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Reviews of Studio 6 Jacksonville, FL - South

2 out of 5
Studio 6 Jacksonville, FL - South
8285 Phillips Highway, Jacksonville, FL

Reviews

4.8
Rating 10 - Excellent. 35 out of 277 reviews" "
Rating 8 - Good. 32 out of 277 reviews" "
Rating 6 - Okay. 45 out of 277 reviews" "
Rating 4 - Poor. 43 out of 277 reviews" "
Rating 2 - Terrible. 122 out of 277 reviews" "

4.4/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

4.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 5, 2024
Hi Linda,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Robert on Mar 21, 2024
The Management and Staff thanks you for you’re Review.We are glad you had a “Great Stay” with us.Thanks again for the Review

8/10 Good

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

2/10 Terrible

Ethan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The showers were filthy . The store range looked as if it had never been cleaned since the first day of installation. My pink sock were jet black within the first 10 minutes of taking off my shoes. There were roaches crawling on the walls. I’m not sure how Mooney is being collected for this property when it’s not even being kept semi clean
Stayed 3 nights in Oct 2023
Response from Nancy Y. on Nov 6, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Gino

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

jules

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Ezra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is very friendly. The problem is the rooms w/ kitchens, are infested w/roaches😬😬
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 24, 2023
Hi Ezra,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Ezra

Liked: Staff & service, property conditions & facilities
What i don’t like…the rooms w/ the kitchens are infested w/ roaches…it shouldn’t cost much to have an exterminator to go in the rooms.
Stayed 1 night in Sep 2023
Response from Nancy Y. on Oct 17, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Matt

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I found out I was at the wrong hotel that I was supposed to be at then after checking in saw my room that was absolutely disgusting. I had to find other accommodations in a friends room at other hotel.
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 17, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Tiara

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 18, 2023
Hi Tiara,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith#Team6

2/10 Terrible

Christian

Stayed 1 night in Jul 2023

2/10 Terrible

kyle

Stayed 1 night in Jul 2023

4/10 Poor

Mary, Jacksonville

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When I had no maid service after two days, I was told that had been discontinued due to COVID-19, I could bring down my dirty towels and exchange them--and when I tried, to they were out of them. I insist I should have been informed at checkin. The is no notice in the lobby or in the room
Stayed 5 nights in May 2023
Response from Brand Experience Team on May 30, 2023
Hi Mary, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Maz K. #Team6

2/10 Terrible

Aiden

Stayed 3 nights in Apr 2023

2/10 Terrible

kikey

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty
I got catfished.. everything's out of date.. pictures do not match room.. just nasty.. towels nasty floor walls stove.. everything.. customer services was good but overall i would not recommend this hotel..
Stayed 1 night in Apr 2023
Response from Brand Experience Team on May 8, 2023
Hi Kikey,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Individual
It was good
Stayed 2 nights in Apr 2023
Response from Brand Experience Team on May 8, 2023
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

4/10 Poor

Jtaun

Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
When I checked in the cleaning lady let the mgr know that my room was clean and ready for check in. Upon going in to the room I saw roaches crawling on the walls and there were several dead ones on the floors. The towels had human hair on them despite being clean. The floors of the room and bathroom had a layer of hair and black filth on them that let me know they don’t mop the floors. The sink was old but worked. The two burner stove had a layer of black filth from never having been cleaned so I didn’t use it. The microwave was dirty but I used it a couple of times. The fridge wasn’t too bad to store my food. People have to go in daily in the afternoon to be given clean bedding/towels & turn in their own dirty items to a basket in the lobby. They only give people one roll of toilet paper and one day they ran out according to the mgr & needed to purchase more!! I asked the mgr to have someone spray for roaches and he wrote down my room number along with other rooms. After a day I went back to ask about them spraying and a lady told me they only come on Thursdays. Thursday came and went and no one sprayed. I asked when the cleaning lady comes and the lady at the front desk said after 330pm yet no one ever cleaned the room or floors. I asked the cleaning lady about cleaning and she stated they don’t clean the rooms until people check out. So if someone is there for weeks or longer what do they do?!? motel had the police there daily for drugs etc. I reported to the health dept.
Stayed 7 nights in Apr 2023
Response from Nancy Y. on May 2, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 Poor

Michele

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

2/10 Terrible

Mattie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Lekia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They canceled my reservation without even notifying me.
Stayed 3 nights in Apr 2023

2/10 Terrible

Ria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THERE IS NO ONE HERE!!! I can’t check in till 11pm! I have a photo of the sign they’ve put up - the Laminated sign they clearly reuse. It says no one will be here from 7-11pm. Sorry for the inconvenience. Security can help with key cards but not new check-ins…It was 7.20pm - I was supposed to wait for 3.5hrs to check in to my room at 11pm??? Someone staying three already came by & told the group of me & other guests that yes in fact we cannot check in till 11pm & yes this is the norm here. That is insane!!! I initiated a chargeback with my bank. The studio 6 extended stay less than ½ mile away had two employees sitting behind their counter. Don’t want to hear how they can’t find employees.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on Apr 17, 2023
Hi Ria,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty
Stayed 1 night in Apr 2023
Response from Brand Experience Team on Apr 17, 2023
Hi Richard,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

10/10 Excellent

Kortney

Stayed 1 night in Mar 2023

2/10 Terrible

will

Disliked: Cleanliness, property conditions & facilities
Easily the most disgusting place I have ever stayed. Welcome to Duval. Bed was covered with dead bugs, multiple live and dead roaches throughout. Wood rot, stains everywhere, place is in a state of decay. I had to book for an emergency. The office also closes from 7pm to 11pm so you can't check in. Bloody gross. Sleeping in a tent would be better. Sleeping behind a dumpster would be comparable. Expect the worst.
Stayed 1 night in Mar 2023
Response from Nancy Y. on Mar 21, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

jennifer

Stayed 2 nights in Mar 2023

2/10 Terrible

Tonya, Jacksonville

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty outside people smoking drinking in the stairway. The room didnt look like anything like the room on website. Bathroom shower drain was nasty shower curtains nasty toilet seat was too small for toilet. Worst place ever.
Stayed 1 night in Mar 2023
Response from Nancy Y. on Mar 21, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Larry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Mariano

Stayed 1 night in Mar 2023

2/10 Terrible

Jeffrey

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was terrible. Black mold in the bathroom, the bed had blood stains, the starirwell area leading up to the room had no lighting, random people hanging outside in stairwell. Will not recommend anyone to stay at this place.

2/10 Terrible

Destiny

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Locked out my room for 12 hours no help. Paid for 2 days got 1. Management did nothing ! Key did not work ever. Room was small stink dirty floor not swept sheets dirty.
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on Mar 13, 2023
Hi Destiny,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

2/10 Terrible

Audie

Stayed 1 night in Feb 2023

2/10 Terrible

Michael, Port St Lucie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Tim

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
The room we had was run downed, not as pictured. Broken lock on door, peeled paint o. Walls, microwave was rusted inside, fan in bathroom half off ceiling looked like they removed the kitchen section from room, bed tto soft and had spots. Floor was sticky.
Stayed 2 nights in Feb 2023

2/10 Terrible

Tammie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was not cleaned properly. There was garbage on the floor and the bathroom shower stall needs a good scub down. The shower curtain should be washed or thrown out and replaced. The constant drip in shower needs fixed. There were broken pieces of the kitchen wood left under the cabinet. The fridge had been covered with stickers and only partially removed. The guy working the front desk was super nice when we checked in and helpful when we asked questions about the area. It was Daytona 500 weekend and all the hotels were booked. We got the last room here so we dealt with it for 2 nights otherwise we would have left. It was the worst place I've ever stayed. There was no blanket when we got there just 2 sheets ant the smokey room was so thick my husband had to put a towel over his pillow just to try to sleep on it.
Stayed 2 nights in Feb 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
wasn’t awful but definitely could be cleaner
Staff was wonderful, our room on the other hand. It had a very strong mold smell, the tv only worked sometimes, the shower had a single temperature, and on the bed there were only thin sheets. I was not impressed at all.
Stayed 1 night in Feb 2023

2/10 Terrible

Taliyah

Stayed 1 night in Jan 2023

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quick trip
For an older hotel it was ok
Stayed 1 night in Dec 2022
Response from Nancy Y. on Feb 16, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Melissa

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
This place had roaches that we were killing. I even had to borrow stuff from my parents. The microwave was horrible it look like it caught on fire. In the bathroom ceiling in the tub/shower had huge mold going on. The few things that were good was the beds we’re comfortable and the shower pressure and the hot water for the shower was good. I did call a few days before we were supposed to go and asked if it was on the first floor and the person said no but when I went to the website to say I needed a bottom floor if possible because my son is in a wheelchair so when we got there they did move it to the first floor.
Microwave
Bathroom shower
Microwave
Light with dead bugs
Stayed 3 nights in Dec 2022
Response from Brand Experience Team on Jan 3, 2023
Hi Melissa,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

2/10 Terrible

Frederic

2/10 Terrible

Freddie

10/10 Excellent

Adam

2/10 Terrible

Jovan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Brand Experience Team on Jan 3, 2023
Hi Jovan,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

2/10 Terrible

Verified traveler

disappointed
The bathroom tub had rust all in it there was a few bugs I seen also the heat did not work and there was no remote and the cable keep going in and out
Stayed 1 night in Nov 2022
Response from Brand Experience Team on Jan 3, 2023
Hi Traveler,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 Poor

Shanetrianna

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice Size Tv , Full Fridge , Glass Stove Top , Clean Bed But They Only Give Sheets No Blanket. Walls Had Holes , Writing , Stains , Ac Unit Old And Vent Lid Was Missing , Shower Curtains Mildew Stained , Mirror Was Detached From Dresser And Almost Fell. Moral Of The Story Pics Don’t Match The Reality. It’s Non Refundable That’s The ONLY Reason I Stayed.
Stayed 1 night in Nov 2022
Response from Brand Experience Team on Jan 3, 2023
Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Nathan

Stayed 2 nights in Nov 2022
Response from Brand Experience Team on Jan 3, 2023
Hi Nathan,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Dieunika

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

6/10 Okay

Keith

Liked: Room comfort
Stayed 1 night in Aug 2022
Response from Brand Experience Team on Oct 20, 2022
Hi Keith,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Lonnie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very clean air didnt work
Stayed 2 nights in Aug 2022
Response from Brand Experience Team on Aug 27, 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Kaur J. #team6