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Reviews of Hotel Arco Palace

3 out of 5
Hotel Arco Palace
A-52, 53 Opp. Metro Station, Walking Sindhi Camp (Bus Stand), Jaipur, Rajasthan

Reviews

6.0
Rating 10 - Excellent. 5 out of 28 reviews" "
Rating 8 - Good. 7 out of 28 reviews" "
Rating 6 - Okay. 5 out of 28 reviews" "
Rating 4 - Poor. 4 out of 28 reviews" "
Rating 2 - Terrible. 7 out of 28 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

8.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Food and room service are very good. But front desk service is very terrible, they are kind of rude and not welcoming behaviour . They even didn’t provide WiFi passport after asked for several times.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price
It was good and my parents liked it very much.
Stayed 1 night in Aug 2018

10/10 Excellent

AMARDEEPSINGH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPERB...B
The Hotel is very good. Rooms are also comfortable.Food is really amazing. My Family fully enjoyed the stay at Hotel Arco . Breakfast, Lunch & Dinner arrangements are too good. The Rates of Food was so reasonable. They Provide us paid Taxi Service from Hotel with very good Driver Uncle. Next time when ever we go ti Jaipur we will stay at ARCO only. Thanks.. Boss...from all of us...
Stayed 1 night in Dec 2017

2/10 Terrible

aaron , north carolina usa

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away, Dirty, and loud Impossible to sleep
Very dirty Mouse in our room. It is more like a brothel or refugee camp. People up slamming doors, tvs on all night. And it's next to the bus station with no real insulation, so all you hear are bus horns all night

8/10 Good

Yogendra kumar, jaipur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
customer satisfaction is most imp moto
excellent service

10/10 Excellent

john, austin,texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Location just few distance from Bus Stand
Whenever we aspire to trip in Jaipur then we will stay at the Hotel Arco Palace. It is just because of environment and amenities they have provided to us. The complete hotel area is well organized and indeed very careful and clean. The staff is very pleasant and caring too. One plus point of the land is its position – near to Sindhi Camp Bus Stand. Safe vehicle parking gap is there within the hotel premises.

10/10 Excellent

Sonal, Delhi, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel, Great Location and Awesome Stay
I was extremely impressed by the staff at Hotel Arco Palace as they are tremendously polite and ready to lend a hand. The Hotel is located at a few distances from the bus stand in Jaipur which is what I loved regarding it. The rooms are large, neat and orderly. Food is awesome. Previously I had read the reviews about the Hotel Arco Palace but I made a call to hotel Arco palace they had provided all things which he had proposed, and no more things this hotel provides good facilities, I also searched lots of others hotels too but this hotel satisfied me.

2/10 Terrible

Kuldeep singh

Disliked: Cleanliness, staff & service, room comfort
Response from Hotel Management on Sep 6, 2014
we appreciate your time

8/10 Good

MUJTABA, PATNA

Liked: Staff & service, property conditions & facilities, room comfort
Over all Good & preferred to stay
Comfortable , Enjoyed
Response from Hotel Management on Sep 6, 2014
thank your for reviewing us and putting good words for our services

8/10 Good

Desmond Peter Lowe, Mumbai

Liked: Cleanliness, room comfort
Experience
It is a hotel worth staying in while in Jaipur. It is close proximity to the bus stand and also to the railway station. - Value for money
Response from Hotel Management on Sep 6, 2014
Thank for your for your time in reviewing us and we are grateful for your kind and generous feedback. Glad that you had a wonderful stay with us and we also hope to see you in future

2/10 Terrible

dave, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware!! Bed Bugs
Worst possible hotel I have ever stayed in. We found bed bugs in the mattress and hotel staff was not willing to change the room. Very bad customer sercvice. Will never stay there again.

10/10 Excellent

S, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
The staff definitely helped us through everything. They provided us with a good touring cab and driver. The restaurant is also not too bad.
Response from Hotel Management on Sep 6, 2014
We appreciate your time and effort in reviewing us we are glad that our services left a good impression on you and we also hope that you would choose us for your future stay as well

4/10 Poor

AKG, Gurgaon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poorly maintained and misguiding pictures
Hotel is centrally located and you can get anything you need. Hotel has it's own parking. It was mentioned Breakfast complimentary. but it is for name sake only. They will allow no choice and very limited quantity to offer from their menu. You can order total 3 quantity including and limited to Cheese sandwich, Parantha and Tea/coffee. If you order anything else or more than 3 quantity you will be charged. It is very confusing and you will end up paying for your breakfast. Most of the customers were having bad experience and hotel staff were arguing with them during my stay.
Response from Hotel Management on Sep 6, 2014
We are grateful for you to taking time for reviewing us . while we are happy that you had a good stay we are equally horrified that there was a confusion regarding the breakfast services. we believe there has been some misunderstanding and we have looked into the same and let us assure you that such problems would not be there on your future visit provided you give us another chance

8/10 Good

m_nad, lucknow

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay for toursits
Response from Hotel Management on Sep 6, 2014
we appreciate your time and effort in rating us

8/10 Good

Manav, New Delhi, Delhi, India

Liked: Cleanliness, staff & service, room comfort
Overall Nice & Economic Hotel to Stay
Rooms were clean & services were fast. only issue was with the facilities like intercom & dth. it should be checked before giving rooms to customer.
Response from Hotel Management on Jan 3, 2015
we are glad that you had a good stay experience with us and we also appreciate you pointing out the little trouble you had during the stay and we have already resolved the concerned problem and we appreciate the same Hope to see again in the future

2/10 Terrible

Trideep

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
it was the worst experience I ever had. I wont reccomend anyone to go to this place. No value for money.
Response from Hotel Management on Jan 3, 2015
we are sorry to hear that you did not enjoy your stay but without proper details it is hard for us to understand where exactly we faltered in our services Hope that you will give us another chance so that you can use our improved services and erase the bad experience you had in your stay

6/10 Okay

Verified traveler

not bad not good
Comfortable and the location is good. But more to do with the guests.
Response from Hotel Management on Jan 3, 2015
we appreciate your effort and time in reviewing us and we hope that you would consider us in your next visit too

2/10 Terrible

Manoj, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
The rooms are nowhere near the photographs posted, very poor rooms and service.
Response from Hotel Management on Sep 6, 2014
we are sorry to hear that there has been some confusion with the images and perhaps the rooms that were provided to you. The photographs are all actual representations and not manipulated ones. We apologise for any confusion pertaining to this. Hope you could give one more chance to us to put a good impression of our services,

6/10 Okay

Ronak

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Hotel Management on Sep 6, 2014
we appreciate your time and effort in rating us

2/10 Terrible

Nishit, Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience
Worst 3 star property ever. A lodge is better. Inexperienced and impassive staff. No difference between standard and business room. Its just a hoax to get more money. Staff doesnt know the difference either. Totally NO to this hotel.
Response from Hotel Management on Jan 3, 2015
we believe that there has been some factors that has led you to not like your stay with and it would have helped us if you would have mentioned those nevertheless we are grateful that you chose us for your stay. Hope you would give us one more chance to show the improvement in our services.

6/10 Okay

Prajakta

Good Proerty, Clean rooms. Good Staff. Location is the only minus point
Response from Hotel Management on Sep 6, 2014
we are glad that in spite of the location we were able to appreciate and benefit from our services. we are grateful that you chose us for your stay and we would like you to consider us for your future stay.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty room with pushy staff
Not a very pleasant stay at all. The sheets were dirty and the room did not meet up expectations from the pictures online. The staff were really pushy and wanted to arrange tours for us, they even called up to the room to let us now that the rickshawdriver we had ordered was there, even though we had done no such thing! Slow service at breakfast, the complimentary breakfast was not very good at all. The good things about the stay was the closeness to the main bus station (2 mins walk) and the fact that they had free wi-fi available in the rooms.
Response from Hotel Management on Sep 6, 2014
we are sorry to hear that you did not find the stay a pleasant one and the factors favouring this has been duly noted and we are already looking into the same. we are constantly changing and improving our services and certain shortfalls have been noticed and have been rectified so kindly do give us another chance to show you the same.

6/10 Okay

Verified traveler

The room info for this hotel are incorrect.
The location and room are ok. Unfortunately no buffet breakfast, coffee/tea maker in room or compliment mineral water like advertised on the room information on the hotel.com site. If i must compare this hotel to the one i stayed in at delhi for the same price, i would say that this hotel ar overpriced for what you get.
Response from Hotel Management on Sep 6, 2014
we appreciate your effort and time in putting a review for us and we are glad that you liked the room and location of our hotel though due to certain confusions your stay experience had been a bit hampered and we apologize for the same. Do give us another chance to show you our improved services

4/10 Poor

ashish arya, Mumbai

Disliked: Property conditions & facilities
Review of Hotel Arco - Jaipur
a. the hotel was IN THE MIDDLE OF THE CITY with only chaos all around. Overall the hotel was clean but the approach to the hotel was horrible. The hotel was inside a lane and that added to our woes. b. there was NO SCENIC VIEW from the window - only buildings, which were either old or under construction. There was a lot of noise from these under-construction buildings hence, the afternoon was not possible at all. c. no running water... the central water heater was broken. d. food ain't too good but then, you don't expect that from such hotels. e. the staff was nice and friendly. I also think that may be I should've researched about the area where the hotel is located. If you are visiting Jaipur to ought to stay in a good hotel.
Response from Hotel Management on Jan 3, 2015
we believe the location of the hotel was a great disadvantage for your stay and also contributed towards negating your experience with us. we appreciate that in spite of that you gave good words for our services and staff. Thank you for taking the efforts and time in reviewing us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
まぁいいんですけど
予約したグレードとは違う部屋だったようですが、インドの中級ホテルとしては、特に不満はなかったです。
Stayed 3 nights in Dec 2017

4/10 Poor

ANDREA

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

ガンバ山口, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
バスターミナルのすぐ側
アグラやデリーなどの近隣都市へのバスが発着するバスターミナルのすぐ側に立地。アグラからの到着が夜になるためと安価な値段に魅かれて予約。朝食付きのプランを選択。朝食は、メニューから４品を選択可能。荷物を預けたまま市内を観光し、再びバスでデリーへ移動しました。
レストラン
Response from Hotel Management on Jan 3, 2015
we are glad to hear that you had a great time staying with us and that we were able to put a good impression of our services on you and we hope to see you again in the future.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
This is not a Hotel for a European.
Hotel in a Bus station area. Forget it! Pay a little more to enjoy staying in Jaipur
Response from Hotel Management on Jan 3, 2015
we are sorry to hear that you did not enjoy the stay with us. it would have been helpful to know why so if you had pointed out the factors that led to it. nevertheless we appreciate your time and effort in rating and reviewing us