Alameda Santos 1437, Cerqueira César, São Paulo, SP
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Hotel Tivoli Mofarrej São Paulo on Mar 25, 2024
Dear Mr. Samir,Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback. I will share your scores with our team, who I am certain will be motivated with your remarks. Thank you again for sharing your experience and we look forward welcoming you back in the near future.Yours faithfully, Heidy Amano Executive Assistant Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Mar 25, 2024
Dear Ms. Emily,Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback. I will share your comments with our team, who I am certain will be motivated with your remarks. Thank you again for sharing your experience and we look forward welcoming you back in the near future.Yours faithfully, Heidy Amano Executive Assistant Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Jan 9, 2024
Estimado Sr. Carlos Eduardo,Obrigada por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação. São as impressões dos nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação. Agradecemos por suas recomendações e esperamos revê-lo em breve. Com os meus melhores cumprimentos, Heidy AmanoAssistente Executiva Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Jan 9, 2024
Estimada Sra. MargarethObrigada por responder esta pesquisa de satisfação após sua estada conosco. Lamentamos por nosso serviço não atender às suas melhores expectativas. Possuímos uma constante preocupação com a qualidade do produto e serviço oferecidos aos nossos clientes. Esperamos ter a oportunidade de revê-la em breve a fim de reverter suas impressões.Com os meus melhores cumprimentos, Heidy Amano Assistente Executiva Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Aug 30, 2023
Estimado Sr. Justin,Obrigada por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação. São as impressões dos nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação. Agradecemos por suas recomendações e esperamos revê-lo em breve. Com os meus melhores cumprimentos, Heidy AmanoAssistente Executiva Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Jul 7, 2023
Estimado Sr. Miguel,Obrigada por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação. São as impressões dos nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação. Agradecemos por suas recomendações e esperamos revê-lo em breve. Com os meus melhores cumprimentos, Heidy AmanoAssistente Executiva Tivoli Mofarrej São Paulo
10/10 Excellent
Rafael
May 31, 2023
Rafael
Stayed 1 night in May 2023
Response from Hotel Tivoli Mofarrej São Paulo on Jun 2, 2023
Estimado Sr. Rafael,Obrigada por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação. São as impressões dos nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação. Agradecemos por suas recomendações e esperamos revê-lo em breve. Com os meus melhores cumprimentos, Heidy AmanoAssistente Executiva Tivoli Mofarrej São Paulo
Great hotel in Sao Paolo - Nice roof top and nice bar with dining options .
JEAN MARC
Stayed 1 night in May 2023
Response from Hotel Tivoli Mofarrej São Paulo on May 29, 2023
Dear Mr. Jean Marc,Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback. I will share your scores with our team, who I am certain will be motivated with your remarks. Thank you again for sharing your experience and we look forward welcoming you back in the near future.Yours faithfully, Heidy Amano Executive Assistant Tivoli Mofarrej São Paulo
Rip off supposed upgrade to a quiet and superior room at check-in, if not I would be by the lifts. Room key showed different room when usef at the bars or restaurant. Nice Sunday buffet lunch. Great sky bar
Andrew
Stayed 1 night in May 2023
Response from Hotel Tivoli Mofarrej São Paulo on May 29, 2023
Dear Mr. Andrew,Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. We are sorry to read that this stay did not meet your expectations. Your comments will be discussed with our heads of department for appropriate improvments. Your opinion is very important to us because it will allow us to improve the quality of our standards. In our hotel we always try to provide to all our guests, a good and an efficient service, as I am certain, you will be able to see on your next visit.Should you return to São Paulo in the future, please do not hesitate to contact me and give us the opportunity to offer you a better experience. With our kind regards, Heidy Amano Executive Assistant Tivoli Mofarrej São Paulo
6/10 Okay
joe
Apr 18, 2023
joe
Stayed 1 night in Apr 2023
Response from Hotel Tivoli Mofarrej São Paulo on May 8, 2023
Dear Mr. Joe,Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.I will share your scores with our team, who I am certain will be motivated with your remarks. Thank you again for sharing your experience and we look forward welcoming you back in the near future.Yours faithfully, Heidy Amano Executive Assistant Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on May 5, 2023
Estimado Sr. Danilo,Obrigada por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação. São as impressões dos nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação. Agradecemos por suas recomendações e esperamos revê-lo em breve. Com os meus melhores cumprimentos, Heidy AmanoAssistente Executiva Tivoli Mofarrej São Paulo
10/10 Excellent
Valentina, New York
Dec 18, 2022
Valentina
Stayed 5 nights in Dec 2022
Response from Hotel Tivoli Mofarrej São Paulo on Nov 6, 2023
Estimada Valentina,Obrigada por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação. São as impressões dos nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação. Agradecemos por suas recomendações e esperamos revê-la em breve. Com os meus melhores cumprimentos, Heidy AmanoAssistente Executiva Tivoli Mofarrej São Paulo
Modern, upscale, safe comfortable, great location. The food was excellent, the staff prompt, friendly and efficient.
Stacy
Response from Hotel Tivoli Mofarrej São Paulo on Nov 23, 2022
Dear Ms. Stacy,Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.I will share your kind words with our team, who I am certain will be motivated with your remarks. Thank you again for sharing your experience and we look forward welcoming you back in the near future.Yours faithfully, Heidy Amano Executive Assistant Tivoli Mofarrej São Paulo
I enjoyed staying at your hotel. The people and service were excellent. I’ll be back next month and look forward staying at your hotel again.
Jeffrey
Stayed 2 nights in Jul 2022
Response from Tivoli Hotels on Jul 15, 2022
Dear Mr. Jeffrey,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your comments with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
Costumer Care | Tivoli Mofarrej São Paulo
10/10 Excellent
Paul
Jun 15, 2022
Paul
Stayed 7 nights in May 2022
Response from Hotel Tivoli Mofarrej São Paulo on Jun 17, 2022
Estimado Sr. Paul,
Obrigada por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação.
São as impressões dos nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação.
Agradecemos por suas recomendações e esperamos revê-lo em breve.
Com os meus melhores cumprimentos,
Heidy Amano
Assistente Executiva | Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Jun 15, 2022
Dear Guest - German,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your scores with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
Heidy Amano
Executive Assistant | Tivoli Mofarrej São Paulo
10/10 Excellent
Natasha
Jan 26, 2022
Liked: Cleanliness, staff & service, amenities
The Staff and services are exceptional.
Natasha
Stayed 5 nights in Jan 2022
Response from Hotel Tivoli Mofarrej São Paulo on Jan 26, 2022
Dear Ms. Natasha,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your comments with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
Heidy Amano
Executive Assistant | Tivoli Mofarrej São Paulo
8/10 Good
Joaquin
Traveled with family
Oct 14, 2021
Liked: Cleanliness, staff & service, amenities
The staff was very detailed oriented. Very profesional and accomodating in all aspects.
Nice restaurant.
Nice gym.
Nice pool area.
Very nice hotel lobby.
Nice room amenities.
The large room we had (floor 18) was very nice with one important exception. The windows have poor sealing. In the evening one can hear almost everything that passes on the street. A small investment for this will make a major improvement for the quality of sleep for the guests.
Joaquin
Stayed 6 nights in Sep 2021
Response from Hotel Tivoli Mofarrej São Paulo on Oct 15, 2021
Dear Mr. Joaquin,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your comments with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
Heidy Amano
Executive Assistant | Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Oct 11, 2021
Dear Mr. Juan,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your kind words with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
Heidy Amano
Executive Assistant | Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Oct 4, 2021
Prezado Sr. Jaspar,
Obrigado por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação.
São as impressões dos nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação!
Agradecemos por suas recomendações e esperamos revê-lo em breve.
Atenciosamente,
Equipe Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Sep 22, 2021
Prezado Sr. Patrick,
Obrigado por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação.
São as impressões dos nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação.
Agradecemos por suas recomendações e esperamos revê-lo em breve.
Atenciosamente,
João Corte-Real
Diretor Geral | Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on May 31, 2021
Dear Guest,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your comments with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo
first time in Brazil, treated amazingly. extremely nice and helpful staff. had no issues only knowing English.
Verified traveler
Stayed 1 night in Jan 2021
Response from Hotel Tivoli Mofarrej São Paulo on Feb 5, 2021
Dear Guest,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your comments with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo
10/10 Excellent
Allison
Jan 26, 2021
Allison
Stayed 4 nights in Jan 2021
Response from Hotel Tivoli Mofarrej São Paulo on Feb 8, 2021
Prezado Sr. Allison,
Obrigado por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação.
São as impressões dos nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação.
Agradecemos por suas recomendações e esperamos revê-lo em breve.
Atenciosamente,
João Corte-Real
Diretor Geral | Tivoli Mofarrej São Paulo
10/10 Excellent
Rylie Yvonne
Jan 7, 2021
Rylie Yvonne
Stayed 3 nights in Dec 2020
Response from Hotel Tivoli Mofarrej São Paulo on Jan 8, 2021
Prezada Sra. Yvonne,
Obrigado por partilhar sua avaliação sobre o Tivoli Mofarrej São Paulo.
Agradecemos por suas recomendações e esperamos revê-la em breve.
Atenciosamente,
João Corte-Real
Diretor Geral | Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Dec 28, 2020
Dear Mrs. Rylie,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your scores with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo
The room was very nice, bed was comfortable, everything was as expected in a 5 star hotel. The service was excellent, it was very nice that Ricardo remembered our names and was always available to attend to our needs.
Filip
Stayed 2 nights in Dec 2020
8/10 Good
ROSEMEIRE
Traveled with family
Dec 19, 2020
Liked: Cleanliness, staff & service, room comfort
Very nice
It was nice. Great location.
Great hotel. All is excellent but rooms need updating a little. Not first time to stay there but it seems not all rooms renovated. Suite room is super.
ROSEMEIRE
Stayed 3 nights in Dec 2020
Response from Hotel Tivoli Mofarrej São Paulo on Dec 22, 2020
Dear Mrs. Rosemeire,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your comments with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo
10/10 Excellent
celso
Dec 19, 2020
celso
Stayed 5 nights in Dec 2020
Response from Hotel Tivoli Mofarrej São Paulo on Dec 22, 2020
Prezado Sr. Celso,
Obrigado por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação.
São as impressões de nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação.
Agradecemos por suas recomendações e esperamos revê-lo em breve.
Atenciosamente,
João Corte-Real
Diretor Geral | Tivoli Mofarrej São Paulo
6/10 Okay
Scott
Dec 7, 2020
Liked: Staff & service
Disliked: Cleanliness
Expected more for the price.
Not that amazing for what you pay. This hotel is known as amongst the best in São Paulo but it appears that they are surfing on their reputation at this point. The sofa had what appeared to be a semen stain. Not amazing attention to detail in the room. Garden view wasn’t all that. Decent breakfast but mediocre coffee. They additionally wish to charge an arm and a leg for everything. You will have to bring your own Netflix account, and it does not work well. Free wifi not fast. No sauna, massage 150 bucks. I mean... this place is really pricy and so many things could have been better for what you pay. Seems like it’s largely justified by the bellboys. Go for a regular 5 star unless someone else is paying.
Scott
Stayed 3 nights in Dec 2020
Response from Hotel Tivoli Mofarrej São Paulo on Dec 7, 2020
Dear Mr. Scott,
Thank you for having chosen Tivoli Mofarrej São Paulo for your stay and for taking your time to write about your experience.
We are sorry to read that your stay did not meet your expectations. We adhere to a high standard especially when it comes to cleaning the apartments. The stain probably refers to the product used but I will have our heads of department inspect the room to investigate it. Your opinion is very important to us because it will allow us to improve the quality of our standards. In our hotel we always try to provide a good and an efficient service to all our guests, as I am sure you will be able to see on your next visit.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
With our kind regards,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Nov 10, 2020
Dear Guest,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your scores with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo
Always excellent stay, localization and breakfast.
M.B.
Stayed 1 night in Oct 2020
Response from Hotel Tivoli Mofarrej São Paulo on Oct 26, 2020
Dear Mr. M.B.,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your comments with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo
6/10 Okay
Daniel
Oct 6, 2020
Daniel
Stayed 1 night in Oct 2020
Response from Hotel Tivoli Mofarrej São Paulo on Oct 19, 2020
Prezado Sr. Daniel,
Obrigado por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação.
São as impressões de nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes em saber que no geral o senhor teve uma hospedagem agradável.
Agradecemos por suas recomendações e esperamos revê-lo em breve.
Atenciosamente,
João Corte-Real
Diretor Geral | Tivoli Mofarrej São Paulo
Excellent service! The best hotel in Sao Paulo for cleanliness (Covid-19 prevention), security and safety. Once you stay, you understand!
Eduardo
Stayed 4 nights in Sep 2020
Response from Hotel Tivoli Mofarrej São Paulo on Sep 29, 2020
Dear Mr. Eduardo,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your comments with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Mar 20, 2020
Dear Mr. Justin,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your scores with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo
Amazing place. Staff is excellent. Needs to have better Wi-Fi is the only request Buffet has best views.
Verified traveler
Stayed 2 nights in Mar 2020
Response from Hotel Tivoli Mofarrej São Paulo on Mar 18, 2020
Dear Guest,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience.
We are happy to read that in general you had a good stay.
Your feedback is very important to us and provides us an effective help to improve the facilities and service of our hotel.
Should you return to São Paulo, please don’t hesitate to contact me and give us the opportunity to offer you another enjoyable stay in this great city.
With Best Regards,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Mar 12, 2020
Prezado Sr. Eduardo,
Obrigado por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação.
São as impressões de nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação.
Agradecemos por suas recomendações e esperamos revê-lo em breve.
Atenciosamente,
João Corte-Real
Diretor Geral | Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Mar 12, 2020
Prezado Sr. William,
Obrigado por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação.
São as impressões de nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação.
Agradecemos por suas recomendações e esperamos revê-lo em breve.
Atenciosamente,
João Corte-Real
Diretor Geral | Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Mar 11, 2020
Prezada Sra. Rebecca,
Obrigado por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação.
São as impressões de nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação.
Agradecemos por suas recomendações e esperamos revê-la em breve.
Atenciosamente,
João Corte-Real
Diretor Geral | Tivoli Mofarrej São Paulo
Staff made you fee welcomed, rooms were extremely clean and bright. Excellent service.
Verified traveler
Stayed 1 night in Feb 2020
Response from Hotel Tivoli Mofarrej São Paulo on Mar 4, 2020
Dear Guest,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your scores with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo
Great location, friendly staff, good restaurant, swimming pool, trianon park nearby, oscar freire street for shopping
Verified traveler
Stayed 1 night in Feb 2020
Response from Hotel Tivoli Mofarrej São Paulo on Feb 19, 2020
Dear Guest,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your comments with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Feb 10, 2020
Prezado Sr. Michael,
Obrigado por escolher o Tivoli Mofarrej São Paulo e por partilhar conosco sua avaliação.
São as impressões de nossos hóspedes que nos auxiliam no aperfeiçoamento de nossos produtos e serviços. Ficamos felizes por sua satisfação.
Agradecemos por suas recomendações e esperamos revê-lo em breve.
Atenciosamente,
João Corte-Real
Diretor Geral | Tivoli Mofarrej São Paulo
8/10 Good
Barry
Business traveler
Feb 8, 2020
Liked: Cleanliness, staff & service, room comfort
Good hotel but lifts odd. Service and staff good
Barry
Stayed 5 nights in Jan 2020
Response from Hotel Tivoli Mofarrej São Paulo on Feb 10, 2020
Dear Mr. Barry,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience.
We are happy to read that in general you had a good stay.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
With Best Regards,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo
Love the outdoor seating next to the lobby bar. Wish there was more light in the hotel rooms. Hard to work in such a dim setting.
Larry
Stayed 5 nights in Jan 2020
Response from Guest response Hotel Tivoli Mofarrej São Paulo on Feb 3, 2020
Dear Mr. Larry,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your comments with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Jan 31, 2020
Prezado Hóspede,
Obrigado por partilhar sua avaliação sobre o Tivoli Mofarrej São Paulo.
Agradecemos por suas recomendações e esperamos revê-lo em breve.
Atenciosamente,
Tivoli Mofarrej São Paulo
I have saved all in the hotel system my preferences. Was my 5th time at the same hotel and I was disappointed because I came around 6 and I just got the room at 9pm. They should have the room reserved waiting for the guest to come. They didn’t have the room I choose and tried 3 times to give me some different rooms. I had to wait till a guest leave and to they clean the room to I get in. I got late for my dinner and lost some time to relax in the room that was my plan. Very disappointed.
Desi
Stayed 1 night in Jan 2020
Response from Hotel Tivoli Mofarrej São Paulo on Jan 28, 2020
Dear Mr. Desi,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience.
We are sorry to read that the hotel service did not meet your expectations. I will discuss your comments with the heads of department and we will do our best to rectify the situations described in your notes.
Your opinion is very important to us because it will allow us to improve the quality of our standards. In our hotel we always try to provide to all our guests, a good and an efficient service, as I am sure you will be able to see on your next visit.
Should you return to São Paulo in the future please do not hesitate to contact me and give us the opportunity to offer you a better experience.
With our kind regards,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Jan 20, 2020
Dear Guest,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your scores with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo
Response from Hotel Tivoli Mofarrej São Paulo on Jan 3, 2020
Dear Mr. Carlos,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your scores with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo
Quite an exemplary experience. Excellent luxury value. By and large the staff was incredibly helpful and welcoming. Would definitely stay here again.
Thomas
Stayed 2 nights in Dec 2019
Response from Hotel Tivoli Mofarrej São Paulo on Jan 2, 2020
Dear Mr. Thomas,
Thank you for choosing Tivoli Mofarrej for your stay in São Paulo and for taking your time to write about your experience. It is always grateful to receive positive feedback.
I will share your comments with our team, who I am certain will be motivated with your remarks.
Thank you again for sharing your experience and we look forward welcoming you back in the near future.
Yours faithfully,
João Corte-Real
General Manager | Tivoli Mofarrej São Paulo