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Great value! Comfortable room and friendly staff. Price was great!
Jason
Stayed 2 nights in Mar 2024
6/10 Okay
Wimala
Traveled with family
Apr 29, 2023
Liked: Staff & service
4 star hotel feels like 3 star.
This hotel is old and starts to run down. Hotel smells like cigarette smoke. Breakfast is bad. The food doesn't have taste. The room is not clean. This is definitely not a 4 star hotel. It is 3 star to me.
Wimala
Stayed 1 night in Apr 2023
Response from Wahyu Ari Saputro on May 2, 2023
Dear Mrs. Wimala Brown,Warmest greetings from ASTON Jember Hotel & Conference Center.We are so sad to read your review, in another way your review is so constructive to us. We do apologize for all the things you have experienced. Starting from the hotel smell, the breakfast, the food until unclean room you have found. We will fix it one by one. Actually we are doing a rejuvenation to the hotel, starting from renovating the room, repainting the corridor and every single thing at the hotel. We will do calibration for the food taste, to meet guests expectation. Until we meet again, Mrs. Wimala Brown.Thank youRegards,Wahyu Ari SaputroGeneral Manager
The staff were very friendly and professional,and made me feel at home
The breakfast selection caters for all tastes.
The hotel is doing it's part to save the environment by not using plastic water bottles.
Dusty, Crushed and yellowish towel with smoke smel
If you imagine standard of Aston, you will disappointed as the hotel condition is very bad.
The price for this hotel is expensive considering local price in jember very cheap. The room is dusty, bed sheet is not smooth and not soft at all. Lift is leaking of water. COndition of the hotel is very bad.
Towels are worst. Yellowish, dry and rough, and smoke smell.
Then, I was experienced horrible thing when my toilet got clogged. They used vacuum cleaner and all the "poop" coming out and my room is REALLY REALLY BAD SMELL. Even my cloth also got the smell.
I got my room changed but I am very disappointing to stay here.
Bella
Stayed 2 nights in Mar 2018
8/10 Good
Chris
Oct 28, 2017
Liked: Room comfort
Chris
Stayed 2 nights in Oct 2017
6/10 Okay
Rudy
Nov 10, 2016
Liked: Cleanliness, staff & service
Pro: Service was great, friendly staff, full service gym with trainer and breakfast buffet.
Con: AC not working properly, in-room mini refrigerator not working and dangerously slippery shower.
Rudy
6/10 Okay
Suwardy
Sep 21, 2016
i have booked for non smoking room, but there is no more rooms left, only smoking room
We are very pleased with this hotel. Daily room cleaning, and prompt responses to all of our request. Pretty good breakfast too.
The swimming pool is quite huge considering the size of the hotel itself. but the area around the pool is really loud.... if you think you would like to lounge and relax, it's not going to happen.
overall, it was a pretty good accommodation.
You can "hear" your next door room too.
Hotelnya nyaman. Kami booking superior room. Ketika check in ternyata full. Akhirnya kami di upgrade dengan room lebih besar tanpa biaya tambahan. Pelayanan memuaskan dan cepat. Menu breakfast bervariasi. Recomended hotel
Esti
Stayed 2 nights in Dec 2018
Response from Luluk on Jan 30, 2019
Terima kasih, kami nantikan kedatangan ibu di Aston Jember
Típico hotel de cadena, limpio, desayuno perfecto, piscina, etc. Precio muy razonable.
El personal debería hablar un poco más de inglés, pero son muy amables e intentan ayudar.
No hay nada alrededores, no venden alcohol en este hotel.
Gracias 1000 veces a IVAN de recepción quien se encargó de hacernos la estancia estupenda.
Es war ein angenehmer Aufenthalt im Hotel. Das Personal war freundlich und hilfsbereit. Das Frühstück und Essen waren in Ordnung. Das Hotel haben wir sauber und gepflegt vorgefunden.
Baguuusss....Pelayanan baek, kebetulan kita datang tengah malam, mereka tau kita capek, jd proses dipercepat. kebersihan kamar oke, fasilitas hotel lengkap,