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Reviews of Pomme d'Or Hotel

4 out of 5
Pomme d'Or Hotel
Liberation Square, St. Helier, Jersey

Reviews

9.0

Wonderful

Rating 10 - Excellent. 459 out of 767 reviews" "
Rating 8 - Good. 246 out of 767 reviews" "
Rating 6 - Okay. 43 out of 767 reviews" "
Rating 4 - Poor. 14 out of 767 reviews" "
Rating 2 - Terrible. 5 out of 767 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JANET

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent room - extremely comfortable with really good facilities and view.
Stayed 1 night in Apr 2024

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly close to the town and amenities. Lots to do and amazing views.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mr Ray

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Just all excellent no problems 😊
Stayed 1 night in Jan 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
central clean efficient run hotel
Stayed 4 nights in Dec 2023

8/10 Good

Reece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Susan

Stayed 2 nights in Dec 2023

8/10 Good

Stacey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Couldn’t be faulted in any way
Stayed 4 nights in Nov 2023

8/10 Good

J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Paul

Stayed 2 nights in Dec 2023

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
first time at this hotel and already in my top 3
Stayed 2 nights in Nov 2023

10/10 Excellent

Paul

Stayed 2 nights in Nov 2023

10/10 Excellent

Ed

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff - friendly and helpful. Thank you.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jasmin, Berkeley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel, conveniently located, walkable to shopping, & attractions. The staff was very attentive.
Stayed 1 night in Oct 2023

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in centre of St Helier. Breakfast fantastic and friendly staff.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An iconic St Helier hotel.
An iconic St Helier hotel in a great location. It's proximity to the bus station makes getting to the hotel from the airport quick and straightforward and getting around the island easy. Check in was quick and efficient, the room was not ready (but then it was before 3pm) so we had lunch in the cafe. The gentleman checking us in came and found us shortly after we had ordered to inform us the room was ready which was good. The room was very good, separate seating area and a view over the marinas. The bed, pillows and duvet are some of the best that we have experienced and enable a very good night's sleep. The shower is also one of the best we have experienced, very hot and very powerful. The only minor criticism of the room would be the traffic noise - this is something that they are aware of as the room has secondary double glazing fitted but this doesn't fully block out the noise. It is surprising how many cars and bikes in Jersey have stupidly loud, farty exhausts (not something that the hotel can be blamed for). Breakfast is a buffet affair and the choice and quality is good. However, there are far too many tables in the room and it is unpleasant sitting within a few inches of either those coughing or those wishing everyone in the room to hear how important they are (we don't really care if you have a literary agent, you know who you are). Overall, a great experience and a hotel which we will definitely use again if/when we visit Jersey.
Stayed 3 nights in Sep 2023

8/10 Good

Richard

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Most of the staff were excellent, friendly and not too formal so up for joke. The room was comfortable. The area around the hotel is very pleasant but some areas in the town were quite tatty. On our first night we thought the dinner was expensive, but we soon realised that it was par for the course when compared to other restaurants in the vicinity, but not quite up to the standard of some of them. The breakfast was excellent though. We had a couple of minor issues during our stay which were soon resolved. On the whole it was a very pleasant stay.
Stayed 5 nights in Sep 2023

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel
We have stopped here 4 times can’t fault it breakfast are absolutely lovely.
Stayed 7 nights in Sep 2023

6/10 Okay

Alistair

Liked: Cleanliness, staff & service
The outside looks nice, especially at night. My room was pretty dated, and overlooked a pub, which was fairly noisy in spite of the two sets of double-glazing. The breakfast buffet was pretty good. Hotel almost totally full of OAPs for some reason. Wifi was pretty weak too. Handy taxi rank right outside. I got a check out extension which was pretty handy.
Stayed 3 nights in Sep 2023

10/10 Excellent

Tracey

Stayed 2 nights in Aug 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful and concerned all is going well for us. Nice to see such care. Thank you.
Stayed 5 nights in Aug 2023

10/10 Excellent

Mark Douglas

Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

8/10 Good

MEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with a fascinating history
Very good hotel with friendly staff . It was advertised as having a pool but use of the pool was at a neighbouring hotel of the same group. Very significant history as the Pomme d’or played a crucial role in the wartime occupation of Jersey and was the seen of celebrations on liberation
Stayed 3 nights in Aug 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for travelling around the island and expiring st Helier. Very helpful staff and a nice room.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and room.
Great central location, perfectly clean and very comfortable room. The breakfast buffet was as expected for a four star property, but the "Cafe Bar" downstairs was well below par for service and food - our paper menus/placemats stuck to the table, service was haphazard and this was the worst food we had in a 5-day stay; a "discretionary" service charge of 10% adds insult to injury. Would stay again, but have meals out.
Stayed 4 nights in Jul 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Warm welcome on arrival. Spotlessly clean everywhere. Our room was lovely , cleaned everyday , staff helpful and friendly
Stayed 4 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best spot in town
Again, first class hotel in ideal position for buses around island and good restaurants
Stayed 7 nights in Jun 2023

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good high standard quality hotel
Stayed for overnight on business. Hotel reception was welcoming and efficient. Decor and environment well maintained, not ultra modern but very comfortable. Staff all attentive, friendly. Breakfast buffet good and fresh.
Stayed 1 night in Jul 2023

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Lorna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Hotel very clean and standards up there with the best of them. Harbour Dining Room still the best out of all the countries and hotels weve stayed in!!!!!
Stayed 4 nights in Jun 2023

10/10 Excellent

Clive Norman

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were very pleased with the hotel, its staff, facilities and central situation, making it very easy to get around. The bed was a bit firm for myself and my husband and the pillows a bit high but otherwise everything was fine.
Stayed 3 nights in Jun 2023

10/10 Excellent

Carole

Traveled with partner
Liked: Cleanliness, staff & service
I have nothing at all to say only, I think if they had a little entertainment and an indoor pool, I know they give us the opportunity to go to sister hotel but there is nothing better than under your own roof.
Stayed 5 nights in May 2023

10/10 Excellent

JORGE IVAN

Liked: Cleanliness, staff & service, property conditions & facilities
Historic Hotel Beautifully decorated, Clean, safe,excellent staff and service.
Stayed 4 nights in May 2023

10/10 Excellent

Joao

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! All the staff were friendly and helpful! Would definitely come back again. Big thank you to Takis as well.
Stayed 2 nights in Apr 2023

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
From great to disappointing
Nice Hotel as usual. Housekeeping and Restaurant staff wonderful. Some reception and bar staff not so wonderful!! Been at this hotel before and always rated it, but having had some bar staff and reception staff being unhelpful and at one occasion rude to my wife by saying’ You Again!!! was very disappointing. Not having Cointreau and claiming it is for cocktails and claiming they couldn’t get soya milk was pretty ridiculous for a hotel of this size, especially when they have had it before. So sad to have had this experience after being so happy in the past.
Stayed 4 nights in Apr 2023

10/10 Excellent

Jonathan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect hotel and location for our short stay with unique history... We didn't want to come home, should say it all really.. 👍😁
Stayed 1 night in Apr 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a good size and bed very comfortable. Staff excellent and very helpful. A very good location.

10/10 Excellent

Dan

Stayed 3 nights in Oct 2022

10/10 Excellent

Lorna Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay in Pomme d'Orr. The hotel was clean, the staff were very helpful and respectful, which all added to the superb trip - thoroughly enjoyed our stay. Big shout out to Duncan and his team in the Harbour Restaurant. Well done and look forward to seeing you next year!!!
Stayed 4 nights in Oct 2022

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel with a lot of history right in the centre of St Helier - a great place to stay for a few days
Stayed 3 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Abdul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay
Fantastic, great staff food was great too!
Stayed 2 nights in Jun 2022

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our weeks stay. The buffet breakfast was very good. It was nice to have choices of hot or cold. I would have enjoyed more fresh soft fruit and different cold meats to what was on offer. We only ate once in the Cafe and it was excellent. Clean rooms and cheerful and helpful staff. So very good memories of our stay.
Stayed 7 nights in Aug 2022

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location
Superb location, right in the heart of everything. The bus station is right across the road. Bus service excellent way to get around. Staff very helpful and friendly. Hotel comfortable with excellent service and great food. We found the Wi-Fi very patchy in our room, but good in the communal areas. I would definitely stay again.
Stayed 3 nights in Jul 2022

10/10 Excellent

Gillian

Stayed 2 nights in Jul 2022

8/10 Good

Arun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Good
The hotel is located in a very convenient place. Reception staff were very helpful and friendly. The room was comfortable and clean. Good bar and restaurant facility. If you do not pre-book breakfast, then it is quite expensive!!
Stayed 3 nights in Jul 2022