Ratings based on 54 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Syracuse NY

Needs a facelift.

Posted Jan 2, 2015
Pros: Convenience, two BR suite option.
Cons: Worn out carpet, sofa.
Location: Lots of restaurants and stores around. Very convenient to airport.
Hotel is very conveniently located and the rooms were fine. It was a bit run down looking - carpets fraying at the doorsills, cracked sink top, etc. Other than that, a very nice staff.
5 out of 5
Recommended
for Families
by A verified traveler

great!

Posted Jan 2, 2015 on Hotels
We had a wonderful stay. Everything was excellent from the hotel's end. The room was clean and spacious, with everything from a fireplace and full kitchen to hot cocoa and microwave popcorn in the basket. The free breakfast was nice too. The price was great as well with the hotel being right near the airport and only 10 minutes from the zoo.
2 out of 5
by A verified traveler from Florida

Needs better cleaning staff

Posted Dec 31, 2014
Pros: Breakfast was nice, the outside of the hotel was well kept, the front desk staff was very nice.
Cons: Needs a good cleaning all over.
Front desk was very nice and breakfast was good but the first room we got was smelly. The second room was not very clean, the mirrors were covered in handprints and there was dog food on the floor of the closet. Very disappointing, but the price should have been a giveaway.
5 out of 5
Recommended
for Families
by A verified traveler

Clean, comfortable, and convenient.

Posted Dec 31, 2014 on Hotels
We were there very long, but long enough to relax after a long day in the car before an early flight the next day. Staff was welcoming and helpful; self-serve breakfast was plentiful with many options. Coffee was above average for a hotel.
1 out of 5
Recommended
for Families
by Michael from Atlanta,GA

Don't Stay Here

Posted Dec 5, 2014 on Hotels
Not a good stay at all. The room smelled terrible and was not clean. Would not recommend staying here nor will I stay here again.
5 out of 5
Recommended
for Families
by A verified traveler

Night before flight

Posted Nov 7, 2014 on Hotels
Great hotel very close to JAX airport. Lovely 1 bedroom suite. Will stay again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Oct 28, 2014
The staff was excellent. The facility seems a bit old and tired. I was disappointed in the food. Overall the hotel was a good value.
4 out of 5
Recommended
for Everyone
by A verified traveler from c. florida east coast

Close to jax

Posted Sep 5, 2014
hotel a little aged but kept up. Room excellent in every way. Staff extending their duties. All together pleasant stay. Yes I'd book it again.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Sep 2, 2014
Pros: kitchenette; homey
Cons: Allow dogs for free
Location: near airport; great mall close by; Cracker Barrel very close
Wonderful; quiet; The staff, especially, the lady who takes care of the morning breakfast was extremely polite and genuinely kind.
1 out of 5
by A verified traveler from seattle, wa

BAAAAAD Hotel

Posted Aug 16, 2014
Pros: Staff was at least cordial and not really their fault hotel was dingy (front desk as it was obvious housekeeping did not do much "keeping")
Cons: Entire makeover
Location: Gas station, WAFFLE HOUSE!!!!!, and shopping and other eating within walking distance
Room had cobwebs and old dried out coffee pouch in coffee maker. Furniture was stained and so were walls. Granted I did mention this to front desk who then put us in a different room and although that one was clean, it looked like the rest of the hotel, old and unkept. Breakfast was free so that was good as was their fruit but the rest was not. Pool was nice and clean but hot tub was broke (I am only saying this because again, I felt the entire hotel is in dire need of an extreme makeover). Overall would not recommend nor stay there again which is odd as Residence Inn is a brand we trust and although I will stay at one again - it will never be this one!