Ratings based on 17 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
94% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by Galletfrom Paris

très bon emplacement

Posted Jun 11, 2014 on Hotels.com
propreté et services très corrects ;la piscine est très agréable ;seul bémol le restaurant, a déconseiller malgré le super emplacement
Comment from Hotel Management
Aug 30, 2014 by Amer, Hotel Management
Je vous remercie beaucoup pour votre séjour avec nous et pour vos aimables commentaires, Gallet. Nous sommes heureux que vous avez apprécié notre restaurant, services et notre piscine rafraîchit. Nous travaillons sur la rénovation du bâtiment une aile à la fois de manière à ne pas perturber l'expérience de nos hôtes hôtel principal. Nous espérons que vous avez apprécié votre visite en Jordanie et que vous revenez et nous voir bientôt.
3 out of 5
Recommended
for Couples
by Javierfrom Avila

Sin duda, lo mejor el precio

Posted Jun 10, 2014 on Hotels.com
Solo fue una estancia de una noche, nos costó mucho llegar sin gps en el coche, hasta el punto que tuvimos que seguir a un taxi tras dar vueltas por Jerash. No hay referencias del hotel, que se encuentra en un camino sin asfaltar en una colina. Las habitaciones nuevas están muy bien, pero el edificio principal está bastante descuidado. Eso si, la atención del personal fue muy buena. Le salva la cercanía a las ruinas romanas.
Comment from Hotel Management
Aug 30, 2014 by Amer, Hotel Management
Muchas gracias por estar con nosotros y por tus comentarios, Javier. Nos alegramos que haya disfrutado su estadía y sin duda pasaremos en sus elogios a nuestro personal. Nosotros estamos tratando de trabajar con las autoridades locales lo que pueden permitir a colocar más señales hacia el hotel. Esperamos que hayas disfrutado el resto de su visita a Jordan y que regrese y nos vean en el futuro.
5 out of 5
Recommended
by A verified traveler

Posted May 6, 2014 on Hotels.com
Comment from Hotel Management
Jul 12, 2014 by Amer, Hotel Management
Thank you very much for staying at the Olive Branch and for your kind review. We hope you enjoyed your visit to Jordan and that we see you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Authentic family owned resort

Posted Apr 16, 2014
Great spacious room for the price and the restaurant was excellent. If you looking for a high class resort with glitz and glam this is not the place. But if you looking for a family friendly down to earth place to stay with spacious rooms and decent rates this is it. Located near beautiful olive tree orchards with a great view of Jerash.
Comment from Hotel Management
Oct 18, 2014 by Amer, Hotel Management
Thank you very much for your stay and for your kind review. We're glad you enjoyed the peaceful and serene surroundings that the Olive Branch has to offer and that your meal was enjoyable. Our mission is to provide the traveler to Northern Jordan with a clean, comfortable, relaxing, and affordable place to stay. We leave the "glitz and glam" to the big chains that can afford it. We hope to have you back with us in the very near future.
2 out of 5
Recommended
for Families
by Sohnfrom South Korea

location map was wrong

Posted Apr 8, 2014 on Hotels.com
The location map in Hotel.com was wrong. Therefore, we faced difficulties even though we were equipped with GPS and Google Map. Please update the location ASAP.
Comment from Hotel Management
Jun 14, 2014 by Amer, Hotel Management
감사 합니다 아주 많이 숙박 하 고 Expedia에 나열 하는 잘못 된 위치에 대 한 압. 우리는 가능한 한 빨리이 해결 하기 위해 그들과 함께 일하고 있다. 요르단에서 방문을 즐길 하 고 가까운 장래에 반환 하겠습니다.
4 out of 5
Recommended
for Families
by Nicholas M.from USA

Excellent customer service

Posted Jan 16, 2014 on Hotels.com
This hotel stays in our mind not because it was the most amazing place we stayed on our vacation but because the two gentleman working the evening shift on Jan. 1 were very accomodating. First off, we are a family with an infant and a toddler. We booked a standard room online but at check-in we were given a family room at no extra cost. Then, as this hotel is a ways from anything (great views) we decided to eat dinner in the hotel restaurant. We were the only people in the restaurant, yet they lit a real fire in the fireplace for us as it was a bit chilly. These two small instances went a long ways towards our feelings for this lovely place.
Comment from Hotel Management
Mar 29, 2014 by Amer, Hotel Management
Thank you very much for your kind review, Nicholas! We're glad you enjoyed your stay in our Family Room. The fireplace is always a favorite for our winter guests. I will be sure to pass your compliments to Ali and Abdullah, the two gentlemen who assisted you on the evening of the 1st. Thanks again for your feedback. We hope you come back and visit us again in the near future.
1 out of 5
Recommended
by A verified traveler

실망했어요

Posted Jan 10, 2014 on Hotels.com
위치도 좋고 시설도 괜찮다고 해서 예약했는데 실제 가보니 여러가지로 많이 실망했습니다.
Comment from Hotel Management
Mar 29, 2014 by Amer, Hotel Management
Thank you very much for your feedback. We wish you could give us more information about what disappointed you during your stay so that we can use it for our improvement processes. We hope to have the opportunity to welcome you back to the Olive Branch.
3 out of 5
Recommended
for Couples
by Laurafrom Lyon

Nice and quiet hotel, but room was not very clean

Posted Aug 12, 2013 on Hotels.com
The hotel is located in a nice and quiet area. Garden rooms have a balcony overlooking the valley - good point. Staff is friendly. However, our room was not very clean. Beds were OK, but there were stains and hair on the floor. Also several paint stains in the bathroom. It's a pity since the hotel is otherwise fine if you're looking for a quiet break.
Comment from Hotel Management
Apr 26, 2014 by Amer, Hotel Management
Thank you very much for staying with us back in August and for your review, Laura. Our customer feedback is very important to us and your constructive feedback has helped us with our improvement processes. We hope to have you back at the Olive Branch in the near future.
3 out of 5
Recommended
for Couples
by A verified travelerfrom Bad Soden, Deutschland

Bildungsreisende

Posted Apr 11, 2013
Für einen Tagesbesuch von Jerah/ GERASA mit Mietwagen bestens geeeignet. Lage in der Anhöhe mit Weitblick. Neue Zimmer, wo früher der Campingplatz war. Frühstücksraum/ Restaurant etwas kahl (ortsüblich), dafür WLAN free in der Lobby.
Comment from Hotel Management
Aug 23, 2014 by Amer, Hotel Management
Vielen Dank für Ihre freundlichen Rezension im vergangenen Jahr. Wir hoffen, dass Sie uns in naher Zukunft wieder besuchen.
Comment from Hotel Management
Feb 24, 2014
Vielen Dank für Ihre freundlichen Rezension im vergangenen Jahr. Wir hoffen, dass Sie uns in naher Zukunft wieder besuchen.
4 out of 5
Recommended
for Everyone
by A verified traveler

molto tranquillo

Posted Apr 3, 2013
Le camere con vista sulla valle sono veramente magnifiche. Ho provato anche il ristorante: nulla di che ma quando si torna stanchi dalle escursioni, è una buona alternativa al dover uscire ed andare in paese.
Comment from Hotel Management
Aug 30, 2014 by Amer, Hotel Management
La ringrazio molto per i vostri gentili commenti. Ci sono contento che ti è piaciuto le nostre nuove camere giardino e che sono stati in grado di rilassarsi e godersi il nostro ristorante dopo la lunga giornata. Speriamo che si visita Jordan nuovamente nel prossimo futuro.
Comment from Hotel Management
Feb 27, 2014
La ringrazio molto per i vostri gentili commenti. Ci sono contento che ti è piaciuto le nostre nuove camere giardino e che sono stati in grado di rilassarsi e godersi il nostro ristorante dopo la lunga giornata. Speriamo che si visita Jordan nuovamente nel prossimo futuro.