Indoor pool, outdoor pool, cabanas (surcharge), pool umbrellas

Reviews of The Ritz-Carlton, Amelia Island

5 out of 5
The Ritz-Carlton, Amelia Island
4750 Amelia Island Pkwy, Fernandina Beach, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 249 out of 337 reviews" "
Rating 8 - Good. 51 out of 337 reviews" "
Rating 6 - Okay. 19 out of 337 reviews" "
Rating 4 - Poor. 10 out of 337 reviews" "
Rating 2 - Terrible. 8 out of 337 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lissette

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing please
Stayed 1 night in Mar 2024
Response from Jason on Mar 11, 2024
We are thrilled that you enjoyed your recent stay with us. We very much look forward to welcoming you back again in the future.

8/10 Good

david

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Jason on Feb 20, 2024
We are glad that you enjoyed your stay with us. We hope to welcome you back again very soon.

10/10 Excellent

Juan

Stayed 2 nights in Jan 2024
Response from Jason on Feb 20, 2024
we are thrilled that you had such a wonderful stay with us. we hope to see you back again very soon.

10/10 Excellent

Ximena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!!!
Stayed 1 night in Dec 2023
Response from Jason on Dec 26, 2023
We are thrilled that you had such a wonderful time at our beautiful resort. We hope to see you back again very soon!

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy for our driving trip to Fla
Stayed 1 night in Sep 2023
Response from Jason B on Sep 25, 2023
we are thrilled that you enjoyed your stay with us and that it was a convenient stop on your road trip. we look forward to welcoming you back again soon.

10/10 Excellent

leon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Jason B on Sep 25, 2023
We are thrilled that you enjoyed your stay at our beautiful resort. We look forward to welcoming you back again hopefully soon.

10/10 Excellent

leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Stephanie on Aug 16, 2023
Good afternoon,We are pleased you had a wonderful stay!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Stephanie on Aug 5, 2023
We are pleased you enjoyed your stay with us, please come back to stay with us again!

10/10 Excellent

Kendra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had the most unforgettable, luxurious experience at the beautiful Ritz-Carlton, Amelia Island! Thank you to all of the staff for providing exceptional service! The food was impeccable, and my room was extremely comfortable with breathtaking views of the ocean which made my stay even more magical! Thank you again for a spectacular time!
Stayed 1 night in Jul 2023
Response from Reservations on Jul 25, 2023
It was our pleasure to ensure your stay was unforgettable. We cannot wait for you to return!

10/10 Excellent

Karyn

Stayed 1 night in Jul 2023

2/10 Terrible

Brooke

Stayed 2 nights in Jun 2023
Response from Jason on Jul 3, 2023
Good morning, I am sorry to hear that we did not meet your stay expectations. if you would care to elaborate and share you experience with me, I would greatly appreciate it. jason.bockhorn@ritzcarlton.com

10/10 Excellent

Margaret

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 5 nights in Jun 2023
Response from Jason on Jun 20, 2023
We are thrilled that you enjoyed your stay at our beautiful resort. We hope to see you back again soon.

10/10 Excellent

Paul

Stayed 6 nights in May 2023
Response from Jason on Jul 3, 2023
Good morning! We are thrilled to hear that you had a wonderful time and enjoyed your stay. We hope to see you back again soon.

4/10 Poor

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what I expected from a Ritz Carollton Hotel
This was not a typical Ritz Carlton experience. This is a very large hotel that caters to conventions. We paid over $1,000 a night and the accommodations were not up to the price that we paid. The service requires more attention to detail. The food and beverage program needs a lot of work. We tried cocktails and food at two different restaurant on the location and everything that we tried was not very good. They had a party at the hotel and left all the tables and chairs on the property day after party and there was trash scattered around. At the price that they offer they need to upgrade service, room accommodations and the food and beverage experience.
Stayed 2 nights in May 2023
Response from Jason on Jul 3, 2023
Good morning, I am extremely sorry to hear that we fell short of your expectations. This is definitely not what a typical experience is at our resort. We truly hope that you will give us another try.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Putting on the Ritz
Excellent in all ways! Great honeymoon location
Stayed 2 nights in Jan 2023
Response from Jason on Jan 30, 2023
We are thrilled that you had such a wonderful stay with us. We hope to see you back here again soon!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from The Ritz-Carlton Amelia Island on Jan 13, 2023
Thank you for feedback!

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and really enjoyed the peace and quiet.
Response from The Ritz-Carlton Amelia Island on Jan 13, 2023
Thank you for your feedback!

10/10 Excellent

Georgianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
60th Birthday Bash!!
AMAZING,FANTASTIC, SUPERB!!! STAFF WAS PHENOMENAL!!!! FOOD WAS OUT OF SIGHT! THE ATMOSPHERE WAS RELAXING AND HEALING!!
Stayed 2 nights in Dec 2022
Response from Jason B on Dec 14, 2022
Thank you for the wonderful feedback. We are thrilled to hear that you were able to enjoy yourselves at our beautiful resort to the fullest!

6/10 Okay

James

Stayed 2 nights in Oct 2022

8/10 Good

samuel, JACKSONVILLE

Stayed 3 nights in Aug 2022

10/10 Excellent

Gregory

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful
Stayed 3 nights in Jul 2022
Response from Stephanie on Jul 7, 2022
Good Afternoon, We always appreciate hearing wonderful comments about our staff, please come back to visit again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived it was special! My son and I were visiting the area for the first time and I wanted an amazing experience. We got it at this hotel. Beautiful rooms, views, staff and service. We will go back again and again.,
Stayed 2 nights in Apr 2022

10/10 Excellent

Janette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish we would have had more time to enjoy the spa...pool...next time :-)
Stayed 2 nights in Mar 2022
Response from Stephanie on Mar 7, 2022
Good Afternoon, I am so glad you enjoyed your time, but yes next time!

4/10 Poor

Mary, Bronx

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Racial profiling at its finest. Staff at the restaurant insisted that i pay for my meal after placing my order. In her words" just in case people walk out without paying, she wont get fired" sadly i will NEVER stay at this hotel again.
Stayed 2 nights in Feb 2022
Response from Jason B on Feb 28, 2022
I am so very sorry to hear that this was your experience. This is not something that is at all acceptable at our resort as we welcome EVERYONE. Please reach out to me directly so that we might discuss this matter further.

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and fun!
We chose this as a destination for a couples weekend with friends. The resort was beautiful, accommodations were nice and the people were friendly!
Stayed 2 nights in Feb 2022
Response from Stephanie on Feb 22, 2022
Good Afternoon, We are so glad you have a wonderful stay! Please come back to visit us again.

10/10 Excellent

Alan, Wichita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top drawer
Stayed 1 night in Feb 2022
Response from Stephanie on Feb 22, 2022
Good Afternoon, We are so glad you have a wonderful stay! Please come back to visit us again.

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Stephanie on Feb 14, 2022
Good Afternoon, Thank you so much for taking the time to score us. If you have any suggestions on how we could have improved the stay please let us know. We hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice getaway
Weather was chilly and windy but the hotel is very nice, the lobby bar has music from 4:30-8:30 and the sushi options were delicious,
Stayed 3 nights in Jan 2022
Response from Jason B on Jan 31, 2022
Thank you so very much for you wonderful review. I also wish it could have been a bit warmer. But we are still thrilled that you enjoyed your stay with us.

10/10 Excellent

Louis, Purchase

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ritz-Carlton in the standard-bearer for excellence. The Amelia Island property continues that standard. The facilities are excellent and the location on the beach is idyllic. Wonderful staff, a friendly, caring management team, wonderful restaurants and you describe the Ritz-Carlton. Clearly at the top of the list....First Class all the way! Thanks for a great stay. We will be back!
Stayed 4 nights in Dec 2021
Response from Reservations on Dec 21, 2021
It was our pleasure to have you and we cannot wait to welcome you back

10/10 Excellent

Lucinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Reservations on Dec 21, 2021
Thank you so much for staying with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Stephanie on Dec 6, 2021
Good Afternoon, I am so pleased to see you enjoyed your stay with us.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Jason B on Dec 7, 2021
We are thrilled that you enjoyed our wonderful resort. We hope to see you back again in the near future.

10/10 Excellent

Mauricio

Stayed 3 nights in Nov 2021

10/10 Excellent

Natalia

Stayed 1 night in Nov 2021

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Oct 2021
Response from The Ritz-Carlton Amelia Island on Oct 27, 2021
Thank you for staying with us, we look forward to your future visits!

8/10 Good

Carly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived with my kids on a road trip at
Stayed 1 night in Oct 2021
Response from Jason B on Nov 1, 2021
Thank you for your feedback. It looks like it might not have been completed before sending.

10/10 Excellent

Verified traveler

Liked: Staff & service
Awesome
Stayed 1 night in Aug 2021
Response from Jason on Aug 23, 2021
We are thrilled that you enjoyed your stay. We truly hope that you come back again soon..

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay.... Will return
Stayed 4 nights in Jul 2021
Response from Jason on Aug 18, 2021
Thank you very much for your positive feedback. We look forward to your next visit to our beautiful resort.

10/10 Excellent

Gigi

Stayed 3 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average restaurant on property. Salt really average. Good sushi. Good SPA.
Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service
Valet staff very friendly
Stayed 1 night in Jun 2021
Response from Jason on Jun 30, 2021
We are very sorry that we did not meet your expectations during your most recent stay with us. I do hope that you spoke with the Ladies and Gentlemen while you were at the resort about the issues that you encountered as well. I do hope that you give us another chance again in the future.

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2021
Response from Jason B on Jun 16, 2021
We are thrilled to see that you enjoyed your stay with us.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to have memorable vacations, we had an had an amazing anniversary.
Stayed 3 nights in May 2021
Response from Jason B on May 30, 2021
We are thrilled that you enjoyed your anniversary stay with us. We look forward to welcoming you back again someday!

6/10 Okay

Verified traveler

Disappointed 😞
This is the worst Ritz I have ever stayed in.. The staff did not seem to know what was going on , the floors needed to be cleaned. The food was sub par . It was just very odd for a Ritz Very disappointed all around..
Stayed 2 nights in May 2021
Response from Jason on May 20, 2021
We are very disheartened to hear that this was your experience. We appreciate your feedback very much. This helps us know what areas are in need of more attention. This review has been shared with our hotel management team and will be addressed. Thank you again and we apologize for not living up to your expectations. We sincerely hope that you will decide to visit us again in the future.

10/10 Excellent

Verified traveler

Stayed 1 night in May 2021
Response from Jason on May 20, 2021
We are thrilled that you enjoyed your stay with us. WE look forward to welcoming you back again sometime soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Grossly overpriced and underwhelmed!!
Although the hotel staff was excellent, It still did'nt justify the exhorbant cost. My husband and I had been so excited about our get away after this year and half and ended up so disappointed. Hotel lobby entrance so small as well as the pool area. Good luck getting a lounge chair. We kept looking for the The Ritz-Carlton WOW factor, not here! Coast was the only available restaurant due the limitations of diners at Salt reservations are weeks in advance. You had the choice of pool/bar restaurant which was basically a bar. Coast was mediocre at best. The rooms where very small and needed an update but, the bed was comforable. In fact the hotel as a whole needed an update. Be aware that the North side of the hotel has the restaurants,(no coffee shop)shops,and pool area. Nothing on the south side. Why not another pool? I won't be returning to this place unless I win the lottery! Well, probably not then either.
Stayed 2 nights in Apr 2021
Response from Jason on Apr 30, 2021
We truly appreciate your feedback. We are very sorry that your experience was less than stellar. We have indeed been exceptionally busy this spring break season with many families looking to escape to the beach. We have nearly completed our resort re-imagination with all of the public areas nearly completed as well as a complete room remodel as well. Our new coffee shop, First Drop, is scheduled to open later this spring as well as an additional restaurant, Tide Water Grill. We do still have occupancy caps in some of our outlets like Salt which does require making reservations in advance. We do very much hope to return to normal as soon as this pandemic is behind us. Again thank you very much for this feedback as it has been shared with the entire resort team.

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was surprised the rates doubled at this hotel but The service was cut in half.
Stayed 2 nights in Apr 2021
Response from Jason on Apr 27, 2021
Thank you very much for your feedback. It helps us to realize where we need to focus our attentions to improve the guest experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from Jason B on Apr 13, 2021
Thank you for your feedback. We truly appreciate it.