Ratings based on 24 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Dec 30, 2013
Although the hotel was clean and well appointed, we had the worst sleep imaginable. The heating fan was so noisy that it was impossible to sleep. Even when I turned the entire heat off, the fan continued to make a terrible noise. Only if you wear hearing aids and can remove them , would I recommend you stay in this hotel, or else ensure that you test out the heating system before you check in. The staff are exceptional .. very friendly and helpful, but unfortunately, we did not want to change rooms in the middle of the night, so we suffered it out. Breakfast was marginal,
2 out of 5
by A verified traveler

Overbooked and in need of repairs

Posted Nov 12, 2013
Overcapacity for the weekend. They booked out rooms that needed maintenance. The roo. I had was right by the elevator and you could hear the dings and conversations from people in the elevator. Told them I was not happy and found a too. Somewhere else and they still charged me for a night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very pleasant staff and friendly. Thanks!

Posted Oct 14, 2013
Dog friendly and very fair pricing, great value. Easy location for access to everything.
4 out of 5
Recommended
for Everyone
by Martin from Edmonton, AB

Nova Hotels

Posted Oct 8, 2013
Pros: Clean and comfortable
Cons: More King Bedrooms
We have stayed at the Nova several times now and have been very pleased with the accommodations. Rooms are clean, rooms spacious and nicely decorated. We did not have the breakfast that was offered, as I prefer a fuller menu, but for someone on the run, it would be good. My only recommendation is to have a few more King Bedrooms available, as more people seem to be wanting them.
4 out of 5
Recommended
for Everyone
by Faye from Edmonton

a comfortable place to stop for the night.

Posted Oct 8, 2013
Pros: Pet friendly accommodation.
Good value for the money. Comfortable room that also welcomed my dog - a big plus.
1 out of 5
by A verified traveler

Disappointing hotel

Posted Oct 6, 2013
Was very disappointed with this hotel. When we booked 3 months prior it allowed us to have 6 people in a room and I even called the hotel itself to confirm. The staff I spoke to, after confirming with other staff, gave me the assurance that they will honor my reservation. When we got there, we were told it was against policy and that we'd be required to rent 2 rooms. It was a long weekend and most hotel rooms were already booked so we had no choice. You'd think they would give us a discount for the inconvenience but they said we can only get us a discount for the one room and it wasn't much of a discount. Hotel was decent though and was kept very clean, had a small fitness room with pool and continental breakfast was included. The entry cards were a pain, however. Even thouh we carried them separately, away from cell phones and other magnetic cards, each time we returned to our rooms we were denied entry and we had to get them re-coded. There are other hotels closer to Jasper town that can room 2 families for cheaper. Although it says less than 15 minutes from Jasper, that is only to the Jasper gate and it is actually about 30-40 minutes away from the town of Jasper. I wouldn't recommend it to others as I truly believe in treating your customers right and we didn't feel that with this hotel.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

good breakfast, nice staff

Posted Sep 30, 2013
Pros: breakfast
good place to stay, good location. the staff was nice
4 out of 5
Recommended
for Everyone
by Norm from Qualicum Beach

Very good value

Posted Sep 29, 2013
Pros: Great value
Cons: Sound proofing is blow average
A clean, comfortable and friendly hotel that is very reasonably priced. I was just travelling through and wanted a good place to stay that is convenient to get to and comfortable. The room was large, everything worked well. Having breakfast available at 5:00 am was a plus.
5 out of 5
Recommended
for Everyone
by Shelley

Nice hotel, very affordable

Posted Sep 11, 2013
Staff was very nice, room was clean, lots of room. Good location, close to grocery stores, restaurants, gas stations. Great price for a really nice hotel, would stay there again.
4 out of 5
Recommended
for Everyone
by Meagan

Nice hotel conveniently located

Posted Aug 26, 2013
Pros: The hotel provides breakfast to you which is very nice and convenient.
Cons: The walls are very thin and it is easy to hear noises in other rooms.
Location: Lots of food joints near by. As well as many trails to go on and lots of wildlife to see. Jasper is only an hour away.
The hotel staff was fantastic and the room was nice. The hotel is surrounded by food places so you don't have to go far for a good meal. I would recommend it and I had a very nice stay.