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Reviews of favehotel Kelapa Gading

3 out of 5
favehotel Kelapa Gading
Jl. Gading Indah Raya No.8 Blok C-32, Kelapa Gading, Jakarta, Jakarta

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 121 reviews" "
Rating 8 - Good. 52 out of 121 reviews" "
Rating 6 - Okay. 50 out of 121 reviews" "
Rating 4 - Poor. 8 out of 121 reviews" "
Rating 2 - Terrible. 3 out of 121 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Nandprasad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Check in slow
Stayed 1 night in Oct 2019
Response from Rahmah on Oct 23, 2019
Dear XXX, Thank you for a good review of our hotel. We apologize for any issue during your check in process. We hope to meet you again with an even better service. Best Regards, Rahmah Oktaviani Front Office Supervisor

8/10 Good

ELMER john

Liked: Staff & service
Stayed 1 night in Oct 2019
Response from Rahmah on Oct 16, 2019
Dear XXX, Thank you very much for your valuable feedback. We were delighted to hear of your positive stay at our hotel. We looking forward to welcoming you again with better service from us in the future. Best Regards, Rahmah Oktaviani Front Office Supervisor

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Rahmah on Oct 16, 2019
Dear XXX, Thank you very much for your valuable feedback. We were delighted to hear of your positive stay at our hotel. We looking forward to welcoming you again with better service from us in the future. Best Regards, Rahmah Oktaviani Front Office Supervisor

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area for shopping and good service with a smile
Stayed 1 night in Sep 2019

8/10 Good

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2019
Response from Donald (Hotel Manager) on Jun 11, 2019
Dear Value Partners, Thank you for the good evaluation of our hotel. We hope to meet you again with even better service Regards Donald R R Jostein Hotel Manager

6/10 Okay

Raymond

Liked: Staff & service
Stayed 1 night in Mar 2019
Response from Donald on Apr 16, 2019
Dear Raymond, Terima kasih atas penilaian terhadap hotel kami. Kami berharap bisa bertemu Anda kembali dengan pelayanan yang lebih baik lagi. Salam Donald R R Jostein Hotel Manager

8/10 Good

Amri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Donald (Hotel Manager) on Dec 29, 2018
Dear Amri, Terima kasih atas penilaian yang baik terhadap Hotel Kami. Kami berharap bisa bertemu Anda kembali dengan pelayanan yang lebih baik lagi. Salam Donald R R Jostein Hotel Manager

8/10 Good

Siti Nursyazana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience In Favehotel
The receiption r nice. But the room service very bad. I ordered 2 cups of hot water. Only HOT WATER. they never send for me. I request for hair dryer, also they didn't send to me. At least call me back to inform me it is not available. The food they are so lousy accept for egg and rice porridge.
Stayed 2 nights in Dec 2018
Response from Donald on Dec 12, 2018
Dear Siti Nursyazana, Thank you for evaluating our hotel. We apologize for your inconvenience while staying. We will immediately follow up to the relevant department We hope to meet you again with even better service Regards Donald R R Jostein Hotel Manager

10/10 Excellent

I Gede

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay
Great place to stay not very crowded area
Stayed 1 night in Nov 2018
Response from Donald on Dec 12, 2018
Dear Gede, Thank you for evaluating our hotel. We hope to meet you again with even better service Regards Donald R R Jostein Hotel Manager

8/10 Good

teo, singapore

Liked: Cleanliness, room comfort
budget hotel....don't expect more....at least it is clean
Stayed 1 night in Nov 2018
Response from Donald on Dec 12, 2018
Dear Teo, Thank you for evaluating our hotel. We hope to meet you again with even better service Regards Donald R R Jostein Hotel Manager

6/10 Okay

Stanley, Singapore

Liked: Cleanliness, staff & service
nice hotel close to amentities
overall stay was good except 2 points; breakfast variety seem short and soundproof wasn't very good, could hear clearly next door shower waters running.
Stayed 4 nights in Aug 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Very moderate hotel
Book 2 rooms with city view but got rooms without a window. After insisting that I must have the rooms with city view as booked, they finally gave the required rooms. Better cleaning of linens is a must as they are off-white. The location close to a mall is convenient and the housekeeping staff are helpfull and friendly. Shower with warm and cold water is quite good.
Stayed 1 night in Aug 2018
Response from Donald on Sep 6, 2018
Dear Value Guest, Thank you for a good assessment of our Hotel. We apologize for your inconvenience while staying. We hope to meet you again with even better service. Regards Donald R R Jostein Hotel Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly nicotine room, first room door was broken, second water under aircon, Shuttle not working today, breakfast was ok to good, location difficult to find
Stayed 2 nights in Jul 2018
Response from Sudiono (Hotel Manager) on Jul 16, 2018
Dea Anonymous, Thank you for your kind feedback on our hotel. We apologize for your inconvenience at the time of stay. We will follow up to the related deapartment soon. We look forward to seeing you again with better service. Regards Sudiono Hotel Manager

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quality!
Excellent, because its near mall kelapa gading and the prices is cheaper than other hotels
Response from Sudiono (Hotel Manager) on Apr 27, 2018
Dear Amelia, Thank you for the good rating of our hotel. We look forward to seeing you again with better service. Warm Regards Sudiono Hotel Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and Pleasant
Overall my experience at the favehotel at kelapa gading is simple and pleasant, easy to access and I believed that I have chosen one of the most convinient hotel, service staff responded to my queries well
Stayed 3 nights in Jan 2018

8/10 Good

Tengku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

Phillip

Stayed 3 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location with best price
good one

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
So so
Cafe'staff not bother about customer when come for lunch

8/10 Good

Peng Cheau

Value for money.
This is a low cost hotel so cannot have great expectation. The breakfast is very simple but it is included so no comments. The Standard Room is small and not my choice but Hotels.com does not have higher grade room. The hotel house keeping is so so. The bathroom is not clean properly. The window is dirty. The front desk staff is very helpful and carrying smiling face. This hotel is the good choice if had budget limitation. Very near to local market and huge shopping mall.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Geraldine

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Smoke smell in non smoking room. Humid
Smoking smell

4/10 Poor

Verified traveler

Basic Hotel
not advice-sable for lady traveler to stay because that's a 3min walk to cross the road to mall.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Economical hotel close to shopping centre
Everything was OK, nothing out of the ordinary, great eating places nearby but traffic was not great

8/10 Good

ERIK, North Aurora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Budget Hotel
Great budget hotel for the value. Services are great, the ac is freezing cold just the way I like it. Wifi is excellent, the speed is the best among all the budget hotels I have been around in Jakarta. Anyway, great stay and mostly recommended.

6/10 Okay

henny, Australia

Liked: Staff & service, property conditions & facilities
Housekeeping ignoring ur calls
It was quite a good stay except for the towel incident. Their towels are stained!! Even their bathmat is cleaner!! Requested a new towel, waited 15 minutes for it, asking twice from the phone to housekeeping n got nothing. In the end my friend who was in the room picking us up for a day out, go n grabbed it from the housekeeper's cart. He was just a few rooms away from us n didn't bother with the calls nor helping us!! Hubby was in the shower n he needed it urgently that time, so I consider it as a bad service. Front desk is ok, bellboy a bit slow. Have stayed here last year, it 2as good. This year their service have gone downhill!!

8/10 Good

Glody, Cepu, Central of Java, Indonesia

Liked: Cleanliness, property conditions & facilities, room comfort
Budget Hotel near Mall and Culinary Heaven...
must upgrade my room (cause my request isn't available), chaos in reception (many sport athletes from different countries can't speak english well), less parking lot, Hot shower not stable, buuuttt..., reasonable hotel price in a strategic place near la piazza (culinary heaven) and kelapa gading mall (the best shopping center in east jakarta)

8/10 Good

Adrian, Kuching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel with affordable price
I like it.

6/10 Okay

YULIANADHI, Jakarta

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Minimalist budget hotel within culinary area
The location is at the center of culinary area, however, the entrances to hotel were small streets occupied by motorcycles parking lot and hawkers. No proper car parking lot provided. The room quite small but comfort. The cleanliness was superb even though the bathroom was so small.

8/10 Good

Vic, Newcastle, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Kelapa Gading
Reasonably priced hotel. Good and polite staff. Clean rooms - though small (but this is quite common in Asia). Reasonable breakfast. No coffee or tea making facility in room.

8/10 Good

rudy, Bintan

Liked: Cleanliness, property conditions & facilities
Recommend this one
Pleasant..

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1. Hotel location 2. CCTV
1.Hotel cannot be seen clearly - Need to improve on signage 2. To install CCTV from hotel along the way to bridge (jejantas)

10/10 Excellent

mustaqim, kelapa gading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homy.. clean.. friendly.. good price and comfy.
it was good staying at your hotel. hommy... clean.. friendly.. cheap and comfy. but side of the hotel is not really nice.. tinny street.. and a bit messy of bikes parking next to the hotel.

6/10 Okay

Lenny Koh , Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Small hotel next to Mal Kelapa Gading
Spent the entire 4 days shopping and eating in Mal Kelapa Gading and nearby Mal of Indonesia. The hotel room we stayed was very clean and the bed was very comfortable. Cons........we were given a room without windows despite booking about a month in advance with a request for windowed room. Attempts to upgrade failed.

8/10 Good

Mohamed, Kuala Lumpur

Liked: Cleanliness, staff & service, room comfort
An excellent hotel for a purpose
If you are arriving in Jakarta with only a certain business in mind this is an excellent place for its price. The food is nice as well as the laundry is efficient, but do not order pizza as they get it from a next door bar and the taste is bad.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near LaPiazza Food Centre n MKG
It was nice n quiet but on d last night a group just check-in was raudy until early morn n the lady group was noisy around 4:30 in d morning. All making noise in d alleyway. In overall, I think it is a nice place to stay.

6/10 Okay

Didi, Maldives

Liked: Cleanliness
Good hotel worth for the price
I stayed 15 days and thee very first day call room service and place order for dinner. Unfortunately they didn't deliver the meals. Other than that everything was good

8/10 Good

Lai, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hot water shower system
its been quite a few complains since i have been regularly satying in this hotel. the shower for hot n cold water system have not been look into. sometimes its very hot and sometimes no hot water at all while havng a good shower.....hopefully my next trip to jakarta and stay again at this hotel to see this matter been resolve...i hope the management should check into this as i have complain more than 5 times eversince l saty at this hotel. lastly the parking lot at this hotel is terrible...not enough at all....

8/10 Good

danny, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to mall n restaurant
Hotel location is good only thing is NOT enough PARKING LOTs as my friend from Jakarta couldnt get a parking lot to visit me at the hotel......hope that the management can do something about it. As for the hotel HOT & COLD water the system is not stable...meaning sometimes the water supply is too HOT n sometimes cold...hope to have one dustbin near the bed side area....

8/10 Good

Mahdi, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value Hotel
Stayed there for a single night, and I couldnt ask for more than that. Very clean, at the heart if the city, good WiFi, colorful, great price, and the room is well equipped with everything, including a small desk and many hangers for clothes.

8/10 Good

Ange, Singapore

Liked: Cleanliness, staff & service, room comfort
Friendly and Convenient
The staff at the hotel was extremely friendly and helpful. They were able to assist in getting the taxis and advise us regarding where to go. The location was close to the malls and there were plenty of street food around the area for indulgence in the local delights.

8/10 Good

Pao, PR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, perfect location.
For the price, the hotel is very good. Friendly staff, excellent location. 2 minutes walking to Kepala Gading Mall, 7 minutes by bus to MOI. The room is confortable.

8/10 Good

Sidney

Disliked: Staff & service, room comfort

6/10 Okay

Khan jv, Singapire

Liked: Cleanliness, staff & service
Located in an obscure location
The hotel is located in an obscure location, vicinity quite run down but within walking distance to LA PIAZA AND MALL KELAPA GADING is a plus, entrance to the hotel has too many motorcycles parking there which make driving into the hotel entrance difficult but I don't mind staying there again as the staff provide good services.