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Reviews of Waldorf Astoria Jeddah - Qasr Al Sharq

Waldorf Astoria Jeddah - Qasr Al Sharq
North Corniche Road, Jeddah

Reviews

8.8

Excellent

Rating 10 - Excellent. 33 out of 45 reviews" "
Rating 8 - Good. 6 out of 45 reviews" "
Rating 6 - Okay. 1 out of 45 reviews" "
Rating 4 - Poor. 1 out of 45 reviews" "
Rating 2 - Terrible. 4 out of 45 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious experience
We had the best experience with high class service all around. This hotel has some amazing views of the red sea. The room looked magnificent and luxurious all facilities in the hotel were luxurious and the hotel atmosphere was very quiet and relaxing with pleasant smell all around the hotel. The hospitality was great and the whole concierge team are very friendly, professional and very welcoming. It gives me great pleasure to mention the names and give special thanks to some of the concierge team who made our stay very special, my personal concierge Shahadat Hussein who made sure our stay was as comfortable at it was and thanks to Mohamed Hussein and Hassan who were the politest door men I have met at any hotel, they were very welcoming, friendly and happy to offer any kind of help. And many thanks to the receptionists and the whole team who made our stay memorable. This was actually the first part of our honeymoon and I am so proud to have chosen this hotel.
Stayed 9 nights in Mar 2020
Response from Waldorf Astoria Jeddah - Qasr Al Sharq on Jul 28, 2021
Dear Guest, Thank you for taking the time to share your feedback with us. We look forward to welcoming you back very soon to have a better experience with us. Warm regards, Waldorf Astoria Jeddah - Qasr Al Sharq

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Indulgent and opulent, a bit of a treat and nice and close to the corniche.
Stayed 2 nights in Feb 2020
Response from Kind Regards, Reservations Team on Feb 25, 2020
Thank you for choosing Jeddah Hilton & Waldorf Astoria Jeddah - Qasr Al Sharq as your preferred hotel for your upcoming visit to Jeddah

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room is large, the bed is comfortable, but there is a smell of sewage coming from the bathroom, which forced me to change the room, even when I change the room there were some smell. Also I had to wait for a while to do the check out, there isn’t any one at the reception.
Stayed 1 night in Jan 2020
Response from Kind Regards, Reservations Team on Feb 17, 2020
Thank you for choosing Jeddah Hilton & Waldorf Astoria Jeddah - Qasr Al Sharq as your preferred hotel for your upcoming visit to Jeddah

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury
Stayed 1 night in Dec 2019
Response from Kind Regards, Reservations Team on Feb 17, 2020
Thank you for choosing Jeddah Hilton & Waldorf Astoria Jeddah - Qasr Al Sharq as your preferred hotel for your upcoming visit to Jeddah

10/10 Excellent

Mohamed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 4 nights in Nov 2019

10/10 Excellent

Said

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stunning
Although my check in was chaotic but i loved everything in this property. And a big thank you to Rayyan at check-in for his professionalism
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

No small pool in the hotel as like the pictures!!!
Stayed 2 nights in Feb 2019
Response from Waldorf Astoria Jeddah Team on Aug 6, 2019
Dear Guest, Thank you for taking the time to share your feedback with us. We look forward to welcoming you back very soon to have a better experience with us. Warm regards, Waldorf Astoria Jeddah - Qasr Al Sharq

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything luxury. Luxury hotel and professional staff.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

ALANOUD Bandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple
It's was a great day and we are very thankful

2/10 Terrible

Anwar, Riyadh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this hotel
Over priced for its facilities and categories. No decision makers after 8 pm No duty management after 8 pm Staff can not speak English Rooms with No USB and phone charger is not available Low standard furniture
Response from Waldorf Astoria Jeddah Team on Aug 6, 2019
Dear Anwar, We are very sorry for the inconvenience you experienced during your stay, and will be reviewing this with our team to ensure that this does not happen again in your future. Thank you, Waldorf Astoria Jeddah - Qasr Al Sharq

10/10 Excellent

Faisal, Riyadh, KSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
Quality of service

10/10 Excellent

turki, sa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Recomended , its expensive than the others, private hotel

10/10 Excellent

Yousef, riyadh,KSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7*******
flawless!!!!!

10/10 Excellent

Badr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite hotel,Nice location
Every thing is perfect, the food from the room service wasn't good but it is the best hotel in Jeddah I think.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fancy hotel
Phenomenal place with outstanding attending staff. The check in letteraly took only 1 min. We were given complimentary freshly squeezed Mango juice bt our personal buttler

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yasir, Jeddah

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
We Still Expected More
The 2 of us hid away from kids and day to day stress for a romantic outing, so I had to pick for the surprise a meaningfully property with exclusive amenities ... Don't get us wrong, the hotel and the room as well as staff were great. BUT, for this price and this name, I do expect to be able to connect my Apple TV box to the TV, but since there was no HDMI available I wasn't able, and the DVD player that should be standard with the room was only available via the butler. When we in for coffee we had to order it because there was no standard coffe and tea set as any regular hotel would offer. To round these goofs up, the smart-home device was not functioning unless on the dock station (curtains and light remote control), so when wanting to dim the entrance lobby light I had to walk to it and there was actually a formal sticker telling me the device was not functioning !!

10/10 Excellent

Mazin, Jeddah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Super fantastic. Very freindly staff. Perfect rooms and services... I was there for our annuversiry. Loved it both and every minute we go WOW.

8/10 Good

Maher, Lebanon

Liked: Cleanliness, property conditions & facilities, room comfort
most luxurious hotel in Jeddah
I don't have much to say as I was on business trip. I recommend this hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel for couples and honeymooners price is a bet high bs totaly worth it

10/10 Excellent

YG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Romantic Private time.
Amazing decor like a real palace.quite peaceful place to relax. even if the breakfast is not including, one order of Arabic breakfast should be enough for two or maybe three as well with lots of varieties and amazing taste. you can order the breakfast in your room with no extra charges. but the american black coffee has no good taste.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal

8/10 Good

Mohammed, Riyadh

Liked: Cleanliness, room comfort
Disliked: Staff & service
Service issues. Great rooms.
Lets start with the pros. The room was huge and extremly luxurious. The bed was one of the best you would ever try. On the other side, they had troubles checking me in without a "printed proof" of my booking which make the check in one of the worst i have ever had. In addition, they refused to include the breakfast to my room although it was included. They said Expedia customers always don't book with breakfast!! Am I the only one having breakfast here? Any way i needed to talk to the manager and to go to the receiption to show them the itenrary on my expedia account to make them beleive my "lies", which is something you don't like to experience at all.

2/10 Terrible

ahmed, denver,co

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Impressed
no respect

2/10 Terrible

Antonio

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un desastre . no hicieron la limpieza de ninguna de las dos habitaciones y estaban en pisos diferentes Argumentando " apologize" . Solo hay una persona en el front desk ...SI tienes suerte esta y sino ya esperaras . 35 minutos tardo para hacer el check out. Es de los peores hoteles que he estado. los restaurantes el servicio tampoco es de lo mejor
Stayed 3 nights in Jan 2020
Response from Kind Regards, Reservations Team on Feb 17, 2020
Thank you for choosing Jeddah Hilton & Waldorf Astoria Jeddah - Qasr Al Sharq as your preferred hotel for your upcoming visit to Jeddah

10/10 Excellent

Talal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ABDULLAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الوحده في فندق
الحمد لله جيده المنطقه المحيطه ورشة عمل لا انصح به في الوقت الحاضر هدوا غير طبيعيض

10/10 Excellent

Homood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MAJED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

mansour, الرياض

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ابو عبد الله
رائعه جدا ومريحة

6/10 Okay

Husain, مكه

Disliked: Staff & service
راحة مو أبديه
شي واحد المكيف خرب وكانت الاستجابه بطيئه جدا

10/10 Excellent

mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الأفضل للأفضل
كانت جداً رائعة

10/10 Excellent

حسن محمد, جدة

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ليلة رومانسية هادئة مع الفخامة
ممتازة جدا من جميع النواحي بدءا من سهولة الحجز وانتهاء بالاحترافية في التعامل من موظفي الفندق

8/10 Good

mechenroh, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
럭셔리한 참실,
청결하고 럭셔리한 침실 친절한 직원 모든것이 만족스러웠으나 , 단지 하나 인터넷 억세스가 불편하고 자주 끊어졌음. 본인이 강력하게 주의를 주었으니 다음번 방문 때는 개선될 것으로 기대함.

10/10 Excellent

Hany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
للفخامة عنوان..قصر الشرق
كانت تجربة رائعة بالفعل...اتمنى تكرارها مجدداً

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
الفخامة بما تعنيه الكلمه
فندق رائع بمعني الكلمة مميز جدااا ولا يقاارن بفنادق جدة من حيث المستوي يستحق سبعة نجوووم بصراحة الفندق عبارة عن قصر فخامة الاثاث تبهرك جدا .اعجبني حسن الاستقبال ولباقة الكادر نظافة الغرفة وهدوء الموقع

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort