Ratings based on 64 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom itatiba ,sp

Manifestações em S.Paulo

Posted Mar 17, 2015
Hotel com sobre nome Intercontinetal já atesta uma estada perfeita , e assim foi minha experiência . Obrigado pessoal do Intercontinental S. Paulo
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Fantastic hotel in great location

Posted Feb 23, 2015
Modern hotel located just off Avenida Paulista and very close to the metro stop. Staff were lovely, excellent service including nice little touches like chocolates in the evening along with a note to tell you the next days weather forecast. Breakfast was fantastic, with everything you'd need, hot options like sausages, eggs, pancakes, cold meats, cheeses, lots of fruit, even a Japanese section with miso soup and salmon! The fitness centre was very well equipped too. Would definitely stay here again!
Comment from Hotel Management
Mar 12, 2015 by Francisco Garcia, Hotel Management
Dear Natalie, Thank you for reviewing your stay with us. What a joy to learn that you loved our services! We are focused to offer a great experience to our guests and it is rewarding to know that you appreciated our attention to the details as well as our delicious breakfast buffet. It will be a pleasure to welcome you back on your next visit to São Paulo. Best Regards, Francisco Garcia General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn, NY

Sao Paulo Brazil

Posted Feb 16, 2015
I will keep it short and sweet. The folks at the Intercontinental in Soa Paulo was a last minute changes. And, boy what a great find. The staff make every effort to make you feel at home. The city of Sao Paulo is in sync with NYC. A must place to stay and city to visit. Thank you to the lovely staff at Sao Paulo Intercontinental hotel
Comment from Hotel Management
Mar 12, 2015 by Francisco Garcia, Hotel Management
Dear Guest, Thank you for sharing your review. I am delighted to know that you had a memorable experience staying with us. It will be a great pleasure to welcome you back on your next visit to São Paulo. Best Regards, Francisco Garcia General Manager
2 out of 5
by A verified travelerfrom South America

Mediocre hotel that's way past its best

Posted Jan 23, 2015
Pros: Not that much. It was close to the main shopping area and had some good restaurants nearby.
Cons: Cleaneness, staff need a more professional service attitude.
Location: As above
I travel a lot on business and stay in 5* or 4* hotels all, paid for by my employer, so I'm not fussy and am just glad of the comfort. It is my opinion that this hotel is a 3* hotel, at best, charging 5* prices. My room had sticky stains on the surfaces in the wardrobe, the shower didn't work the TV had no sound and was fuzzy on 50% of the channels and my room door was left open when I got back from work. They did apoligised two days later. The shower was fixed promptly and worked great, the sticky stains were never cleaned and the TV sound and fuzziness was never fixed. Luckily nothing went missing when the door was left open but they said this must have down to the cleaner hope she didn't get fired. I wouldn't stay in this hotel again.
Comment from Hotel Management
Jan 27, 2015 by Francisco, Hotel Management
Dear Guest, Thank you for leaving your comments about our hotel. Please accept my apologies regarding the inconveniences during your stay. We are all focused in the quality of our rooms and services and I am really sorry for ​not meeting up to your expectations. Our team is already analyzing the issues reported ​on your comments in order to prevent it from happening again. I hope to have the opportunity of welcoming you back for a new experience with us. Best Regards, Francisco Garcia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff, great location, great hotel!

Posted Jan 21, 2015
Pros: Staff; friendly, warm, helpful. Over the standars and outstanding :)
Cons: Bar and breakfast schedules (later closing time).
One can only say good things about this hotel. Staff was really friendly and helpful (some of them spoke three languages, among them japanese and russian), the location is perfect (just one block away from Avenida Paulista, nearby restaurants, shops, metro, bus stops, pharmacies), food is really good and they really try their best to go way beyond the expectations, rooms are comfortable, the bar serves great drinks, breakfast has many options (they even have a japanese breakfast section, with great and original products)... Well. A great hotel, with great staff; seriously, they are great, great people, and the hotel's strongest point. I would definitely recommend it to any one.
Comment from Hotel Management
Jan 26, 2015 by Francisco, Hotel Management
Dear Guest, What a joy to read your comments! I am very proud to learn that our staff members made the difference during your stay. We are all very commited in offering the best hotel experience and it is rewarding to know that you had a memorable experience with us. I expect to have the pleasure of welcoming you back soon on your next visit to São Paulo. Warm Regards, Francisco Garcia General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

great, safe location Sao Paulo. Fantastic gym

Posted Jan 14, 2015
In Sao Paulo for business. Great location, helpful (english speaking) staff.
Comment from Hotel Management
Jan 20, 2015 by Francisco, Hotel Management
Dear Guest, Thank you for sharing your comments. I am proud to learn that you appreciated our privileged location, near to corporate offices, many cultural and gastronomic options in the surrounding area. We love to serve our guests, I am glad that you had a very nice experience with us. I am looking forward to welcome you back on your next visit to São Paulo. Best Regards, Francisco Garcia General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2014
Good location, good hotel, if you buy have breakfast included from get go
Comment from Hotel Management
Jan 6, 2015 by Francisco, Hotel Management
Dear Guest, Thank you for sharing your comments regarding your stay with us. I hope to have the pleasure of welcoming you back soon. Best Regards, Francisco Garcia General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Our favourite hotel!

Posted Dec 29, 2014 on Hotels.com
We always enjoy staying there! Intercontinental is our favourite spot when we go to Sao Paulo.
Comment from Hotel Management
Mar 7, 2015 by Francisco Garcia, Hotel Management
Dear Guest, What a joy to learn that we are your favorite hotel in São Paulo! I look forward to welcome you back soon. Best Regards, Francisco Garcia General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Dec 27, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2014
Very good and safe hotel in a very nice area of Sao Paulo
Comment from Hotel Management
Jan 6, 2015 by Francisco, Hotel Management
Dear Paul, Thank you for sharing your comments with us. I am glad that you appreciated our structure and services, especially our location, in one of the most vibrating neighborhoods of the city. I look forward to welcome you back on your next visit to São Paulo. Best Regards, Francisco Garcia General Manager