Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Glasgow, Scotland, United Kingdom

Noisy room

Posted Apr 17, 2015
Pros: Reasonable breakfast - Continental with freshly baked pastries. Full English Cooked breakfast as well. Staff were quite pleasant.
Cons: Mattresses, pillows, heating, ventilation, bathroom and wardrobe doors. Blinds that block out light and functioning curtains. Better sound insulation.
Location: Handy location, near supermarket, bus stop outside. 10-15min walk to St. Helier. 10mins by bus to St. Helier only every 2 hours and not on Sundays
Specifically asked for twin beds but got double bed room, managed to get this changed. Mattresses on beds need renewed! Asked for firm mattress and got board put under mattress but still too soft. Pillows were quite lumpy and could only sleep with one of the three provided. Room 8 overlooks football club and supermarket depot, with lights on all night and window blinds don't block light out! Curtains are only for show, they cover only the window edges, also quite noisy outside (vans and lorries from supermarket depot, cheering and shouting from football club and random glass smashing noises are frequent. Bathroom door kept opening on it's own too! One of wardrobe doors wouldn't close properly as well. Tea/Coffee facilities were good with an electric kettle provided, and a good selection of herbal teas. Room was too warm even with radiators off! Staff very nice, but hotel needs improvements. I would not advise friends to stay here because of these problems.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 5, 2014
Pros: Friendliness, willing to accommodate a very early departure ("would you like the night porter to make you tea and toast?"
We came in late and they squeaked us into the dining room for a delicious dinner. We had to leave early and they had coffee and toast ready.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted Oct 27, 2014
Pros: We know this hotel as we only live 10 mins away in the car.
Cons: 10 to 15 min breaks between courses during evening meals.
Location: very good for town
good hotel only stayed as we had a friend over from UK
5 out of 5
Recommended
for Couples
by garryfrom Essex

friendly hotel in the centre of St Helier

Posted Oct 17, 2014 on Hotels.com
good value, friendly staff, good food, nice room & great location
5 out of 5
Recommended
for Couples
by A verified travelerfrom Swansea

Very nice hotel

Posted Oct 15, 2014
Pros: The food and the geeral comfort.
We had a very pleasant 4-night stay in room 2, which is immediately adjoining reception, so very convenient. The room itself was a little dark, looking on to a small courtyard, and the bathroom was rather cramped (to say the least). Other than that, the room was comfortable and well maintained. However, it might be worth paying the extra for a superior or premium room. The hotel overall is lovely and the staff are friendly and helpful. Food in the restaurant is of a very high standard. Breakfast is buffet style and there is a reasonable selection. There is a large, comfortable bar and an outdoor pool which looks as though it would be a big attraction in summer. For those without their own transport it is a bit of a walk into town but not too bad (say, 15 to 20 minutes). There is a bus stop literally outside the door, but the bus runs only about every 2 hours! However, if you time it right this can be very handy. Overall we would have no hesitation in returning to the Hampshire.
4 out of 5
Recommended
for Families
by A verified travelerfrom Dinan

hôtel très calme et à proximité de la ville à pied

Posted Oct 9, 2014
Pros: le calme et la tranquillité
Cons: de pouvoir dialoguer en français avec au moins une personne
Nous avons réservé cet hôtel sans renseignements car nous devions nous rendre à jersey pour le décès d'un ami et venant par le bateau de St Malo il n'y en a pas tous les jours, c'est pour cela que nous avons dû réserver à l'hôtel
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Formby

Lovely hotel with friendly welcoming staff.

Posted Oct 9, 2014
We stayed for three nights and could not complain. We were welcomed as soon as we walked in and felt as though we were part of a family. The room was spotless with clean towels every day. It wss a great find.
3 out of 5
by A verified traveler

Location too far from centre

Posted Oct 6, 2014
Pros: Good breakfast Pleasant lounge and outdoor terrace
Cons: Staff mostly ok but some uncommunicative
Location: Long walk from centre and no nearby facilities
Room very hot - near boiler- and close to street so noisy with windows open
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel 10 minutes walk from town centre

Posted Oct 4, 2014
Pros: Friendly staff and good location
Nice hotel, stayed in a premier double room, friendly staff, good value.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Oxfordshire

Pleasant good-value hotel in St. Helier

Posted Sep 15, 2014
Hotel had everything we needed for a 3 night stay in St. Helier. Premium rooms are a good size, good breakfast buffet, lovely food in the restaurant, a pleasant sun terrace and pool, car park and a 10 minute walk into town. The only downside was the noise from deliveries starting at 0615 to the business opposite but then we do choose to leave our window open.