Ratings based on 22 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from london

Best value of 5 star hotels in Jakarta

Posted Sep 19, 2014
Cons: I understand that rooms are being improved . Mine was fine but not the most technologically advanced.
I have stayed at four 5 star hotels in JKT .from now on this my hotel of choice. All the facilities ( nice pool) and very friendly and efficient staff. Good location for business.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very close to Grand Indonesia and Plaza Indonesia.

Posted Sep 10, 2014
From the moment of checking in till the getting a taxi transfer back to the airport was a wonderful experience. Staffs are very friendly and helpful.
3 out of 5
by A verified traveler from Fort Lauderdale

Great staff. Rooms need to be remodeled.

Posted Aug 31, 2014
Great staff. Hotel is in terrible location. Also the hotel needs to be remodeled and made modern.
5 out of 5
Recommended
for Everyone
by A verified traveler

Four Seasons, Jakarta

Posted Aug 19, 2014
The service was impeccable. I will definitely stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Absolutely fantastic hotel in Jakarta!

Posted Jul 23, 2014
Pros: Value for money, location, service from staff and room appearance/amenities
Cons: I can't think of anything that could improve this hotel, excellent!
Location: Great location. Very close to the town center and 5 minutes from a large and modern mall although i forgot the name
I stayed here for 1 night on July 15th 2014. From the moment i arrived the staff were welcoming and happy to help me with absolutely anything. They treated me like royalty. When i was checking in i was told i had been upgraded to a suite. Well all i can say it - WOW! Absolutely massive bedroom, living room, walk in wardrobe and 2x bathroom....this made my stay in Jakarta unforgettable! Everything i experienced in the hotel was faultless. From the staff, room, chauffeur service. There is nothing more anyone could have done to make my stay more enjoyable. I would recommend this hotel to anyone who is looking to stay in Jakarta. I look forward to going back here soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Shanghai

Good Hotel with excellent service

Posted Jul 23, 2014
Pros: Customer Service
Cons: Water Temperature in the Shower and cooling in the room. #1212
Location: Central to all of places in Jakarta, including the Grand Indonesia Mall.
The entire experience during our 3 day stay was in line with our expectation and what we have come to expect of the Four Seasons. Excellent customer service in all the departments, especially the guys at the Gym. They were great and even offer to provide a partner for Tennis. One of our room was a bit warm although we kept the air conditioning temperature set at 18, it never went below 22. Secondly the water in the shower was never hot, just lukewarm. They need to look at this.
4 out of 5
Recommended
for Everyone
by dp from singapore

Excellent Staff

Posted Jun 11, 2014
The staff was excellent. There were a few minor problems with fixtures and they were dwelt with quickly and effectively. We were woken up by some continuous banging noise, resulting from some repair work on a Sat morning. That stopped immediately and the manager comped us 2 hours of spa services. All done with no hassles and professionally. K
5 out of 5
Recommended
for Everyone
by J from HK

huge rooms, very well kept, wonderful breakfast

Posted May 24, 2014
Pros: very calming rooms
staff very competent. expect four seasons standards throughout stay
5 out of 5
Recommended
for Business Travelers
by R.L. from USA

Excellence All the Way Around!

Posted Nov 18, 2013 on Hotels.com
This was the best hotel stay of my life!!!!!!!!!!!!!!! The hotel took care of all of my needs, and the staff were very attentive to me. From my restrictive diet to transportation to broken luggage, I have never received such excellent service and assistance before. Not all hotels, even within the same brand, are equal, but Four Seasons Jakarta is absolutely amazing!!! Highly, highly recommended!!!
5 out of 5
Recommended
for Everyone
by Dennis from Saudi Arabia

An Opulent hotel

Posted Oct 27, 2013
Cons: Somehow my room (10th floor) running water smells a bit moldy when brushing teeth. Not sure whether it's from the pipes or it's just the city water.
Location: Went to the Grand Indonesia Mall ... under rated.
+ Large, spacious, and well appointed hotel room. Very quiet despite the hotel location + excellent and courteous staff + Excellent hotel interior desgin; great swimming pool and gym room + Definitely a top 5 star hotel. Location both + and - ´╝łgreat city center location / which also is very crowded; the canal and "pond" nearby emits some bad smell; the noise from the road near the hotel swimming pool is quite high) - this may be true to other top 5* hotels within a couple of km.