Outdoor pool, sun loungers

Reviews of ASTON Jember Hotel & Conference Center

4 out of 5
ASTON Jember Hotel & Conference Center
Jl. Sentot Prawirodirjo No. 88, Jember, East Java

Reviews

8.4

Very Good

Rating 10 - Excellent. 24 out of 47 reviews" "
Rating 8 - Good. 12 out of 47 reviews" "
Rating 6 - Okay. 8 out of 47 reviews" "
Rating 4 - Poor. 2 out of 47 reviews" "
Rating 2 - Terrible. 1 out of 47 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Comfortable room and friendly staff. Price was great!
Stayed 2 nights in Mar 2024

6/10 Okay

Wimala

Traveled with family
Liked: Staff & service
4 star hotel feels like 3 star.
This hotel is old and starts to run down. Hotel smells like cigarette smoke. Breakfast is bad. The food doesn't have taste. The room is not clean. This is definitely not a 4 star hotel. It is 3 star to me.
Stayed 1 night in Apr 2023
Response from Wahyu Ari Saputro on May 2, 2023
Dear Mrs. Wimala Brown,Warmest greetings from ASTON Jember Hotel & Conference Center.We are so sad to read your review, in another way your review is so constructive to us. We do apologize for all the things you have experienced. Starting from the hotel smell, the breakfast, the food until unclean room you have found. We will fix it one by one. Actually we are doing a rejuvenation to the hotel, starting from renovating the room, repainting the corridor and every single thing at the hotel. We will do calibration for the food taste, to meet guests expectation. Until we meet again, Mrs. Wimala Brown.Thank youRegards,Wahyu Ari SaputroGeneral Manager

10/10 Excellent

nini

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 2 nights in Aug 2022

4/10 Poor

Chairil

Traveled with family
Disliked: Staff & service
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff were very friendly and professional,and made me feel at home The breakfast selection caters for all tastes. The hotel is doing it's part to save the environment by not using plastic water bottles.
Stayed 5 nights in Feb 2020

10/10 Excellent

Alamsyah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Punya

Liked: Staff & service
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Ok but needs improved service and food
Stayed 2 nights in Aug 2018

4/10 Poor

Bella, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dusty, Crushed and yellowish towel with smoke smel
If you imagine standard of Aston, you will disappointed as the hotel condition is very bad. The price for this hotel is expensive considering local price in jember very cheap. The room is dusty, bed sheet is not smooth and not soft at all. Lift is leaking of water. COndition of the hotel is very bad. Towels are worst. Yellowish, dry and rough, and smoke smell. Then, I was experienced horrible thing when my toilet got clogged. They used vacuum cleaner and all the "poop" coming out and my room is REALLY REALLY BAD SMELL. Even my cloth also got the smell. I got my room changed but I am very disappointing to stay here.
Stayed 2 nights in Mar 2018

8/10 Good

Chris

Liked: Room comfort
Stayed 2 nights in Oct 2017

6/10 Okay

Rudy

Liked: Cleanliness, staff & service
Pro: Service was great, friendly staff, full service gym with trainer and breakfast buffet. Con: AC not working properly, in-room mini refrigerator not working and dangerously slippery shower.

6/10 Okay

Suwardy

i have booked for non smoking room, but there is no more rooms left, only smoking room

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Gita, Bali

Liked: Staff & service, property conditions & facilities, room comfort
location not so good
location is a lil bit away from the city but its seems a new hotel so its good,service also good

10/10 Excellent

William, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with a great swimming pool
We are very pleased with this hotel. Daily room cleaning, and prompt responses to all of our request. Pretty good breakfast too. The swimming pool is quite huge considering the size of the hotel itself. but the area around the pool is really loud.... if you think you would like to lounge and relax, it's not going to happen. overall, it was a pretty good accommodation. You can "hear" your next door room too.

8/10 Good

Lauren, California

Liked: Cleanliness, property conditions & facilities, room comfort
Great value for money!
Best hotel in Jember

8/10 Good

Tjatur, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay for bussiness
for bussines is recommended

10/10 Excellent

William, Walnut Creek ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Jember
Great hotel. ... best I could find in Jember. Thus was our 2nd stay. Clean rooms, very friendly and helpful staff

10/10 Excellent

Afiah, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
value for money

10/10 Excellent

Dharmadi, Semarang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
My first choice when in jember, very recommended hotel

10/10 Excellent

Daniel, surabaya

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel in Jember area
Nicest hotel in Jember.

10/10 Excellent

raymond, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good just would appreciate if they had more queen sized beds in the smokers level.

10/10 Excellent

Dharmadi, Semarang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Close to airport, easy access, clean and comfort

10/10 Excellent

Kim, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Java to Bali
This was a great place to stay on our way to Bali.

10/10 Excellent

Dharmadi, Semarang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Clean and easy place to stay in Jember, location also nice and close to city central.

8/10 Good

mudz, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 4 star hotel
The best hotel here.one n only 4 star hotel in jember.buffet for break fast during ramadhan only IDR 50000.overall its nice stay here.

10/10 Excellent

Atsushi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Enough for business
Clean... nice breakfast...
Stayed 2 nights in Jan 2019
Response from Luluk on Jan 30, 2019
Thank you

10/10 Excellent

Esti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomended hotel di Jember
Hotelnya nyaman. Kami booking superior room. Ketika check in ternyata full. Akhirnya kami di upgrade dengan room lebih besar tanpa biaya tambahan. Pelayanan memuaskan dan cepat. Menu breakfast bervariasi. Recomended hotel
Stayed 2 nights in Dec 2018
Response from Luluk on Jan 30, 2019
Terima kasih, kami nantikan kedatangan ibu di Aston Jember

8/10 Good

Satoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

JONG HYUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
출장기간동안 너무 편하게 머물렀던 호텔이에요 수영장도 좋고 직원들 서비스도 좋았습니다
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Shihhui

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2018

10/10 Excellent

Shihhui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Best
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Prima plek voor doorreis
Mooi zwembad en terras er bij !! Niet toeristisch, eten puur Indonesisch. 15m van treinstation ! Bestelde Taxi half uur te laat, trein wel gehaald.

8/10 Good

Verified traveler

Liked: Cleanliness

8/10 Good

Elena Andreea, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buen hotel salvo la situación
Típico hotel de cadena, limpio, desayuno perfecto, piscina, etc. Precio muy razonable. El personal debería hablar un poco más de inglés, pero son muy amables e intentan ayudar. No hay nada alrededores, no venden alcohol en este hotel. Gracias 1000 veces a IVAN de recepción quien se encargó de hacernos la estancia estupenda.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in ok banget
Ketika kita booking dari agen, dan konfirmasi ke hotel. Penanganannya sangat baik dan ramah. Makasih untuk servicenya.

8/10 Good

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

cacao, bali indonesia

Liked: Cleanliness
値段の割に良いホテル
部屋は清潔できれいでした。 ジムのサウナの温度が低すぎて使えませんでした。 朝食のビュッフェの品数が多く、美味しかったです。

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
本当に四つ星ホテルですか?
四つ星ホテルで周辺に同様のホテルが無い為予約したが、二つ星程度のホテルとしか思えない対応とサービスであった。工事中との事で最初に断りは有ったが、朝8時前後から外装の工事で宿泊している部屋の窓周辺で騒音が発生。エアコンはカードキーが無いと止まってしまい、カードキーは1枚しか貰えない状態で、朝食を食べに行き戻ると部屋はサウナ状態、エアコンの効きも悪い。洗面所には石鹸も無くフロントに電話するも1時間以上放置状態。シャワーを使いタオルの交換を依頼するも一日一回のみで受け付けられないとの事。冷蔵庫も有るが実態は温蔵庫で一切冷えない。 スパが有ると聞き依頼するも1名しか居ないので2時間待ちとの事。 色々な都市のホテルに泊まりましたが、四つ星ホテルでは最低では?

10/10 Excellent

Afiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, comfy room
Overall good

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Empfehlenswertes Hotel
Es war ein angenehmer Aufenthalt im Hotel. Das Personal war freundlich und hilfsbereit. Das Frühstück und Essen waren in Ordnung. Das Hotel haben wir sauber und gepflegt vorgefunden.

10/10 Excellent

benny, banjarmadin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
novotel jember mantap
Hotel yg nyaman, kamar luas dan sangat bersih, lokasi parkir yg aman dan tidak terlalu sempit

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotelnya bagus
Hotelnya bagus, kamarnya bagus dan bersih

10/10 Excellent

hermin ratnawati, malang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pelayanan memuaskan, tempat tidur nyaman
Baguuusss....Pelayanan baek, kebetulan kita datang tengah malam, mereka tau kita capek, jd proses dipercepat. kebersihan kamar oke, fasilitas hotel lengkap,