Ratings based on 104 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
90% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom kuala lumpur

Clean and nice hotel very convenience

Posted Mar 2, 2015
Very welcoming and good security.All the staff is very helpful and friendly....
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom japan

街中で便利 でも冷房のききが悪い

Posted Jan 13, 2015
Pros: 立地ですね 空港にちかい タクシーで1700円くらいかな
Cons: 冷房ですね
となりにショッピングモールでとても便利 レイトチェックアウトで4時までいれました でも 部屋にかみそりがなく 買いにいきました そして一番の難点は部屋の冷房のききが悪い! もっと涼しくないとね
3 out of 5
by A verified travelerfrom 日本

床がざらざら。

Posted Jan 7, 2015
Pros: 部屋は広かったです。
Cons: 掃除。下水。
Location: 近所に知り合いがいましたので、その点便利でした。
床がザラザラとしていた点がどうしても気になりました・・・。 ノボテルはジョグジャカルタを利用してクオリティはあるかと思っていましたが、場所がらか若干格下なんでしょうか?
1 out of 5
by A verified travelerfrom pontianak

the hotel staff very unkind. no contact eyes .

Posted Jan 2, 2015
Pros: only the location
Cons: improve the service>I stays 8 nights breakfast's menu same .. so much dust in the room
Location: shopping
Very bad service.. information staffs not in their desk. reseptionist is unkind
2 out of 5
by A verified travelerfrom Canada

Not a 4 star hotel

Posted Dec 31, 2014
Pros: The executive lounge
Cons: cleanliness in a major way
Location: Halfway between airport and cruise port. Mangga Dua airport shuttle stops here. Nothing worthwhile to see and do nearby including the mall next door
I particularly booked the premium floor (9th floor) as the rooms on this floor are supposed to be newer and renovated. The room looked old and worn out. The bed was comfortable and clean. The bathroom was absolutely terrible. The shower stall had brown stains all around the edges and mold at the corner. Patch of hair was found in the shower. Housekeeping was supposed to come and clean it again but the stains, mold and hair were still there after they came. The floor towel had black streaks. One of the bath towels had a disgusting looking yellow patch. All of the towels were thin and greyish not white. Thank goodness the room was not carpeted. The carpet in the hallway was very worn and dirty looking. Paint was peeling off the wall in the hallway. If this is the renovated floor I hate to think what the other floors look like. The only bright spot in this hotel is the executive lounge on the 8th floor for guest staying at the premium rooms. The lounge is pleasing and comfortable. The food at breakfast and afternoon sneak was okay. Even though the restaurant had a more elaborate breakfast we decided to go to the executive lounge instead as the dinner at the restaurant was not good at all.
3 out of 5
Recommended
for Families
by A verified travelerfrom Sabah, Malaysia

Nice hotel close to the shopping mall

Posted Dec 22, 2014
Pros: nothing special
Location: strategic ie very near to the mall.
quite pleasant and reasonable prize. But the left to our room at 6th floor is quite confusing.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great 50-metre pool.

Posted Dec 9, 2014
Pros: Pool.
Location: Location is quite good for the airport but not so great for getting to downtown.
Staff were without exception super-friendly. Pool was great for doing laps. Gym was also not bad.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Nice location with a lot of foods to try

Posted Nov 11, 2014
Pros: The pool and the friendly staff who always greeted you.
Cons: The booking of the room has to specify clearing during the booking. Twice I have requested to have the city view but end up I have the swimming pool
Location: Nice location with a lot of foods to try
This is my 3rd time staying at this hotel. As usual, the staff are always friendly, especially the front desk. Their command in english are good so it make me easier to communicate.
4 out of 5
Recommended
for Business Travelers
by Melvin

This traveler left a rating score only Posted Nov 3, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Ku-Yuan

This traveler left a rating score only Posted Oct 31, 2014 on Hotels.com