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Reviews of Jeju Sun Hotel & Casino

5 out of 5
Jeju Sun Hotel & Casino
67, Sammu-ro, Jeju City, Jeju

Reviews

9.4

Exceptional

Rating 10 - Excellent. 193 out of 250 reviews" "
Rating 8 - Good. 40 out of 250 reviews" "
Rating 6 - Okay. 13 out of 250 reviews" "
Rating 4 - Poor. 2 out of 250 reviews" "
Rating 2 - Terrible. 2 out of 250 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bernd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello, thank you for taking your valuable time to leave a review. I am glad that you had a fun and satisfying trip, and I feel greatly rewarded. I look forward to staying with Jeju Sun Hotel the next time I visit Jeju. I hope you have a happy day today. thank you

10/10 Excellent

RAUL WILHELMINO RACELIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
walkable to shopping and dining restaurants
Response from JEJU SUN HOTEL on Apr 13, 2024
Thank you for choosing to stay with us and for leaving such a valuable review and high rating.We hope to have you stay with us again in the future. Thanks.

10/10 Excellent

RAUL WILHELMINO RACELIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient and dining at the hotel is anytime
Stayed 3 nights in Apr 2024
Response from JEJU SUN HOTEL on Apr 13, 2024
Thank you for choosing to stay with us and for leaving us such a high score and review.We hope to have you back again in the future.Thanks.

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. The room was clean and the staff were really nice. Thank you!
Stayed 2 nights in Apr 2024
Response from Manager on Apr 8, 2024
Thank you for using Jeju Sun Hotel and taking the time to leave a review. We are truly glad that you had a pleasant time during your stay. Your compliments with kind words are of great help to our employees.We will become a hotel that will always welcome you with a friendly attitude the next time you visit. Thank you. Have a good day

10/10 Excellent

Hsuet Funn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in a very safe area with lots of restaurants around it. Location is quiet and staff are really friendly and welcoming. Very helpful with recommendations of restaurants too! 👍 There’s a small casino in-house as well as a fitness centre and sauna.
Stayed 1 night in Mar 2024
Response from JEJU SUN HOTEL on Mar 28, 2024
Thank you for choosing to stay with us and for leaving us such a great score and such a positive review.We are delighted that you enjoyed your stay with us.We will always be with you with the same attitude and heart.We hope to have you back again in the future.Thanks.

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 7 nights in Mar 2024
Response from Manager on Mar 26, 2024
Hello, thank you for taking your valuable time to leave a review. I am glad that you had a fun and satisfying trip, and I feel greatly rewarded. I look forward to staying with Jeju Sun Hotel the next time I visit Jeju. I hope you have a happy day today. thank you

10/10 Excellent

Gijeong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything’s good!
Stayed 3 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello, thank you for taking your valuable time to leave a review. I am glad that you had a fun and satisfying trip, and I feel greatly rewarded. I look forward to staying with Jeju Sun Hotel the next time I visit Jeju. I hope you have a happy day today. thank you

10/10 Excellent

Jared

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel w exceptional service. Food was outstanding and gym/ sauna/ spa were top notch
Stayed 4 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello. We are truly happy to hear that you were satisfied with your stay at Jeju Sun Hotel. All of our staff are doing their best to help our customers have a more comfortable stay. We promise to provide you with even improved service the next time you visit us again. thank you

10/10 Excellent

Apollo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello. Thank you for using our Jeju Sun Hotel and leaving a high score and pleasant review. We are proud that you had a pleasant stay with us. We will continue to be with our customers with an unchanging heart. thank you

10/10 Excellent

Nadia Dal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location close to the airport with reasonably secure parking. good base to explore the island. rooms were great, clean and confortable. staff were very friendly and helpful. great place to stay
Stayed 3 nights in Jan 2024
Response from Manager on Jan 19, 2024
Thank you for using Jeju Sun Hotel and taking the time to leave a review. We are truly glad that you had a pleasant time during your stay. Your compliments with kind words are of great help to our employees. We will continue to listen to our customers' valuable opinions and strive to become a Jeju Sun Hotel that changes for the better. I hope you have happy days. thank you

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my 2 nights. The breakfast buffet is excellent!
Stayed 2 nights in Jan 2024
Response from Manager on Jan 13, 2024
Hello. Thank you for taking your valuable time to leave a review. We are truly glad that you had a pleasant time during your stay. We look forward to working with you again with consistent service. thank you

10/10 Excellent

Allina

Stayed 2 nights in Dec 2023
Response from 호텔 관리진 on Jan 1, 2024
Hello, this is Jeju Sun Hotel. Thank you for your warm review. We are so glad that you had a comfortable time at our hotel. Jeju Sun Hotel will continue to develop for the convenience of our customers. thank you

10/10 Excellent

Allina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very comfortable and clean. Staff was polite and very friendly and helpful.
Stayed 2 nights in Dec 2023
Response from 호텔 관리진 on Jan 1, 2024
Hello, this is Jeju Sun Hotel. Thank you very much for taking your valuable time to leave a review. Our staff is always doing their best to ensure your convenience. We will reward you with better service in the future. thank you

10/10 Excellent

Elke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a well appointed hotel. Very clean. Good location. Not many accessible charging points in the room.
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Thank you for using Jeju Sun Hotel and taking the time to leave a review. Thank you for your compliments, saying that you were satisfied with the location, rooms, etc. and that it was a very enjoyable trip. We will continue to listen to our customers' valuable opinions and strive to become a Jeju Sun Hotel that changes for the better. thank you

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello. Thank you for staying with us at Jeju Sun Hotel. Also, thank you for leaving a review with the highest rating. We will continue to be with our customers with an unchanging heart. thank you

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from 호텔 관리진 on Dec 25, 2023
Hello, this is Jeju Sun Hotel. Thank you for your warm review. We are so glad that you had a comfortable time at our hotel. Jeju Sun Hotel will continue to develop for the convenience of our customers. thank you.

10/10 Excellent

Teik Wai

Traveled with family
Liked: Staff & service
Great location
Location is very close to airport and all major food places. Great fried chicken room service. Casino was ok, not too crowded.
Stayed 2 nights in Dec 2023
Response from 호텔 관리진 on Dec 25, 2023
Hello, this is Jeju Sun Hotel.Our hotel is located in the city center, so transportation is convenient, and there are various things to enjoy, such as shopping and food, so our customers seem to be satisfied. We will always welcome our customers warmly with the best service and room conditions. thank you

10/10 Excellent

andy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms with alot of hotel facilities.
Stayed 1 night in Dec 2023
Response from 호텔 관리진 on Dec 25, 2023
Hello, this is Jeju Sun Hotel. Thank you for your warm review. We are so glad that you had a comfortable time at our hotel. Jeju Sun Hotel will continue to develop for the convenience of our customers. thank you

10/10 Excellent

Joshua

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Place to Stay in Jeju
Jeju Sun Hotel & Casino is a property I'll gladly stay at again in a heartbeat. It's clean, comfy, priced extremely well for being a 5-star hotel. The staff were all extremely kind and helpful and the room was wonderful. Would highly recommend this place to anyone staying in Jeju City.
Stayed 3 nights in Jun 2023
Response from Manager on Dec 14, 2023
Thank you for using Jeju Sun Hotel and taking the time to leave a review. We are truly glad that you had a pleasant time during your stay. Your compliments with kind words are of great help to our employees. We will continue to listen to our customers' valuable opinions and strive to become a Jeju Sun Hotel that changes for the better. I hope you have happy days. thank you

10/10 Excellent

Won Chul

Stayed 1 night in Dec 2023
Response from Manager on Dec 14, 2023
안녕하세요. 저희 제주 썬호텔을 이용해 주시고, 높은 점수를 남겨주셔서 감사합니다. 저희와 함께 기분 좋은 투숙이었던 같아 저희도 뿌듯합니다. 앞으로도 늘 변함없는 마음으로 고객님과 함께 하겠습니다. 감사합니다.

8/10 Good

Sook

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Feb 9, 2024
Thank you for using our Jeju Sun Hotel and leaving a high score and pleasant review. We are proud that you had a pleasant stay with us. We will continue to be with our customers with an unchanging heart. thank you

10/10 Excellent

haeil

Stayed 2 nights in Nov 2023
Response from Manager on Dec 9, 2023
안녕하세요. 저희 제주썬호텔을 이용해 주시고 높은 점수를 주셔서 감사합니다. 저희와 함께 기분좋은 투숙이었던 같아 저희도 뿌듯합니다. 앞으로도 늘 변함없는 마음으로 고객님과 함께 하겠습니다. 감사합니다.

8/10 Good

Man

Stayed 3 nights in Nov 2023
Response from Manager on Dec 7, 2023
Thank you for visiting Jeju Sun Hotel. We will do our best to provide you with the best room condition next time. We hope you have had only pleasant memories while staying at our hotel and we look forward to seeing you again next time. thank you

10/10 Excellent

Jiye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
숙소가 깨끗하고 직원들이 친절합니다. 그리고 휠체어 이용하는 동반자가 있다고하니 장애인 편의시설이 잘 갖춰진 객실이 좋았습니다
Stayed 1 night in Nov 2023
Response from Manager on Dec 1, 2023
안녕하세요 제주썬호텔입니다. 소중한 리뷰 올려주셔서 정말 감사드립니다. 저희 제주썬호텔에서 숙박하시는 동안 편안한 시간 보내셔서 다행입니다. 늘 고객님의 여행이 행복하기를 바라며 다음에 다시 뵐 수 있기를 바랍니다. 감사합니다.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from 호텔 관리진 on Dec 20, 2023
Hello, this is Jeju Sun Hotel. Thank you very much for taking your valuable time to leave a review. We always strive to provide reasonable prices and the best service to ensure customer satisfaction. Thank you again for your valuable review. We will become a Jeju Sun Hotel that further develops.

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place! Close to the airport, restaurants nearby.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 27, 2023
Hello, thank you for using Jeju Sun Hotel and leaving your valuable review. It seems that customers were also satisfied with the advantages of our hotel, which is close to the airport and located in the city center. We are also very happy and grateful that our sincere kindness towards our customers has been conveyed. We will continue to be with our customers with an unchanging heart and attitude. thank you

8/10 Good

Cathie

Traveled with group
Liked: Cleanliness, staff & service, amenities
Staff are very helpful.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 27, 2023
Hello. This is Jeju Sun Hotel. Thank you for leaving your valuable review after staying at our hotel. We will always welcome our customers warmly with the best service and room conditions. We hope your trip is a happy one and we hope to see you again next time. thank you

10/10 Excellent

How Qing

Stayed 1 night in Nov 2023
Response from Manager on Dec 11, 2023
Thank you for visiting Jeju Sun Hotel. I am glad that you had a pleasant and satisfying trip. I feel greatly rewarded and hope to be able to join you on your next visit. We will strive to provide more satisfactory service in the future. thank you

6/10 Okay

YOUNG GYOON

Stayed 2 nights in Nov 2023
Response from Manager on Nov 16, 2023
제주썬호텔을 이용해주셔서 감사합니다. 다음에 다시 방문해 주신다면 더욱 향상된 서비스로 모실 것을 약속 드립니다. 감사합니다.

6/10 Okay

JIHYUN

Stayed 2 nights in Nov 2023
Response from Manager on Nov 16, 2023
안녕하세요제주썬호텔을 이용해주셔서 감사드립니다.진심을 다하는 서비스를 할 수 있도록 항상 최선을 다하겠습니다. 다시 만나뵐 수 있기를 바랍니다.

6/10 Okay

JIHYUN

Stayed 2 nights in Nov 2023
Response from Manager on Nov 16, 2023
안녕하세요, 제주썬호텔을 이용해주셔서 감사드립니다.고객님께 조금이라도 더 편안한 휴식을 취하고 가실 수 있도록 저희 직원 모두 최선을 다하겠습니다. 다음에 또 방문해주시길 바랍니다. 감사합니다.

10/10 Excellent

Shermela K

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great . Tina the hostess that works in the coffee lounge area in the lobby , made the stay more pleasant and welcoming.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 13, 2023
We are truly happy to hear that you were satisfied with your stay at Jeju Sun Hotel. All of our staff are doing their best to help our customers have a more comfortable stay.Tina, the lobby lounge manager, is the friendliest employee and provides excellent service. We will be sure to convey your compliments to Manager Tina.We promise to provide you with even improved service the next time you visit us again. thank you

8/10 Good

Sook

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was smooth. service staff was prompt in our request when the aircon was turned off . They opened the windows and provided a fan. Room was spacious. There is airport transfer from hotel to airport hourly basis from 930 onwards. We enjoyed our stay here. Cons Hope that they are more flexibile in the free drink for expedia members. They only allowed coffee. Another hotel in myeongdong allowed us a selection of drinks as not all guests are coffee drinkers.
Response from Manager on Nov 7, 2023
Hello. Thank you for using Jeju Sun Hotel and taking your valuable time to leave your positive feedback. All of our employees are happy to hear that you were satisfied with your stay at our hotel. All of our staff are doing their best to help our customers have a more comfortable stay.For your convenience, we operate a free shuttle bus from the hotel to the airport 3 times a day in the morning.We will convey your opinions regarding the drinks provided to Expedia members to the manager in charge.Thank you for your valuable feedback so that we can improve further.

10/10 Excellent

Sena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on Nov 4, 2023
Thank you for visiting Jeju Sun Hotel. Thank you for your warm review. We will do our best to provide you with the best room condition next time. We hope you have had only pleasant memories while staying at our hotel and we look forward to seeing you again next time. thank you

10/10 Excellent

JUDY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were awesome and the staff were very friendly and helpful. Our 2 bedroom suite was clean, beautiful and very spacious. My family absolutely love this hotel.
Stayed 1 night in Oct 2023
Response from JEJU SUN HOTEL on Oct 31, 2023
Thank you for staying at Jeju Sun Hotel and leaving us your highest score and best review.We are very pleased that we were able to satisfy you during your stay with us.We look forward to welcoming you back in the future.Thanks.

8/10 Good

Allyn

Stayed 4 nights in Oct 2023
Response from 호텔 관리진 on Nov 18, 2023
Hello, this is Jeju Sun Hotel. Thank you very much for posting your valuable review. We are glad that you had a comfortable time during your stay at Jeju Sun Hotel. We hope your trip is a happy one and we hope to see you again next time. thank you

10/10 Excellent

Jungjun

Stayed 3 nights in Oct 2023
Response from Manager on Oct 27, 2023
안녕하세요. 높은 점수 남겨주셔서 감사드리며, 다음번에도 최상의 룸 컨디션 상태로 제공해 드릴 수 있도록 더욱 노력하겠습니다. 저희 호텔에 계신 동안 즐거운 추억만 가져가셨기를 바라며 다음에도 함께하길 바라겠습니다. 감사합니다

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you for a great stay
Stayed 4 nights in Oct 2023
Response from Manager on Oct 25, 2023
We are truly happy to hear that you were satisfied with your stay at Jeju Sun Hotel. All of our staff are doing their best to help our customers have a more comfortable stay. We promise to provide you with even improved service the next time you visit us again. thank you

8/10 Good

JOO HO

Stayed 3 nights in Oct 2023
Response from Manager on Oct 25, 2023
안녕하세요, 고객님 제주썬호텔 이용해주시고 후기를 남겨주셔서 감사드립니다. 고객님께 조금이라도 더 편안한 휴식을 취하고 가실 수 있도록 저희 직원 모두 최선의 노력을 기울이고 있습니다. 앞으로도 기대 이상의 더 큰 만족을 드릴 수 있도록 더욱 노력하겠습니다. 감사합니다..

8/10 Good

Haiyan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Excelllent staff and service
Stayed 3 nights in Oct 2023
Response from JEJU SUN HOTEL on Oct 23, 2023
Thank you for staying at Jeju Sun Hotel and leaving a pleasant review and best score.I hope to see you again next time.Thank you.

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Manager on Oct 16, 2023
Thank you for your review. I hope you had a comfortable stay while staying at our hotel. Next time, we will try to provide satisfactory service to you without any shortage. Thank you.

6/10 Okay

Sandie

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from 호텔 관리진 on Oct 11, 2023
안녕하세요. 제주썬호텔입니다. 고객님들의 편의를 우선시하고 직원들 모두가 노력하고 있지만 고객님이 투숙하시는 동안 불편하셨던 점이 있는 것 같아 정말 죄송합니다. 더 나은 제주썬호텔이 되도록 더욱 노력하겠습니다. 감사합니다.

10/10 Excellent

Toh Hing

Liked: Cleanliness, property conditions & facilities
Nothing in it's surrounding that interest me
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello. Thank you for staying with Jeju Sun Hotel and leaving us a high rating. I look forward to planning a pleasant trip with you again next time. thank you

8/10 Good

WONOH

Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello. Thank you for visiting Jeju Sun Hotel and leaving your valuable review.All of our staff are doing their best to help our customers have a more comfortable stay. We promise to provide you with even improved service the next time you visit us again. thank you

10/10 Excellent

Wan Teen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very spacious suite. Comfortable stay. Though housekeeping team was forgetful with topping up the coffee, tea packets.
Stayed 3 nights in Sep 2023
Response from JEJU SUN HOTEL on Sep 30, 2023
Thank you so much for staying with us and for leaving such a great review. We are very grateful and apologize for the slight inconvenience we may have caused you, but thank you for giving us your highest rating and leaving such a nice comment.We hope to have the pleasure of hosting you again in the future.Thanks.

10/10 Excellent

Soukyoung

Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
안녕하세요. 저희 제주썬호텔을 이용해 주시고 높은 점수를 주셔서 감사합니다. 저희와 함께 기분좋은 투숙이었던 같아 저희도 뿌듯합니다. 앞으로도 늘 변함없는 마음으로 고객님과 함께 하겠습니다. 감사합니다.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from JEJU SUN HOTEL on Sep 18, 2023
Thank you for staying with us at Jeju Sun Hotel and for leaving us a perfect score.We look forward to having you back again in the future.Thank you very much.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and modern. Staff is wonderful and very helpful. Gym is good compared to other hotel gyms and opening hours are good. Mattress is firm which is not ideal for side sleepers. Mattress is no different from other hotels. I would stay here again.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 13, 2023
Thank you for using Jeju Sun Hotel and taking the time to leave a review. We are truly glad that you had a pleasant time during your stay.Thank you so much for visiting again.We will continue to serve our customers with sincerity. thank you

10/10 Excellent

Dongkwan

Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
안녕하세요. 저희 제주 썬호텔을 이용해 주시고, 높은 점수를 주셔서 감사합니다. 저희와 함께 기분좋은 투숙이었던 같아 저희도 뿌듯합니다. 앞으로도 늘 변함없는 마음으로 고객님과 함께 하겠습니다. 감사합니다.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotel i ever stayed at ! Its super clean, the staff are super helpful. The foods are very good. They even offer a free shuttle going to the airport but we werent able to avail it coz our flight is around 9 am and their first shuttle bus leaves at 9:30 am. But overall experience is great !
Stayed 3 nights in Sep 2023
Response from Manager on Sep 7, 2023
Thank you for using Jeju Sun Hotel and taking the time to leave a review. We are truly glad that you had a pleasant time during your stay. Your compliments with kind words are of great help to our employees. We will continue to listen to our customers' valuable opinions and strive to become a Jeju Sun Hotel that changes for the better. I hope you have happy days. thank you