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Reviews of Hampton Inn Jacksonville South/I-95 at JTB

2.5 out of 5
Hampton Inn Jacksonville South/I-95 at JTB
4681 Lenoir Ave S, Bonneval and Butler, Jacksonville, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1001 reviews" "
Rating 8 - Good. 291 out of 1001 reviews" "
Rating 6 - Okay. 69 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Michael,We're honored to receive your perfect rating! It's our pleasure to provide exceptional cleanliness, tranquility, and convenient access to everything you need. Your satisfaction is our greatest reward. Thank you for choosing us, and we eagerly anticipate the opportunity to welcome you back for another flawless stay!Sincerely, Hotel Manager

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Nathan,Thanks for staying with us and rating our hotel. Your perfect review is very much appreciated, as it encourages and motivates our entire staff. We are committed to providing you with the best hospitality and service possible. We hope to see you again soon!Sincerely, Hotel Manager

8/10 Good

Judi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped here overnight when heading to south Florida. Super convenient right off 95. Had everything we needed. Only downside was the tub backed up when taking a shower. Otherwise was good. Would stay here again as a stop over.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 11, 2024
Dear Judi,Thank you for your feedback! We're glad to hear that our hotel provided you with everything you needed for a convenient overnight stop. We apologize for the inconvenience with the tub, and we'll make sure to address this issue promptly. We appreciate your understanding and look forward to welcoming you back for another pleasant stay during your future travels.Sincerely, Hotel Manager

10/10 Excellent

Connie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great. Nice large room. Very clean and quiet.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear Connie,We're delighted to hear that you enjoyed your stay with us! Providing spacious, clean, and tranquil accommodations is our goal, and we're thrilled that you found our hotel to your liking. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable experience soon!Sincerely, Hotel Manager

10/10 Excellent

Dawn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in after midnight and they were extremely accommodating.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 1, 2024
Dear Dawn,Hello! We're delighted to hear that our team was able to accommodate your late arrival seamlessly. Providing exceptional service, regardless of the time, is important to us, and we're glad we could meet your needs. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 Good

Jennifer

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 20, 2024
Dear Jennifer,Thank you for your feedback and positive rating! We're glad to hear that you had a great experience overall. If there are any areas where we can improve to make your next stay even better, please don't hesitate to let us know. We look forward to hosting you again soon!Sincerely, Hotel Manager

10/10 Excellent

christie

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 22, 2024
Dear Christie,We are delighted to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service, and your feedback tells us that we are meeting our goals. Thank you for taking the time to share your positive rating with us. We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 Excellent

James

Traveled with partner
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear James,We sincerely appreciate your decision to stay with us and for awarding us a fantastic perfect rating. Your positive feedback is truly motivating and fills us with pride. We remain dedicated to continuously improving our services to ensure an even better experience for our guests. We eagerly anticipate the opportunity to welcome you back for another outstanding stay!Sincerely, Hotel Manager

10/10 Excellent

Lahoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Lahoma,A big thank you for your stay at our hotel. It is really delightful to see your feedback. We are delighted to know everything went great during your stay and that our location was perfect for your needs. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Eagerly looking for your next visit. Sincerely, Hotel Manager

10/10 Excellent

lillian

Traveled with family
Liked: Amenities
I like the overall Hotel. Peaceful. Restaurants nearby. Friendly service. Friendly staff.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Lillian,Thank you for your perfect rating! We're thrilled to hear that you enjoyed the overall atmosphere of our hotel and found it peaceful. It's great to know that the nearby restaurants and our friendly service and staff contributed to a positive experience. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Satisfying
Best sleep I've had in a hotel in years. Not a single complaint, breakfast was great and varied, staff was friendly. Trying to buy that mattress for my home.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 31, 2024
Dear Norman,Thank you for the outstanding 10 out of 10 rating! We're thrilled to hear your stay was very satisfying and that you had the best sleep in years. It's fantastic that you enjoyed the breakfast variety, encountered friendly staff, and found the mattress so comfortable. We'd be happy to assist if you decide to bring that comfort home. We look forward to hosting you again soon!Sincerely, Hotel Manager

10/10 Excellent

Jen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped here on our way to the Keys. Perfect for a quick stopover wirh a kid and a dog. Easy access to food and highway. Clean.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Jen,Thank you for choosing us for your stopover on the way to the Keys! We're delighted to hear that our location, cleanliness, and accessibility met your needs. We appreciate your positive feedback and hope to welcome you, your kid, and your dog back for another pleasant stay in the future.Sincerely, Hotel Manager

8/10 Good

Teana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Teana, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

sherry

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 16, 2023
Dear Sherry,We value your kind rating and the time you spent at our hotel. We're happy you enjoyed your time with us and appreciate your positive and motivating review. Since we go above and above to ensure that our guests have the best possible experience, we appreciate your perfect rating. We are excited to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 7, 2023
Dear Craig,Thank you for your perfect rating! We're thrilled to see that you had a fantastic experience. If there's anything specific you loved or any suggestions you have for improvement, feel free to share. We look forward to hosting you again for another exceptional stay.Sincerely, Hotel Manager

2/10 Terrible

Kevin

Disliked: Staff & service, property conditions & facilities
Would not stay there again.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear Kevin,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would appreciate any specific details about your stay that we can address. Our goal is to continuously improve, and we value your input. If you're open to sharing more details, please let us know.Sincerely, Hotel Manager

10/10 Excellent

tobey

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 13, 2023
Dear Tobey,I appreciate your fantastic review. Hearing that you had an amazing time while visiting us makes us very happy. Our top goal is to provide outstanding service, thus we sincerely value your good comments. In the future, we hope to have you back for even another wonderful visit!Sincerely, Hotel Manager

10/10 Excellent

Jeffrey

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 16, 2023
Dear Jeffrey,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay with us and that we were able to provide you with a clean, comfortable, and hospitable experience. We hope that you will consider staying with us again and will recommend our hotel to friends and family members.Sincerely, Hotel Manager

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 14, 2023
Dear Caryn,Greetings! We are really delighted to see your feedback. For any hotel, cleanliness and dedicated and honest hospitality wins the guests hearts. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Sonia, West Melbourne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town to attend a show at the Center for Performing Arts and this location was very close to the Center. There was a Cracker Barrel and Applebees within walking distance.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Sonia,Thank you for choosing our hotel during your visit to attend a show at the Center for Performing Arts. We're delighted that our location was convenient for your plans, and it's great to hear that you had dining options like Cracker Barrel and Applebee's within walking distance. We appreciate your positive feedback and hope you had an enjoyable time at the show. If your travels bring you back to the area, we'd love to welcome you again.Sincerely, Hotel Manager

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Kerry,Thank you for the excellent rating! We're thrilled that you had a positive experience during your stay. If you have any specific comments or suggestions you'd like to share, feel free to let us know. We appreciate your feedback and hope to welcome you back for another 5-star experience in the future.Sincerely, Hotel Manager

10/10 Excellent

eryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 9, 2023
Dear Eryn,We're thrilled to hear that you loved your stay! Providing a wonderful experience for our guests is our top priority. If there's anything specific that made your stay exceptional or any suggestions you have for us to make your next visit even better, please feel free to share. We appreciate your feedback and look forward to hosting you again for another fantastic experience.Sincerely, Hotel Manager

10/10 Excellent

simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All about location
Just a one night overnighter but very convenient off 95. Nice spread for breakfast in morning everything we wanted to start the day eggs sausage cereal etc. Spotless room with huge tv. Nice job I’ll be staying again
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 6, 2023
Dear Simon,Hello! It's wonderful to hear about your positive experience! We're delighted that our location off 95 was convenient for your one-night stay. I'm glad you enjoyed the breakfast options and that it had everything you needed to start your day. It's great to know that you found the room spotless and equipped with a large TV. We can't wait to welcome you back for another pleasant stay. Thank you for your kind words, and we look forward to your return!Sincerely,Hotel Manager

10/10 Excellent

Nora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 24, 2023
Dear Nora,Thank you for taking the time to share your experience with us. Your feedback is invaluable and motivates us to consistently provide an outstanding experience for all our guests, across all aspects of our hotel. We appreciate your perfect rating and look forward to welcoming you back soon!Best Regards,Hotel Manager

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Charles,Thank you for your perfect score! We're thrilled to hear that you had a fantastic experience during your stay. If you have any specific highlights or if there's anything you'd like to share about your visit, please feel free to let us know. We hope to have the pleasure of hosting you again in the future!Sincerely,Hotel Manager

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Stephanie,Thank you for staying with us and giving us the opportunity to serve you. We are pleased to receive your 5-star review, which means a lot to our hotel and staff. Your review motivates us to continue making improvements that will make your next stay even better! And we hope you will return as our guest again soon.Sincerely,Hotel Manager

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 4, 2023
Dear Janine,Thank you for taking the time to share your experience with us. We are thrilled to know that our hotel has made such an impression on you that you have given us a perfect 10-star rating! We strive to provide the highest level of service and hospitality to all of our guests, so it is wonderful to hear that we have achieved that. We look forward to welcoming you back to our hotel soon!Warm Regards,Hotel Manager

10/10 Excellent

REINALDO, GUAYNABO

Liked: Cleanliness, staff & service, property conditions & facilities
Perfecto
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 4, 2023
Dear REINALDO,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

2/10 Terrible

Michelle

Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 2, 2023
Dear Michelle,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely,Hotel Manager

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, great location and everyone was so friendly. From the front desk to the person working the front desk, it was a great experience.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 30, 2023
Dear Elizabeth,We're thrilled to hear that you had a great experience during your stay! It's fantastic to know that the property was clean, the location was convenient, and that you encountered friendly and helpful staff from the front desk to the person working there. Your satisfaction is our top priority, and your positive feedback is truly appreciated. We look forward to serving you again in the future, and thank you for choosing our property for your stay!Sincerely,Hotel Manager

10/10 Excellent

Leshae

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 30, 2023
Dear Leshae,Thank you for the concise and positive feedback! We're delighted to hear that you had a great experience. If you have any specific comments or if there's anything else we can do to make your future stays even better, please feel free to share. Your satisfaction is important to us, and we look forward to serving you again in the future.Best Regards,Hotel Manager

6/10 Okay

Tim

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Sep 30, 2023
Dear Tim,Thank you for taking the time to give us your feedback on your stay with us. Thank you for the 6 out of 10 stars. I hope you will give us another chance in the future next time you are passing through our area so we can turn that 6 into a 10.Sincerely,Hotel Manager

10/10 Excellent

Amandeep, Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Sep 30, 2023
Dear Amandeep,Thanks for your kind feedback. We try to provide the best experience in town, and that seems to be a goal. We take pride in doing what's right to ensure the best possible guest experience and hope you will be able to stay with us frequently in the future. Sincerely, Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Sep 30, 2023
Dear John,Greetings! We are really delighted to see your feedback. For any hotel, cleanliness and dedicated and honest hospitality wins the guests hearts. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely,Hotel Manager

8/10 Good

Brandon

Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 26, 2023
Dear Brandon,Thank you for your review and for giving us an 8 out of 10 rating! We're glad to hear that you had a positive experience during your stay. Your feedback is valuable to us, and we appreciate your comments. If there is anything specific we can do to make your next stay even better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Ciearra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The hotel was nice and quiet. However we weren’t informed during booking this place that the pool was broke and didn’t work.
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 10, 2023
Dear Ciearra,Thank you for choosing our hotel for your stay. It is nice to see your straight comments telling us what worked and what did not work for your stay. We pay attention to these points which help us to improve our services still better. I look forward to your continued patronage and visits.Sincerely,Hotel Manager

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Every single employee was a joy to talk to, check in was so easy, room was large and so clean! Super comfortable and quiet too. Will absolutely return and stay time and time again!
Response from Hotel Manager on Jul 3, 2023
Dear Marsha,Thank you for your wonderful review! We're delighted to hear that you had a great experience with us. It's always our goal to provide excellent customer service and comfortable accommodations. We appreciate your kind words and look forward to welcoming you back for many more enjoyable stays in the future.Sincerely,Hotel Manager

10/10 Excellent

Melinda

Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 29, 2023
Dear Melinda,Thank you so much for giving us ten star! We are so happy to know that you had such a great experience with us, and we strive to keep providing top-notch service. We’re glad you appreciate our commitment to excellence and we look forward to continuing to serve you. Sincerely,Hotel Manager

8/10 Good

Rina

Liked: Cleanliness, staff & service
The water pressure was low and bathrooms could be updates. However the staff waa super friendly and efficient. They were very accomodating to our needs.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 26, 2023
Dear Rina,Thank you for your feedback! We are sorry to hear that the water pressure was low and that the bathrooms could be updates but we are glad that the staff provided you with friendly and efficient service. We appreciate your comments as they help us to improve our service. We hope you enjoyed the rest of your stay and we look forward to seeing you again soon.Sincerely,Hotel Manager

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service
Clean, convenient, and easy for traveling.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 23, 2023
Dear Greg,Thank you for your review! We are happy to hear that you found your stay with us clean, convenient, and easy. We work hard to make sure our hotels provide a comfortable and enjoyable experience for our guests, and we are glad you enjoyed your stay. We hope you'll choose us again in the future!Sincerely,Hotel Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 20, 2023
Dear Guest,Thank you for taking the time to give us your feedback on your stay. We appreciate it! I hope we can turn that 6 into a 10 next time you are passing through our area so we can give you another chance to experience our hotel's best features. We're always striving to improve and have noticed even small things can make a big difference in the overall experience.Sincerely,Hotel Manager

10/10 Excellent

Jerry

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff, breakfast good! Like all hotels of late floors could be cleaned better
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 19, 2023
Dear Jerry,Thank you for your review! We are glad that you had a good experience at our hotel and enjoyed our breakfast. We are sorry that our cleaning protocols have not been up to our usual standards and we would like to assure you that we are doing our best to maintain high quality standards. We take all feedback seriously and will make sure to take your comments into account in the future. Thank you for your feedback!Sincerely,Hotel Manager

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and a reat place to get a good nights sleep
I was away visiting friends and family for most of the time I was there. I would leave in the morning and return in the evening. The room was always clean and the hotel was quite so I got plenty of rest. I visit Florida about twice a year and this is where I always stay.
Stayed 3 nights in Jun 2023
Response from Hotel Manager on Jun 14, 2023
Dear Larry,Thank you for taking the time to share your experience with us. We are delighted to hear that you had a great stay at our hotel. We are thrilled that you found your room to be always clean and that you were able to get a good night's sleep while staying with us. Our top priority is to provide our guests with a comfortable, clean, and relaxing environment, and we are glad to hear that we were able to meet your expectations. We appreciate that you choose to stay with us every time you visit Florida, thank you for your loyalty. We hope to continue to be your hotel of choice for all your future visits. Sincerely,Hotel Manager

6/10 Okay

shannon

Liked: Cleanliness, staff & service
Meh....
The service at this Hampton Inn was awesome! Reggie and Bella were great!! The room itself was just not really up to Hampton standards. There were 2 different types / colors of flooring in the room - very strange! The loveseat in the room was very worn out and clearly left over from the mini remodel done on the property. The tub enclosure was cracked and kind of glued around the tub spout. We stayed in room 201. Unfortunately, breakfast was also not up to standard . No eggs (apparently the truck of supplies didn't arrive.) There some hard boiled eggs that were almost frozen inside and the sausage patties were a very light color - we thought they were oatmeal cookies at first! The attendant was very pleasant I am sorry we did not get her name. Overall the place worked for us for one night. It was not dirty, everyone was nice, but we choose Hampton Inns because we know what to expect. The exterior of this hotel looked amazing, but the interior just didn't live up to what we normally look for in Hampton Inns. Thank goodness for the friendly staff! :-)
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 13, 2023
Dear Shannon,We appreciate your feedback and your stay with us at our hotel. We are delighted to know that Reggie and Bella went above and beyond to make your stay awesome. We take pride in our service and we are happy to have impressed you in this regard. We regret that the room was not up to your standards. We value your feedback and we will use it to improve our hotel in all aspects. We are sorry for the uneven flooring in your room, the old loveseat, and the cracked tub enclosure. We will fix these problems as soon as possible to enhance our guest's experience. We also regret that the breakfast was not satisfactory and that it caused you any trouble. We are glad to hear that the breakfast attendant was helpful and we will pass on your kind words to the whole team. We thank you for being a loyal Hampton Inn guest and we hope to see you again soon for a more pleasant stay that meets your expectations.Sincerely,Hotel Manager

10/10 Excellent

Faith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 13, 2023
Dear Faith,Thank you for your kind words! We are so glad to hear you had a wonderful stay at our hotel. We are committed to providing each and every one of our guests with a pleasant experience and it makes us so happy to know that you enjoyed your stay. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 Excellent

Dawn

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 30, 2023
Dear Guest,Thank you for choosing our hotel and for sharing your positive experience in your review. We greatly appreciate your 5-star rating. It is our constant endeavor to provide exceptional hospitality and ensure our guest's comfort. Your feedback is truly encouraging and will inspire us to continue delivering excellent service. We look forward to welcoming you back in the near future for another memorable stay!Best Regards, Hotel Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Apr 2023
Response from Hotel Manager on Jun 1, 2023
Dear Julie,Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

4/10 Poor

Blaise

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Housekeeping disturbed my wife's sleep!
The housekeeping staff made our stay there very unpleasant. We checked in around 12:40 am on Saturday because of a long drive under the rain coming from Atlanta with many accidents on the road. At 7:35 am my wife went to drop me off as I had to take care of business and went back to the hotel. Around 9:53 am a housekeeper came and banged on the door of the room for a good five minutes before my wife woke up to ask if there was a problem. The person then said she was checking to see if there was someone in the room. We had a sign on the door they gave us at checking letting them know we had a service dog in the room. My wife let the housekeeper know that checking wasn't until 11am so why knock on the door this early when she still needed some sleep? Less than 30 minutes later another pserson from housekeeping came and knocked twice on the door before opening the room with their card and trying to get in. My wife who has sleep apnea and wears a mask to sleep had to jump out of her bed to let the person know she wasn't supposed to enter our room when the guest is still in. That housekeeper tried to argue she didn't know. But there was still a sign on the door. My wife and the dog were left scared as this was close to some harassment. And on top of that we didn't even get the room we booked. We booked a king bed and got a room with a double bed but didn't complain. I called them back after my wife picked me up to file a complaint and a manager hasn't yet returned my call.
Stayed 1 night in May 2023
Response from Hotel Manager on May 15, 2023
Dear Blaise,Thank you for taking the time to tell us about your experience. I'm sorry you were disturbed due to the hosekeeping staff issues. We will investigate your concerns and take all necessary actions.In the future, we will make certain that our guests have a wonderful stay with us. Please give us another chance and return soon.Sincerely,Hotel Manager

8/10 Good

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good except TV guide and stations not aligned.
Stayed 3 nights in May 2023
Response from Hotel Manager on May 15, 2023
Dear Bonnie,Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive experience during your stay. We apologize for any inconvenience caused by the TV guide and station alignment. We will address this issue promptly to ensure a better experience for future guests. We appreciate your valuable input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Artiom

Liked: Cleanliness, staff & service, property conditions & facilities
Good, clean, ev charging, breakfast included
Stayed 2 nights in May 2023
Response from Hotel Manager on May 9, 2023
Dear Artiom,Thank you for your review! We are glad to hear that you enjoyed your stay at our hotel. We take pride in providing a clean, comfortable environment and we are happy to know that you appreciated it. We also appreciate that you noticed our electric vehicle charging station, and that you found our complimentary breakfast to be up to your expectations. We look forward to welcoming you back soon.Sincerely,Hotel Manager