Ratings based on 221 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
82% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Texas coast

Posted Jul 27, 2015
Pros: Beautiful environment and friendly, excellent staff.
Cons: Comforter or heavy blanket in addition to a very lightweight bedspread. That's just because I am used to weight at home. A minifrig would be nice.
Wonderful. Very relaxing. Right on the beach. All inclusive was a great way to experience SW Pacific coast for the first time. Food was great, although bland, which is typical of Costa Rica.
4 out of 5
Recommended
for Everyone
by A verified traveler from cartago

Family- friendly hotel

Posted Jul 17, 2015
Very good food Clean facilities Nice rooms Excellent location
Comment from Hotel Management
Jul 21, 2015 by Hotel Response, Hotel Management
Dear Sofia, thank you for posting your amazing comments. We are thrilled that you liked our hotel so much and that you found the services we offer so good and our accommodations so comfortable and clean. We are very lucky to have a very convenient location because besides being right infront of the beach we have direct access to it and we are also just a couple of blocks away from downtown Jaco making it very easy for our guests to take a fun stroll after relaxing at the beach. It was a pleasure having yo here with us. We hope to see you back again very soon. Warmest regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando, florida

Just what I expected

Posted Jun 18, 2015
This hotel had everything I needed. Food, drinks, and beach. The staff were nice. The location was great. The food and drinks were good and I would go back.
Comment from Hotel Management
Jun 30, 2015 by Hotel Response, Hotel Management
Dear Traveler, thank you for sharing your fabulous comments about our hotel. We are very pleased that you had such a fun and comfortable stay finding our all inclusive services so great and feeling so satisfied with the food , drinks, accommodations and customer service we provide. The most important thing for our staff is seeing our guests having fun and glowing with satisfaction during their entire stay so we make it our priority to make sure that they get everything they need and request. It is also very nice that you found our location so convenient since we are not only right infront of the beach (and with direct access to it) but we are also a small walking distance from the center of Jaco, making it very accesible to our guests to take a pleasant stroll into town without having to use a car. It was wonderful having you here with us. Thank you so much for choosing us. Best regards.
2 out of 5
by A verified traveler from new york

It sucks

Posted Jun 9, 2015
Pros: it was clean, lots of shops down the strip walking distance , good surf, many guards around the facility
Cons: update facilites, menus, activities,food quality,rooms needs fridge,
Location: kayak restaurant, morales bar and grill, Atv and zipline tour ,there are 3 major club lounges in the are where you can party with locals
lets begin with the food (buffet) every day same thing everyday, same breakfast, same lunch same dinner,= sucks food quality : upgraded tv dinner or prison chow hotel was clean room maids kept rooms clean however there were barely any guests to really keep up after No refrigerators in the rooms,no single bed rooms, choppy free wifi,activities, water aerobics both no good, beach was not pretty at all, a lot of gravel upon entry and the water is cloudy dark green, only one pool, kitchens shut down at 9:30,no guest allowed at all ,family, friend from another hotel or other none can visit you or stay with you on the property. security: there is a room safe where it is the side of a jewelry box and a lock from the 1950s the lock is a skeleton key which the hotel makes you put a significant deposit down for. the room safe can barely hold anything it defeats the purpose the rooms have a/c but still have window louvres i haven seen louvres since the early 1980s the hotel needs updating
Comment from Hotel Management
Jun 11, 2015 by Hotel Response, Hotel Management
Dear Guest, we really appreciate your comments and opinions about your stay in our hotel since they provide us with very valuable information of what you really think about our hotel and its services and give us ideas of what we an do to keep improving everyday. We are glad that you found our location so convenient because besides being right infront of the beach and having direct access to it, it is a very short walking distance from the center of Jaco meaning that they can stroll downtown without having to drive. We are very sorry that you found that our facilities need updating but we are happy to inform you that the hotel is actually being remodeled and renovated but it is being done in parts (so the entire facities would not have to remain close while the work is being done), we can assure you that hopefully in a short time, the work done on the entire hotel will be completed and the entire facilities will be completely updated, furnished with the most modern furniture and electrical appliances. We are very sorry to learn that the hotel's food was not up to your expectations and that you found it repetitive, please accept our apologies for it and we are going to immediately share your comments with our Food and Beverages Staff so they can take them into account and get to work on it as soon as possible because we have a duty and we have made a pledge for the complete satisfaction and comfort of our guests and we assure you that any discomfort or mishap that they might have and that they let us know about are always dealt with the outmost urgency so we can keep on improving on a daily basis in order to attain their total satisfaction. Our hotel follows the most strict policies regarding our guests' safety and well being , that is the reason that people who are not guests' of the hotel are not allowed in (even if they are friends of our guests but we really do have to follow the rules and policies established by the Brand). Once again, please accept our most sincere apologies for your inconveniences, we assure you that we are going to deal with the problems immediately because our guests' satisfaction and comfort are our outmost desire and we have the resposability to provide it every time. It was a pleasure being at your service. Thank you for staying with us. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2015
It was great location, staff really nice It was great location, staff really nice It was great location, staff really nice It was great location, staff really nice
Comment from Hotel Management
Jun 10, 2015 by Hotel Response, Hotel Management
Dear Traveler, thanks for posting your nice comments. It makes us very happy that you found our staff to be so attentive and nice and our location so convenient. Our hotel is right infront of the beach and has direct access to it so our guests can have the Pacific Ocean right in their backyard during their stay with us, and we are also just a couple of blocks away from downtown Jaco making it possible for them to visit the town without having to use a car. Our wonderful staff's main concern is to always be able to comply with our guests' needs and requests so they can feel completely sure that their stay is going to be a very comfortable one. Thank you for choosing us, we hope to see you back again soon. Warmest regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from CR

Nice

Posted Jun 1, 2015
Very Nice, interesting experience, taste food and Good services
Comment from Hotel Management
Jun 10, 2015 by Hotel Response, Hotel Management
Dear Frank, thank you for sharing your review. We are delighted that your experience with us was so interesting and that you liked our food and services so much. We are a hotel totally committed to attain our guests' complete satisfaction and comfort. Our very convenient location not only allows our guests' to be right infront of the beach and with direct access to it, but it also lets them be able to take a stroll to downtown Jaco to window shop and to be able to see and experience its very intersting and picturesque nightlife without having to use a car. It was a pleasure being able to serve you. Thank you for staying with us. Best regards.
3 out of 5
Recommended
for Families
by A verified traveler from maineville ohio

hotel has a great location, nice setting

Posted May 20, 2015
Pros: the layout was good with the pool and beach close
Cons: the noise at night was terrible
Location: we did zip-line and horse back riding in the area it was great
hotel was ok, at night the the music was to loud we were on the pool side, we could not watch tv or sleep for the loud noise from the parties at the pool area
Comment from Hotel Management
Jun 2, 2015 by Hotel Response, Hotel Management
Dear mike, thanks for sharing your comments regarding your stay in our hotel. We are very pleased that you found our location so great because besides being right infront of the beach (and with direct access to it) we are a walking distance from the town of Jaco making it very convenient for our guests to go and take a stroll and windowshop without having to drive. It is very nice that you found that the hotel had everything you needed during your stay. We are very sorry to learn how the noise bothered you at night and we apologize for it. We are definitely going to share your comments about the volume of the music with our General Manager so she can take it into account because there is nothing we want more than to make all of our guests feel completely comfortable during their stay with us. It was a pleasure having you here with us. We hope to see you back again soon. Warmest regards.
3 out of 5
by A verified traveler from New York,NY

So,so hotel needsupgrading

Posted May 3, 2015
Best Western is out dated.Needs more activities ,its very boring.The beach has to many pebbles that hurt the feet.The food was very greasy,gain a lot of weight.
Comment from Hotel Management
May 7, 2015 by Hotel Response, Hotel Management
Dear Albert, thank you so much for sharing your review about your stay with us. We are very happy to inform you that the entire hotel is being remodelled, one part of the building first, then the other one so we can continue working meanwhile all this work is being done. We will definately share all your comments with our Brand Standard Team so thy can look into it as soon as possible because our guests' comfort and satisfaction are extremely important for us. We are going to take your valuable opinion regarding the hotel's food into account immediately by sharing them with our Food and Beverages Staff so they can immediately take it into account because as we said before, there is nothing more important for us than our guests' satisfaction. It was a pleasure having you here with us. Thank you for choosing us. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Nice Hotel close to the beach

Posted May 2, 2015
Clean, recently remodeled. Staff helpfull. Food good.
Comment from Hotel Management
May 7, 2015 by Hotel Response, Hotel Management
Dear married couple, thank you for posting such a fabulous review. We are thrilled that you enjoyed your stay with us so much and that you found everything up to your expectations. It makes us very happy that our location was so convenient for you both since we are just right infront of the beach. Our great staff's main goal is to make sure that our guests get anything they need and that have all the fun and relaxation during their entire stay. It was wonderful having you both here with us. We hope to see you back again real soon. Warmest regards.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Escapada de fin de semana

Posted Apr 27, 2015 on Hotels
Muy agradable la experiencia! Magnifica atención y el servicio de primera.
Comment from Hotel Management
Jul 25, 2015 by HotelReponse, Hotel Management
Estimado Traveler, le agradecemos mucho sus excelentes comentarios sobre su visita a nuestro hotel. Nos hace muy felices saber lo mucho que disfruto de su estadía con nosotros ya que nuestro objetivo es brindarle a nuestros huéspedes la mayor satisfacción y comodidad durante toda su estadía. Es muy grato saber lo mucho que le gusto nuestra atención ya que nosotros siempre hacemos todo lo posible por brindar a cada uno de nuestros huéspedes todo aquello que necesiten para su completa comodidad y satisfacción. Fue un verdadero placer haberlo podido atender. Esperamos nos visite de nuevo en un futuro muy cercano. Muchas gracias por preferirnos.