Beach nearby

Reviews of Blue Palm Hotel

3 out of 5
Blue Palm Hotel
350 meters east of Pops, Central Jaco, Jaco, Puntarenas

Reviews

6.8
Rating 10 - Excellent. 40 out of 170 reviews" "
Rating 8 - Good. 47 out of 170 reviews" "
Rating 6 - Okay. 32 out of 170 reviews" "
Rating 4 - Poor. 34 out of 170 reviews" "
Rating 2 - Terrible. 17 out of 170 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Brent

It was very very noisy with traffic and loud music
Stayed 10 nights in May 2023
Response from Anna on Jun 2, 2023
Brent, thank you for your comments. We are sorry to hear that your experience was unpleasant with the noise. We can move guests to rooms on the side of the hotel given they are not reserved, and there are staff to watch at night to control the noise. We hope you stay at the hotel on a future visit to Jaco.

10/10 Excellent

Marvin

Stayed 1 night in Apr 2023

4/10 Poor

CRISTI

Stayed 1 night in Feb 2023

8/10 Good

Jose

Stayed 1 night in Feb 2023

6/10 Okay

viet

Good for a night or two stay.
Stayed 1 night in Mar 2022
Response from Anna on Mar 13, 2022
Viet, thank you for your comment and stay at the hotel. We are glad you thought the hotel was a good choice for a short stay and hope you return on a future visit to Jaco.

8/10 Good

patrick k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome made my experience so perfect thank you I’ll back
Stayed 3 nights in Dec 2021
Response from Anna on Dec 29, 2021
Richard, we are glad you enjoyed your stay at the hotel and you thought the staff were helpful. We hope you stay at the hotel again on a future visit to Jaco.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This place had decent reviews but upon arriving in the room it was sub par to all the other places ive stayed. Uncomfortable beds, can hear everything going on, kids screaming people talking. Pay the extra little bit and upgrade to a nicer place! I spent $75 and regret not getting the $100 place next door that looked amazing.
Stayed 1 night in Nov 2021
Response from Mark on Dec 4, 2021
Hi Mr. X...sorry your stay with us wasn´t up to your expectations. I'm sorry we didn't know you were unhappy. Most of our beds are orthopedic, and hence firm, but we have rooms with softer mattresses also and we have foam matress toppers available also. Being close to the pool is sometimes a little noisier but we can with pleasure move clients who prefer less activity to rooms up front. We are here to make your stay as comfortable as possible.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room good price
Stayed 1 night in Sep 2021
Response from Mark on Oct 3, 2021
Nick, thank you for your stay at the hotel. We are glad you thought the room was clean and hope you choose to stay at the hotel on another visit to Jaco.

6/10 Okay

keith

Traveled with partner
Liked: Staff & service, amenities
So I liked that they didn't bother me daily with people knocking on the door asking about cleaning, it was by request. Seriously who needs clean towels and sheets daily. However, my only negative was the 1 cockroach that came from the hole of the a/c drain. Plugging it with foam do no creepy crawler can enter, is all it takes.
Stayed 5 nights in Sep 2021
Response from Mark on Sep 19, 2021
Kieth. Thanks for your comment. As for cleaning we have a policy of changing towels daily. We will clean daily if requested, but every three days automatically. I have just finished recaulking the AC hose to prevent any other crickets from entering.

8/10 Good

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time coming to Costa Rica even though it was raining most of the time here I enjoyed my time out here and staying at the Blue Palm Hotel I'll definitely come back and stay here while in Jacó
Stayed 1 night in Aug 2021
Response from Mark on Sep 2, 2021
Thank you for your stay at the hotel. We are glad you enjoyed your time. We hope you stay at the hotel again on a future visit to Jaco.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, quiet and clean.
Wonderful stay!
Stayed 4 nights in Aug 2021
Response from Mark on Aug 25, 2021
Renee, thank you for your stay at the hotel. We are glad you thought the hotel was clean and you enjoyed your stay. We hope to have you stay at the hotel again on a future visit to Jaco.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Most uncomfortable bed ever out of hundreds of hotel stays. Honestly think that it was just a box spring.
Stayed 1 night in Feb 2021
Response from Mark on Mar 22, 2021
Thank you for your stay in the hotel. We have orthopedic mattresses and mattress topers upon request. We wish you had said something before to give you one. We hope you return on a future stay in Jaco.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Sandra

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Dec 2019

8/10 Good

Justin

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe friendly and clean . Would stay here againfor sure
Stayed 3 nights in Jul 2019
Response from Mark on Jul 16, 2019
We are glad you enjoyed your stay at the hotel. We work hard to keep the hotel clean, and we appreciate knowing that the staff were friendly. We hope to have you stay in the hotel again.

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Nice hotel and pool. Good location being close to restaurants and downtown.
Stayed 1 night in Mar 2019
Response from Mark on Apr 1, 2019
Thank you for your comments. We are glad that you enjoyed your stay in the hotel and that you liked the pool and location of the hotel. We hope to have you stay in the hotel again for your next visit to Jaco.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little place to stay ... Good Location
This hotel went out of their way to accommodate our requests and were very friendly and most helpful. Their attention to cleanliness especially their pool and common walkways were above and beyond.
Stayed 22 nights in Jan 2019
Response from Mark on Apr 1, 2019
Good morning Patricia. Thank you for your comments and your stay at the hotel. We are glad that you liked the cleanliness of the hotel both inside and outside the rooms and the attention to the guests. We hope to have you stay in the hotel again.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise
Better than expected.
Stayed 1 night in Feb 2019
Response from Mark on Apr 1, 2019
Good morning Sharon. We are glad that you enjoyed your stay in the hotel and that it was better than you expected when you came. We hope to have you stay again in the hotel.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean. My only concern that the door to outside was a glass sliding door with a small latch so I’m not sure how secure it is.
Stayed 1 night in Feb 2019
Response from Mark on Apr 1, 2019
Thank you for your stay with us. We are glad that you liked the cleanliness of the hotel. We will analyze how to make more secure the locks on the sliding doors. We hope to have you stay in the hotel again for your next visit to Jaco.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Their concern for us and willingness to check out a person wanting us to go with him, claiming to be a guide. He wasn’t one.
Stayed 8 nights in Feb 2019
Response from Mark on Feb 18, 2019
We are happy that you chose to stay in the hotel for your vacation time. The security of our guests is very important. We hope to have you stay with us again in the future.

6/10 Okay

Dan

Liked: Cleanliness, staff & service
Not very secure
Lots of noise from the hotel next door. Room door was just a sliding glass door with a crappy lock...not very secure If you just need a crash pad ok...don't spend your vacation here
Stayed 2 nights in Jan 2019
Response from Mark on Jan 30, 2019
Hi Dan, Sorry to hear that you didn´t enjoy the music next door in Oceano. It is a luxury hotel and they have a poolside jazz band, that our guests usually enjoy and after 10 they have a strict policy of silence. We are lucky to have them as neighbours really. If you had mentioned it to us we could have moved you to the otherside of the hotel. As for the locks I assure you that they work perfectly. The hotel has been in operation since 2005 and we´ve never had a break-in. We have security 24 hours and 22 video cameras covering every outside area of the hotel. I´m sorry you felt frightened but you were always very secure here.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The value to cost ratio is awesome! Lovely place and lovely staff!
Stayed 1 night in Nov 2018
Response from Mark on Dec 4, 2018
Thank you for your comments. We are glad that you felt well-attended by our staff. We hope to have you stay with us again.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value Hotel in Jaco
Pool is great for kids and perfect temperature. Rooms are clean and very big. We had plenty of space for four of us. Staff are very attentive and accommodating.
Stayed 3 nights in Aug 2018
Response from Mark on Aug 25, 2018
Sean, we are glad you enjoyed the pool and the cleanliness of the rooms. We hope to have you visit again.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean great hotel , best value in Jaco
Great place and great staff. From check in to departure, they give first class service.
Stayed 2 nights in Aug 2018
Response from Mark on Aug 25, 2018
Sean, we are glad that you enjoyed the hotel and that the service of the staff was good. We hope to have you back again to stay at the hotel.

4/10 Poor

zue53, USA

Disliked: Property conditions & facilities, room comfort
The pictures and the description of the hotel are deceiving. I was very disappointed with the location. It is far from the main street and very far from the beach. The area where it was located was spooky. No way we were going out for a walk after 6pm. Our room was tiny. Beds were uncomfortable and blankets were given only by request. We got some noisy neighbors (kids) who kept us up until 3am! No one made them be quiet. They stopped just because my husband went outside and gave them the look. Two of the desk people were helpful and nice but the 3rd one we got was acting strange and not nice at all. Very deceiving. Very disappointing.
Stayed 2 nights in Jul 2018
Response from Faust on Jul 19, 2018
Zue. I´m sorry you didn´t enjoy your stay. Sorry you were frightened of the neighbourhood. It is in fact, one of the safest in Jaco, as the Oceano, a five star hotel is next door and the houses of the expats and upper middle class Ticos all around. Every property has 24 hr guards! There is nothing scary here apart from the odd toad in the potted plants out front. Jaco is a nocturnal town with lots of visitors out on the streets, you really don´t have to be scared after 6 pm! You chose our smallest room and received a very cheap rate. A larger room was available for the asking, for a moderately higher price. Your beds were standard twin and full orthopedics. If the guests find them firm we can add a foam topper. You just need to let us know and we can accomodate your specific needs. The distance of the hotel to the town center is clearly indicated on Expedia Site. If you want to be near the beach you will find the prices are 3 to 4 times higher. Being a bit off the main street makes our location much quieter. Our staff try to be as friendly as possible and I can´t imagine who the ¨strange¨ third one was, as we only have two desk people. As for the neighbours (kids) to whom your husband gave¨the look,¨ we are all baffled as we have no kids on either side of the hotel. No one is in the common areas after 11.00pm. Our night watchman could have addressed any issues you had and I reviewed the cameras and found no kids in or near the hotel at 3 am. Blankets are given on request because we are in the tropics and turning the AC down a bit solves the problem for most people. But we are happy to provide them anyway as we did for you! Sorry about the prohibition of smoking in the pool area as it bothers other guests and is required by law.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and helpful. Hotel is convenient and has a nice pool.
Stayed 1 night in Jun 2018

8/10 Good

Devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
The hotel is nice. Pool is a big attraction.
Stayed 1 night in May 2018
Response from Anna on May 17, 2018
Thank you for your visit. We are glad that you liked the pool. We hope to see you again.

6/10 Okay

Verified traveler

Liked: Cleanliness
Meh
Clean, inexpensive, basic hotel. Saved me money so I could spend it on doing all of the fun things in Jaco. Nice.
Stayed 5 nights in Mar 2018
Response from Anna on May 17, 2018
Thank you for your visit. We are glad that you were happy with the cleanliness of the hotel. We hope to see you again.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
An affordable stay close to the beach
Blue Palm Hotel offers an affordable option for visitors to Jaco. It's only a 10 minute walk to the beach. The room was very clean, although the beds were not very comfortable. The receptionists were really helpful in arranging travel reservations.
Response from Mark on Apr 26, 2018
Thank you for your comments and your stay with us. We are glad that you liked the cleanliness of the room. We are glad that the receptionists were very attentive and helpful. We are sorry that we did not have a mattress to change for you, but we are working on having beds more comfortable for our guests.

8/10 Good

Dee, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jaco hotel 3 night stay
The friendly hotel owners are onsite, speak English, and were very helpful during my stay. Not fancy, but clean and comfortable.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and affordable motel for a stay in Jaco. The upstairs rooms have a kitchenette too. The room was clean and the desk staff were nice. The hotel was quiet at night and had plenty of parking. The location was OK. It was about a five minute walk to the main strip and the beach. You could get a hotel on the beach, but expect to pay more.
Stayed 2 nights in Feb 2018
Response from Anna on Feb 12, 2018
Thank you for telling us about your experience. We appreciate that you liked our availability of parking and that you felt welcomed by our personnel. We will wait for you again.

8/10 Good

Sherrisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful and misleading
This was embarrassing. From the moment we pulled up to the hotel, the picture on Expedias website did not match what was present in front of me. False advertising at its finest. When we went to check in, the lobby smelled like cat pee and sure enough when we were directed to store our bags for the afternoon the room had multiple cats running around. We couldn't handle the situation and had to check into a new hotel as we had been traveling for 2 weeks and this was by far our worst experience. I tried to call to cancel and explain the situation but was out of the country. Also that day I saw the hotel for $44 If Expedia is not willing to reimburse me for this I would at least only be expected to pay the $44. As you can tell I have booked multiple rooms and rentals with Expedia and this is the first time something like this has occurred. Thanks for your time and consideration and I appreciate you resolving this issue
Stayed 1 night in Jan 2018
Response from Mark on Jan 9, 2018
Please tell the truth Mr Anonymous. You arrived well before check-in at 9.00 am. As is our policy we allowed you to store your luggage in our manager's room and use all our facilities. You told us you needed to do some urgent family business in town. You never entered the room nor the common areas, so I am not sure how you can judge the truthfulness of our advertising. Later, in the afternoon you returned saying that you may have to leave, but you were not sure, so keep the room reserved. An few hours later you returned again and said you had to leave. Because we held the room all day we could not re-rent it. It is our policy to always allow refunds if we can re-rent the room. The next morning a taxi arrived at 5 am to take you to the airport. He too was stood up as he couldn't locate or contact you. The multiple cats running around was in fact one kitten ( that you asked to play with and was brought out for that reason, otherwise you would not have known she was there) that occasionally stays with the manager in her private room. There was no smell and the kitten was nowhere near your luggage. May I ask why, if the hotel was so much to your disliking, why did you store your luggage in anticipation of your room being readied? If it smelled of cat´s pee I would not have thought you would have wanted to store anything there. That said, had you arrived and had said you don't like the hotel we would've gladly indicated to Expedia to return your money. But you held your reservation until it was too late to re-rent. Then you try to blackmail us by saying you´ll destroy us with comments. Unfortunately in this business we have to suffer angry story tellers occasionally.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Mark on Jan 9, 2018
Thank you for your review. We are happy to see that your experience here was a good one. Thanks!

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The beds were very uncomfortable.
Stayed 1 night in Oct 2017

8/10 Good

Jose D, Heredia Costa Rica

Liked: Cleanliness, staff & service, room comfort
Hotel basi
Hotel basic, to rest, without restaurant, only a small but comfortable pool.
Stayed 2 nights in Aug 2017

2/10 Terrible

Fadio, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy rooms, no privacy, no sofa, not comfortable
Filthy rooms, no privacy, no sofa, not comfortable. Don't worth none of the 40 euros they ask.
Response from Mark on Jul 15, 2017
Sorry you didn´t enjoy your stay. Although we have a relaxed attitude here, there are behaviours we can´t allow because they are against the law.

4/10 Poor

Eddie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Best deal in Jaco???
No hot water. AC in first room wouldn't cool. The young woman at the desk was super helpful and friendly, she move us next door to a better room with a very good AC. Was a bit pricey , we had stayed on the beach in a much nicer hotel for $30 a night less.

10/10 Excellent

Cesar A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The room was nice, clean and comfortable. It had a large TV with cable and a mini fridge. The staff was very friendly and helpful. Just a short walk from busy loud strip. It has a nice pool and I would stay again.

8/10 Good

Larry, Martinsburg, WV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel, nothing fancy.
My stay at the Blue Palm was good. The staff was very accommodating and I had no issues except the power had gone out briefly. The room is very basic accommodations, a room with a bed and bathroom. Hot water is a little scarce, I believe this is something with that area as I had the same issue with the hotel next door. Bed is a little hard but I slept like a baby anyway. Location is close to the beach and the main strip in Jaco. A lot of restaurants, grocery store and all the usual shops available in a tourist town within walking distance. I would recommend it and most likely will stay there again as they allow guests for a small fee, which is rare as is my understanding.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to everything
Beautiful hotel close to the beach, lovely welcoming receptionist. I will definitely recommend it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This gem is walking distance from the beach
We loved this hotel. The staff were so welcoming, friendly and efficient. The hotel is located close enough we could walk to the beach and downtown Jaco, yet was a quiet, peaceful location. The property is clean and had all the amenities we required. We loved it so much we came back for another stay. Well done!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff, close to beach
A/C works great, large fridge, close walk to the beach (500m) and staff went out of their way to help us. Great price

10/10 Excellent

A traveler, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and very nice staff
I stayed several days at Blue Palm. Staff were extra supportive to make my life more pleasant.

10/10 Excellent

chris a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
four thumbs up :)
a great place to stay in jaco . location very good as it is walking distance to beach and to the costanera hwy . area of very good security which is important in costa rica . great soda (local diner) three houses down . great and friendly service . a real gem !!