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Reviews of Hampton Inn Jasper

2.5 out of 5
Hampton Inn Jasper
100 Industrial Pkwy, Jasper, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 202 out of 341 reviews" "
Rating 8 - Good. 84 out of 341 reviews" "
Rating 6 - Okay. 27 out of 341 reviews" "
Rating 4 - Poor. 12 out of 341 reviews" "
Rating 2 - Terrible. 16 out of 341 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Wanda on Apr 19, 2024
Thanks for the review.

10/10 Excellent

Elvis

The receptionist DESTINY was welcoming and friendly, she deserves a raise
Stayed 1 night in Mar 2024
Response from Wanda on Apr 10, 2024
Thanks for the review.

8/10 Good

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very Comfortable Stay and will return on other occations.
Stayed 3 nights in Mar 2024
Response from Wanda on Apr 10, 2024
Thanks for the kind words and the review.

6/10 Okay

Tara

Liked: Cleanliness
The water for the shower never really gets hot, luke warm at best, very limited breakfast with not many gluten free options, phone in the room did not work so no ability for a wakeup call, brought it to the attention of the front desk and nothing was done, and they said maintenance would come fix it, not sure the call for maintenance was ever made. Front desk staff should be a little friendly and I did not notice or witness that at all.
Stayed 4 nights in Feb 2024
Response from Wanda on Mar 1, 2024
I would like to apologize for the issues you had during your stay with us, I'll will look into all of these matters and make sure that all issues had been handled.

8/10 Good

Angela

Stayed 1 night in Feb 2024
Response from Wanda on Apr 10, 2024
Thanks for the review.

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service
Trouble with check in. Charged twice for incidentals
Stayed 1 night in Jan 2024
Response from Wanda on Mar 1, 2024
I would like to apologize for the issues with your check in processes and that you were doubled charged.

10/10 Excellent

Robert C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Wanda on Mar 1, 2024
Thanks for the rating

6/10 Okay

Pamela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathtub would not drain properly and we had to report it. It was fixed but that first shower was a real turn off. Also, the water would not get hot and it was right on the verge of not being warm enough. They said there was nothing they could do about it because the hotel was being renovated and it was due to be worked on next week. I felt they were charging too much for the condition of the property.
Stayed 4 nights in Dec 2023
Response from Wanda on Jan 3, 2024
We apologize for the inconvenience during your stay. We are undergoing renovations, but again our sincere apologies.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Michele, Hendersonville

Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
doing construction on hotel
Stayed 1 night in Nov 2023

2/10 Terrible

lindsay

Stayed 2 nights in Oct 2023

2/10 Terrible

Robert

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Weird experience, some rooms had some work done and were just opened this day supposedly. I was given a room where the light switches and phones weren't working properly and there was a giant hole in the wall still for the electricians to access wires. I noticed this after unpacking and asked for a different room. The front desk staff went upstairs and just said everything was fine in the room. So I went back, and started to unpack when I noticed I was sweating. Turned out the AC in the room wasn't working properly either. Couldn't call the front desk from the phone in the room either so it was all very frustrating given that I already asked for a new room and realized this other problem existed. So I called again and the front desk worker came up and told me the maintenance man could come fix it. By this time it was late at night and I couldn't believe this was happening I just asked for a refund so I could go to a different hotel and rest. They did give me another room across the hall eventually which also was unfinished but at least had the AC working.
Stayed 1 night in Oct 2023
Response from Nae on Oct 16, 2023
We apologize for the inconvenience during your stay. I talked to the maintenance department and the front desk staff. The air unit did work, however this unit needed to be accessed from the wall thermostat instead of the unit itself. The phone worked as well, however It had a cord in the wrong place. There was not a big hole in the wall, that was where the smoke detector was not put in yet. Again, we sincerely apologize for the inconvenience.

10/10 Excellent

TONIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nae on Sep 11, 2023
Thanks for the review!

4/10 Poor

Vanja

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The friendly staff is probably the only redeeming quality of this particular Hampton property. The hotel itself is old, run down and dirty. Walls are paper thin so you can hear everything through them. Beds are uncomfortable and bathroom is old and dirty. I was always under the impression that Hampton in keeps their properties in similar shape but I think we will switch to another brand of hotels.
Stayed 1 night in Aug 2023
Response from Amaya on Aug 28, 2023
Thank you for taking the time to fill out our survey, it helps us to see what we are getting correct and in what areas we can improve! We apologize for the hotel not being up to par, but we are starting renovations this week and that will make a huge difference by the end of the year. Hope to see you again soon. If you have any questions or concerns, please do not hesitate to give us call. Hope you have a nice day, Mr. Vanja!

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dated
Dated rooms for the price.
Stayed 1 night in Aug 2023
Response from Amaya on Aug 28, 2023
Thank you for taking the time to fill out our survey, it helps us to see what we are getting correct and in what areas we can improve! We are starting renovations this week and will hopefully be done by the end of the year. Hope to see you again soon. If you have any questions or concerns, please do not hesitate to give us call. Hope you have a nice day, Mr. David!

8/10 Good

Monique, La Mirada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, comfortable, good for families, and good breakfast. The hotel has lots of maids which was great, but need a few handyman to repair the cosmetics throughout. Overall, would stay here again.
Stayed 1 night in Aug 2023
Response from Wanda on Aug 10, 2023
Thanks for the review and I would like to say that we will be undergoing a remodel in a couple of weeks.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night’s sleep
Arrived late at night. Checkin was prompt and painless. Comfortable bed and good water pressure for a wake-up shower in the morning. Breakfast was delightful. Staff very friendly and helpful.
Stayed 1 night in Jul 2023
Response from Wanda on Aug 10, 2023
Thanks for all the kind words and the review. We hope that you will be back soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Wanda on Aug 10, 2023
Thanks for the review. We hope that you will be back soon!

8/10 Good

Aliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Wanda on Aug 10, 2023
Thanks for the review. We hope that you will be back soon!

10/10 Excellent

Mary Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great people.
I eft a make-up bag and a young lady tracked it down and a wonderful young man mailed it to me. They went over and above to help me. They were wonderful.
Stayed 1 night in Jun 2023
Response from Wanda on Aug 10, 2023
Thanks for all the kind words and the review. We hope that you will be back soon!

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Wanda on Aug 10, 2023
Thanks for the review. We hope that you will be back soon!

8/10 Good

Elaine

Stayed 1 night in Jun 2023

8/10 Good

todd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Wanda on May 12, 2023
Thanks for the rating we appreciate you

8/10 Good

Gloria

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great staff
Stayed 1 night in Apr 2023
Response from Wanda on May 12, 2023
Thanks for the kind words

10/10 Excellent

Mark

Stayed 1 night in Apr 2023

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2023

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, check in progress was easy, facility and rooms were clean, and the continental breakfast had a fair amount of options.
Stayed 1 night in Apr 2023

8/10 Good

Douglas

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Michael

Stayed 2 nights in Jan 2023

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Wanda on May 12, 2023
Thanks for the rating and we hope to see you again, we appreciate you're business

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After driving 9 1/2 hrs with 2 lil girls on my birthday to meet with family to see my dying brother one last time. I must say i could not have asked for a more pleasant place to stay. Clean comfortable friendly i honestly did not want to leave
Stayed 1 night in Feb 2023
Response from Wanda on May 12, 2023
Thanks for all the kind words, we hope to see you again soon. We appreciate your business.

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness
The drapes didn’t close to block out all the lights outside.
Stayed 1 night in Mar 2023
Response from Wanda on May 12, 2023
Thanks for taking the time out to rate us and for letting us know what we need to work on.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was nice and helpful. Clean and well equipped room. And for the most part it was nice and quiet.
Stayed 1 night in Mar 2023
Response from Renee on Mar 21, 2023
Thank you for taking the time to fill out our survey, it helps us to see what we are getting correct and in what areas we can improve! Thanks for the kind words! We hope you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Susan

Stayed 3 nights in Mar 2023
Response from Wanda on May 12, 2023
Thanks for the ratings and we truly appreciate you're business.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Clean and had a great breakfast
Stayed 1 night in Feb 2023
Response from Renee on Mar 21, 2023
Thank you for taking the time to fill out our survey, it helps us to see what we are getting correct and in what areas we can improve! Thanks for the kind words! We hope you enjoyed your stay. Hope to see you again soon.

8/10 Good

C Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton stay jasper Alabama
Excellent customer service. Great breakfast.
Stayed 1 night in Feb 2023
Response from Renee on Feb 27, 2023
Thanks for the rating! Thanks for all the kind words! We hope that if your ever in this area again you'll choose to stay with us!

8/10 Good

Joel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay and I'll be back.
Stayed 1 night in Feb 2023
Response from Renee on Feb 27, 2023
Thanks for all the kind words and the rating.

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Service was top notch
The people working at the hotel were super friendly and accommodating. We stay here every time we are in the area.
Stayed 2 nights in Feb 2023
Response from Renee on Feb 27, 2023
Thanks for all of the kind words and the rating!

10/10 Excellent

Carolyn

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The staff was friendly and helpful.
Stayed 2 nights in Feb 2023
Response from Renee on Feb 27, 2023
Thanks for all of the kind words and the rating!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
Excellent stay. Easy and quick check in with very friendly staff at front desk. Would definitely stay here again.
Stayed 1 night in Feb 2023
Response from Renee on Feb 27, 2023
Thanks for all of the kind words and the rating!

8/10 Good

Mary

Stayed 1 night in Jan 2023
Response from Renee on Feb 27, 2023
Thanks for the rating!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet. room was like 76 degrees when i get in
Stayed 1 night in Jan 2023
Response from Renee on Feb 27, 2023
Thanks for all of the kind words and the rating!

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the property it’s clean
Stayed 1 night in Dec 2022

10/10 Excellent

Amy

Stayed 1 night in Dec 2022

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Good value. We had a great overnight stay.
Stayed 1 night in Nov 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Nov 2022