Ratings based on 969 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Milwaukee, WI

Wow

Posted Apr 13, 2015
Pros: The location is awesome, on the beach & next to a small town square with shops and some amazing restaurants
Cons: Recycling didn't seem to be a priority and it would be nice to see them step that up a bit.
Location: Right on the beach and the restaurants close to the hotel are great.
We booked this hotel not even knowing how nice it is. The staff was incredible and went out of their way to make us welcome and comfortable. The room were clean and loved the idea of being able to have just about anything sent up to the room at a touch of a button on the phone. They have a resort fee that is charged everyday but the cost was well worth it for the level of service you receive.
Comment from Hotel Management
Apr 17, 2015 by Manager, Hotel Management
Hello Barry, and thank you for taking the time to review One Ocean Resort & Spa. I am so glad to hear that you enjoyed our sea-inspired décor, incredible staff, and fantastic location. We hope to see you again soon. Best, Sean Gazey
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Long Island. NY

Relaxing on the beach

Posted Apr 11, 2015
We had a wonderful time. The food, locale, ambience were fabulous!! Definitely a great vacation!
Comment from Hotel Management
Apr 17, 2015 by Manager, Hotel Management
Michael, thank you for reviewing One Ocean Resort & Spa. I am thrilled to learn of your wonderful experience during your stay. We hope your vacation was everything you thought it would be. We look forward to seeing you again soon. Best, Sean Gazey
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel with awesome ocean view

Posted Apr 8, 2015
Pros: Nice beach access
Cons: none
Location: Within walking distance of excellent restaurants
Terrific staff, fabulous in-room breakfast and comfortable room with every need taken care of.
Comment from Hotel Management
Apr 15, 2015 by Manager, Hotel Management
Thank you for reviewing One Ocean Resort & Spa. I am pleased to hear that you enjoyed your stay with us. Our staff is dedicated to providing excellent customer service to all of our guests and I am happy to see that this applied to you. Please come back and see us again soon. Best, Sean Gazey
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and great staff

Posted Apr 7, 2015
Pros: Staff is top notch, detail is amazing and the facilities are excellent.
Cons: Impossible but bigger bathrooms would be great, the staff made our stay amazing.
Location: Nearby the Flying Iguana is excellent and fun. You can spend a weekend here and never touch your car or call a cab..
Having stayed in many 5 star locations I would compare this to any. To have service and amenities like this in Atlantic Beach is amazing. Every, EVERY, staff member treated us, welcomed us and asked if they could do anything for us. They responded to every request we had promptly and accurately. We never had to wait for anything and everything we did within the resort was excellent. Thank you very much...
Comment from Hotel Management
Apr 15, 2015 by Manager, Hotel Management
I appreciate your kind words regarding your stay. We aim to please so we are thrilled to read that you had a fantastic experience with us. We are looking forward to having you visit us again soon. Best, Sean Gazey
4 out of 5
Recommended
for Couples
by A verified travelerfrom Macon, Georgia

Great Location and Great Staff

Posted Apr 7, 2015
Great Stay would recommend and stay again. Room service and bar service as expected is pricey. Overall great place in a great coastal town just mins for Jax.
Comment from Hotel Management
Apr 10, 2015 by Manager, Hotel Management
Thank you for taking the time to review One Ocean Resort & Spa. I am glad to hear that you enjoyed your stay. Our location is perfect for those wanting to experience the lovely attractions on Atlantic Beach. Come see us again soon. Best, Sean Gazey
5 out of 5
Recommended
for Everyone
by A verified traveler

Spring break 2015

Posted Apr 6, 2015
Great location. Nicely appointed rooms. Comfortable but would prefer larger bed. Staff very friendly and accommodating. Great weather in north Florida so that helped too!
Comment from Hotel Management
Apr 10, 2015 by Manager, Hotel Management
Thank you for sharing your feedback with us. It looks like you had a fantastic experience with us at One Ocean Resort & Spa – I am thrilled to hear that you enjoyed everything. I do hope you’ll come back to see us again soon. Best, Sean Gazey
4 out of 5
Recommended
for Everyone
by A verified traveler

Disapointinb

Posted Apr 6, 2015
Pros: The beach
Cons: The room issue
Location: Location is great, lots of restaurants around and nice beach
Our room had a huge air conditioning unit front our window, old and ugly, not hided in any way. I couldn't believe that a hotel like this wouldn't do anything to make this better for the customer. The view from my own bedroom is much better.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome stay

Posted Apr 3, 2015
Had an awesome stay at the resort. Everyone connected with the hotel were just great. From the parking attendant Nick to the front desk to the room cleaning personnel, everything was just great. Normally we would stay in St. Augustine or Savannah on our way home to New Jersey. We thought we would try a full service hotel along the the Atlantic Ocean. We are so clad we did. Two thumbs up!
Comment from Hotel Management
Apr 10, 2015 by Manager, Hotel Management
Thank you very much for reviewing One Ocean Resort & Spa. I am delighted to hear that you decided to give Atlantic Beach a try for a fun getaway. I’m glad you enjoyed your room along with your experiences with our wonderful staff. I will make sure to pass the message along to Nick. Please visit us again the next time you’re in need of some warm weather. Best, Sean Gazey
4 out of 5
Recommended
for Everyone
by A verified travelerfrom pa

Nice place

Posted Apr 3, 2015
Overall pleasant place to relax, great location and near good restaurants and shops you can walk to. Get lounge chair early at pool or you will not have one all day. Not enough pool side and if you go to the beach because of the lack of chairs they charge a hefty price per lounge chair. The resort fee basically gets you water, soda, chips and candy. This added to the $ 27 valet parking fee per day adds up if you do not figure it U to your expenses. Room service was good but last day had to ask for soap, shampoo, lotion, conditioner, wash clothes, and snacks were not refilled on two days. But when I asked to have it taken care of they did it quickly but was surprised I had to ask.
Comment from Hotel Management
Apr 10, 2015 by Manager, Hotel Management
Thank you for sharing your feedback with us. I am thrilled to hear that your stay with us was both relaxing and enjoyable. I apologize about the inconveniences that you experienced regarding room service and will ensure that these matters are handled immediately. We hope to see you again soon. Best, Sean Gazey
3 out of 5
Recommended
for Couples
by A verified travelerfrom Wheaton, IL

Lovely Hotel that lacks Customer Service

Posted Apr 2, 2015
Pros: The décor looks amazing especially the room itself.
Cons: Please get rid of your Valet System and improve your Staffs' Level of Customer Service.
Location: It is conveniently located (walking distance) to various beachside restaurants and shops.
The hotel particularly the room is wonderful, but the staffs seem cold. We don't understand why we can't park our own vehicle when there is a huge parking lot for guests. The expensive valet fee (per day) should be included in the resort fee (per day), but that's not the case! We would only consider coming back here if they get rid of the unreasonable valet fee.
Comment from Hotel Management
Apr 7, 2015 by Manager, Hotel Management
Thank you for sharing your feedback with us. I am pleased to hear that you enjoyed our beautiful, sea-inspired décor as well as the room you stayed in. I am sorry to hear our associates service was not up to par, as these are not the typical reviews we receive. Our team members are dedicated to providing an easy and stress-free stay for our guests, including taking care of parking frustrations. I can assure you that we keep our valet fees in line with the other businesses in the area. If you find yourself in Atlantic Beach again, we would like for you to visit again. Best, Sean Gazey