Ratings based on 1,434 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Rochester, NY

Breakfast

Posted Apr 11, 2015
Cons: See above
This was the first hotel where no continental breakfast was offered. Also, when I requested a receipt, I was told it would appear only on my computer. I did not have a computer on my person.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Mibile AL

Ok I guess

Posted Apr 7, 2015
Hotel was ok but we could hear every word the neighbors said thru the bathroom vent. Had to close the bathroom door to sleep.
Comment from Hotel Management
Apr 10, 2015 by Alex, Hotel Management
We apologize for the inconvenience you had encountered with us during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We appreciate your business. Sincerely, Alex Fawaz
2 out of 5
by A verified traveler

Poor customer loyalty

Posted Apr 7, 2015
I stay at this hotel on a regular basis mostly because I don't want to haggle over pricing, but this visit it was as if they had never seen me before and wanted $40 more than my usual rate. I stayed in the Holiday Inn across the street for my normal rate and gained points in their reward program
Comment from Hotel Management
Apr 10, 2015 by Alex, Hotel Management
We apologize you were not satisfied with the pricing of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We appreciate your business. Sincerely, Alex Fawaz
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando,Florids

Nice place for a short stay...

Posted Apr 6, 2015
It was in an ok spot. Kinda far for some parts of town we wanted to be on, but nevertheless, it was great. The only thing I didn't like, housekeeping did not change our linen, replenish toilet tissue or give clean towels until I called down to front desk to let them know. And we had to change the linen ourselves once we got the clean sheets from someone who came to the room. Someone had put a do not disturb sign in the door,I knew it wasn't myself or my friend. Housekeeping had to have put it there so they didn't have to clean the room. It wasn't there before we left the room for that day.
Comment from Hotel Management
Apr 10, 2015 by Alex, Hotel Management
We apologize you were not satisfied with the housekeeping of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We appreciate your business. Sincerely, Alex Fawaz
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent for a quick stay

Posted Mar 31, 2015
When you book this hotel through a third party service such as Expedia they automatically put you in a room with a king bed when it says a king or two doubles. You can request the doubles but even when you call to confirm they tell you that when you book through a different service it is basically first come first serve as far as bed availability. My reservation was non refundable so it didn't matter at that point. When we arrived it was close to 7pm. Check in was quick and easy. Travis at the front desk was very polite and informative. Of course we were put in a king room but they didn't tell us that the couch in our room pulled out. This was helpful for 2 adults and 2 kids. The room itself was clean. There were a few very light almost unnoticeable stains on the sheets but they had been cleaned. We had a microwave and minifridge that was put to good use. The sleep number bed did not work as many other reviews mention. It seemed to be inflated just enough to be comfortable. Wifi was not very stable, constantly disconnected and reconnected on whim. If you need wifi for something important then I suggest calling them for a possible room with better connection or try elsewhere. We did not need it so it was not a hinderance. The maids come early. We were on the 5th floor and could hear them speaking loudly in our hall at around 8am. Put your Do Not Disturb tag up if you would like to sleep in. We did not try the breakfast as 12.99 per person for the buffet did not seem worth it.
Comment from Hotel Management
Apr 10, 2015 by Alex, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We appreciate your business. Sincerely, Alex Fawaz
3 out of 5
by A verified travelerfrom Pennsylvania

Disappointing

Posted Mar 17, 2015
Pros: the location was lovely. The rate was great.
Cons: The bedding quality and all the linens. Breakfast also.
Location: quick to find a lovely dinner stop and Walmart.
I like the looks of the grounds, parking, and lobby. However, the sleep number bed was broken as a result my husband and I felt very uncomfortable.
Comment from Hotel Management
Mar 20, 2015 by Alex, Hotel Management
We apologize you were not satisfied with the condition of the bed during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We appreciate your business. Sincerely, Alex Fawaz
3 out of 5
by A verified travelerfrom Florida

Posted Mar 16, 2015
I made a reservation using Expedia. My reservation was for a room with 2 double beds. When I got To the hotel they told me that they only had Queen rooms available and that they were sold out. I showed them my reservation for a double room and they said that they don't warranty what you request on expedia.
Comment from Hotel Management
Mar 20, 2015 by Alex, Hotel Management
We apologize we were unable to provide you with double beds during your check in. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We appreciate your business. Sincerely, Alex Fawaz
3 out of 5
by A verified traveler

A bit disappointing

Posted Mar 15, 2015
Staff was nice and helpful, but the building hallways were hot as hell. I walked into the room and it smelled lightly of mildew. I have been in worse, so no issue there. Restroom was clean and tidy. The bed was the main issue. I had a king bed, and they use the sleep comfort beds. The beds don't stay inflated. I woke up in a dip or lower deflated area upon several occasions.
Comment from Hotel Management
Mar 16, 2015 by Alex, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We appreciate your business. Sincerely, Alex Fawaz
2 out of 5
by A verified travelerfrom ny

Unbelievably Mediocre

Posted Mar 14, 2015
We were really not impressed. The bathroom floor was sticky upon arrival. As for our room itself the bed was supposed to have a sleep number option, but our remote was broken. Most of the TV channels didn't work as well. We were also excited about the pool, but never went swimming because the pool was filthy. The pictures online are completely misleading. We will not be back.
Comment from Hotel Management
Mar 16, 2015 by Alex, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We appreciate your business. Sincerely, Alex Fawaz
3 out of 5
Recommended
for Everyone
by A verified travelerfrom S

When I rent a hotel,they told me about cote natal.

Posted Mar 11, 2015
They did not keep there promiss about continental breakfast no. Breakfast
Comment from Hotel Management
Mar 16, 2015 by Alex, Hotel Management
We apologize you were not satisfied with the breakfast at the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. We appreciate your business. Sincerely, Alex Fawaz