Ratings based on 282 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
by A verified traveler
The worst stay in my life.Posted Jul 30, 2015
I reseved non smoking room with two double beds. But when we checked in they gave me a non smoking room with one bed. So i called the front and they made us move 5 floors up and this time the room was Smoking! So we went down to the front again and waited 20 minutes and heard that there was no nonsmoking room with two beds!!! The manager said if we did not want either nonsmoking with one bed or smoking with two beds, we could cancel out reservation and find another hotel. It was 10 pm and we were with two kids. And she added for refund we needed to come back next day when she was in office!!!! They also offered that our kids could sleep on the floor in nonsmoking room and they will provide blanket and pillow!!!! We ended up staying in a smoking room and it was the worst hotel stay in my life.
by A verified traveler from ontario, Canada
Posted Jul 29, 2015
Not too difficult to find. Kitchen facility in room was old and you had to request anything you want for kitchen (like cups and plates). We left after one night when we realized it was a grab and go breakfast rather than full breakfast. Grab and go had no juice, packaged muffins, granola bars, and some sad looking oranges.
for Everyoneby A verified traveler from Maryland
Basic hotel over priced.Posted Jul 17, 2015
Pros: It was close to NY City.
Cons: You need to look at that based on my review.
Location: NY City
No dishes or silverware in the room. I ask the front desk about it, she said I had to request them when I booked the room. No offer to have them sent to our room so, I assumed that it was to late to have them. Breakfast was small little tiny......
for Everyoneby A verified traveler
Room for improvementPosted Jul 17, 2015
Nice location but the facility needs a facelift. Carpets are old and paint was coming off of the ceiling.
for Business Travelersby Katharine from Reading, PA
I wouldn't stay here againPosted Apr 27, 2015 on Hotels
The hotel was okay. It was the only decent one in the area that wasn't sold out for Met Life Supercross. They had me on the first floor, and I am never fond of staying on the first floor. I had cars around my windows with people in them so I had to close my curtains..which I never like to do. The shower could have used a little TLC. I had to wake up to a fire alarm beeping noise every 30 seconds because the battery was dead and it was about 5:30am when this started happening. I did not contact anyone about it because who wants someone in their room at 5:30 in the morning when you need to leave the hotel at 6:30 because I had to be at Met Life Stadium before 7am. The dying batteries from the fire alarm beeping noises wanted me to get out of their quickly. It wasn't a pleasant morning when you have to wake up to that noise.
Comment from Hotel Management
Jul 4, 2015 by Manager, Hotel Management
I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. Please accept my most sincere apologies for not being able to accommodate you on a higher-level floor. We were completely sold out that weekend, and had very limited amount of rooms. The situation you described regarding the room alarm is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours does not happen again, my team is replacing all the alarm batteries. We will take your comments and coach our team to provide better service in the future. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience the next time you're in town.
for Personal Eventby A verified traveler
HorriblePosted Apr 23, 2015 on Hotels
Rooms stunk horribly never stay there again switched rooms 3 times
for Couplesby Nathaniel from Bronx, NY
Cozy and ComfortablePosted Mar 16, 2015 on Hotels
Was a great place to unwind. Me and my wife enjoyed it very much. A bit chilly, but once we got the heat working we were pleased with everything. Would love to stay here again and recommend to others as well.
for Business Travelersby arzays
Posted Mar 15, 2015 on Hotels
for Business Travelersby A verified traveler
For guests with very low standards onlyPosted Mar 13, 2015 on Hotels
I was not anticipating much from this place, but I got even less than I anticipated. There was no maid service, no one was there to check me in (had to track the person down) and no hot water for my shower. The breakfast that is included is a joke. There is no place to eat the packaged muffin and fruit they give you as there is no lobby or public restroom. The second day they ran out of coffee by 9am and never replenished it. The place is understaffed and just not up to snuff. There is nothing surrounding the hotel so if you want to eat or anything, you better have a car. I could go on but if you can afford it, pay the extra $50 or so and stay elsewhere. This place is pretty bad even if you're expectations are low.
for Business Travelersby A verified traveler
Posted Mar 10, 2015 on Hotels