Ratings based on 214 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom San José, Costa Rica

Incredible views from Costa Rica's Pacific coast

Posted May 28, 2015
Pros: The facilities, swimming pool, beach restaurant and food at the main restaurant is the best.
Cons: The relation room size-rate should be reconsidered. They rent as villas rooms that could be described as small suites.
Location: It is 10 minutes from Jaco, which is a medium size town with many things to do. Also nearby the Carara natural reserve and Tarcoles river bridge.
The hotel goes out of their way to make your stay pleasing and comfortable. You can spend the day at the beach (although the ocean is a bit dangerous to swim in that area), at the hotel enjoying the views or at the many nearby interesting places. Room was comfortable, but smaller that you would expect for a 4 person Villa. In fact, the room has a queen bed and a single sofa bed, so in order to fit an extra single bed, they have to take the living room furniture out to the balcony. In all other ways rooms are comfortable, clean and elegant. The Hotel is in a hill overlooking the Pacific ocean which allows to watch amazing sunsets and thus, the hotel is constructed to enjoy that to the fullest, either from the rooms, the pool or an anfiteather that they specially arranged for it. Spa facilities are also great. Hotel has many stairs, so even if they have some facilities and people to help guests, I wouldn't recommend it for someone with walking disabilities.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Costa rica

Posted May 25, 2015
Very joyful and relaxing experience. People attend you very professional way and the views are the best in the country
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
Amazing location. Great staff. Truly a place to relax and restore.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Beautiful views and unique hotel

Posted Apr 18, 2015
If your looking for a hotel with a lot of character this place is great! Our room had a stunning view in the mountains overlooking the ocean! The room was spacious and had a jacuzzi tub which was not expected. This hotel exceeded all my expectations when I initally booked it. The stuff was very helpful and the room was always very clean! Highly recommend!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom cleveland

best view in all of costa rica

Posted Apr 12, 2015
spectacular view. terrific food. service was outstanding
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 1, 2015
Beautiful property, excellent restaurant, wonderful views.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful setting!

Posted Mar 19, 2015
Nesteled on hill above rain forest with wonderful views, sunsets and access to private beach.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful views from the hilltop down to the beach

Posted Mar 12, 2015
Pros: The views, the pool, our suite.
Very friendly reception and room staff, beautiful grounds and lovely views from everywhere. Lovely swimming pool and good spa facilities with excellent massage.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Canada

Georgeous hotel with disappointing service

Posted Mar 11, 2015
Pros: Everything in this hotel is designed to create a feeling of peace and serenity.
Cons: Service needs attention. Certain staff members have unpredicable ways of problem solving.
we stayed at Villa Caletas on March 2, 2015. The hotel has breathtaking views over the surrounding hills. I loved its tropical Victorian design. The infinity pool and surrounding areas are amazing. The beds are comfortable, our room was very cozy and had everything to make us feel as if we were at home. The service however, is another story. We arrived to the pool by 15:00, the guy there infomed us that there was only one towel left, which was not quite enough for two people. No attempt to problem solve or call for extra towels. We went into the pool and he started tiding up the chairs and collected a few leftover towels from the chairs. I assumed they were going to be sent to be washed. When we got out of the pool, I went to see if he has received additional towels and he handed me one. For my surprise the towel was quite wet, I handed it back to him. There was a moment of mutual discomfort and silence before he grabbed another towel. This one had dried a bit better in the sun from the previous user. There was no point for further discussion, the situation was quite hopeless. Later in the evening there was an issue with the temperature in the minibar in our room, it took 45 minutes and another call to the reception before someone came to check. This could have been OK if it was not bedtime.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tampa, FL

Loved it!

Posted Mar 8, 2015
Pros: It was beautiful, clean and friendly
Cons: Everything was fabulous.
Location: We went into Jaco and toured around, as well as Manuel Antonio National Park
It was very relaxing and everyone was friendly and helpful