vacation. The entire hotel staff was super, the front desk was awesome, very friendly and accomodating, they provided me with an umbrella for my stay since I forgot mine. The valet were attentive even with an event going on Friday and Saturday night and being swarmed with visitors, also, they were very helpful with directions each time I ventured out. The breakfast buffet is delicious, for dinner on Friday I had the grilled salmon, I think that was some of the best salmon I've have ever had and I recommend the smokey margherita, very tasty. My room was very comfortable, the bed was amazing, I like the perfect feel of firm yet soft, I slept very comfortably. Love the free in-room wifi. The location of the hotel is in downtown Jacksonville across the street from The Landing and the Riverfront, within blocks of the hotel is every major expressway that will take you to any other attraction in the area you would need to visit. I like cigars and found a nice place just 8 miles from the hotel, I love to shop and the St. Augustine outlets were just 25 minutes away down I-95 S and of course the beaches, just 30 minutes away from Jacksonville and Atlantic beaches. I found this location ideal if you want to do other things besides the beaches as I did. By the way this hotel does allows small family members, aka pets.