Ratings based on 113 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
96% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Australia

Below average hotel in a good city location

Posted Jan 29, 2015
There is nothing much 'grand' about this hotel. Despite having booked a non-smoking room, we were given a smoking room which was evident from the smell and the ashtrays provided in the room. Carpet is old and very dirty and needs cleaning or changing. If you aren't careful and don't read the mini bar list, you won't realise that you will be charged for the shampoo etc that is provided in the bathroom. This is the only hotel I have ever stayed in which (sneakily) charges for shampoo. Extremely disappointing given that the rooms aren't particularly cheap. The hotel also only provides one free bottle per room even though the website clearly specifies 2 bottles. Wifi in the room constantly drops out. Further, you'll have to pay to use the gym. The only positives of the hotel in my point of view are its good city location (you can walk out to a street filled with shops, and it is opposite Shilla Duty Free), and the buffet breakfast which is excellent.
5 out of 5
for Everyone
by A verified travelerfrom 大阪


Posted Jan 13, 2015
空港まで無料送迎サービスをして頂けた。 年越しで利用したが、初日の出を見に行くイベントを企画してくださった。(無料) 中心街で免税店の目の前、どこへ行くにもアクセスが便利。 駐車場も無料で自由に利用可能でレンタカー利用者も有難い。
4 out of 5
for Business Travelers
by A verified travelerfrom korea

제주항공과 근접하고 제주시 시내에 있어서 좋았고 직원분이 친절해요

Posted Dec 24, 2014
Pros: 제주공항에 가까운점 제주시 시내에 있었던점 직원들이 엄청 친절했어요
Cons: 2층 주차장 가는 길은 조금 개선되었으면 합니다 보도와 차량이 올라가는 길이 같이 되어 있어 위험해 보였습니다
Location: 시내와 근접해서 간단하게 한잔할 수 있는 곳이 많아서 좋았습니다
오래된 느낌은 있지만 청결하고 정리가 잘 되어 있고 호텔로비가 활기가 있고 밝은 느낌이었습니다 또한 제주항공과 가깝고 제주시 시내에 있어서 밤에 돌아 다니면서 관광하기도 좋았습니다 또 직원분이 엄청 친절해서 좋았습니다
3 out of 5
for Everyone
by A verified travelerfrom Malaysia

Good location close to Main Street of Jeju new cit

Posted Dec 1, 2014
Pros: Location close to shopping, food.
Cons: Overall look n feel, a bit dated.
Location: Close to Everything except the beach.
Hotel generally is satisfactory due to location, however requires upgrade as it is a bit dated.
5 out of 5
for Everyone
by A verified travelerfrom japan nagoya


Posted Dec 1, 2014
Pros: 客室が綺麗でアメニティも充実
Cons: 雨が降った際の傘の貸し出し本数が少なく借りれなかった
Location: 時期が悪く特に行かなかった
金額の割に設備も行き届いておりスタッフの対応も良かった。 部屋もアップグレードしてくれたのだが広くて清潔感があった。 日本語も話せるスタッフがおり安心して滞在時間を過ごすことができた。
4 out of 5
for Everyone
by A verified travelerfrom Hong Kong

good location

Posted Nov 6, 2014
good location but not quite convenient for bus terminal
2 out of 5
by A verified travelerfrom Seoul

no worth the money

Posted Nov 4, 2014
Pros: food
Cons: worn interior, it's not the top class hotel.
Location: duty-free shopping
The Grand Hotel is located close to the Jeju airport in a 15min-ride. But, the building is very old and the staffs at desk were not very kind. It was too expensive considering the condition of the hotel. I do not want to recommend this hotel to my friends who look for a hotel near the airport. However, the room was clean and the food was good.
2 out of 5
by A verified travelerfrom 수원

시내와 가까워 그런지 모르겠지만 너무 복잡하고 창밖 풍경도 지저분해서 보기 안좋았습니다.

Posted Oct 11, 2014
사진만 보고 선택했는데 객실은 너무 오래되었고 담배냄새로 쩔어있었습니다. 요즘에도 객실내에서 담배를 필 수있다는것이 놀라왔습니다. 다시는 가고 싶지 않습니다.
5 out of 5
for Couples
by Yulingfrom Seattle, WA

Great hotel, good location

Posted Oct 8, 2014 on Hotels.com
My wife and I haven't seen each other for 10 months, we decided to have a little get away in Jeju Island. This hotel is amazingly nice, it has couple of wonderful fancy restaurants and it is close to downtown and airport. The staff is wonderful and friendly, there are plenty of taxi drivers in the hotel parking lot who can't wait to have you hire them for the day for sight seeing.
4 out of 5
for Getaway With Friends
by A verified traveler


Posted Oct 6, 2014 on Hotels.com