Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby Bart
Amazing palace which not so far ago was ruinsPosted Feb 16, 2014
Great food, comfortable rooms, amazing views. We spent there just one night but felt like in 18th century palace. A couple of interesting places around (mainly palaces, ruins etc.), ask at the reception desk.
for Everyoneby Jools from London, UK
Good but really should be Great!Posted Aug 13, 2012
Cons: Customer Service / poor attention to detail
Location: Very Good for Jelenia Gora (Hirschberg)
Lovely hotel and location. Great to stay somewhere with such a rich history. Service wasn't quite up to standard for a 4 star hotel (i.e. no help with baggage), pool area disappointing, although pool itself was lovely! Breakfast however was excellent (best we had all holiday). Some improvement needed in terms of customer service and also room was clean and comfortable but very plain - needs a little more attention to detail to make this place somewhere really special.