Ratings based on 851 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Dec 16, 2014
Hotel staff was polite and very helpful. Rooms were not the cleanest but we're good in size and comfort was acceptable. Great location for travelling to New York. I would definitely stay here again. All the extras were a def plus !!!
Comment from Hotel Management
Dec 16, 2014 by Katie Myers, Hotel Management
Thank you for taking the time to leave a review and share your recent hotel experience. I'm happy to hear that you enjoyed your stay and would return to the hotel, but am sorry to hear that the hotel cleanliness was not up to your expectations. This is definitely not a standard procedure of the hotel and we will be sure that this does not occur again. We hope to see you soon.
2 out of 5
by A verified travelerfrom montréal.

Hôtel à secausus

Posted Dec 11, 2014
Chambre mais surtout salle de bain ayant besoin de rénovation. Matelas à changer, tapis collant, bain à réémailler, rouille au plafond ( salle de bain). Sur 5 nuits, jamais peu importe l'heure nous avons pu manger dans la salle à manger ( seulement quelques tables). Seul avantage, à 2 minutes des autobus pour New York. Malgré plusieurs québécois, aucun membre du personnel parle français.
Comment from Hotel Management
Dec 17, 2014 by Katie Myers, Hotel Management
Thank you for taking the time to share your recent hotel experience. I'm so sorry to hear that we did not meet your expectations and assure you that this is not typical of our hotel. We hope that you will give us another chance to change your mind during your next visit to the area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London, UK

Nice Hotel perfect for NYC Trippers!

Posted Dec 7, 2014
Nice Hotel perfect for NYC Trippers! Great stay, staff when we arrived could do with more customer service training? But have used this hotel four times breakfast quality not great but doesnt take away from hotel or ease of travel from there to NYC
4 out of 5
Recommended
for Everyone
by A verified travelerfrom DC

Well situated hotel near to New york

Posted Dec 5, 2014
Pros: Well placed for access to New York. Staff very polite. Good breakfast. Lovely strong shower.
Cons: Better vacuuming, air con a little quieter. More comfortable mattress.
Location: Great location to get into New York, bus every 10/15 minutes from across the road.€3.95 single into Port Authority. Restaurants next to hotel.
Although the hotel is a bit tired it was a good price for what we got. Good access to New York as bus across the road took us very close to Times Square and only €3.95 single. We had a problem with noisy air con but they changed the unit while we were out(to a less noisy one). The room wasn't as clean as we would have liked but only needed a more thorough vacuum job. In all we would probably go back again.
Comment from Hotel Management
Dec 16, 2014 by Katie Myers, Hotel Management
Thank you for taking the time to leave a review and share your experience. I'm happy to hear that you enjoyed your stay and appreciate your feedback. We hope to see you again during your next visit to the hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Pittsburgh

Good hotel close to shopping and restaurants.

Posted Dec 5, 2014
Pros: Close to shopping and food and the major highways. The rooms were comfortable and secure.
Cons: The food.
Location: Shopping,p;aces to eat,bus line.
The hotel was nice but hard to find. There was no address or street number which made it confusing. For breakfast,when there were bus loads of people there was not enough seating and they did run out of some food.It was clean and the service was good.
Comment from Hotel Management
Dec 16, 2014 by Katie Myers, Hotel Management
Thank you for sharing your experience at the hotel. I'm happy to hear that you enjoyed your stay and appreciate your feedback regarding breakfast. We are currently working on some additional seating for breakfast. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Buffalo, NY

Thanksgiving Getaway!

Posted Dec 5, 2014
Pros: The staff, the location, the price.
Location: lots of shopping and restaurants nearby
This was an excellent hotel! The staff was friendly, the room was clean and spacious, the bus into NYC was easy and convenient and the breakfast was great.
Comment from Hotel Management
Dec 16, 2014 by Katie Myers, Hotel Management
Thank you for the 5 star review! I'm so happy to hear that you enjoyed your stay during your Thanksgiving Vacation! We hope to see you again soon.
1 out of 5
by A verified traveler

Do not stay here.

Posted Dec 4, 2014
Pros: Nothing
Cons: Take your pick. Hotel needs updating. They need better cleaning.
My room was disgusting. Had I not checked in so late in the evening I would have not stayed here at all. As it was I cut my stay short by a couple of days and found another nearby hotel in much better shape.
Comment from Hotel Management
Dec 8, 2014 by Katie Myers, Hotel Management
I'm so sorry to hear about your experience here. This is definitely not our hotel standard and I hope you will give us another chance to prove that to you. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Freindly safe hotel quick bus ride to NYC

Posted Dec 3, 2014
Pros: Away from bustle of NYC but only a quick bus ride away, bus stop across the road. Spacious rooms, comfortable beds.
Cons: Breakfasts, why so many EGGS, hardboiled eggs everyday? No thanks. Bathrooms updated.
Location: Great place to stay near to NYC, lots to do around, many places to eat and shop
2nd time staying here, first with new owners. We felt comfortable here last year so booked again, not alot has changed since new ownership, new staff were not as helpful or friendly. Quick bus ride to NYC. Rooms clean and comfortable and roomy compared to NYC. Shame there is no tea or kettle in the rooms as not every one drinks coffee, altough tea and choc available in the reception area, didnt want to traipse down in the night for a drink. Breakfast ok, but whats with the boiled eggs along with another sort of egg everyday!! No much hot choice otherwise, some random things that we werent sure what they were. They should be labeled or even better advertised the day before, so if you dont like could plan otherwise. Near to walmart for food shopping as fridge and microwaves in each room. Bathroom bit dated with no extractor fans so can get steamy,
Comment from Hotel Management
Dec 4, 2014 by Katie Myers, Hotel Management
Thank you for taking the time to leave a review. i'm so pleased to hear that you enjoyed your stay and thank you for your feedback regarding the breakfast. We will discuss your suggestions. We hope to see you again during your next visit to the area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Zaanstreek

Prima hotel nabij NY city

Posted Nov 27, 2014
Cons: Wij, als rokers, hadden een rokers kamer (volgens mij tegenwoordig zeldzaam in Amerika). Enige nadeel is dat er vrijwel geen ventilatie is.
Location: In de buurt is niet veel te doen. Gebruik dit hotel alleen als uitvalbasis voor b.v. New York City (hoewel New Jersey ook leuke plaatsjes heeft)
Dit hotel biedt een goede slaapplaats voor bezoekers aan New York City. De bushalte voor de bus naar Port Authority (nabij Times Square) is aan de overkant. Tevens aan de overkant een klein winkelcentrum met een paar restaurants. De kamer is prima met zeer comfortabele bedden, een prima TV en een koffiemachine. (koffie wordt dagelijks bijgevuld). Het ontbijt is karig maar goed. Als het druk is (was in ons geval slechts 1 dag) is de ontbijtzaal te klein. Koffie en frisdrank kun je de gehele dag door krijgen. Het personeel is bijzonder vriendelijk en behulpzaam; een gemeld probleem met de koffiemachine was binnen 10 minuten opgelost.
Comment from Hotel Management
Dec 16, 2014 by Katie Myers, Hotel Management
Thank you so much for taking the time to leave a review. I'm happy to hear that you enjoyed your stay and found our location to be convenient for your travel needs. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Better then anticipated!

Posted Nov 16, 2014
We chose this hotel mainly because it permitted us to leave our vehicle there for a week, but also their staff were very helpful on the phone. Some guest comments worried me, but we were pleasantly surprised with all facets of our stay. The only room available through Expedia was a 'smoking' one, but when we arrived and asked if they had a non-smoking room the staff were happy to accommodate our request. The breakfast was good with lots of selection. We left our car there while we went on a cruise from NY. The concierge ordered a taxi for us and we were at Manhattan Pier in 20 minutes. We will stay here again.
Comment from Hotel Management
Dec 16, 2014 by Katie Myers, Hotel Management
Thank you so much for the 5 star review. I'm so pleased to hear that you were able to enjoy your stay and we were able to accommodate your room request. We are happy to help our guest with any needs and I hope that you enjoyed your cruise as well. We hope to see you again soon.