Front of property - evening/night

Reviews of Fairfield Inn by Marriott East Rutherford Meadowlands

2.5 out of 5
Fairfield Inn by Marriott East Rutherford Meadowlands
850 Paterson Plank Road, East Rutherford, NJ

Reviews

8.4

Very Good

Rating 10 - Excellent. 512 out of 1008 reviews" "
Rating 8 - Good. 307 out of 1008 reviews" "
Rating 6 - Okay. 100 out of 1008 reviews" "
Rating 4 - Poor. 38 out of 1008 reviews" "
Rating 2 - Terrible. 51 out of 1008 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dameya

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The bathroom was full of hair. Hair on the bathroom floor, tub, bed sheets, pillow cases and comforter. The trash can outside the hotel was full of trash to the brim with trash falling over onto the ground. That made the hotel look unkept while walking in. The front staff experience was the best part!
Stayed 1 night in Mar 2024
Response from GM on Mar 26, 2024
Dear Dameya, We are happy to hear that our front desk staff exceeded your expectations. I am sorry that other aspects of your stay, mainly the cleanliness of your room, didn't measure up. Thank you for sharing your feedback; it helps us see how we are doing and what we can improve. Please come again soon for a flawless experience. Sincerely, Suresh Choudhry, GM

10/10 Excellent

Monique, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Dear Monique, We strive to provide our guests with exceptional service that keeps them returning to our Fairfield Inn, so it is great to hear you would come back. Thank you for your support! Best, Suresh Choudhry, GM

8/10 Good

DAVID

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Ronny

Traveled with family
Liked: Cleanliness, staff & service, amenities
Toilet flush slow and sink the water go down alow
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Dear Ronny, While it wasn't without some flaws, I am glad to see that your stay was worthy of a positive rating. Thank you so much for taking the time to share these informative words with us so our maintenance team can correct the issues. We hope you will consider a return trip for a flawless experience next time. Best, Suresh Choudhry, GM

8/10 Good

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GM on Mar 13, 2024
Dear Linda, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Suresh Choudhry, GM

10/10 Excellent

Robin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely wonderful and close to tourist destinations.
Stayed 2 nights in Feb 2024
Response from GM on Mar 6, 2024
Dear Robin, Thank you for your kind words. It is excellent to hear that our location was a highlight of your enjoyable visit. We hope you made some fun memories here and will return in the future to make even more of them. Best, Suresh Choudhry, GM

10/10 Excellent

merida

Stayed 1 night in Mar 2024

8/10 Good

william

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Only minutes away from DreamWorks. Can walk or take the bus
Stayed 2 nights in Feb 2024
Response from GM on Feb 29, 2024
Dear william, Our location is loved by many of our guests, and I am glad it was a perfect fit for your travels as well. We do our best to make sure that our hotel is a direct reflection of the vibrant area in which we are located. Thank you for your business and your great review. Please come back soon! Best, Suresh Choudhry, GM

6/10 Okay

Allan

Traveled with family and small children
The property and area were good. It served the purpose of being a hotel. The surrounding area was a little sketchy where the hotel is located. The breakfast option was convenient but crowded.
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Dear Allan, We appreciate your business and the fact you took the time to share a review. While I am glad to hear that you enjoyed our hotel and surrounding area, I'm sorry that we weren't able to deliver a more positive experience. We hope to host you again should you return to East Rutherford. Best, Suresh Choudhry, GM

10/10 Excellent

Brook

Liked: Cleanliness, staff & service, property conditions & facilities
Was great 👍
Stayed 1 night in Feb 2024
Response from GM on Mar 1, 2024
Dear Brook, Thank you for sharing a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Suresh Choudhry, GM

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to where we were going
Stayed 2 nights in Feb 2024
Response from GM on Feb 25, 2024
Dear Elizabeth, We are thrilled to hear from you and to learn that our location was convenient for your trip while visiting our great city. We appreciate your kind review and hope you will think of us again should you return to our area. Best, Suresh Choudhry GM

10/10 Excellent

linda

Liked: Cleanliness
Always a pleasure and my family loves this place we stay at the same one everytime e come this way
Stayed 1 night in Feb 2024
Response from GM on Feb 25, 2024
Dear linda, Thank you so much for your kind comments. I know you have a choice in where you stay, and I would like to thank you for choosing our Fairfield Inn by Marriott once again! I am glad we were able to make your time here an enjoyable one. We enjoy having you as our guests and look forward to welcoming you again soon. Best, Suresh Choudhry GM

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with a friendly staff and comfortable accommodations.
Stayed 1 night in Feb 2024
Response from GM on Feb 25, 2024
Dear Kenneth, It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Suresh Choudhry GM

10/10 Excellent

Jocilene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Feb 2024
Response from GM on Feb 23, 2024
Dear Jocilene, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Suresh Choudhry, GM

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Near exits and quite
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Dear Marlene, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our convenient location and quiet accommodations. Thank you for the time you spent reviewing your experience, and we hope to host you again soon. Best, Suresh Choudhry, GM

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2024
Response from GM on Feb 21, 2024
Dear Kimberly, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Suresh Choudhry, GM

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable spot close to MetLife. We actually walked to the arena from the hotel which wasn’t too bad at all. Once you walk in the furthest lot has a shuttle to get you closer.
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Patrick, Glad to hear it! Thank you for taking time out of your busy day to let us know that you enjoyed yourself here. We strive to provide a great experience and appreciate your kind words. Best, Suresh Choudhry, GM

10/10 Excellent

Sonja

Traveled with partner
Liked: Amenities
The staff was very sweet and helpful. We were able to check in our bags without issues while waiting for our room to be ready.
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Sonja, Thank you for your review and recommendation of our hotel and associates. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a truly fantastic experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Suresh Choudhry, GM

8/10 Good

JTIONA

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The place was nice and clean customer service was great. I was check in in 60 seconds i will definitely stay again
Stayed 1 night in Feb 2024
Response from GM on Feb 6, 2024
Dear JTIONA, Thank you for this great review and recommendation. It's feedback like this that keeps us smiling. We hope to host you again soon. Best, Suresh Choudhry, GM

10/10 Excellent

Daryl

Stayed 3 nights in Feb 2024

6/10 Okay

Edward

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Average
Stayed 1 night in Feb 2024
Response from GM on Feb 4, 2024
Dear Edward, Our mission is to exceed our guests’ expectations, so I regret that your stay was average. Thank you for your time in reviewing our hotel and we hope to WOW on your next trip to our area. Sincerely, Suresh Choudhry GM

10/10 Excellent

Theresa, haskell

Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! We will use this property again when in the area.
Stayed 2 nights in Jan 2024
Response from GM on Feb 3, 2024
Dear Mike, Thank you for taking the time to leave us a review! We love to hear that our guests are happy with their experience! It was a pleasure to host you; we can't wait to welcome you again.Best, Suresh Choudhry GM

10/10 Excellent

Nadgi

Stayed 1 night in Jan 2024

6/10 Okay

Susan

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately we did not enjoy our stay at this hotel. I was surprised at how outdated it was. A musty smell hit us when we first walked in. One elevator was broken. Our room had a used washcloth on the ground. Our deadlock was broken. The mini refrigerator, when turning on to cool, sounded like a loud engine and woke me up multiple times at night. The bathroom floor was outdated. There was 2 bars of soap thrown on the vanity. Very poor lighting, barely a window. No extra mirror by beds. Pros: free breakfast was ok, the bedding seemed clean and bed was comfortable. The shower seemed clean and had good water pressure. This was beyond a disappointment for the price we paid. If we were staying more than one night I would have asked for our money back and found someplace else.
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Dear Susan, Thank you for taking the time to provide us with a detailed review. It is disheartening to learn that we failed to meet your expectations and I am truly sorry for the disappointment you experienced. Your feedback is highly valued and will assist us in improving our services for future guests. I appreciate your thoughtful reflections and hope to have the opportunity to make it up to you in the future. Sincerely, Suresh Choudhry, GM

10/10 Excellent

Gabriel

Stayed 1 night in Jan 2024

6/10 Okay

Ricky, Simsbury

Stayed 2 nights in Jan 2024
Response from GM on Jan 17, 2024
Dear Ricky, Thank you for taking the time to review our hotel; we appreciate you choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Suresh Choudhry, GM

10/10 Excellent

Fard

Great stay
Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Dear Fard, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Suresh Choudhry, GM

8/10 Good

Lisa, Plainsboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exactly what we needed to attend a local wedding - clean, convenient and budget-friendly. The room needed more light and more shelf space in the bathroom. Good breakfast with several hot items available.
Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Dear Lisa, I’m glad our clean, modern accommodations helped make for a nice trip. All your feedback, including areas for improvement, is appreciated as it helps us serve our guests better. Should your travels bring you back to the area, I hope we are your first choice for lodging. Best, Suresh Choudhry, GM

8/10 Good

Khadijrah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Lucy

Stayed 1 night in Jan 2024
Response from GM on Jan 31, 2024
Dear Lucy, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Suresh Choudhry, GM

10/10 Excellent

Vitalie

Traveled with family
Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024
Response from GM on Jan 11, 2024
Dear Vitalie, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Suresh Choudhry, GM

10/10 Excellent

Mario

Stayed 2 nights in Dec 2023

2/10 Terrible

Sarah

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Jan 31, 2024
Dear Sarah, Thank you for choosing us. We apologize that your experience did not meet your expectations. We appreciate your feedback and hope to have the opportunity to make it right on your next visit. Sincerely, Suresh Choudhry, GM

6/10 Okay

Khurram

Traveled with family
The hotel location is good. My family stayed there for 3 nights. The rooms were small. Lighting was not good. The bath tub was clogged. Reception staff was okay. The BF was okay. Unfortunately the are charging a lots of money for a mediocre hotel. This property does not live unto Marriot's standard. I am Marriot Bonvoy member and expected much better.
Stayed 3 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Khurram,While I am glad that your stay was okay overall, I regret that we didn't provide a WOW experience. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thrive on feedback and count on our guests to help us focus our efforts on areas that need improvement. We hope to see you back for an even better stay in the future.Sincerely,Suresh ChoudhryGeneral Manager

8/10 Good

Tanya

Traveled with family
Liked: Cleanliness, staff & service
This was a great location! Easy bus ride to NYC. Price was very reasonable with free parking and breakfast included. Breakfast was simple and not ideal for someone with gluten intolerance. But we managed. Beds are very comfortable. Unfortunately there was only one elevator working and it was quite busy, especially in the morning. Overall, I would return. Much more affordable than NYC.
Stayed 3 nights in Dec 2023
Response from GM on Dec 29, 2023
Dear Tanya, We always appreciate it when our guests express their intention to stay with us again! Thank you for your feedback and for pointing out areas where we can improve. As a hotel, we aim to be the best in the Meadowlands area, and we rely on our guests' feedback to achieve that goal. We hope you'll have another opportunity to visit us soon. Best, Suresh Choudhry, GM

8/10 Good

Yan

Traveled with family and small children
Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on Dec 29, 2023
Dear Jeremy, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Suresh Choudhry, GM

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy. Happy with our stay.
Stayed 1 night in Dec 2023
Response from GM on Dec 28, 2023
Dear Anonymous, We are very proud to offer the cleanest accommodations in East Rutherford. We appreciate your kind words and recognition of the hard work put in by our housekeeping team in your positive review. Our team is always ready and waiting to serve you whenever you return to the area. Best, Suresh Choudhry, GM

2/10 Terrible

Lutfullo

Stayed 1 night in Dec 2023
Response from GM on Dec 28, 2023
Dear Lutfullo, We strive to provide an impressive experience, so I apologize that you did not enjoy your stay. I appreciate your feedback, and I am available to discuss this matter with you in more detail if you wish. Thank you for choosing to stay with us. Sincerely, Suresh Choudhry, GM

2/10 Terrible

joycelyn

Stayed 1 night in Dec 2023
Response from GM on Dec 25, 2023
Dear joycelyn,We regret that we were not a good fit for your trip and that we let you down. Guest satisfaction is a top priority and we hope to have the opportunity to welcome you again for a more pleasurable experience. Sincerely,Suresh ChoudhryGeneral Manager

10/10 Excellent

Cailee

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I don't typically review, but I felt it was necessary this time. I'm from upstate and wanted to just take an overnight or two trip down to the city to see the lights, etc. But in being from the city I know the expense and irritation I consistently feel when I stay at hotels. Plus we were mostly in Manhattan and didn't want to spend an arm and a leg on the stay. I must say, I don't understand that bad reviews, I was nervous about choosing the hotel, but after my stay I'm really glad I did. The room was clean, fresh, checked the mattresses, no bugs, no nothing. Lobby is pretty, and staff is very helpful and friendly. Jordan and Giovanna were very kind during our stay. Giovanna even pointed out to us that right across the street literally like 15 feet away, there's a round trip bus that'll take you from jersey to the city. I thought that was especially helpful, round trip is like 9 bucks a person, and kids under 11 are 5 or 4, it was nice since it ended up being the same 30 you spend in tolls going back in forth, not to mention the insane parking situation in Manhattan were not only is there never a spot, but parking is 15 for two hours or 30/40 for 3?!?! Outrageous. So the second day we die the bus and it was a life saver it drops you right at the port authority near times Square. So overall I enjoyed the stay, the breakfast was mid, but for free, plus we got down there late, can't complain. Bathrooms were also very clean ans fresh, good floors, rooms looked newer and not musty
Response from GM on Dec 22, 2023
Dear Cailee, Thank you for sharing your uplifting feedback on your wonderful stay. I appreciate your detailed review. We're pleased to hear that our clean hotel, friendly staff, and tremendous overall value made for an enjoyable stay. Thank you for choosing us, and please come see us again soon. Best, Suresh Choudhry, GM

10/10 Excellent

Linda

Stayed 4 nights in Nov 2023
Response from GM on Dec 22, 2023
Dear Linda, We are thrilled you had a perfect stay! Thank you for the review, and please revisit us. Best, Suresh Choudhry, GM

6/10 Okay

Morgan

Stayed 1 night in Dec 2023
Response from GM on Dec 19, 2023
Dear Morgan, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Suresh Choudhry General Manager

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Peter

Stayed 3 nights in Dec 2023
Response from GM on Dec 18, 2023
Dear Peter, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Suresh Choudhry General Manager

2/10 Terrible

Peter

Stayed 2 nights in Dec 2023
Response from GM on Dec 15, 2023
Dear Peter, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Suresh Choudhry General Manager

10/10 Excellent

Mohammad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located , easy bus access to NYC.
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Dear Mohammad, We are thrilled that you felt our Fairfield Inn by Marriott and its exceptional location offered a flawless hotel experience worthy of five stars. Thank you for being our guest and for passing along this kind review. Please find a reason to visit again soon! Best, Suresh Choudhry General Manager

8/10 Good

Peter

Stayed 5 nights in Dec 2023

6/10 Okay

Benjamin

Liked: Cleanliness
I reserved a room that was supposed to include a sofa and spacious enough for a couple to have a dinner and drinks while staying the night. When I got to my room it didn't have the soda and space that I based my reservation on. This is second time this had happened, I reserved a room, and didn't get the room that paid for. I will not go there again.
Stayed 1 night in Dec 2023
Response from GM on Dec 9, 2023
Dear Benjamin,We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room type. We strive to provide every Guest with a comfortable stay, and we clearly missed the mark. Thank you for your feedback, and we hope to see you again.Sincerely,Suresh ChoudhryGeneral Manager