Ratings based on 535 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Iowa

Great location

Posted Jan 6, 2015
Very close to airport, restaurants, shopping and easy access to I95. Staff was friendly & helpful. Room was clean and comfortable. Breakfast was very good with a nice variety of choices.
Comment from Hotel Management
Jan 6, 2015 by Alissa, Hotel Management
Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport through Expedia Review. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Iowa

Great Place to stay

Posted Jan 5, 2015
Pros: Clean, quiet and safe place to staff.
Cons: Worked great for what we needed.
Location: Close to airport and major road so it was easy to get around. Food and shopping was nearby.
Great location, safe, quiet, clean. Staff was very nice and easy to deal with. Free Breakfast was awesome.
Comment from Hotel Management
Jan 6, 2015 by Alissa, Hotel Management
Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport. We take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Jacksonville Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Jacksonville.
3 out of 5
by A verified traveler

kept awake

Posted Dec 28, 2014
We arrived around midnight and needed to get to sleep before continuing on our drive. There was a horrible low pitch humming noise from some kind of a motor that kept us all awake. It was coming from some kind of a fan or something outside the room. Our room was 408 and would advise to stay away from it. There was breakfast included with the stay but there was nobody to clean up the tables. Granted that folks who ate should have cleaned up after but we arrived at the lobby area with about half a dozen tables with left over food, plates cups, etc. There were housekeeping folks around but they said that it was not their job to clean up. The hotel is convenient and the rooms and facilities are clean but the management and maintenance seems to still be on training.
Comment from Hotel Management
Dec 31, 2014 by Alissa, Hotel Management
Dear RICHARD, Thank you for taking the time to share your recent experience at the SpringHill Suites Jacksonville Airport with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by outside noise. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Jacksonville.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Georgia

It was great!

Posted Dec 27, 2014
It was great and the staff members were very professional.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom jacksonville, fl

Posted Dec 3, 2014
Great staff, comfortable clean room, really enjoyed our staff
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Jacksonville

Overnight Visit

Posted Nov 23, 2014
Pros: Hospitality and Cleanliness
Cons: None I experienced.
Location: Excellent location for where we had to visit and restaurant close.
This was just an overnight stay to attend a funeral and all went well from the time we checked in, to breakfast and checkout. I would stay again and recommend to others.
Comment from Hotel Management
Nov 28, 2014 by Alissa, Hotel Management
Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Jacksonville Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Jacksonville.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Georgia

Ga-Fla Football Game

Posted Nov 3, 2014
Can't say enough good things about our stay. Not one complaint! Everyone was pleasant and the rooms were clean. Will definitely stay again.
Comment from Hotel Management
Nov 4, 2014 by Alissa, Hotel Management
Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport through the Expedia Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Jacksonville Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Jacksonville.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta Ga

Everything you need.

Posted Nov 3, 2014
Nice professional staff. The ladies here are so sweet and accommodating. Every request that I had war met. Big, nice and clean rooms. Plus the best continental breakfast ever.
Comment from Hotel Management
Nov 4, 2014 by Alissa, Hotel Management
Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport through the Expedia Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Jacksonville Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Jacksonville.
5 out of 5
Recommended
for Families
by zengyangfrom NC

Nice front desk and clean room

Posted Oct 29, 2014 on Hotels.com
The front desk was so nice to our family, and the room was so clean and quiet. We really enjoy our stays there.
Comment from Hotel Management
Oct 30, 2014 by Alissa, Hotel Management
Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Jacksonville Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Jacksonville.
5 out of 5
Recommended
for Families
by Jimmy

Posted Oct 28, 2014 on Hotels.com
Comment from Hotel Management
Oct 28, 2014 by Alissa, Hotel Management
Thank you for sharing your experience at the SpringHill Suites Jacksonville Airport through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the SpringHill Suites Jacksonville Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Jacksonville.