Dear Valuable Guest , We appreciate for you taking the time to provide us with such candid feedback of your stay at our property. We truly value your opinions and we apologize that we did not meet your expectations. You have lots of complaints with hotel services and hospitality. you should mention your inconveniences to the management they would have definitely come out with solutions.(as you have mentioned about staff's rude behavior,even i am surprised to hear that. we never get any complain of our staff) We have also notified that you found the room layout & cleanliness of a low quality and sincerely regret any inconvenience caused. I have shared your feedback on the service levels with the concerned department and necessary corrective action will be initiated in this regard. Look forward to welcoming you back in future time.