Ratings based on 146 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
75% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified travelerfrom Beaverdam, VA

Best Western hotel review in Jaco Beach, CR

Posted Mar 24, 2015
Pros: Convenience to the town and to the beach. Clean rooms and friendly staff.
Cons: add a larger shelf or a counter in the bathroom for the toiletries. The small shelf was not large enough for 3 people use. Add more hangers in room.
Location: Location was good for town shopping and dining. We went horseback riding at a farm not 10 minutes from the hotel.
We would only recommend this hotel with reservation. The rooms were okay and very clean, but small. We would recommend putting a larger shelf or counter in the bathroom for toiletries. The meals were okay, but monotonous. They were the same every day for breakfast, lunch, and dinner with only a little variance in sauces for the pasta. There was no entertainment except for the weekend or when bus loads came in. We enjoyed our stay in Jaco Beach very much--the hotel is within walking distance of the town so shopping and dining was convenient.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Puerto Plata, R.D.

Very close to Jaco´s Surfers Beach... ;)

Posted Mar 21, 2015
Pros: It was exactly what we were looking for our stay in C.R.
Cons: Mybe some update to buildings.
Location: Very good.
Very nice and great location hotel... Good food, overall fine...
3 out of 5
Recommended
for Families
by A verified travelerfrom Boston

Nice, basic hotel with friendly staff.

Posted Mar 17, 2015
Pros: pool, clean
Cons: tennis court, beach area
Location: Jaco is a bit of the wild west. Decent restaurants. You have to be careful at night with the hustlers on the main strip
The hotel is basic but does the job. The tennis court needs a total repair and the hotel should have staff by the beach. Nice room, clean. Good location
Comment from Hotel Management
Mar 24, 2015 by Hotel Representative, Hotel Management
Dear eric, thanks for posting your comments about your stay in our hotel. We are very glad that you found your stay with us so comfortable and satisfying with our very comfortable and clean rooms and our very convenient location (besides being right infront of the beach with direct access to it we are also a small walking distance from the town of Jaco were our guests can shop and try different restaurants). We will definitely share your comments about the tennis court with our manager so she can take it into account immediately. Thank you for staying with us. It was a pleasure having you here. Best regards.
5 out of 5
Recommended
for Families
by A verified travelerfrom Calgary

Great hotel right on the beach.

Posted Mar 17, 2015
Pros: Location, right on the beach. Not a lot of foreign tourists, mostly local Costa Rican's come to the hotel for weekend getaways.
Cons: Need to get all their rooms updated.
Location: Great location, right on the beach. Great for learning to surf. Close to a lot of tours ie. crocodile safari, zip lining, Manuel Antonio park.
Staff was extremely friendly, helpful and professional. Everything was well taken care of, the staff were always cleaning or landscaping. Great location for day tours. A few blocks from the town where you can go shopping. Daily activities at the hotel if you wanted stay at the hotel for the day and hang out at the pool. Not a lot of foreign tourists mostly Costa Rican's coming for a holiday. Weekends were busier with locals staying at the hotel. Fantastic food! Buffets for all meals, great variety. Highly recommend this hotel.
Comment from Hotel Management
Mar 24, 2015 by Hotel Representative, Hotel Management
Dear Tanis, thanks for sharing your very nice review. It makes us very glad to learn how convenient you found our hotel's location because besides right infront of the beach and having direct access we are also a couple of blocks from downtown Jaco making it very easy for our guets to enjoy and afternoon browsing and shopping in the town without having the need for a car. We will gladly share your nice comments about how delcious our meals are with our Food and Beverages Staff, we are sure they are going to be very proud of it. It was a pleasure being at your service. Thank you for staying with us. Best regards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Iowa, USA

Exactly what you need for the price. A+!

Posted Mar 15, 2015
My boyfriend and I came down for a 5 night stay at this all inclusive and were a little skeptical after reading some of the reviews. We ended up having the most wonderful time. The food was great and had a good variety every day--something for everyone. The staff and bartenders were incredibly helpful and friendly. Everything was clean and well-taken care of. If you want your 5-star, schwanky, high class hotel, go down the block to Croc's resort. This Best Western was EXACTLY what we wanted! We couldn't have asked for a better stay for the price we paid!
Comment from Hotel Management
Mar 24, 2015 by Hotel Representative, Hotel Management
Dear Hannah, thank you for writing your wonderful comments. We are way beyond happy to learn how much you and your boyfriend enjoyed your stay with us and that we were able to provide you with everythng you needed to make your stay a great and fun experience. We are very pleased that you liked our buffets so much and that you found it varied and very tasty. Our entire personnel is always making our guests feel very comfortable and providing them with everything they need during their stay, wether it is drinks or something for their room. We really do strive for our guests happiness and satisfaction. It was a plesure having you and your boyfriend with us. We hope to see you both back again soon. Best regards.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Hotel with great location, food, and helpful staff

Posted Mar 8, 2015
Pros: The food was excellent and, being in buffet style, you can eat as much as you like. Drinks are also free.
Cons: Hotel towels in Costa Rica are very rough to the skin.
Location: Hang gliding. Plenty of natural parks in the area.
This is the second time I stayed at this hotel and I will do so again whenever I am in Jaco. As I was checking in, they were having an excersise class in the pool with Spanish music playing. At least two to three times a day they would have something like that going on it the pool. The hotel is right on the beach and they provide beach chairs free of charge. The breakfast, lunch, and dinner buffets were delicious. Each meal comes with fresh fruit and plenty of food. The only meal that I did not eat there was when I ate across the street at Jaco Taco where I had some awesome tacos. Alcoholic drinks are included with the all inclusive package so a person can drink from 11am to 1am anywhere on the hotel grounds as well as on the beach. My only warning, besides sun block for the very strong sun, is that items at the gift shop can be found down the road for cheaper prices. Otherwise, I highly recomend this hotel if you stay in Jaco.
Comment from Hotel Management
Mar 19, 2015 by Hotel Staff, Hotel Management
Dear Rob, thank you so much for sharing such an amazing review. We are delighted to find out that you are already part of our extended global family since this is not the first time you have stayed with us nor this is the last time either, meaning that you are more than satisfied with everything we have to offer: starting with our very convenient accommodations, our all inclusive services and our wonderful staff who are always one step ahead in making sure all of our guests get everything they need and request and get to feel more than welcome, right at home. Our very convenient location is ideal because besides being right infront of the beach, with direct access, we are a walking distance away from the center of Jaco giving our guests lots of choices in what to do wether inside our hotel or just browsing around the town. We are going to be more than happy to share your comments with our Food and Beverages Staff who are going to be thrilled that you liked all the food, drinks and snacks so much. It was a pleasure being able to serve you. The entire team will look forward to your next visit. Best regards.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom indiana

great place to stay

Posted Feb 17, 2015
Pros: friendliness
Cons: food was good and plentiful but bland...could have spiced up the food some
Location: jungle monkey tour before you get to Damas on highway 34
the staff were extremely nice and could not seem to do enough for you...always available and helpful. if you stay here they have nice tours but go downtown to get the cocrodile tour from the ones that feed them and you will be guaranteed to see the croc, also on way to manuel antonio national park is a little sign advertising monkey tour well worth the stop...the hotel itself was clean,nice and comfortable place to say.
Comment from Hotel Management
Mar 12, 2015 by Hotel Representative, Hotel Management
Dear pat and jack, thank you for taking the time to write and share your very nice review about your stay in our hotel. It makes us feel wonderful that you enjoy your stay with us so much and that you found our staff so friendly, attentive and helpful. Our outmost desire is to be able to provide our guests with the most comfortable accommodations, the best services and to make their stay be as relaxing and fun as it can be ; so we are very glad that we did achieved our goals. Thank you for sharing your reccommendations about the food, we really appreciate it and we are definitely going to share it with our Food and Beverages Staff so they can take it into account because there is nothing we want more than to make each and every one of our guests feel completely satisfied with us. It was a pleasure having you here with us. We will look forward to your next stay. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 29, 2015
The hotel was good this a place where families go to vacation
Comment from Hotel Management
Mar 12, 2015 by Hotel Representative, Hotel Management
Dear Guest, thank you foe posting such a nice and concise review. We are delighted to find out how much you enjoyed staying with us and how comfortable and convenient you found our accommodations and services. We are a family oriented all inclusive hotel whose outmost desire is that entire families can enjoy the beach and all the activities we offer with all the comforts we provide. It was a pleasure being at your service. We hope to see you back again very soon. Best regards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Costa Rica

Great quality!

Posted Jan 8, 2015
Direct access to the beach, excellent food and they use quality liquor for the drinks and cocktails, also they have nice activities during the day for everybody.
Comment from Hotel Management
Jan 20, 2015 by Hotel Representative, Hotel Management
Dear Chris & Laura, thanks for sharing your great comments. It is wonderful to hear how conveneint you found our location with its direct access to the beach, our all inclusive drinks and food (both the buffets for lunch, dinner and breakfast and all the snacks we offer). We are a hotel whose main purpose is to make our guests feel completely satisfied and comfortable but also provide them with everything for to have a very fun stay. It was a pleasure having you here with us. We hope to see you back again soon. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel on the beach

Posted Jan 4, 2015
Best Western Jaco Beach offers a good choice when you want to leave the inner land in Costa Rica and come to the ocean side. The staff is excellent in their service.The hotel is very clean including the rooms.The pool is functional but somewhat small. The beach is enjoyable with beautiful sunsets and the surf makes it very attractive.The food is good although not outstanding. The hotel is especially suitable to families.
Comment from Hotel Management
Jan 10, 2015 by Hotel Representative, Hotel Management
Dear Traveler, thanks for sharing your comments about your stay. We are delighted to learn how much you liked our hotel and all the services we offer. We are happy to have a staff that is always going the extra mile to make our guests feel welcome and to provide them with anything they need to make their stay as comfortable as it can be. It is great to learn how comfortable and clean you found your accommodations and how beautiful and fun you found the beach right infront of the hotel . Thank you for choosing us. We will be expecting you back very soon. Best regards.