Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, FL

Nice Stay

Posted Sep 29, 2014
Pros: Very clean, nice staff
Cons: The sofa and chairs in the suites need to be replaced "WORN".
Location: near the intersate and lots of restauarants
The overall stay was nice however the sofa and chairs in the suites were worn need to be replaced.
5 out of 5
Recommended
for Everyone
by A verified traveler

Quick stay

Posted Aug 25, 2014
Wonderful place! I would definitely stay again! Great staff and very clean
4 out of 5
Recommended
for Everyone
by A verified traveler from Conyers, GA

Overall Nice Place

Posted Aug 5, 2014
The pictures and descriptions are a little misleading. With the Sofa Bed pulled out there is no room to walk around one side of the bed. I understand the concept of a sofa bed but a 1.5" thick mattress leaves a little to be desired. Very friendly staff with clean rooms and common areas. The Queen with sofa bed should be avoided. Get a room with two queens if you have more than 2 people in your party. Thankfully my daughter and her two infants used the sofa bed because I would not be able to move if I slept on it.
3 out of 5
by A verified traveler from NC

Summer vacation

Posted Jul 7, 2014
Pros: Non-smoking (I thought)
Cons: Completely non smoking environment
Location: several hotels and restaurants in area 10 minute drive into town
We arrived at the hotel in the afternoon, checked in okay Got to our room Which I was expecting a suite with separate sleeping and sitting areas only to find that the room had a full size kitchen area and the bed and sofa next to each other. This made for uncomfortable sleeping arrangements. We went to the pool and found some one smoking at the pool side. I asked for another set of towels because we had 4 people in our group and only 3 towels in the room and the staff was a bit rude about supplying them.
Comment from Hotel Management
Jul 15, 2014 by John, Hotel Management
My apologies for the inconveniences you experienced at our property. Your vital feedback afford us the opportunity to improve our guest service, and I hope you will give us another try to make things right, when your travels bring you back to Jacksonville.
3 out of 5
Recommended
for Everyone
by A verified traveler from Savannah, GA

Decent hotel for the money

Posted Jul 7, 2014
The hotel room was nice enough if it would have been just my husband and myself but we went with another couple who stayed with us and had the couch bed they said it awful they didn't get any sleep. It was a pretty small room to so we were feet to feet when we pulled the bed out. The breakfast was good considering most hotels have gone away free breakfast.
Comment from Hotel Management
Jul 12, 2014 by John, Hotel Management
Dear Elizabeth, Thank you for your comments! I know it is a tight fit when the sofa sleeper is in use. Our rooms are classified as "Suites," because they are slightly larger than a standard hotel room. We also offer One-, and Two- Bedroom Suites, where the bedrooms are separate from the living areas. Please come back and see us when your travels bring you back to the Jacksonville area.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 26, 2014 on Hotels.com
Comment from Hotel Management
Sep 20, 2014 by Hotel Management, Hotel Management
Thank you!
4 out of 5
Recommended
for Personal Event
by DGL from 75034

Great value! Great Service!

Posted Jun 23, 2014 on Hotels.com
I was visiting the Mayo Clinic and chose this hotel based on other reviews. I was pleasantly surprised by the surrounding areas as this hotel is located in a wooded area with a road that is a large arc/circle that I call "hotel row." Other brands and chains are on the same road, quiet, safe, easy access to the freeways, lots of fast food eateries near by. The hotel itself is modern, with kitchenette, well maintained, lots of parking, and great staff! The free breakfast is OK ... Cereals, instant oatmeal, bagel, muffins, waffle, hard boiled eggs, juice from a dispenser, yogurt. Coffee, hot water and ice water is complimentary 24x7. Internet is free for guests and in the lobby. Easy to connect and fast (will support netflix). Outdoor grill was always being used but it was not clean when I wanted to use it so I passed. The pool was also very popular. The workout room was small but clean. I stayed 8 days at a rate of 75/night plus tax. I will stay here again. I recommend this place.
Comment from Hotel Management
Sep 20, 2014 by Hotel Management, Hotel Management
Thank you for your comments! Please come back and stay with us again.
3 out of 5
Recommended
for Business Travelers
by Kthib from Ma

Unprofessional staff

Posted Jun 19, 2014 on Hotels.com
My friends and I stayed there, and paid upon checking in. We all used credit cards except one of us. She was harassed for two days by the staff, including managers, for "shorting" them $100.00. She had a receipt proving she paid the full amount. They even flagged me down and asked me to "send my friend downstairs so she can pay them". When we asked to see camera footage as proof, they immediately backed off. What a joke. Never staying there again. If you do, do NOT pay cash because even with receipts they will try to scam you.
Comment from Hotel Management
Aug 30, 2014 by Hotel Management, Hotel Management
I'm sorry you that you and your friends felt harassed by our conversation. When the cashier's drawer came up exactly $100 short, and we only had one cash paying guest during her shift, to thoroughly investigate the situation, I had to ask questions to ALL parties involved. My opening statement to your group was, "I am not accusing you, but simply inquiring about the transaction at check-in. Again, I'm sorry you felt harassed, and I do hope you enjoyed your stay.
3 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jun 16, 2014 on Hotels.com
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 13, 2014 on Hotels.com
Comment from Hotel Management
Sep 20, 2014 by Hotel Management, Hotel Management
Thank you!